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Contacted customer about delivery and confirmed delivery will be corrected for next Sunday 01/15/If you have any further questions please contact us at ***

Customer contact number has been confirmed that they have been added to our Do Not Call listCustomer will no longer any calls from The Sacramento Bee. If you have any further questions or requests please feel free to contact us at ***

Customer account is at a zero balance and *** *** has been notified to remove customer from any collection listings*** *** is not a credit reporting agency and this will not impact your credit score or appear on your credit reportIf you have any further questions please contact us at
***

Thank you for your response to The Sacramento Bee, We apologize for the inconvenience however refunds could take up to to business days since they are only processed on Friday's and refunded to the original form of paymentI will request to expedite your refund to your credit card and you should see it as a positive amount no later than Wednesday of next depending on your bankIf you have any further questions please contact us at ***.

I am rejecting this response because: On January 26th, the MVP advertising paper was delivered by throwing it onto my driveway again!! So the complaint has not been resolved.Why was it delivered again by throwing it on my driveway?? Please Stop!!

Customer has been contacted and they requested a letter clearing them of any debts and their new expiration date was included via emailCustomer also requested at the time of the call that their contact number to be listed on our Do Not Call listIf you have any further questions or requests please feel free to contact us at ***.

Contacted customer about the late delivery with her serviceCustomer's information was sent to the distributor and management team to assist with correcting daily deliveryIf you have any further questions or requests please contact us at 800-284-3233.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThe Bee has stopped the hard copy delivery of my paperI still love the BeeI wish they had a more reliable delivery systemI have the e-edition, and I probably will pick up a paper at the grocery store from time to time.

The customer account was refunded back to the original form of payment
credit card ending in *** exp *** and the funds were released from the Bee as of 02/23/The refund will be back on the card as a positive balanceIf you have any further questions or requests please feel free to contact us at ***

Customer account has been adjusted for a zero balance as of 08/04/The account has been removed from all debt collections list and removed from *** *** is a non credit reporting agency and this will not impact your credit score or credit reportIf you have further questions or
requests please feel free to contact us at ***

Customer paid $on 8/16/and $on 8/13/We do apologize for the delay in getting the refundAs of 1/29/18, the refund of $has been credited back to the customer's credit card.Please feel free to contact us at *** if you have any further questions or
concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I did receive the $ in my account today, so my complaint has been resolved. I would like to comment that I am not way pleased with the Sacramento Bee and have cancelled by subscription. Had it not been for your intervention I feel like this would have gone on for months. I have heard from many people that this is issue I had with them is a occurrence. I give them an F rating. Thank You

The customer account has been sent to Finance management for research and we will contact the customer direct with resolutionIf you have any further questions or request please feel free to contact us at ***

We have received confirmation from both home delivery and mail delivery that the customer address has been removed from receiving any MVP products at this addressIf you have any further questions or concerns please contact us at ***.

Customer stopped his account on 08/23/for poor service however he did receive credit for the days customer did not receive serviceCustomer also requested a refund of $since customer pre-paid in advanceIf customer has any further questions or would like to restart service we would be
more than happy to assist him at ***

Customer account is on a zero balance and account has been removed from all collection lists*** *** is a non credit reporting agency and this will not impact credit score or credit reportAlso customer information will be placed on our Do Not Call list and if you have any further questions
or concerns please contact ***.

Paper is not being delivered where it was promised -- which is on the front porch under the door, since I am unable to walk out anywhere to retrieve itSo that was a condition of accepting a Bee subscription back in May It is way out on sidewalk near street gutter or way out on front lawn or NOT DELIVERED AT ALLI am unable to retrieve it and have to leave it there all dayIt was promised over and over when I call to complain that it will be put on the porch under the door and it only lasts that way for a few days and then after that it is weeks and weeks of out on the lawn or street or no delivery at allI am being told to look at the e-news of Sacramento Bee and I don't want to do that---I can see the news for free on computer at the radio/tv news sitesI want a paper newspaper to readI have spent about hours total on the phone with complaints since last May when I subscribedEvery time I call I am promised it will be on porch the next day and it is not happeningI am not sure how to proceed to get my paper on the porchIt is not delivered at all sometimesI am not sure what more to do to get correct deliveryDo I need to pay more money to the Sacramento Bee to get porch delivery? I enjoy reading it so muchPlease adviseI will await a replyThank you.Please put the paper on the porch, under the door if possible, and then it will save us both stress and time on the telephoneThank you

Customer has been an active subscriber for several yearsThe grace period and cancallation policy has not changedSince The Bee gives a day grace period to renew the subscription, the account is not stopped automaticallyIn this case, the subscription was started as part of a *** offer on 5/19/The account was paid for weeksThe same offer was given to the customer on the first renewal notice 10/14/Ms*** made a payment on 11/21/for another weeksThis time, the renewal notice was sent on 4/28/Ms.*** paid again, this time for weeksA renewal notice was sent on 7/31/and another payment was made for another weeksA renewal notice was sent on 1/26/A 2nd renewal notice was sent on 3/16/and a 3rd renewal was sent on 4/20/before the account was stopped for non-payment on 5/16/This left an amount due of $All renewal notices state, 'the paper will continue automatically unless the Bee is notified otherwise.' The Bee provides our Customer Service number and the hours of operation to process a cancellation.There is not a check box to cancel the serviceLike most businesses, The Bee likes to hear back from our readers on the reason for cancelling an accountOur goal is to keep our customers and gather feedback when a request is made to cancel a serviceAs fo today, this account has been adjusted to a zero balance and all collection efforts have been stoppedThe *** *** we contract with is a vendor used to send out last notifications of a billThsi is not reported to a credit bureau and is not reflected on any credit report Pleae feel free to contact us at *** if you have any further questins or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience we may have caused however as per our records we have adjusted your account and left at a zero balancePlease note that *** *** is not a credit reporting agency so there will be no impact on
your credit reportIf you have any further questions please contact us at ***