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The account for the *** residence is on a Sunday only subscriptionThe change was made on 7/8/The rate on the account is for Sunday onlyWe do apologize for the inconvenience of the daily papersAs of 7/13/15, this delivery area was taken over by a new distribution companyThis complaint
has been registered with the new company and given to the Regional ManagerThere are several message reminders on the account to deliver on Sunday onlyThe manager will follow up on this immediately for resolution. Please feel free to contact us at 1-800-284-if you have any further questions or concerns.Thank you

Thank you for the information providedWe apologize for the problems you have been experiencing with the Yes deliveryOver the last year, there has been a change in distribution companiesThe most recent change happened in July This information has been given to the new distributor and it
has also been provided to the Operations Manager and Regional ManagerThe distributor has confirmed this address is on their route list and they have assured us that they will arrange delivery going forward. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

This complaint was given to the distributor and the regional managerMs***'s account includes the Sunday ONTV book and it should be delivered everydayThe last complaint on the account was for the Sunday 7/ONTV bookThere were requests sent to the distributor for a replacementWe do
apologize the ONTV book was not delivered after the requestsThe account was credited for the missing 7/26/ONTV bookMs*** was contacted to follow up on the TV books from 8/& 8/Customer confirmed the service is back on track and the ONTV books were delivered.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

This account was moved from an address at *** *** *** *** on 1/26/ The account was paid until 2/17/The name we show on the account is *** ***Unfortunately, we do not show any other name on the accountThe representative that processed the transaction may have changed
the name to *** in errorSince there was an error on the account and the previous requests were not acknowledged, this account has been cleared of any balance as of 9/12/We do apologize for the error and the inconvenience.Please feel free to contact us at 1-800-284-if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I stayed up until 2:AM and met the delivery driver on Sunday morning, January 24thShe said she had not been notified that she was to stop delivering to my address and said I needed to call the office. I pleaded with her that I had tried calling and emailing no less than times and I needed her to stop delivering despite the fact that she had not been notified by the "office". She was very reluctant but agreed and I have not received a paper since. This issue is resolved but I have absolutely no confidence that it was because of anything that the Sacramento Bee staff did to assist me.If the paper begins to arrive on my driveway again in the future I will submit a new complaint and get my attorney involved

Regional manager *** *** followed up with the distributor to correct the delivery and the placement of the paperDelivery will be verified by management for the next few days to ensure the delivery is correctedIf you have any further questions please contact us at ***

Customer's account was cleared to a zero balance on 9/4/The account expired on 5/13/15, however The Bee does not stop subscriptions on the expiration dateWe allow a grace period to send in the renewal paymentThe Bee sends out the first renewal bill a month prior to the expiraton date and
then after the expiration dateIn this case, the renewals were sent on 4/23/15, 6/11/and 7/20/Unfortunately, it appears the request of the customer was not honoredTherefore, this balance has been clearedWe do apologize for the trouble this has caused teh Sease resident. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Attempted to contact customer to verify billing information and deliveryCustomer's delivery issues will be escalated to the distribution management and our regional manager of home delivery to assist with correcting weekend delivery serviceIf you have any further questions or requests please
feel free to contact us at ***.

Customer spoke with a representative on 12/1/The representative processed the complaint and applied the day creditAs requested, the representative sent a separate request to the distributor and Regional Manager who handle home deliveryThe request was to contact the customer and straightened out the delivery issuesSince the customer has not received a response, we have included the Director of Home Delivery on this complaint and requested a resolution. We do not show any complaints after 12/1/However, as a follow up, we have requested a paper be delivered today, 12/6/Please feel free to contact us at *** if you have any further problems or concerns.Thank you

Customer account has been cleared of any outstanding balance and has been removed from any collection list*** *** is a non credit reporting agency and this will not impact your credit score or credit reportAlso we have placed your contact information on our Do Not Call list to no longer
receive any more callsIf you have any further questions or concerns please contact us at ***.

Thank you for contacting The Sacramento Bee,
We apologize for the inconvenience however our records show that your account #*** is at a zero balance and we have notified *** *** to remove you account from any collection listingPlease note *** *** is not a credit reporting
agency so there will be no impact on your credit reportIf you have any further questions please contact us at***

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience however as per our records you have been credited accordingly to the days you were missedI did submit a credit for the 03/paper you mentioned in your email so your expiration date was 04/will now be 04/As per the delivery the carrier was notified however I will forward your account information to the distribution manager and to our Operations manager to follow up with your delivery issues and have them resolvedIf you have any further questions or concerns please contact us at ***.

Customer address has been removed from the YES/MVP delivery database and will no longer receive the driveway deliveryDistribution has flagged the address and will work with the carrier to no longer deliverIf you have any further questions or requests please feel free to contact us at
***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I will be awaiting notification of the actual refund.

Customer account has been reviewed and confirmed that a refund check of $was sent out 11/to the delivery addressIf you have any further questions or requests please feel free to contact us at ***

Customer account has been reviewed and there are only four complaints listed for missing paper from the dates of 05/19, 05/28, 06/and 06/for missed deliveriesThe missing papers were provided credit which was applied to extend their subscriptionCustomer account information will be given to
distribution and distribution management to review and correct any delivery issues in the surrounding area since as of 06/07/as per customer request for subscription to be converted to digital only.

Customer was contacted this morning and confirmed that they have been receiving their daily delivery and confirmed that their account has been extended for the missed deliveriesIf you have any further questions or requests please feel free to contact us at ***

Customer's address has been confirmed that they are not to receive any delivery to his addressCustomer request has been sent to the distribution management team and the Director of Distribution *** *** to stop all deliveries at this addressIf you have any further questions or
concerns please contact us at ***.

Consumer stated
" Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me but still had a bad experience with the Bee and will not use the service again." *** ***

There have been several complaints on the account throughout the month of OctoberThe last complaint registered was on 10/22/This information has been forwarded to the appropriate distributor and regional managerThe documentation also shows a credit of days due to the poor service in
OctoberThe account is currently paid until 11/17/15.Please feel free to contact us at *** if you have any further questions or concerns.Thank you