Complete health and acupuncture

Customer refund of $has already been released from the subscription and is currently pending to be put back to the credit card ending in ***AmExIf you have any further questions or requests please feel free to contact us at ***

Customer has been contacted and they requested a letter clearing them of any debts and their new expiration date was included via emailCustomer also requested at the time of the call that their contact number to be listed on our Do Not Call listIf you have any further questions or requests please feel free to contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to mePlease have paper delivered in a plastic bagThe person who delivers the paper has left us a note that he is disabled and unable to deliver the paper to our porchThe problem with that is he throughs it either in our grass or in the gutter and if anyone has watered their yard in our cull-de-sac then our paper is ruinedI would appreciate a call from a supervisor, so that I know my concerns have been heardI do not intend to continue to call the *** number because the people who answer the phone barely speak English, aside from that they have made multiple promises, and none of them have been followed throughThank you,*** ***

I am rejecting this response because: One delivery is not going to help this on going issueThis is what happened last timeI got one delivery and then again it stoppedI would like to know how they are going to guarantee that it will be delivered each week like it is supposed to be

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If the newspaper is not delivered as stated, I will be contacting you again.Since I had been unable to get any response from the business on my own, your assistance with this problem is greatly appreciated. Thank you!

Customer was contacted this morning about the deliveryCustomer account will be reviewed by the distribution and management team to correct moving forwardIf have any further questions or requests please feel free to contact us at ***

I am rejecting this response because: I am rejecting this response as the reason for non delivery has nothing to do with my billing information I was told it was due to a new carrier that they were having difficulty with I have been calling since March and have grown very tired of being told that someone from mgmt will call me within 24hrsI have not received a call from anyone and the customer service employees tell me they are escalating the call every time This has been a nightmare, I would love a call *** upper mgmt I even have the nbr to their distribution carrier and his voicemail os not set up I am tired of waiting forconsistent delivery of my paper

I am rejecting
this response because: They are lying I was told via a phone call that I made (again) to them on 08/01/saying I still hadn't received my 07/30/paper after being promised to be redelivered that it would be delivered on Wednesday....no paper I then received an email response from the SacBee on Wednesday 08/02/stating that a distribution manager would call within hours and that my paper WOULD be delivered on Thursday (today) Guess what? No phone call AND STILL no paper Again, I'm not the only one with this problem based on the complaints on your website or even ***

Customer account has been reviewed and there are only four complaints listed for missing paper from the dates of 05/19, 05/28, 06/and 06/for missed deliveriesThe missing papers were provided credit which was applied to extend their subscriptionCustomer account information will be given to
distribution and distribution management to review and correct any delivery issues in the surrounding area since as of 06/07/as per customer request for subscription to be converted to digital only

The account has been left at a zero balance and customer has been removed from all collections*** *** is a non credit reporting agency and this will not impact your credit score or credit reportCustomer contact information will also be placed on our Do Not Call list as wellIf you have
any further questions or concerns please contact us at ***

Contacted customer about Sunday delivery and credited her account for the missed paperAccount information was sent to the distribution to correct delivery for this Sunday and moving forwardIf you have any further questions or concerns please feel free to contact us at 800-284-3233.

Customer started the subscription on 11/15/Customer called the automated for no paper on 11/15/and requested a credit for that dayShe called again on 11/20/and reported she never received a paper on 11/15, nor 11/16-11/Customer spoke with a representative on 11/The representative
processed the complaint and applied the day creditAfter 11/20/17, Ms*** did not notify us the problem continued until this Revdex.com complaint was filedCustomer was contacted and given this detailCustomer's account has been updated with this latest information and a credit has been applied for 11/21-11/As for a resolution, this information has been sent to the distributor and Regional Manager who handle home deliveryThere should be a follow up in the morning and Ms*** should start receiving her paperA request to contact the customer has also been sent to the distributor and regional manager. However, in order to be sure the account has the most update documentation, we do ask Ms*** to contact us and let us know if the problem is not resolvedPlease feel free to contact us at *** if you have any further problems or concerns.Thank you

Customer account has been reviewed by management and as a one time courtesy they will adjust account to honor original expiration date of 06/28/Customer account will take hours to updateIf you have any further questions or requests please feel free to contact us at ***.

The account has been active for several yearsIn this case, the account expired on 8/23/As a standard business practice, The Bee sends out a renewal notice 4-weeks prior to the expirationd dateOn all renewal notices, The Bee states the paper will continue unless The Bee is notified
otherwiseThe first renewal was sent on 8/3/and the second one on 9/21/The account was stopped on 10/24/and a payment was posted on 11/23/The remaining balance should have been cleared at this time as wellHowever, since the $is still showing, we will have it cleared today, 12/21/This amount will not show on any credit reportThe collection company is a third party vendor The Bee uses to mial out final notificationsThe third party vendor will also be notified that this is resolved and cleared.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

I am rejecting this response because: On Dec1, 2015, the MVP paper was thrown on my driveway. I did not receive the MVP paper in the mail. Please verify your records. I would like to keep this complaint open for two weeks to determine if the MVP paper is no longer thrown on my driveway

We apologize that your are receiving delivery and you are not an active subscriberWe have received confirmation from distribution that they will alert the carrier to stop all deliveriesIf you have any further questions or requests please feel free to contact us at ***.

This has been forwarded to the Production team to remove from the mail listIt appears there was an address with an apartment number and the same address without an apartment numbeBoth of these have been removed from all MVP mailing files. Please feel free to contact us at *** if
you have any further questions or concerns. Thank you

I
am rejecting this response because: I would like to make sure that any negative notes on our credit reports (*** *** *** ***) are removed as soon as possible, especially those stating that there was a "serious delinquency" with our account. The zero balance is because we ended up paying $120 for a product we did not request, or desire, and were threatened with a "collection" agency actionThe $is secondary to having any issue associated with The Sacramento Bee being attached to our credit reports
Thank you

Customer address has been escalated to distribution management to correct the Sunday delivery and to work with the carrier on correcting deliveryCustomer's account has also been verified that the of the Sunday's have been extended however we will honor the missing Sunday's as wellThe
account has been extended and will now expire to 08/20/2018. If you have any further questions or requests please feel free to contact us at ***.

Thank you for your response to The Sacramento Bee, We apologize for the inconvenience however refunds could take up to to business days since they are only processed on Friday's and refunded to the original form of paymentI will request to expedite your refund to your credit card and you should see it as a positive amount no later than Wednesday of next depending on your bankIf you have any further questions please contact us at ***