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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, assuming the check arrives in a timely fashion and is for the correct amount of refund, net of partial payments previously issued.Sincere thanks***

I am requesting that this complaint be reopened if that is possibleI have only received my newspaper of the last days after being assured that the problem had been resolved.I will file a new complaint if necessaryPlease let me know how to proceed.Thank you*** ***

Customer's account has been verified that they will be receiving the refund on the credit card ending in *** *** *** for the amount of $We will work with Finance to expedite the refund.If you have any further questions or requests please feel free to contact us at
***.

Hello, THANK YOU for contacting Sac Bee, they have corrected the error and now show a $balance and have cancelled the credit collection.

Mr*** contacted the Bee regarding no papers 1/14/18-1/16/This information was communicated to the distributor and regional manager on 1/16/The regional manager confirmed the 1/16/paper was delivered later in the morning and the other days were credited to Mr***'s accountThe
new expiration date on the account is 3/24/(original date was 3/20/18)Our hope is the delivery is back on track.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience however when looking into the account is at a zero balance as of 02/29/We will remove your information from any collections listing to ensure that you do not receive any letters/invoicesIf you have any
further questions please contact us at ***

I am rejecting this response because:s My bank (*** *** ** conducting an
investigation into this matter since the Sacramento Bee advised me that they claimed they only billed me one time I have proof that this is not the case I was, in fact billed two (2) times within minutes of each billing A second part of the complaint deals with the fact that when I agreed to renewing my subscription, I asked that the Sacramento Bee wait until the 20th of the month to process my payment for cash flow purposes The agent I talked to said she had to check with her supervisor regarding doing this I was put on hold for a few minutes and the agent got back on the line and said that she got approval to delay the billing to the 20th It was very irritating for me to get a notice on my phone (bank alert system for debit charges) on Sunday that I was billed not just once but twice The billing was done shortly after the Sacramento Bee's customer service office closes on Sunday, so I had to wait until Monday morning to talk to them So, the complaint is about (1) double billing, and (2) charging my debit card before the agreed date

We continue to remind our delivery partners about the location of the deliveriesIf this is an ongoing problem for a specific household, we ask to contact our Customer Service at 1-800-284-in order to address the specific issueAs for the plastic bage, the Sunday products are delivered in pink bags each weekThis is specific to our product called Yes! These colored bags are used to protect the paper from any damage (torn, wet, shredded, etc)Plus, as a standard business practice, it is much easier to confirm these deliveries are being made to the correct householdsThe Tuesday product called MVP does not have a specific bag and is used if there has been problems reported on damaged papersPlease feel free to contact us at 1-800-284-if you have any further questions or concerns Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, I sincerely hope that this will be resolved but after months of this I am not holding my breath I do hope that we hear from Mr *** and we can put an end to this.We want to thank all at The Revdex.com for your help.*** & *** ***

I am rejecting this response because: I have been told times now that my addtess was escalatedA Tuesday paoer will not do, nor will a Sunday paper delivered on Monday doI subscribed to get a Sunday paoer on SundayHow hard csn it possibly be to deliver the paper to my address after so many calls in telling them I haven't received itNo one seems to careNo one escalates anythingI will stand by to see how this Sundsy, July 15th goesI have never had a problem.with getting my paoer and now I have a problem every Sunday no matter how many times I call

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to mePlease have paper delivered in a plastic bagThe person who delivers the paper has left us a note that he is disabled and unable to deliver the paper to our porchThe problem with that is he throughs it either in our grass or in the gutter and if anyone has watered their yard in our cull-de-sac then our paper is ruinedI would appreciate a call from a supervisor, so that I know my concerns have been heardI do not intend to continue to call the *** number because the people who answer the phone barely speak English, aside from that they have made multiple promises, and none of them have been followed throughThank you,*** ***

Customer account is left at a zero balance and will be removed from any collections list including ARM SolutionsARM Solutions is a non credit reporting agency and this will not impact their credit report or credit scoreIf you have any further questions or concerns please contact us at
800-284-

Customer has been contacted and they requested a letter clearing them of any debts and their new expiration date was included via emailCustomer also requested at the time of the call that their contact number to be listed on our Do Not Call listIf you have any further questions or requests please feel free to contact us at ***

Thank you for the information providedWe apologize for the problems you have been experiencing with the Yes deliveryOver the last year, there has been a change in distribution companiesThe most recent change happened in July This information has been given to the new distributor and it
has also been provided to the Operations Manager and Regional ManagerThe distributor has confirmed this address is on their route list and they have assured us that they will arrange delivery going forward. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Spoke with customer agreed to restart service 05/13-06/to honor the month serviceCustomer was happy with resolutionIf you have any further questions please contact us at ***

This account was set to start on 8/16/for weekend deliveryWe apologize for the missing papers since the start dateThis information has been given to the distributor, the regional manager and the home delivery DirectorThe account as prepaid for weeksThe expiration date should be
11/15/However, since there have been missed papers, the account has been credited and is currently paid until 12/3/The managers will be reviewing this account and placing it on our VIP list to monitor service moving forward.Please feel free to contact us at *** if you have any further questions or concerns. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. As I understand it, the SacBee will stop delivery of their paper and I will not be liable for any payments, beyond my last subscription payment, that were being coerced on to me by their independent contractor. Adding: Thank you, Sacramento Revdex.com, for assisting me with this. It is 12/21/and found that the paper was still being delivered to me as of this morning. And, no one from the Sac Bee, where I left a voice mail message about a week ago, has returned my call has called to resolve this matter. Your message, of this morning, was of great relief to me.Again, thank you.-*** ***

Spoke with ** *** about delivery and forwarding all information to *** *** Director Distribution for west coast for follow up with the delivery and call back to customer.

Spoke with customer about delivery service and confirmed that credit has been applied to the account for the missing papersCustomer will cancel on daily service however customer's account information will be given to our Regional Manager of home delivery *** *** and the distributor to
correct delivery serviceIf you have any further questions or concerns please contact us at ***

I am rejecting this response because:Here is a copy of the fine print from my initial subscription, also see attachment:*Digital subscription includes sacbee.com, the tablet and Smartphone apps, mobile websites and e-EditionSmartphone apps are not supported on all devicesDoes not include *** or *** editionsA $premium is added to your subscription for each of these special editions: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***These premium days are not included in the above subscription price and your expiration will be adjusted accordinglyPayments and credits extend your expiration date.*Weekend Plus includes Friday, Saturday and Sunday plus, includes *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Applicable sales tax includedNew subscribers onlyCustomer must not have subscribed within the last daysCustomer must live with in The Sacramento Bee's home delivery areaRates in outlying areas may be higherMail subscriptions excludedPrices subject to change during termA $one time new start activation fee will be added to your subscription priceAfter all promotional offers conclude, your subscription will continue at the regular rate until The Bee is otherwise notifiedBy supplying your e-mail address you are authorizing The Bee to send you future promotional offers and discountsTo activate your digital subscription go to *** and follow the steps.Under the first asterisk it states The premium (nine holidays) is not included under the Digital subscription, which I never use Under the second asterisk it states that the holidays are included with the Weekend Plus subscription.