Complete health and acupuncture

Customer has been contacted and verified the sporadic delivery will be correctedCustomer account information will be sent to distribution and management team for assistance on correcting the daily deliveryIf you have any further questions or requests please feel free to contact us at [redacted] ?

We have reviewed customer's account # [redacted] and as per customer's request we will honor full refund including tip to the carrierThe refund escalation has been expedited to finance to honor requestIf you have any further questions or request please feel free to contact us at [redacted] .?

The account shows service problems in November and DecemberThe last call we received was on 12/10/reporting the 12/6/paper was never receivedThe Customer Service representative processed a credit on the account and sent an escalation to the distributor on 12/10/and 12/13/There were also credits applied in November for missed papersIn addition, this address has been given to the Regional Manager for delivery follow upIn the meantime, The Bee has processed an additional day credit on the account for all the trouble and inconvenience with the deliveryThis problem should be resolved as of 12/20/Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because: Sacramento Bee subscription bills all customers WITHOUT SPECIFYING THE AMOUNT OF MONEY EACH CUSTOMER OWES AND WITHOUT ACKNOWLEDGING THE DATE AND AMOUNT EACH CUSTOMER HAS PAID.All communication with me should be by email, [redacted] , or by USPS, [redacted] ***, [redacted] ***.https://www.ftc.gov/node/116933https://www.fdic.gov/regulations/laws/rules/6...⇄

Customer has been contacted and they did confirm that they have been receiving their daily paperThe account has been documented for the three days that were missed and credited to extend the subscriptionIf you have any further requests or questions please feel free to contact us at [redacted] 3.?

We do apologize for the delivey problems Ms [redacted] has been experiencingThis information has been communicated the appropriate distributor and Regional ManagerThe paper should be arriving every Sunday as scheduledThe Regional Manager will have this address on the VIP list (special delivery follow up list) as of this week. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Contacted customer about the delivery issues and we were able to move the customer's subscription to their new addressCustomer account was credited from March to current dateIf you have any further questions please feel free to contact us at [redacted]

I am rejecting this response because: The problem is still the same The paper was wet, not in a plastic bag on the 5th It is not inside our security gate by front door Sunday 5-8, did not receive the paper until a.m [redacted] ***

Customer's address has been successfully removed from our MVP mailer database and it has been confirmed with management that they will no longer receive MVP. If you have any further questions or request please feel free to contact us at [redacted] .

We apologize that your are receiving delivery and you are not an active subscriberWe have received confirmation from distribution that they will alert the carrier to stop all deliveriesIf you have any further questions or requests please feel free to contact us at [redacted]

All subscribers rates are subject to change on the next renewal cycleThis is also stated on all renewal notices and autopay receiptsUnfortunately, we cannot compare other accounts to this oneAll accounts are different for various reasons (the rate on the initial start, promotionl rates, delivery issue credits, vacations, type of service, etc)The rates are not based on the years of being a subscriberIn this case, the [redacted] residence is on an automatic payment cycle every weeksOver the years, The Bee has had a price increase which affects all customers at different timesCurrently, the [redacted] residence is paying $every weeksThe Published rate (located on page 2A in the paper everyday) is $16.33/week or $every weeks.? We do apologize for any confusionThis account has been set back to the previous rate of $for weeks on the next renewal cycleHowever, this does not prevcent the account form any future price increasesWe show an email on the accountIf the rate is going to change, an email will be sent days in advance.Please feel free to contact us at [redacted] if you have any further questions or concerns

I don't feel the Sac... Bee's response is satisfactory. My expectation is to get a full refund of $55.63. They are offering the 90 day grace period as a courtesy and should have no expectation of payment. The employee # [redacted] led me to believe that was the only way to stop the phone calls and the threat of sending to collection.

Mr [redacted] was a subscriber for several years on our easypay payment planAs of 8/7/15, Mr [redacted] cancelled his subscription due to the new redesign of the paperAs a standard business practice, The Bee sales team makes an attempt to contact former customers to offer a 'comeback' promotionSince receiving this complaint, Mr***'s phone number has been applied to our do not call listThe phone number has also been given to the Sales Manager to have all calls stoppedWe do apologize for any inconvenience.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer account was stopped on 07/26/and the refund of $will be mailed on 07/29/If you have any further questions or concerns please feel free to contact us at [redacted] .?

Customer has been contacted and verified delivery issues with customer during the time of the callCustomer account will be credited three weeks plus the delivery escalation will be sent to the distribution and management team to correct deliveryIf you have any further requests or questions please feel free to contact us at [redacted]

I am rejecting this response because:I have cancelled delivery multiple times over 12 months. I hope this is the last time, but I’m unwilling, at this time, to accept their word. Only time (at least 12 months) will show if they are able to permanently stop delivery. I do not want to go through the BBB process again if they start delivery again in 3, 4, 6, etc. months. I would like to keep this case open for at least 12 months to expedite any future issues which, based on past experience with them, are likely to occur.

Thank you for taking time to assist me with my nonresponse from the Sacramento Bee.According to your letter, the Bee will credit my expiration for four daysHowever, as noted in my original letter, it was four weekdays and ONE SundayWe are short one day's credit.Additionally, I did not receive the duplicate Sunday newspaper on Sunday, March As a subscriber to both the Bee and [redacted] I am to receive two copies of the Sunday BeeAs I have been shorted the additional copy for both March and March 6, I seriously doubt I will receive this Sunday's Bee in duplicate.Was the newspaper carrier notified? My account needs to be credited for both Sunday's nondeliveryI would appreciate the Bee stepping up and getting its act together.Sincerely, [redacted]

Customer's account information was sent to the distributor and the management team for home delivery to assist carrier and correct delivery moving forwardIf you have any further questions or requests please contact us at [redacted] .?

The customer cancelled on 06/23/and received a refund of $back on the credit card [redacted] on 07/01/Customer should see it as a positive amount on their accountIf you have any further questions please contact us at [redacted]

Tell us why here...This request has been provided to the local distributor and regional managerWe have confirmed the address is not on the delivery list and there should not be any MVP deliveries to this addressThe address is on the list for the MVP to be mailedIf Mr [redacted] decides he does not want to receive this in the mail, please contact us immediately.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you