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Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Thank you for your help!!! Your service is fantastic.- [redacted]

Attempted to contact customer about the policy and delivery requestCustomer account will be reviewed with distribution management team to rectify delivery requestIf you have any further questions or concerns please contact us at [redacted]

I am rejecting this response because: the Sacramento Bee Finance department has not yet contacted me, and it was their decision in this matter that caused this complaint to be filed I will let you know if they have changed their mind to issue a full refund as they initially promised, but in the meantime I have filed a complaint with the State Attorney General’s Office, and also intend to file a complaint with the Sacramento County District Attorney’s Office as well as claim in Sacramento County Small Claims CourtBest regards [redacted] ***

Consumer states: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Customer account was stopped on 07/26/and the refund of $will be mailed on 07/29/If you have any further questions or concerns please feel free to contact us at [redacted]

Customer account is left at a zero balance and will be removed from any collections list including ARM SolutionsARM Solutions is a non credit reporting agency and this will not impact their credit report or credit scoreIf you have any further questions or concerns please contact us at 800-284-3233.

The SacBee resolved this issue when they said on 3/they were issuing a full refund of $ As of today, we have not been issued a refund, either electronically or a hard check How long does it usually take? I find it interesting that I have received phone calls and paper offers ro renew our subscription to the SacBee, but no refund.Thanks for your help, [redacted]

This account was stopped on 9/16/The amount of $was from 6/18/15-9/16/Since there were no complaints on the account after the move on 6/17/15, The Bee was not aware of the delivery problemsAs of 12/22/15, this account has been cleared of the balanceThe balance on the account will
be at zero by the end of the day. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Good morning, This notice is to confirm that we have cleared all remaining charges on the subscription account. We have sent notification to remove this account from collections through our vendor, ARM. Please disregard any collection notices they have received from ARM or The
Bee. on their subscription account. If you have any questions regarding this notice or your account, please contact us at *** ***

Thank you for your response, We provided credit for the four days that you did not receive the paperWith the credit your expiration of 04/15/will now be 04/19/If you have any further questions please contact us at ***.

Mr*** came into the Bee lobby on 2/14/at 9:22am to pay a billThe amount paid to the front lobby was $& $for a total of $This paid the account until 4/9/Mr*** called in several complaints regarding missed deliveriesWith the calls he made to the number, his
account was credited and extended to 6/11/Since The Bee does not stop accounts automatically, the Bee mailed out renewals (5/22/17, 7/10/& 8/14/17)On the renewal notices it states, 'the paper will continue unless the Bee is notified otherwise.' The Bee did not receive information to stop the account on 6/11/The account remained active on a grace period for daysIt was stopped 9/9/with an amount owing of $As a one time courteousy, the account has been cleared of the balance. In the future, please note the subscription will not stop unless the Bee is notifiedThe Bee sends the first renewal 3-weeks in advance. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

I am rejecting this response because:March 22, 2016Thank you for your March 18, communicationFurther dialog would seem fruitless in this case.Consider the following:Subscription was cancelled August The Bee activated subscription absent my consent NovI received no paper following cancellationI received statements (bills) in November - December, and JanOnly the Jan bill had an amount...$Prior bills were without amountI placed four or five calls to *** *** number - one voice contact, others found office closed but was advised the Bee reactivates subscriptions absent customer consentJanuary a rude collector type person called, told him all of the above and if they would send bill, explaining what it represented I would pay it just to terminate their pestering me - hence the $bill that I paid under protestI was a subscriber to the Bee for some 36+ yearsSuggest your office retire this matter as you have spent far too much time already and the Bee has been paid, rather overpaid

Mr***'s account was on daily service until 1/11/On 1/11/15, the account was changed from daily to Sunday onlyHowever, at that time, the daily paper had expired on 11/28/There was an amount due at the time of the delivery changeThe amount at that time was $When the payment of
$was paid, the $was deducted from that paymentThe remaining credit was applied to the Sunday only deliveryThe new expiration date was 6/28/The Bee does not stop accounts on the expiration date, which is why the account continuned until 9/26/(on a grace period)The balance of $ws from the expiration date of 6/28/- 9/26/We definitely apologize for the poor customer service Mr*** experiencedAt this time, the account has been cleared of any past amount dueOur hope is Mr*** will restart his subscription in the near future Please feel free to contact us at *** if you have any further questions or concerns.Thank you

This account was started 4/25/for weekend service onlyWhen the salesperson sold the subscription, he/she should have also given the customer a receiptOn the receipt, it states the paper will continue unless The Bee is notified otherwiseThe account was set to expire on 6/28/However, as
part of standard practice, The Bee sends out a renewal bill 3-weeks in advance to notify customers the paper will continue unless The Bee is notified otherwiseAfter the first renewal, Thed Bee sends a second and a third renewal with the same informationIn this case, the renewals were sent on 6/8/15, 7/27/and 8/31/before the account was stopped on 9/26/Since Mr*** claims he was unaware of calling to cancel, The Bee has cleared the balance of $All collection efforts have been requested to stopAnd, this does not affect Mr***'s creditThe collection company we use is a 3rd party vendor contracted to collect past due balances.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

This account expired on 9/24/Prior to the expiration date, The Bee sent out a first renewal on 9/7/On the renewal notice, The Bee states, " the paper will continue unless The Bee is notified otherwise." The Bee allows a grace period for all customers to renew their subscriptionsIf The
Bee does not hear from the customer, the paper continues throughout the grace periodThe Bee also sends additional renewal notices with the same informationIn this case, the second notice was sent on 10/22/and the third was sent on 11/26/Then, the account was stopped on 12/23/This process has not changedOn a few occasions, Mr***'s renewal payments have come in and processed after his expiration dateThe grace period allowed his paper to continue without interruptionSince The Bee values our long term customers, this account will be cleared of any balance owing on the account All collection efforts will be removedThe third party vendor, *** ***, will also be notified that this account has been cleared and is at a zero balanceThis does not affect Mr***'s credit and he will not see it on any credit reportThis is strictly a vendor The Bee uses to make last payment collection efforts.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

We
have sent customer subscription to our distribution and distribution management team for review and to correct deliveryCurrently the account is set to expire 06/24/however we did adjust customer's account to expire 09/03/customer has received days credit from customer service agentsIf you have further questions or requests please feel free to contact us at ***.

I am rejecting this response because: I accept that Sac Bee did not negatively report to credit bureau.Re price disparity -- I know for a fact that your response is not truthful I know of people who pay a small fraction of what you were trying to charge me They were not new customers They live in my area They have the same, identical service and product that we do I know this for a fact I note Sac Bee did not respond re the automatic renewal service complaint And then Sac Bee does not receive cancellations submitted through their very own websiteThat's the way Sac Bee does regular business I thank Revdex.com for their efforts I believe any further response from Sacramento Bee is a waste of time

Customer was contacted by a supervisor and left a message requesting customer call backCustomer complaint has been escalated to the Director of Distribution for the West Region Marshall *** for assistance to stop all deliveries at the address providedIf you have any further questions or requests please feel free to contact us at ***

Attempted to contact customer and left a message to follow up on refund that the refund check was sent out 08/10/The check was mailed to the same address as the delivery addressPlease contact us direct if the check was sent to the incorrect address.

A stop delivery escalation has been filed with the distribution company that delivers YES/MVP and it has been brought to the attention of the distribution management as well. If you have any further questions or requests please feel free to contact us at ***.