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This complaint has been given to the local distributor and regional managerA message was sent back on 8/25/and again on 9/6/These deliveries should not be going to this addressWe tried to call Ms*** to follow up on this complaint, but there was no answer. Please feel free to
contact us at *** if you have any further questions or concerns.Thank you

I am rejecting this response because: Second part of my complaint is that the Sacto bee illegally charged my credit card
After I cancelled account for *** *** subscription for $cancelled 4/12/on 4/14/they charged my credit card $I purchased *** on 4/17/WHY WOULD I PAY TWICE for month of AprilThey charged my credit card for *** *** subscription AFTER I CANCELLEDWould like proof that they credited my credit cardthen account would be settled

The Bee apologizes for the problems arising againThis information was given to the proper management back on 1/19/as a follow upThe last complaint on this customer's account was 1/12/The complaint was for a missing paper on 1/10/and a credit was applied to the accountThe distributor was sent a reminder message on 1/24/to deliver the paper every SundayThere have been no further complaints on the account since the reminder message was sent on 1/24/The distributor ans Regional Manager continue to have this customer's account on a 'high alert' list to confirm the Sunday delivery happens each week.Please feel free to contact us at ***Thank you

Attempted to contact customer to request proof of overdraft charge so we can being refund process pending customer call back. If you have any further questions or requests please feel free to contact us at ***

I am rejecting this response because:s My bank (*** *** ** conducting an
investigation into this matter since the Sacramento Bee advised me that they claimed they only billed me one time I have proof that this is not the case I was, in fact billed two (2) times within minutes of each billing A second part of the complaint deals with the fact that when I agreed to renewing my subscription, I asked that the Sacramento Bee wait until the 20th of the month to process my payment for cash flow purposes The agent I talked to said she had to check with her supervisor regarding doing this I was put on hold for a few minutes and the agent got back on the line and said that she got approval to delay the billing to the 20th It was very irritating for me to get a notice on my phone (bank alert system for debit charges) on Sunday that I was billed not just once but twice The billing was done shortly after the Sacramento Bee's customer service office closes on Sunday, so I had to wait until Monday morning to talk to them So, the complaint is about (1) double billing, and (2) charging my debit card before the agreed date

Customer has been an active subscriber for several yearsThe same billing process of allowing a grace period for the renewal payment has not changedThe payments The Bee has been receiving have come after the account expiresThe payment of $on 7/28/paid the account from 6/9/15-7/14/
The Bee sent out a first renewal notice on 7/30/15, after the payment posted since the payment was received lateThe second renewal was sent on 8/13/& the third reenewal on 9/17/The payment was received on 10/6/but paid for past papers 7/14/15-8/18/All renewal notices state the paper will continue unless The Bee is notified otherwiseIn this case, the account was being paid after the expiration date each time, however we did not stop Mr***'s account since we allow a day grace period for the payments to be received and processedThe Bee also sent out other notices on 10/8/and 10/22/before the account was stopped on 11/16/and a final notice was mailed.We do apologize for the frustration and for the customer service experienceAs of today, we have cleared the balance on this account to a zero balanceIn the future, please note The Bee bills in advance and also allows a grace period for the renewal payments to process without an interruption in service.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer was contacted by a supervisor and left a message requesting customer call backCustomer complaint has been escalated to the Director of Distribution for the West Region Marshall *** for assistance to stop all deliveries at the address providedIf you have any further questions or requests please feel free to contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as it is fulfilled on their endThank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution was overdue It is unfortunate that the Bee's right hand is continuing to
perpetuate the policy of extending subscriptions without the customer's permission and then trying to collect money for that unwanted service, while its left hand apologizes and negates their request for the money Their call center is obviously instructed to stonewall complaints about the bogus bills which only get resolved after considerable effort on part of the customer I spoke with several different people employed by the Bee to no avail until complaining here at the Revdex.com I should bill them for my time In conclusion, I think the Bee should reexamine their practice of following the "policy" of extending subscriptions without the customer's permission, unless making money with this scam is more important than retaining customers like me who have subscribed to the paper for 20+ years

This message and complaint have been directed to the Regional Manager and Operations Manager todayThe account is definitelty on everyday delivery and the distributor should be following up on all complaintsThere was a complaint registered today and a credit applied to the accountThere was a request to have today's paper delivered as wellA follow up call will be made first thing in the morning to ensure the distributor is resolving these service problems as stated in the reply.Please feel free to contact us directly if the problems continue. Thank you

Customer account was refund $back to the credit card ending in *** Visa on 09/23/as a positive balanceRefunds are processed back to the original from of paymentIf you have any further questions please contact us at ***

Customer account has been reviewed by management and as a one time courtesy they will adjust account to honor original expiration date of 06/28/Customer account will take hours to updateIf you have any further questions or requests please feel free to contact us at ***

This complaint was given to the distributor and the regional managerMs***'s account includes the Sunday ONTV book and it should be delivered everydayThe last complaint on the account was for the Sunday 7/ONTV bookThere were requests sent to the distributor for a replacementWe do
apologize the ONTV book was not delivered after the requestsThe account was credited for the missing 7/26/ONTV bookMs*** was contacted to follow up on the TV books from 8/& 8/Customer confirmed the service is back on track and the ONTV books were delivered.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Attempted to contact customer to verify billing information and deliveryCustomer's delivery issues will be escalated to the distribution management and our regional manager of home delivery to assist with correcting weekend delivery serviceIf you have any further questions or requests please
feel free to contact us at ***

As per customer's request subscription has been cancelled and waived from any outstanding balances/renewalsIf you have any further questions or concerns please contact us at 800-284-

I am rejecting this response because after receiving a call from the bee I was assured issue would be resolved Today April 22nd, once again didnt receive the paperIssue not resolved.

Customer's account has been verified that they will be receiving the refund on the credit card ending in *** *** *** for the amount of $We will work with Finance to expedite the refund.If you have any further questions or requests please feel free to contact us at
***

Thank you for taking time to assist me
with my nonresponse from the Sacramento Bee.According to your letter, the Bee will credit my expiration for four daysHowever, as noted in my original letter, it was four weekdays and ONE SundayWe are short one day's credit.Additionally, I did not receive the duplicate Sunday newspaper on Sunday, March As a subscriber to both the Bee and *** *** *** I am to receive two copies of the Sunday BeeAs I have been shorted the additional copy for both March and March 6, I seriously doubt I will receive this Sunday's Bee in duplicate.Was the newspaper carrier notified? My account needs to be credited for both Sunday's nondeliveryI would appreciate the Bee stepping up and getting its act together.Sincerely,*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to
my concern, and find that this resolution is satisfactory to me I don't understand why they didn't do this the first time I called them!!! They have been extremely remiss in my opinion I hope they abide by their promise to put my father's number on their do not call list If they don't, the Revdex.com and the Sac Bee will be hearing from me again

Attempted to contact customer about the policy and delivery requestCustomer account will be reviewed with distribution management team to rectify delivery requestIf you have any further questions or concerns please contact us at ***.