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Customer was stopped on 6/27/with an amount due of $On 10/20/15, the grace of $was removed by a VIP supervisorThe payment sent in was not posted until 10/26/Since the grace amount was removed from the account, the payment of $restarted the account on weekends onlyThe
current expiration date is 2/5/On 11/12/15, Ms*** phone number was placed on the do not call list per her requestAlso, on 11/12/15, the customer service representative notated Ms*** had missed papersThese missing papers have been credited to the current account. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I will be awaiting notification of the actual refund

The last complaint registered on this account was 9/8/The Regional Manager called Mr*** on 9/28/and spoke with the distributor about the deliveryOn 10/22/16, our VIP rep called the Mr*** and left a message regarding the delivery as wellShe also sent a message to the distributor
Since 10/22/16, we have not received any calls or emails regarding the delivery problemsWe can only assume the service was corrected.The regional manager will be sending out an apology letter today 11/16/16.Thank you

The renewal notices are a notification of when the account will or has expired with date in upper right hand corner and will state the second or third noticeThese notices will not have any payment history or owing balances since they are not customized to customer's account detailI have included a copy of the most recent renewal letter sent to the customer for renewal and if customer does not wish to renew at the time it is stated that we do need to be notified for cancellation of service. If you have any further questions or concerns please contact us at 800-284-3233.

Customer account has been extended for the missing Sunday papers and a credit was applied to the account for $to honor was customer paid in storeCustomer's delivery issue will be escalated to the distribution manager to work with carrier to correct delivery moving forwardIf you have any
further request or questions please feel free to contact us at ***.

Customer has been contacted by a supervisor and a delivery escalation has been communicated to the distribution management team to work the carrier to correct daily deliveryIf you have any further questions or request please feel free to contact us at ***.

Thank you for your patience, We have adjusted your account to reflect a zero balance and we will send your account information to *** notifying them of this change as wellIf you have any questions please contact us at ***

Customer account has been verified the account has been stopped and a partial refund was already credited back to the credit card ending in *** *** $However will process a $refund to honor the full refund as per customer requestIf you have any further questions or
request please contact us at ***.

Paper is not being delivered where it was promised -- which is on the front porch under the door, since I am unable to walk out anywhere to retrieve itSo that was a condition of accepting a Bee subscription back in May It is way out on sidewalk near street gutter or way out on front lawn or NOT DELIVERED AT ALLI am unable to retrieve it and have to leave it there all dayIt was promised over and over when I call to complain that it will be put on the porch under the door and it only lasts that way for a few days and then after that it is weeks and weeks of out on the lawn or street or no delivery at allI am being told to look at the e-news of Sacramento Bee and I don't want to do that---I can see the news for free on computer at the radio/tv news sitesI want a paper newspaper to readI have spent about hours total on the phone with complaints since last May when I subscribedEvery time I call I am promised it will be on porch the next day and it is not happeningI am not sure how to proceed to get my paper on the porchIt is not delivered at all sometimesI am not sure what more to do to get correct deliveryDo I need to pay more money to the Sacramento Bee to get porch delivery? I enjoy reading it so muchPlease adviseI will await a replyThank you.Please put the paper on the porch, under the door if possible, and then it will save us both stress and time on the telephoneThank you

Mr***'s account has been cleared as of 11/5/There is a note on the account that Mr*** contacted our Customer Service Department by email on 11//9/to follow up on the statusA note was placed on the account stating, 'informed customer that the account shows a zero balance and
will not reflect on his credit rating.'
Please feel free to contact us at*** if you have any further questions or concerns.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for taking up the complaint which I couldn't resolve in the phone calls with Sac BeeAlso, thanks to Sac Bee for quick resolution

Customer account has been reviewed by the Director of Distribution *** *** will work with the distributor on correcting the deliveryThe account was given an extension a two month on 05/15/for the non delivery for the months of April and MayMrMcDowell has extended the account an
month for the first two weeks in JuneThe status for expiration was 09/06/and it is now 10/06/2018. If you have any further questions or requests please feel free to contact us at ***.

Customer account was refund $back to the credit card ending in *** Visa on 09/23/as a positive balanceRefunds are processed back to the original from of paymentIf you have any further questions please contact us at ***

The customer's account has been reviewed and as per customer request will waive off outstanding balanceIf you received a letter from *** *** please disregard*** *** is a non credit reporting agency and this will not impact your credit report or credit score. If you have any
further questions or requests please feel free to contact us at ***.

Customer is scheduled to receive the Sacramento Bee paper everyday and the ONTV book on SundaysOur records indicate this is the first ONTV book complaint since receiving the serviceWe certainly apologize for the missing 10/15/ONTV bookAnd, we are very sorry to hear the ONTV book was not
delivered after Ms*** called several timesThis has been reported to our local distributor and Regional ManagerWe have also processed the necessary credit for the missing sectionWe do ask if other customers were missed at this address, please contact us and we will follow up in the same manner.Please feel free to contact us a* *** if you have any further questions or concerns.Thank you

Our records show the account was stopped 6/3/and restarted 6/6/The account expired 6/30/There was a renewal notice sent out on 6/12/and 7/31/The account was stopped as of today 8/8/Unfortunately, we do not show the request to stop the paper on 7/3/Since the account should
have been stopped, the Bee has processed a one time adjustment to clear the accountWe do apologize for any confusion or inconveniece Please feel free to contact us at *** if you have any further questions or concerns.Thank youSacramento Bee VIP Department

I am rejecting this response because: they never called me until after the Revdex.com complaintI don't believe anything is going to change McClatchey will continue to take subscriber and advertiser money with little regard to their part of the contract.m

Customer account was stopped on 06/04/and was refunded $back to the original from of payment on the credit card ending in *** *** on 06/12/Please verify on your billing statement around that date and it will be a positive balanceIf you have any further questions or requests
please feel free to contact us at ***.

Consumer states: If I can communication with somebody down there that would be great and I wouldn't have to call the Revdex.com.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for being able to handle this in a very timely manner