Commerce Payment Systems

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you A full refund has been issued for the dispute amount of $225.85 I tried giving *** *** a call at the phone number provided
###-###-#### and itwent to voicemail I left a detailed messageAfter reviewing the merchant account,the merchant was charged $for an inactivity fee and also $PCIcompliance feeThe rules and regulation advises that a notification of anychange must be via the merchant statementA notification was placed within theMarch merchant statement located at the bottom of the first page(PLEASESEE ATTACHMENT) Nonetheless we have issued a full refund for the disputeamount of $225.85, please expect funds to post to the bank account ending in***Please expect the funds to post within 24-hours. Also you merchant account has been officially closed no further debits will bemade to your bank account. Again, we apologize for the inconvenience thishas caused you. Commerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at ***,or you can call me directly at ###-###-#### and ask for me by name Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although the fees were not disclosed as they said they were and there is no record of them on my statements, contract nor my fee schedule, I do find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you I personally spoke contacted the client and aplogize to him, he was expecting theterminal
overnight, I explain the issue that occurred when deploying theterminalThe merchant account has been closed He understood and was thankful for the calland mentioned he will retract his complaint. Commerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at ***or you can call me directly at ###-###-#### and ask for me by name Thank you *** ***

First and foremost we want to apologize for any inconvenience that this may have causedAs per our conversation we already refunded $to you, and you should see $hit your bank account by tomorrowWe're stepping up to the plate, and we're refunding the $that you requestedIf there's
anything else that we can assist you with, please feel free to call our ###-###-#### number for assistance

Good Afternoon, You will see this refund in the amount of $1650, hit your bank account within 1-business days from todayI will follow up with you tomorrow, and it should be there by thenPlease let this also serve as your cancellation confirmationI tried reaching out to you today, to give you a heads up about this, but it seems like you weren't availableAgain, we deeply apologize for any inconvenience that this may have causedIf you have any further questions about this, please do not hesitate to call meI can be reached at ###-###-####

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
All rates and fees have been charged as per contract
and
memos placed within the merchant statement
Nonetheless to place this issue aside refund has been
processed for the dispute amount totaling $265.01, please expect refund to post
within 48-hours to the bank account we have on fileWithin separate deposits…
Please note your merchant account has been successfully
closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I would have liked at least an apology from the "junior underwriter" who insulted me by commenting on the status of my home utility bill, but I will accept a refund and a general apology because I would imagine they are trying to save face in light of the insult
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would still like to have a written explanation in regards to why the two inappropriate debits were made in the first place. As well as; why I was never able to speak to a ***, nor were my calls returned "by the end of the business day" as promised
I did in fact stop payment.....and incurred a $fee for doing so at my bank. I would like this cost refunded in certified funds. These funds were held from my use during the dispute process which I should have never had to do in the first place
I would also like a written explanation as to why I was promised additional refunds (on 04/*** by ***
Thanks for your quick response. Once I have a full understanding of the actions taken by Evolution and have been made whole by receiving my $stop payment fee back, I can consider the matter properly handled
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your assistance I feel as if this issue would not have been resolved if not for your assistance
Sincerely, *** ***

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
have been charged as per contract
Refund has been issued for a total of $
On refund total of $and $please expect refund
to post to your bank account
Your merchant account has been closed
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Though Evolution BankCard has promised to refund the monies debited from my account, which part of their response I accept, they have NOT promised to close my account permanently, which is crucialNor did they ask for the name of the person whoreferred me - ** *** ***In addition, they have not accepted any responsibility for sending confidential financial information to an email account that is not mine, which I believe is an abrogation of SEC rules
Sincerely,
** ** ***

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
and charges have been charged as per contract
It is the merchants responsibility to close the merchant
account accordantlyAccording to our records a request was never received
Nonetheless as a courtesy a partial refund has been issued for
the amount of $257.80, Please expect refund to post within 48-hours to the
bank account we have on file
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
According to our records all fees have been charged
as per
contract and memos placed on your merchant statement…
Nonetheless in effort to place this issue aside a full
refund has been issued for the dispute amount of $Please expect refund to
post within 3-business days to the bank account we have on file
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

OkNo worries! If you sent the equipment back, please disregard this email! Thank you for understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unfortunately it looks like we have come to an impasse with Commerce Payment Systems over a mere $25. I find it incredulous that a company which is fraudulently removing funds from multiple merchant accounts would draw a line in the sand over $
I could have easily requested much more compensation including legal consultation fees, but chose to take the high road and only ask for actual bank charges incurred due to Commerce's poor and faulty business practices
It is regrettable that companies feel it is best to take advantage of and abuse other smaller businesses and private individuals
I will consider whether to pursue the matter further, and in a different venue
Thank you to the Revdex.com for assisting me in the best way the can.
Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant
account, all rates
and fees have been charged as per contract
All rates and fees have been charged as per contract
Nonetheless a refund has been issued a courtesy on both
merchant accounts of $
Please expect refund to post to the bank account we have on
file within 48-hours
Please be advised that your merchant account has been
closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at *** and ask for me by name
Thank you
*** ***

In response to this complaint,
All rates and fees were charged as per contract and memos
placed on your merchant statementAlthough you did not use the machine there
are monthly fees that are charged and it is the merchants responsibility to close
the account accordantly
Commerce has made the final decision on this compliant no
further refund will be issued
Thank you
*** ***