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Contacted customer about the inconsistent delivery and placement of the paperDuring the call customer was provided current expiration dateDistributor and regional manager of home delivery will assist in correcting the delivery moving forwardIf you have any further questions or request please contact us at ***

I am rejecting this response because: they never called me until after the Revdex.com complaintI don't believe anything is going to change McClatchey will continue to take subscriber and advertiser money with little regard to their part of the contract.m

Consumer states: If I can communication with somebody down there that would be great and I wouldn't have to call the Revdex.com.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Paper is not being delivered where it was promised -- which is on the front porch under the door, since I am unable to walk out anywhere to retrieve itSo that was a condition of accepting a Bee subscription back in May It is way out on sidewalk near street gutter or way out on front lawn or NOT DELIVERED AT ALLI am unable to retrieve it and have to leave it there all dayIt was promised over and over when I call to complain that it will be put on the porch under the door and it only lasts that way for a few days and then after that it is weeks and weeks of out on the lawn or street or no delivery at allI am being told to look at the e-news of Sacramento Bee and I don't want to do that---I can see the news for free on computer at the radio/tv news sitesI want a paper newspaper to readI have spent about hours total on the phone with complaints since last May when I subscribedEvery time I call I am promised it will be on porch the next day and it is not happeningI am not sure how to proceed to get my paper on the porchIt is not delivered at all sometimesI am not sure what more to do to get correct deliveryDo I need to pay more money to the Sacramento Bee to get porch delivery? I enjoy reading it so muchPlease adviseI will await a replyThank you.Please put the paper on the porch, under the door if possible, and then it will save us both stress and time on the telephoneThank you

Customer is scheduled to receive the Sacramento Bee paper everyday and the ONTV book on SundaysOur records indicate this is the first ONTV book complaint since receiving the serviceWe certainly apologize for the missing 10/15/ONTV bookAnd, we are very sorry to hear the ONTV book was not
delivered after Ms*** called several timesThis has been reported to our local distributor and Regional ManagerWe have also processed the necessary credit for the missing sectionWe do ask if other customers were missed at this address, please contact us and we will follow up in the same manner.Please feel free to contact us a* *** if you have any further questions or concerns.Thank you

Customer account has been verified the account has been stopped and a partial refund was already credited back to the credit card ending in *** *** $However will process a $refund to honor the full refund as per customer requestIf you have any further questions or
request please contact us at ***.

Customer account information including request for porch delivery has been communicated with the distribution manager and Regional Manager of Home Delivery *** *** If you have any further questions or requests please feel contact us at ***.

Customer account has been reviewed by the Director of Distribution *** *** will work with the distributor on correcting the deliveryThe account was given an extension a two month on 05/15/for the non delivery for the months of April and MayMrMcDowell has extended the account an
month for the first two weeks in JuneThe status for expiration was 09/06/and it is now 10/06/2018. If you have any further questions or requests please feel free to contact us at ***.

Customer's account was cleared to a zero balance on 9/4/The account expired on 5/13/15, however The Bee does not stop subscriptions on the expiration dateWe allow a grace period to send in the renewal paymentThe Bee sends out the first renewal bill a month prior to the expiraton date and
then after the expiration dateIn this case, the renewals were sent on 4/23/15, 6/11/and 7/20/Unfortunately, it appears the request of the customer was not honoredTherefore, this balance has been clearedWe do apologize for the trouble this has caused teh Sease resident. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

We are sorry to hear *** *** is cancelling her subscriptionThe Bee has redesigned the paper as of May With the redesign, we have been collecting customer feedback and we have made a few changes along the way*** ***'s feedback will be documented and given to upper management along with
customer feedback we receive dailyThe recent change with the puzzles has allowed The Bee to add a few new puzzles and offer our page Fun & Games book to our readersAt this time, we are offering the Fun & Games book for weeks at no costAt the end of the weeks, if *** *** wants to keep the book, it will be $0.50/weekWe hope *** *** reconsiders her subscription. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

The customer account was refunded back to the original form of payment
credit card ending in *** exp *** and the funds were released from the Bee as of 02/23/The refund will be back on the card as a positive balanceIf you have any further questions or requests please feel free to contact us at ***

Thank you for your email to The Sacramento Bee, Mrs*** information was sent to the Operations Manager to follow with the copies of 03/and 03/papers and to follow up with the distributor to correct the delivery at their addressAlso we have provided a days credit and
additional days for the missed papers on the account due to the inconvenience we may have caused with that it will extend their subscription date from 03/26/to 04/09/If you have any further questions please contact us at ***

Customer account has been adjusted for a zero balance as of 08/04/The account has been removed from all debt collections list and removed from *** *** is a non credit reporting agency and this will not impact your credit score or credit reportIf you have further questions or
requests please feel free to contact us at ***

Customer started delivery on 11/7/and made a payment for weeksOur standard business practice is to send a renewal bill 4-weeks prior to the expiration dateIn this case, the expiration date was 1/3/We sent our renewals (12/22/14, 2/16/and 3/9/15)The the account was stopped for
non-payment on 4/3/All renewal notices state, 'the paper will continue unless The Bee is notified otherwise.' This account does not show any complaints or messages regarding missing papers or poor serviceThe distributor continues to deliver during the grace periodThe distributor does not get any customer billing information and is unaware of the expiration dateAs acourtesy, the $will be cleared and all collection efforts will be stoppedHowever, in the future, please note that the paper does not stop automatically.Please feel free to contact us at 1-800-284-if you have any further questions or concerns.Thank you

I am rejecting this response because after receiving a call from the bee I was assured issue would be resolved Today April 22nd, once again didnt receive the paperIssue not resolved

I am rejecting this response because:*** *** called me12-and left a message to call back which I did a few hours later I left a message on her voice mailnothing has been resolved yet

The delivery contractor was requested on Friday evening, February 5, to provide photo verification of the Sunday, February delivery. Delivery was reported as completed in the very early morning hours of February 7. Since the February edition is the only delivery to this address since the photo was requested, the photo could only align with the February edition It is likely someone is taking the paper or some other unknown reason after delivery is completed. Delivery will continue to be verified for the next several weeks of this free delivery productIf you have any further questions or concerns please contact our VIP team ***

As per conversation with *** ***Customer was provided full break down of account such as auto payCustomer has their account set up
for every weeks and all auto pay transactions are only processed on Monday'sAs explained to customer who had expired on a Wednesday they will not be charged until that following MondayVerified transaction date of payment and date coverage of their subscription. *Explained to customer how each individual account is personalizedCustomer's have different options such as delivery days, length of payment and bill vs auto pay *Customer mentioned relatives pricing and as explained to customer each subscription can be purchased through a variety of different third party vendors, online or mail offers that provided different promotional pricing. *Customer mentioned that she was having a delivery issues with the carrierI explained that the carrier are not Bee employees but independently contractedI reviewed with the customer the last complaint processed on her account was 11/16/and within the last four months prior to November customer had made three delivery complaints a month. Before the call had ended customer and I had agreed on her contacting me after she had finished "doing her research" and that I would be replying to Revdex.com complaintAs of today 02:pm I still have not heard from customer.

Contacted customer about delivery and confirmed delivery will be corrected for next Sunday 01/15/If you have any further questions please contact us at ***.

This address has been removed from our distribution listWe do apologize for the inconvenience and for the ongoing problemsThis information has been given to the lcoal distributor and the regional manager to ensure these products are not deliveredThe information on the vacant homes will also
be addressedOur distributors receive a weekly listThe address is not on that list and should not be delivered to this addressThis will be resolves immediately.Please feel free to contact us at *** if you have any further questions or concerns.Thank you