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I am rejecting this response because:I do not feel that the billing practices of The Sacramento Bee are consistent or good business practices and my subscription is too high to justifyI will be calling to cancel the subscriptionI would like to note that my family and I are going to miss getting the paper deliveredI have read the newspaper everyday since I was a childMy children have grown up reading the paper together as wellGetting the news online lacks the insight from many of the journalists

Customer account will be reviewed with the distribution management team and the Regional manager of The Bee *** ***Customer expiration date has been adjusted to honor the six missing Sunday's from 03/25/to 06/10/If you have any further questions or requests please feel free to
contact us at ***.

The last complaint registered on this account was 9/8/The Regional Manager called Mr*** on 9/28/and spoke with the distributor about the deliveryOn 10/22/16, our VIP rep called the Mr*** and left a message regarding the delivery as wellShe also sent a message to the distributor
Since 10/22/16, we have not received any calls or emails regarding the delivery problemsWe can only assume the service was corrected.The regional manager will be sending out an apology letter today 11/16/16.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I will be awaiting notification of the actual refund

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience however as per our records you have been credited accordingly to the days you were missedI did submit a credit for the 03/paper you mentioned in your email so your expiration date was 04/will now be 04/As per the delivery the carrier was notified however I will forward your account information to the distribution manager and to our Operations manager to follow up with your delivery issues and have them resolvedIf you have any further questions or concerns please contact us at ***

Thank you for your patience, We have adjusted your account to reflect a zero balance and we will send your account information to *** notifying them of this change as wellIf you have any questions please contact us at ***

I am rejecting this response because: I do have an answering machine that is on all the time in addition to caller ID so that I can see who is calling They say they will credit me for weeks Are they sending a check? I will not accept the terms of a credit from them by saying they will extend my subscription I get the paper days a year so I will never get the credit I deserve unless I deduct it from my payment or they give me a refund check I finally received my paper yesterday and today but is still being delivered near the sidewalk at then of my driveway instead on my front porch near the front door

The customer's account has been reviewed and as per customer request will waive off outstanding balanceIf you received a letter from *** *** please disregard*** *** is a non credit reporting agency and this will not impact your credit report or credit score. If you have any
further questions or requests please feel free to contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for taking up the complaint which I couldn't resolve in the phone calls with Sac BeeAlso, thanks to Sac Bee for quick resolution

Mr***'s account has been cleared as of 11/5/There is a note on the account that Mr*** contacted our Customer Service Department by email on 11//9/to follow up on the statusA note was placed on the account stating, 'informed customer that the account shows a zero balance and
will not reflect on his credit rating.'
Please feel free to contact us at*** if you have any further questions or concerns.
Thank you

Customer account was refund $back to the credit card ending in *** Visa on 09/23/as a positive balanceRefunds are processed back to the original from of paymentIf you have any further questions please contact us at ***

Customer account was stopped on 06/04/and was refunded $back to the original from of payment on the credit card ending in *** *** on 06/12/Please verify on your billing statement around that date and it will be a positive balanceIf you have any further questions or requests
please feel free to contact us at ***.

Customer account is on a zero balance and account has been removed from all collection listsARM Solution is a non credit reporting agency and this will not impact credit score or credit reportIf you questions or concerns please contact us at 800-284-3233.

Customer account will be reviewed by distribution and management team to work the carrier for this Sunday delivery to be completed moving forwardCustomer account is up to date and in good standingIf you have any further questions or request please contact us at ***

Contacted customer about their refund which is currently pending and will be processed for this week's refund processThey should see their refund back onto the credit card AmEx ending *** as a positive balanceIf you have any further requests or questions please contact us at 800-284-

Customer's account has been verified and the account will be cleared to a zero balanceCustomer will be removed from all collections debt and removed from *** *** list*** *** is a non-credit reporting agency and this will not impact their credit score or credit reportIf you have any
further questions or requests please feel free to contact us at ***.

Our records show the account was stopped 6/3/and restarted 6/6/The account expired 6/30/There was a renewal notice sent out on 6/12/and 7/31/The account was stopped as of today 8/8/Unfortunately, we do not show the request to stop the paper on 7/3/Since the account should
have been stopped, the Bee has processed a one time adjustment to clear the accountWe do apologize for any confusion or inconveniece Please feel free to contact us at *** if you have any further questions or concerns.Thank youSacramento Bee VIP Department

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for being able to handle this in a very timely manner

I don't feel the Sac
Bee's response is satisfactory My expectation is to get a full refund of $ They are offering the day grace period as a courtesy and should have no expectation of payment The employee #*** led me to believe that was the only way to stop the phone calls and the threat of sending to collection

Attempted to contact customer direct about missed deliveries and our adjustments/credits that are applied to the subscriptionCustomer's account has been noted and if you have any further questions or concerns please contact us at 800-284-