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Customer account is still at a zero balance and the customer's contact information was placed on the Do Not Call list as of 11/15/Customer service will send out a letter of the zero balance confirmationIf you have any further questions please contact us at ***.

This account was started on 2/7/from an order placed at an eventThe account was started and set up as an automatic week billing cycle with the credit card given, ending with XXXX-***The original order is attached and there was a confirmation email sent when the order was placedOn
the order, it is indicated that the subscription is on areoccuring charge under the easypay fieldWe do apologize if this was entered in errorThe paper continued to be delivered until the stop came in on 11/20/At that time, the remaining amount was automatically refunded ($9.49) back to the card on fileThere are no complaints, messages or notes on the account letting us know this was a problemThe Bee also sends out,by email, auto notice receipts after each payment was processedOn all notices and all emails, The Bee indicates the paper will continue unless The Bee is notified otherwise. Typically, we are unable to process a full refund for an order that was placed on a reoccurring payment optionHowever, in this case, since Ms*** indicates she did not agree to this and claims she never received our emails, we will be able to do a refund of $This will take 5-business days, but it will be refunded back to the same credit card we had on file.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

As per customer request below is an attached copy of the payments with dates for the past monthsIf you have any further questions or concerns please contact us at 800-284-

I am rejecting this response because:I will accept the request once I’m fully refundedI don’t see why it’s so hard to get a refund yet, they’ll take your money and no deliver serviceHow fast will I be refunded considering, I cancelled my subscription almost weeks ago!

Yes been resolved more than a week ago and everything turned out fine. Ty

Mrs***'s account was adjusted for days credit on November and an additional day "good will" credit on November Mrs*** was contacted by phone on November and she was informed her account was now credited through January Mrs*** reported the credit adjustment met her satisfaction and we will work to ensure consistent delivery going forward. There have been delivery service issues related to this account which are being addresses as well. If additional information is needed, please let me knowThank you, ***

The account for *** *** ***) was started on 11/on Sunday service with no initial payment however the payment for $was covering for his delivery service from 11/06-01/30/We send out multiple notices and do make phone attempts to collect or post a payment but please not that *** *** is not a credit reporting agency so there will be no impact on your credit reportIf you have any further questions please contact us at ***

Thank you for you patience, We have contacted and confirmed with our delivery partners that you will no longer receive any delivered products to your residenceIf you have any further questions please contact us at ***

Customer account is left with a zero balance and removed from any collections listsARM Solutions is a non credit reporting agency and this will not impact your credit score or credit reportIf you have any further questions or concerns please contact us at ***

Customer account was verified with *** and the voucher will be uploaded by 08/07/If you have any further questions or concerns please contact us at ***

Customer account has been adjusted to a zero balance and will be removed from any collection listsAlso A.R.M Solutions is a non credit reporting agency and this will not impact your credit score or credit reportIf you have further questions or request please contact us at
***.

I am rejecting this response because: they never called me until after the Revdex.com complaintI don't believe anything is going to change McClatchey will continue to take subscriber and advertiser money with little regard to their part of the contract.m

Spoke with customer to verify if delivery has been corrected and customer stated that it has been corrected for about a weekIf you have you any further question or request please contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Hopefully the Sacramento Bee will improve their customer service in the futureThe way that the Bee handled this matter is the reason why my subscription will not be renewed

The phone number *** has been added to our do not call listThis information has also been given to the Sales Manager to stop all sales calling to this number.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Mr***'s account was on daily service until 1/11/On 1/11/15, the account was changed from daily to Sunday onlyHowever, at that time, the daily paper had expired on 11/28/There was an amount due at the time of the delivery changeThe amount at that time was $When the payment of
$was paid, the $was deducted from that paymentThe remaining credit was applied to the Sunday only deliveryThe new expiration date was 6/28/The Bee does not stop accounts on the expiration date, which is why the account continuned until 9/26/(on a grace period)The balance of $ws from the expiration date of 6/28/- 9/26/We definitely apologize for the poor customer service Mr*** experiencedAt this time, the account has been cleared of any past amount dueOur hope is Mr*** will restart his subscription in the near future Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience however when looking into the account is at a zero balance as of 02/29/We will remove your information from any collections listing to ensure that you do not receive any letters/invoicesIf you have any
further questions please contact us at ***

Customer contact number has been placed on our Do Not Call list and the account has been flagged as wellIf there is another phone number they are being contacted please contact us at 800-284-and will add that number also

I am rejecting this response because: We did not receive a paper for days!

We apologize for the continued delivery however a delivery escalation has been brought to the attention of the Director of Distribution *** *** will work with the manager of the carrier to stop all deliveries at your addressIf you have any further questions or request please contact us at ***.