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Customer was contacted this morning and confirmed that they have been receiving their daily delivery and confirmed that their account has been extended for the missed deliveriesIf you have any further questions or requests please feel free to contact us at ***

There have been several complaints on the account throughout the month of OctoberThe last complaint registered was on 10/22/This information has been forwarded to the appropriate distributor and regional managerThe documentation also shows a credit of days due to the poor service in
OctoberThe account is currently paid until 11/17/15.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer has been contacted and at the time of the call customer provided feedback about deliveryFeedback will be reported to the distribution management teamIf you have any further questions or requests please feel free to contact us at ***

The account was stopped on 6/16/The amount owing was from the expiration date of 6/10/15-6/16/Sicne the account was stoppedour online system no longer recognizes the account and therefore, no longer shows any customer informationAs for the request to process a payment for the $7.14, our
records show this payment was processed on 6/30/to clear the accountTypically, when a customer's account is stopped, we no longer keep the credit card information in our system (for security purposes)However, since the account was under our autopay plan, the representative should have been able to process the final paymentWe do apologize for the inconvenience and the frustration to close the accountAs of 6/30/15, the account has been cleared. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Consumer stated
" Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me but still had a bad experience with the Bee and will not use the service again." *** ***

I am rejecting this response because: Nothing has changed
the paper is still delivered LATE, after 8:I expect the paper to be delivered before 7:Representatives of the Sacramento Bee advised me that on weekdays the paper should be delivered prior to 6:and on weekends it should be delivered prior to 7:Apparently this policy is not honored by the distributor, particularly not by the carrierWhat additional action can I take to get this problem resolved

We apologize for the
delivery issues you have been experieincingThis information has been communicated to the distributor and regional managerYour address is listed on the carrier's route list everydayThere should be no reason for the missed papersAs of today, 6/30/17, we have processed a day credit, which extends your subscription from 8/23/to 8/30/We will have this account added to a VIP verification list starting tomorrow 7/1/as well.Please feel free to contact us at *** if you have any questions or concerns. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for the hard work to set a standard for future consumers concerning contract law in California

I am rejecting this response because: I also did not get a paper on the 26th I have canceled my account as this has been going on since January 01/11/with the paper being thrown on the wrong side of the trailer; then on 01/- no paper, called - did get it; 01/- no paper, called - did get it; Then did get it - on the wrong side of the trailer until 01/when it was on the correct side of the trailer as it was through the 23rd.Then came the 24th No paper - called - was told one would be delivered It never cameMonday the 25th got a paper - called about the 24th still not get - was told one would be sent out - never came.Then came today, the 26th, no paper So I called, told person about this and cancelled as of this date.I simply do not want to pay a company for poor service even if I like the product (which in this case was missing several times.)

Customer's delivery information has been escalated to the distribution management and the regional manager *** *** to work with the carrier to deliver the daily paper to their bee tube. If you have any further questions or requests please feel free to contact us at ***.

Customer account has been adjusted to a zero balance to honor customer request to stop service on expiration dateAs per ARM Solutions they are a non credit reporting agency and this will not impact your credit score or credit reportThey will be notified to remove your account from any collection
call or mail listIf you have any further questions or requests please feel free to contact us at ***.

Customer has confirmed with distribution management that he is receiving his daily paper in the Bee tubeDistribution will continue to monitor the delivery to ensure that it has been corrected. If you have any further questions or requests please feel free to contact us at ***.

Customer's address has been confirmed that they are not to receive any delivery to his addressCustomer request has been sent to the distribution management team and the Director of Distribution *** *** to stop all deliveries at this addressIf you have any further questions or
concerns please contact us at ***.

Customer was stopped on 6/27/with an amount due of $On 10/20/15, the grace of $was removed by a VIP supervisorThe payment sent in was not posted until 10/26/Since the grace amount was removed from the account, the payment of $restarted the account on weekends onlyThe
current expiration date is 2/5/On 11/12/15, Ms*** phone number was placed on the do not call list per her requestAlso, on 11/12/15, the customer service representative notated Ms*** had missed papersThese missing papers have been credited to the current account. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer account was submitted to the to distribution management team and to the Regional Manager of home delivery for The Sacramento Bee *** ***They will assist with the carrier to ensure that your delivery time will be Monday-Saturday between 05:am-06:00am and Sunday's between 06:
am-06:amAlso they will follow up with their request for porch deliveryIf they have any further questions or requests please contact us at 8***

The renewal notices are a notification of when the account will or has expired with date in upper right hand corner and will state the second or third noticeThese notices will not have any payment history or owing balances since they are not customized to customer's account detailI have included a copy of the most recent renewal letter sent to the customer for renewal and if customer does not wish to renew at the time it is stated that we do need to be notified for cancellation of service. If you have any further questions or concerns please contact us at 800-284-3233.

Customer has been contacted and confirmed that they have not received a print copy in days. If you have any further questions or concerns please feel free to contact us at ***

Customer account has been extended for the missing Sunday papers and a credit was applied to the account for $to honor was customer paid in storeCustomer's delivery issue will be escalated to the distribution manager to work with carrier to correct delivery moving forwardIf you have any
further request or questions please feel free to contact us at ***.

Customer has been contacted by a supervisor and a delivery escalation has been communicated to the distribution management team to work the carrier to correct daily deliveryIf you have any further questions or request please feel free to contact us at ***.

I am rejecting this response because:*** *** called me12-and left a message to call back which I did a few hours later I left a message on her voice mailnothing has been resolved yet