Commerce Payment Systems

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all
rates
and fees have been charged as per contractNonetheless the refund request has
been approved for the full dispute amount of $
Please be advise refund will post to the bank account we have on file within
2-business days
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***,
or you can call me directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
We truly apologize that you feel this way
Please advise your merchant account has been officially
closed
Thank you
*** ***

In response to this complaint
Commerce has made the final decision on this complaint no
further refund will be issued
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Evolution Bank Card I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all rates
and fees have
been charged as per the
legal contract the was signed and agreed to
According to your complaint you have stated that your rate
is 1.39%This is only your qualified rate, as per your contract, you do have
rates that are called Mid qualified and Non qualifiedYou also have dues and assessment
ratesYour contract does not list a flat rate
Moving forward we have placed you under a new platformThe
new platform has lowered your rates and fees tremendously
Due to the fact that the rates and fees have been charged as
per contract, and the rates and fees
have already been processed via the issuing banksA full refund has been
declined
As a courtesy, a partial refund will be issued for $
Please expect this refund to post within your September
merchant statement as Misc credit
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***,
or you can call me directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
The $annual fee is clearly labeled in the agreement
that was signed by youYour account does not have a flat rate of 1.39%As per
your contract there are different rates for rewards and business cards
Nonetheless a $credit has been issued please expect
refund to post within your February merchant statement
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at [redacted] or you can call me
directly at ###-###-#### and ask for me by name
Thank you
[redacted]

[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
"margin: 0in 0in 0pt;">
I am writing in response to your letter dated March [redacted], 2016, regarding the above-referenced complaint filed with your agency. Commerce Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customersUpon receipt of this complaint on March [redacted], 2016, a Manager contacted [redacted] and we were able to come to an amicable resolution. I informed him that the account referenced above will be terminated in the next hours and a credit in the amount of $is being sent to his bank. At this time we feel as though we have resolved this issue to the merchant's satisfactionIf you have any additional questions, please do not hesitate to contact me at ###-###-####Sincerely,
Kathy B[redacted]
Sales Support Manager

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, it was determined
your merchant account has been declined due to risk related issues
the
merchant has the option in processing the refunds back to the credit cards and
process these sales through another processorDue to the fact the you were
declined from Underwriting Dept these funds cannot be released to you
Also we have submitted your account to our sister company named
power pay that will potentially approve you as a merchant and allow you to
process these sales through them
As of 02/**/the account is still pending
approval
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name
Thank you
[redacted]

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
and charges have been charged as per contract
The Underwriting dept determined your account was considered
extremely high risk
All of the sales were manually keyed entered under an account
that was approved to swipe credit cards
Secondly it was determined sales were processed for
different business
Due to this the we are forced to hold the funds from the
date of the sale
Funds cannot be released until this timeThis is as per the
contract that was signed and agreed toAny risk related issue, the processor
holds the right to hold the funds up to days
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at [redacted] or you can call me
directly at ###-###-#### and ask for me by name
Thank you
[redacted]

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all rates
and fees have been charged as per contract
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name
Thank you
[redacted]

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all rates
and fees have been charged as per contract
Nonetheless, a full refund has been issued for the dispute
amount of $158.80, please expect refund to post within 48-hours to bank
account we have on file
Please be advised your merchant account has been
successfully closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name
Thank you
[redacted]

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
and charges have been charged as per contract
It is the merchants responsibility to close the merchant
accountAccording to our records there is not record of a cancellation request
received
Your last debits were returned to your bank totaling
$and a refund as a courtesy was given totaling please expect
refund to post to the bank account we have on file within 48-hours
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name
Thank you
[redacted]

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
All rates and fees have been charged a sper contract
In effort satisfy this complaint a full refund has been
issued for the dispute amount of $
Please expect refund to post to the bank account we have on
file within 3-business days
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name
Thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. I am still waiting for the account to show the refund and I would like clarification the accounts are closed and no further charges will be placed. As long as they follow through I accept the response.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[redacted]
[redacted]
[redacted]
[redacted] [redacted] Indeed I did respond to your last correspondence regarding Commerce Payments - the company I filed the complaint against. Since that time, the company has sent emails (1) confirming my cancellation status, and (2) a promise to cease the harassing phone calls and consider the account closed. I respond dead to Commerce advising them that I wanted to be reimburse for the two charges against my company’s bank account ([redacted]); charges that at that time totaled $39.95. I also advised them that until that amount was refunded to my account I would keep the complaint active. To date, I have not received a refund, instead an additional $40.15 has been accessed from my business accountt. What will it take to get these people to back off!! Contrary to your communication to me, I consider this complaint to be open and active. Attached the cancellation confirmation from Commerce. [redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  A full refund has been issued for the dispute amount of $225.85 I tried giving...

[redacted] a call at the phone number provided ###-###-#### and itwent to voicemail I left a detailed message. After reviewing the merchant account,the merchant was charged $39.95 for an inactivity fee and also $99.00 PCIcompliance fee. The rules and regulation advises that a notification of anychange must be via the merchant statement. A notification was placed within theMarch 2015 merchant statement located at the bottom of the first page. (PLEASESEE ATTACHMENT) Nonetheless we have issued a full refund for the disputeamount of $225.85, please expect funds to post to the bank account ending in[redacted]. Please expect the funds to post within 24-48 hours. Also you merchant account has been  officially closed no further debits will bemade  to your bank account.  Again, we apologize for the inconvenience thishas caused you.  Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### and ask for me by name.  Thank you  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Deposit to bank account that did not have to wait for [redacted] through [redacted] day of the next month.
Sincerely,
[redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like to apologize for the inconvenience this has caused you. After carefully reviewing your merchant account, according to our records, seems as if this issue was resolved back in August 2014. Refunds were issued back to the credit card holders.  Nonetheless for this inconvenience we will be refunding $250.00. This deposit will post to the bank account ending [redacted], this will post to your bank account within 24-48 hours Commerce Payment Systems values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue, if it does not please feel free to email me at [redacted], or you can call me directly at ###-###-#### and ask for me by name. Thank you [redacted]  Thank you 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your help.  However, they have not refunded the fee of 26.95 that was also charged on 6-**-2014 and the new fee that was charged on 7-*-2014.  I have advised them of these fees as well, and there has been no further action on their part.  Once the additional fees are returned, then this issue will be resolved.  I have attached documentation that confirms these additional fees in addition to what they have returned are fees that we have not been reimbursed for.  The total amount deducted from our account as been 131.10.  They have returned 84.20 with a balance of 46.99 still outstanding.
Please let me know if you have any questions.
Thank you,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Wanda Greenlee