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Customer's account was cleared on 10/8/Customer has been receiving the Sunday paper since 10/15/The account was originally started with a Groupon offerPrior to the Groupon offer expiring, The Bee sent out a renewal notice on 3/10/Ms*** renewed at that time by paying for another
weeks of Sunday deliveryAs standard practice, The Bee sent out a renewal on 3/23/(prior to the expiration date of 4/12/15)A second renewal was sent on 5/11/and a third renewal on 6/15/All renewal notices state, "The paper will continue automatically, unless The Bee is notified otherwise." The Bee also sends out email reminders and makes phone calls to contact the customerIn this case, the amount of $was cleared and the collection vendor was contacted to stop any further notificationsThe collection vendor (A.R.M) is a third party vendor who sends out final notices to collect on past balancesThe Bee does not report subscription accounts to any collection agency or bureauThe A.R.M notifications do not show up on any customer's credit report.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer refund of $has already been released from the subscription and is currently pending to be put back to the credit card ending in ***AmExIf you have any further questions or requests please feel free to contact us at ***

I am rejecting this response because: I have been told multiple times that the distributor would be talked to and yet I am still having this issue, I should not have to call every Sunday and request my paperI guarantee that this will happen again this Sunday as well; a week here or there I understand but this has become rediculousI receive the same answer each time and it is still not resolved so how am I to know it will be resolved this time? Luckily the Bee has an awesome field repthat has personally brought me my paper but he shouldn't have to do that every weekend eitherHis name is *** and he seems like a great employee, he has been the most helpful but this has still remained ongoing

This has been forwarded to the Production team to remove from the mail listIt appears there was an address with an apartment number and the same address without an apartment numbeBoth of these have been removed from all MVP mailing files. Please feel free to contact us at *** if
you have any further questions or concerns. Thank you

Customer started the subscription on 11/15/Customer called the automated for no paper on 11/15/and requested a credit for that dayShe called again on 11/20/and reported she never received a paper on 11/15, nor 11/16-11/Customer spoke with a representative on 11/The representative
processed the complaint and applied the day creditAfter 11/20/17, Ms*** did not notify us the problem continued until this Revdex.com complaint was filedCustomer was contacted and given this detailCustomer's account has been updated with this latest information and a credit has been applied for 11/21-11/As for a resolution, this information has been sent to the distributor and Regional Manager who handle home deliveryThere should be a follow up in the morning and Ms*** should start receiving her paperA request to contact the customer has also been sent to the distributor and regional manager. However, in order to be sure the account has the most update documentation, we do ask Ms*** to contact us and let us know if the problem is not resolvedPlease feel free to contact us at *** if you have any further problems or concerns.Thank you

I am rejecting this response because: On Dec1, 2015, the MVP paper was thrown on my driveway. I did not receive the MVP paper in the mail. Please verify your records. I would like to keep this complaint open for two weeks to determine if the MVP paper is no longer thrown on my driveway

Customer was contacted this morning about the deliveryCustomer account will be reviewed by the distribution and management team to correct moving forwardIf have any further questions or requests please feel free to contact us at ***

Customer account is still at a zero balance and the customer's contact information was placed on the Do Not Call list as of 11/15/Customer service will send out a letter of the zero balance confirmationIf you have any further questions please contact us at ***.

I am rejecting this response because: I am rejecting this response as the reason for non delivery has nothing to do with my billing information I was told it was due to a new carrier that they were having difficulty with I have been calling since March and have grown very tired of being told that someone from mgmt will call me within 24hrsI have not received a call from anyone and the customer service employees tell me they are escalating the call every time This has been a nightmare, I would love a call *** upper mgmt I even have the nbr to their distribution carrier and his voicemail os not set up I am tired of waiting forconsistent delivery of my paper

I am rejecting this response because: One delivery is not going to help this on going issueThis is what happened last timeI got one delivery and then again it stoppedI would like to know how they are going to guarantee that it will be delivered each week like it is supposed to be

This account was started on 2/7/from an order placed at an eventThe account was started and set up as an automatic week billing cycle with the credit card given, ending with XXXX-***The original order is attached and there was a confirmation email sent when the order was placedOn
the order, it is indicated that the subscription is on areoccuring charge under the easypay fieldWe do apologize if this was entered in errorThe paper continued to be delivered until the stop came in on 11/20/At that time, the remaining amount was automatically refunded ($9.49) back to the card on fileThere are no complaints, messages or notes on the account letting us know this was a problemThe Bee also sends out,by email, auto notice receipts after each payment was processedOn all notices and all emails, The Bee indicates the paper will continue unless The Bee is notified otherwise. Typically, we are unable to process a full refund for an order that was placed on a reoccurring payment optionHowever, in this case, since Ms*** indicates she did not agree to this and claims she never received our emails, we will be able to do a refund of $This will take 5-business days, but it will be refunded back to the same credit card we had on file.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer address has been escalated to distribution management to correct the Sunday delivery and to work with the carrier on correcting deliveryCustomer's account has also been verified that the of the Sunday's have been extended however we will honor the missing Sunday's as wellThe
account has been extended and will now expire to 08/20/2018. If you have any further questions or requests please feel free to contact us at ***.

Customer account has been reviewed by management and as a one time courtesy they will adjust account to honor original expiration date of 06/28/Customer account will take hours to updateIf you have any further questions or requests please feel free to contact us at ***.

We apologize that your are receiving delivery and you are not an active subscriberWe have received confirmation from distribution that they will alert the carrier to stop all deliveriesIf you have any further questions or requests please feel free to contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If the newspaper is not delivered as stated, I will be contacting you again.Since I had been unable to get any response from the business on my own, your assistance with this problem is greatly appreciated. Thank you!

I
am rejecting this response because: I would like to make sure that any negative notes on our credit reports (*** *** *** ***) are removed as soon as possible, especially those stating that there was a "serious delinquency" with our account. The zero balance is because we ended up paying $120 for a product we did not request, or desire, and were threatened with a "collection" agency actionThe $is secondary to having any issue associated with The Sacramento Bee being attached to our credit reports
Thank you

The account has been left at a zero balance and customer has been removed from all collections*** *** is a non credit reporting agency and this will not impact your credit score or credit reportCustomer contact information will also be placed on our Do Not Call list as wellIf you have
any further questions or concerns please contact us at ***

Customer account has been reviewed and there are only four complaints listed for missing paper from the dates of 05/19, 05/28, 06/and 06/for missed deliveriesThe missing papers were provided credit which was applied to extend their subscriptionCustomer account information will be given to
distribution and distribution management to review and correct any delivery issues in the surrounding area since as of 06/07/as per customer request for subscription to be converted to digital only

Thank you for your response to The Sacramento Bee, We apologize for the inconvenience however refunds could take up to to business days since they are only processed on Friday's and refunded to the original form of paymentI will request to expedite your refund to your credit card and you should see it as a positive amount no later than Wednesday of next depending on your bankIf you have any further questions please contact us at ***

I am rejecting
this response because: They are lying I was told via a phone call that I made (again) to them on 08/01/saying I still hadn't received my 07/30/paper after being promised to be redelivered that it would be delivered on Wednesday....no paper I then received an email response from the SacBee on Wednesday 08/02/stating that a distribution manager would call within hours and that my paper WOULD be delivered on Thursday (today) Guess what? No phone call AND STILL no paper Again, I'm not the only one with this problem based on the complaints on your website or even ***