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I am rejecting this response because: as if 3/14/no improvement! The paper is delivered LATE EVERY morningThe earliest it arrived was on Saturday 3/at 8:So obviously the message from the distributor to the carrier has not been adhered toThe Bee provides the worst customer service I've ever experienced regarding any of my business dealingsWhat can I as a customer expect regarding reasonable delivery?

Customer account was originally paid from 02/05/2017-02/05/however with the credit for the missed deliveries if customer would've expired 04/09/Customer account has been stopped and we will expedite a refund of $If you have any further questions or requests please contact us at 800-284-

This account was stopped 9/3/with an amount past due of $We received a payment on 9/18/to clear the balanceThen, on 9/20/15, The Bee received another payment of $through our automated systemAlong with the payment, we also received a new start from one of our Sales vendorsThe
account was restarted on 9/22/on a promotional rate of $2.95/week for weeksThe account is currently paid until 3/8/As requested, the account has been stopped and a refund will be generated back to *** ***There is also a second account at this same address under a different nameThis account was started on 10/2/To find out more information on the second account, please contact us by phone.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Thank you for response,
We do understand your concern however please note that *** *** is not a credit reporting agency so there will be no impact to your credit reportIf you have any further concerns please feel free to contact us at ***

This account has been stopped and the balance of $has been clearedThe account was not and is not sent to collectionsThe account was started on Sunday only delivery 1/18/The account expired on 6/21/The subscription does not stop automaticallyAbout weeks prior to the expiration
date, The Bee sent out the first renewal notice (6/1/15)There was a second renewal on 7/20/and a third renewal on 8/24/On all renewals notice, The Bee states the paper will continue unless The Bee is notified otherwiseIn this case, there was no indicaton of stopping the subscription on the expiration dateAt this time, the account has been clearedThe amount stated in this case was for a week renewalAt the time of stopping the subscription, the amount showing as past due was $8.92. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Thank you for your email to The Sacramento Bee,
We apologize for the inconvenience however as per our records you have a zero balanceI will contact our collections and remove you from any collection lists as wellIf you have any further questions please contact us at ***

We have provided customer's information to our Operations team about the delivery issues as well to our distribution officeCustomer account is now cancelled and an available refund will be processed back onto the original form of paymentIf you have any further questions please contact us at ***

I am rejecting this response because: the Bee's response is in relation to delivery of their newspapers; not the paper advertisements they throw at each house every week in certain neighborhoods, which is the basis of my complaint The Sacramento Bee is arranging to deliver these advertisements and they arrive in plastic bags every week, and this is certainly not due to to inclement weather It is not raining I appreciate that the Bee is reminding those delivering these advertisements to ensure they land on driveways or porches However, I continue to see them on sidewalks and if they are on lawns, they are at the edgeI believe this is equivalent to littering These advertisements wrapped in plastic bags can still impede sidewalk access, and the use of plastic bags each week is astoundingly wasteful

Customer account will be reviewed by distribution and management team to work the carrier for this Sunday delivery to be completed moving forwardCustomer account is up to date and in good standingIf you have any further questions or request please contact us at ***.

Regional manager *** *** followed up with the distributor to correct the delivery and the placement of the paperDelivery will be verified by management for the next few days to ensure the delivery is correctedIf you have any further questions please contact us at ***.

Please provide a delivery address or account number to locate the subscription to verify refund processIf you have any further questions or requests please contact us at ***.

I am rejecting this response because:I'm still receiving the paper everyday on the sidewalk, on my lawn or at the end of my drivewayNothing has changedNothing ever changesI'm tired of getting the same response that means nothing

This account was stopped on 9/16/The amount of $was from 6/18/15-9/16/Since there were no complaints on the account after the move on 6/17/15, The Bee was not aware of the delivery problemsAs of 12/22/15, this account has been cleared of the balanceThe balance on the account will
be at zero by the end of the day. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I spoke with *** who stated is a supervisor yesterday and hopefully the issues will be resolved However, unfortunately my paper was still delivered this morning at end of my driveway near the sidewalk and not on my front porch yet again

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Received my last two papers and confirmation that I have not renewed my subscriptionFrustrating that it takes a Revdex.com complaint to get resolution, but I didWill reopen my complaint if any further problems

Customer account was left at a zero balance after reviewing the accountCustomer account will be removed from any collections list including *** ***Just for your information ARM Solutions is not a credit reporting agency and this will not impact your credit score or credit reportThe
customer phone number *** will be removed from any calling file and placed on our Do Not Call ListIf you have any further questions or concerns please contact us at ***

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience we may have caused you however as per our records we have adjusted your account for the $and cleared this balance, as well as cease collectionsPlease note *** *** is not a credit reporting agency
so there will be no affect on your creditIf you have any further questions or concerns please contact us ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Although The Sacramento Bee neglected to state that my lack of delivery was solely a distribution error I am pleased to finally have delivery of my paper which was the intent of my complaint Thank you!

We do apologize for the delivey problems Ms*** has been experiencingThis information has been communicated the appropriate distributor and Regional ManagerThe paper should be arriving every Sunday as scheduledThe Regional Manager will have this address on the VIP list (special delivery follow up list) as of this week. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Tell us why here...This request has been provided to the local distributor and regional managerWe have confirmed the address is not on the delivery list and there should not be any MVP deliveries to this addressThe address is on the list for the MVP to be mailedIf Mr*** decides he does
not want to receive this in the mail, please contact us immediately.Please feel free to contact us at *** if you have any further questions or concerns.Thank you