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Customer delivery issues will be reviewed with distribution management team and our Regional Manager of home delivery *** *** to assist with correcting the inconsistent deliveryIf you have any further questions or requests please contact us at ***

Spoke with customer about their account and we will expedite the refund since it was not processed alreadyCustomer will follow up with The Bee if any further concerns

Customer's account has been verified that they are no longer an active subscriber and the account is at a zero balanceCustomer contact phone number will be added to our Do Not Call list moving forwardIf you have any further questions or requests please contact us at ***

All subscribers rates are subject to change on the next renewal cycleThis is also stated on all renewal notices and autopay receiptsUnfortunately, we cannot compare other accounts to this oneAll accounts are different for various reasons (the rate on the initial start, promotionl rates,
delivery issue credits, vacations, type of service, etc)The rates are not based on the years of being a subscriberIn this case, the *** residence is on an automatic payment cycle every weeksOver the years, The Bee has had a price increase which affects all customers at different timesCurrently, the *** residence is paying $every weeksThe Published rate (located on page 2A in the paper everyday) is $16.33/week or $every weeks. We do apologize for any confusionThis account has been set back to the previous rate of $for weeks on the next renewal cycleHowever, this does not prevcent the account form any future price increasesWe show an email on the accountIf the rate is going to change, an email will be sent days in advance.Please feel free to contact us at *** if you have any further questions or concerns

Contacted customer about the late delivery with her serviceCustomer's information was sent to the distributor and management team to assist with correcting daily deliveryIf you have any further questions or requests please contact us at 800-284-

We have sent the information to finance to process and reissue a refund check to the correct mailing address as well as the name on the checkWe will expedite this request and if you have any further questions please contact us at ***.

This account has been stopped and the balance of $has been clearedThe account was not and is not sent to collectionsThe account was started on Sunday only delivery 1/18/The account expired on 6/21/The subscription does not stop automaticallyAbout weeks prior to the expiration
date, The Bee sent out the first renewal notice (6/1/15)There was a second renewal on 7/20/and a third renewal on 8/24/On all renewals notice, The Bee states the paper will continue unless The Bee is notified otherwiseIn this case, there was no indicaton of stopping the subscription on the expiration dateAt this time, the account has been clearedThe amount stated in this case was for a week renewalAt the time of stopping the subscription, the amount showing as past due was $8.92. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Spoke with *** *** about auto pay, billing breakdown, and delivery issuesCustomer will contact The Bee direct when they have any further questions.

Consumer states: If I can communication with somebody down there that would be great and I wouldn't have to call the Revdex.com.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Customer has been contacted and verified the sporadic delivery will be correctedCustomer account information will be sent to distribution and management team for assistance on correcting the daily deliveryIf you have any further questions or requests please feel free to contact us at
***

Contacted customer about outstanding balance and customer stated that he had emails to editorial about cancelling delivery due to political stanceCustomer account has been waived and left at a zero balanceARM Solutions will be notified of the zero balance and removed from any collection listingsIf you have any further questions or request please feel free to contact us at ***

The account for *** *** ***) was started on 11/on Sunday service with no initial payment however the payment for $was covering for his delivery service from 11/06-01/30/We send out multiple notices and do make phone attempts to collect or post a payment but please not that *** *** is not a credit reporting agency so there will be no impact on your credit reportIf you have any further questions please contact us at ***

Customer's address has been confirmed that they will no longer receive the MVP mailingIf you have any further requests or questions please feel free to contact us at ***

Spoke with customer about delivery service and confirmed that credit has been applied to the account for the missing papersCustomer will cancel on daily service however customer's account information will be given to our Regional Manager of home delivery *** *** and the distributor to
correct delivery serviceIf you have any further questions or concerns please contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI have now received 2nd weekly ** *** from Sacto BeeTrust it will continue

Customer account will be left at a zero balance and we have sent notification to remove your account from collections through our vendor, ARM. Please disregard any collection notices you have received from ARM or The Bee. ARM Solutions is a non credit reporting agency and this will not
impact your credit score or credit reportWe appreciate your readership, & apologize for this matter. If you have any questions regarding this notice or your account, please contact us at *** ***

There were account for this customerThe one account under *** *** at #*** was cleared of all past due amounts as of 12/1/There should not be any further calling or notifications of a past due balance.The current account started on 11/21/was from
a Groupon offerThis account #*** is paid and expires on 11/24/16.Please let me know if you have any further questions or concernsYou can also contact our VIP team at ***Thank you

Customer account is on a zero balance and account has been removed from all collection listsARM Solution is a non credit reporting agency and this will not impact credit score or credit reportIf you have any further questions or concerns please contact us at 800-284-

I am rejecting this response because:I have cancelled delivery multiple times over monthsI hope this is the last time, but I’m unwilling, at this time, to accept their wordOnly time (at least months) will show if they are able to permanently stop deliveryI do not want to go through the Revdex.com process again if they start delivery again in 3, 4, 6, etcmonthsI would like to keep this case open for at least months to expedite any future issues which, based on past experience with them, are likely to occur

Customer is scheduled to receive the Sacramento Bee paper everyday and the ONTV book on SundaysOur records indicate this is the first ONTV book complaint since receiving the serviceWe certainly apologize for the missing 10/15/ONTV bookAnd, we are very sorry to hear the ONTV book was not
delivered after Ms*** called several timesThis has been reported to our local distributor and Regional ManagerWe have also processed the necessary credit for the missing sectionWe do ask if other customers were missed at this address, please contact us and we will follow up in the same manner.Please feel free to contact us a* *** if you have any further questions or concerns.Thank you