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Thank you for response,
We do understand your concern however please note that *** *** is not a credit reporting agency so there will be no impact to your credit reportIf you have any further concerns please feel free to contact us at ***

Customer contact number has been placed on our Do Not Call list and the account has been flagged as wellIf there is another phone number they are being contacted please contact us at 800-284-and will add that number also

I am rejecting this response because: We did not receive a paper for days!

Hello, THANK YOU for contacting Sac Bee, they have corrected the error and now show a $balance and have cancelled the credit collection

The account has been left at a zero balance and customer has been removed from all collections*** *** is a non credit reporting agency and this will not impact your credit score or credit reportCustomer contact information will also be placed on our Do Not Call list as wellIf you have
any further questions or concerns please contact us at ***.

Mr*** was a subscriber for several years on our easypay payment planAs of 8/7/15, Mr*** cancelled his subscription due to the new redesign of the paperAs a standard business practice, The Bee sales team makes an attempt to contact former customers to offer a 'comeback' promotionSince
receiving this complaint, Mr***'s phone number has been applied to our do not call listThe phone number has also been given to the Sales Manager to have all calls stoppedWe do apologize for any inconvenience.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Our subscription is not a signed contract and with all our sales and retention we make several attempts to communicate with the customer via phone, email and mailHowever in looking into the account we will refund outstanding balance payment of $If you have any further questions or concerns please contact us at ***

Since Mr*** **ecifically reported he was missed days in a row, the response was on the daysCustomer was already given credit on 1/11/& 1/12/This makes the total credit of daysThe Bee has now added the 5th day to Mr***'s account, which makes the new expiration date to 3/25/18. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

This subscription was started on 11/13/fro Friday-Sunday deliveryThis was a *** offerOur records indicate several complaints and messages on the account (11/15, 11/18, 11/22, 11/23)Then, the account was stopped for poor service as of 11/27/We do apologize for the delivery problems
This information has been given to the distributor and the regional manager regarding the poor deliverySince this payment was not paid directly to The Bee, it does take a little longer to get a refund generatedThe initial payment was made to ***The refund should be sent out this coming Friday 12/11/15. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

This complaint has been given to the local distributor and regional managerA message was sent back on 8/25/and again on 9/6/These deliveries should not be going to this addressWe tried to call Ms*** to follow up on this complaint, but there was no answer. Please feel free to
contact us at *** if you have any further questions or concerns.Thank you

I am rejecting this response because:I am not actually rejecting this response, but the options are too limited for the needed commentI have made this same complaint to the business regularly beginning in February (far more than weeks ago), so while I am happy to see that they are stating they will resolve the matter, it is the same response I have had approximately times from themOnce I actually go through 1-mail weeks without receiving the junk mailer, I will then be ready to accept the responseThank you for the response

I am rejecting this response because: Second part of my complaint is that the Sacto bee illegally charged my credit card
After I cancelled account for *** *** subscription for $cancelled 4/12/on 4/14/they charged my credit card $I purchased *** on 4/17/WHY WOULD I PAY TWICE for month of AprilThey charged my credit card for *** *** subscription AFTER I CANCELLEDWould like proof that they credited my credit cardthen account would be settled

As of today, this number provided *** has now been added to the do not call list and sent the Sales ManagerThe previous number was added according to the phone number provided in the Revdex.com complaintThe address in our system has a different first name, a different phone number and a different email addressUnfortunately, we cannot assume the information in our system and the information in this complaint are the sameNow that we have confirmation of this phone number, it will be removed from all Sales calling.Please feel free to contact us at *** if you have any further questions or concerns. Thank you

Thank you for your email, The customer account has been cleared from their outstanding balance and they have been removed from all collection listsAlso the customer requested to be placed on out Do Not Call listJust as a reminder *** *** are not a credit reporting agency and the
letters will not impact customer credit report or scoreIf you have any further questions please contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Mr*** contacted the Bee regarding no papers 1/14/18-1/16/This information was communicated to the distributor and regional manager on 1/16/The regional manager confirmed the 1/16/paper was delivered later in the morning and the other days were credited to Mr***'s accountThe
new expiration date on the account is 3/24/(original date was 3/20/18)Our hope is the delivery is back on track.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer request will be submitted to the distribution and distribution management team to follow up on delivery requestThe Sacramento Bee policy is driveway delivery not under a vehicle or on the sidewalkWe will submit the request to have the delivery correctedIf you have any further
questions or requests please feel free to contact us at ***

The account has been adjusted to a zero balance and we will be submitting the account information to be removed from any collection listIf you have any further questions please contact us at ***

Customer account will be left at a zero balance and we have sent notification to remove your account from collections through our vendor, ARM. Please disregard any collection notices you have received from ARM or The Bee. ARM Solutions is a non credit reporting agency and this will not
impact your credit score or credit reportWe appreciate your readership, & apologize for this matter. If you have any questions regarding this notice or your account, please contact us at *** ***

Customer account has been clear of any outstanding balances and account information will be removed from any collection filesIf you have any further questions or concerns please contact us at ***