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Contacted customer about the delivery issues and we were able to move the customer's subscription to their new addressCustomer account was credited from March to current dateIf you have any further questions please feel free to contact us at ***.

This account was set to start on 8/16/for weekend deliveryWe apologize for the missing papers since the start dateThis information has been given to the distributor, the regional manager and the home delivery DirectorThe account as prepaid for weeksThe expiration date should be
11/15/However, since there have been missed papers, the account has been credited and is currently paid until 12/3/The managers will be reviewing this account and placing it on our VIP list to monitor service moving forward.Please feel free to contact us at *** if you have any further questions or concerns. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution was overdue It is unfortunate that the Bee's right hand is continuing to
perpetuate the policy of extending subscriptions without the customer's permission and then trying to collect money for that unwanted service, while its left hand apologizes and negates their request for the money Their call center is obviously instructed to stonewall complaints about the bogus bills which only get resolved after considerable effort on part of the customer I spoke with several different people employed by the Bee to no avail until complaining here at the Revdex.com I should bill them for my time In conclusion, I think the Bee should reexamine their practice of following the "policy" of extending subscriptions without the customer's permission, unless making money with this scam is more important than retaining customers like me who have subscribed to the paper for 20+ years.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI appreciate the Bee's response and respect their opinion I would strongly urge them to improve their customer service department

The account for Mr*** has been credited for the days and the new expiration date is 1/1/The Bee changed the vacation options back in At that time, The Bee implemented a print and digital subscription, which allows customer access to reading the paper while on vacationThe
subscription includes unlimited access to The Bee on any iPhone, Android, PC, laptop or tabletSince The Bee is accessible 24/7, the account is no longer extended while away on vacationIn this case, the Customer Service Representative gave Mr*** a one time credti for the days and notified Mr*** of the change. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

This account was moved from an address at *** *** *** *** on 1/26/ The account was paid until 2/17/The name we show on the account is *** ***Unfortunately, we do not show any other name on the accountThe representative that processed the transaction may have changed
the name to *** in errorSince there was an error on the account and the previous requests were not acknowledged, this account has been cleared of any balance as of 9/12/We do apologize for the error and the inconvenience.Please feel free to contact us at 1-800-284-if you have any further questions or concerns.Thank you

I am rejecting this response because: Actually, I guess I am accepting it because I have no other choice To say I'm frustrated with the Bee would be an understatement BUT, just for Revdex.com's information, the Bee already dropped my bill back down to $per an e-mail to me dated 8-31-- although I've been billed the higher rate since then I don't think they know how much they charge for their subscription And, the three accounts I talked about in my original complaint, they are identical I know this because they are my parents and aunt I've compared all of the bills and have copies I realize I do have one more recourse and that's to cancel my subscription Right now, I'm thinking about it Thank you

I am rejecting this response
because:Papers for the dates, 1-2-and 1-3-18, were not delivered as promised by customer service. I've payed for a year of home delivery so these two papers were already payed for. Why should I call customer service again? They were the ones who promised to have the missed delivery's redelivered the next day, not just once but numerous times

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI would add, however, that I have been harassed by at least four different sales companies asking me to continue subscribing to the Bee and if not, asking me to pay the $they incorrectly thought I owed I received at least calls from these people and only got the calls stopped by blocking their numbers If, prior to this harassment, I harbored some interest in re-subscribing to the Bee, that interest has been forever destroyed Bee -- never again

This account has been left at a zero balance since the customer sent the cancellation request via mailCustomer is clear from any outstanding balances and will be removed from any collection calling listIf you have any further questions or requests please contact us at ***

I am rejecting this response because:I got last week an invoice, the account was unpaid from 10/18/days later I got another invoice and the last oneThe paymento was due on 11/04/2015I e-mailed the Sacramento Bee referring the invoices, and asking for a clarification They never responded Now I read the account is due on 11/14/2015, first time a read this thru Revdex.com, not on the invoices I receivedMy question now, on 10/18/I paid for weeks When my next invoice is due 10/18/per invoice of last week, 11/4/per invoice of last Friday, 11/14/as they wrote to Revdex.com Where are the credits of the papers they did not delivered

I am rejecting this response because: Closure of this case is pending validation that circular has stoppedI will observe for daysIf no additional circulars are received, this case can be closedI will update status within days of it is possible to do so

We
have sent customer subscription to our distribution and distribution management team for review and to correct deliveryCurrently the account is set to expire 06/24/however we did adjust customer's account to expire 09/03/customer has received days credit from customer service agentsIf you have further questions or requests please feel free to contact us at ***

Customer delivery issues will be sent to the distribution manager and regional manager of The Bee to follow up with the carrier to correct the delivery.If you have any further questions or requests please feel free to contact us at ***

We will honor your request and have 01/& 01/delivered to you by a service runnerIf you have any further request or concerns please feel to contact us at ***.

Customer request will be submitted to the distribution and distribution management team to follow up on delivery requestThe Sacramento Bee policy is driveway delivery not under a vehicle or on the sidewalkWe will submit the request to have the delivery correctedIf you have any further
questions or requests please feel free to contact us at ***

Customer has been contacted and verified the sporadic delivery will be correctedCustomer account information will be sent to distribution and management team for assistance on correcting the daily deliveryIf you have any further questions or requests please feel free to contact us at
***

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience we may have caused however as per our records we have adjusted your account and left at a zero balancePlease note that *** *** is not a credit reporting agency so there will be no impact on
your credit reportIf you have any further questions please contact us at ***.

Consumer states: If I can communication with somebody down there that would be great and I wouldn't have to call the Revdex.com.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

This account has been stopped and the balance of $has been clearedThe account was not and is not sent to collectionsThe account was started on Sunday only delivery 1/18/The account expired on 6/21/The subscription does not stop automaticallyAbout weeks prior to the expiration
date, The Bee sent out the first renewal notice (6/1/15)There was a second renewal on 7/20/and a third renewal on 8/24/On all renewals notice, The Bee states the paper will continue unless The Bee is notified otherwiseIn this case, there was no indicaton of stopping the subscription on the expiration dateAt this time, the account has been clearedThe amount stated in this case was for a week renewalAt the time of stopping the subscription, the amount showing as past due was $8.92. Please feel free to contact us at *** if you have any further questions or concerns.Thank you