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Contacted customer and customer was satisfied with end result.

Customer has been an active subscriber for several yearsThe grace period and cancallation policy has not changedSince The Bee gives a day grace period to renew the subscription, the account is not stopped automaticallyIn this case, the subscription was started as part of a *** offer on 5/19/The account was paid for weeksThe same offer was given to the customer on the first renewal notice 10/14/Ms*** made a payment on 11/21/for another weeksThis time, the renewal notice was sent on 4/28/Ms.*** paid again, this time for weeksA renewal notice was sent on 7/31/and another payment was made for another weeksA renewal notice was sent on 1/26/A 2nd renewal notice was sent on 3/16/and a 3rd renewal was sent on 4/20/before the account was stopped for non-payment on 5/16/This left an amount due of $All renewal notices state, 'the paper will continue automatically unless the Bee is notified otherwise.' The Bee provides our Customer Service number and the hours of operation to process a cancellation.There is not a check box to cancel the serviceLike most businesses, The Bee likes to hear back from our readers on the reason for cancelling an accountOur goal is to keep our customers and gather feedback when a request is made to cancel a serviceAs fo today, this account has been adjusted to a zero balance and all collection efforts have been stoppedThe *** *** we contract with is a vendor used to send out last notifications of a billThsi is not reported to a credit bureau and is not reflected on any credit report Pleae feel free to contact us at *** if you have any further questins or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I did receive the $ in my account today, so my complaint has been resolved. I would like to comment that I am not way pleased with the Sacramento Bee and have cancelled by subscription. Had it not been for your intervention I feel like this would have gone on for months. I have heard from many people that this is issue I had with them is a occurrence. I give them an F rating. Thank You

I am rejecting this response because:I got last week an invoice, the account was unpaid from 10/18/days later I got another invoice and the last oneThe paymento was due on 11/04/2015I e-mailed the Sacramento Bee referring the invoices, and asking for a clarification They never responded Now I read the account is due on 11/14/2015, first time a read this thru Revdex.com, not on the invoices I receivedMy question now, on 10/18/I paid for weeks When my next invoice is due 10/18/per invoice of last week, 11/4/per invoice of last Friday, 11/14/as they wrote to Revdex.com Where are the credits of the papers they did not delivered

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I object to the fact that they say it is a policy for drive Way deliverySince I have been receiving the paper since this is the first I heard of this policyThe Sacramento Bee has contacted me and said they would make an exception to their policyWe will see

Contacted customer about delivery service and customer service issuesCustomer's account information was sent to the local distributor and management team to assist and correct weekend delivery with ONTV bookA message was sent to the carrier about the weekend service as wellIf you have any
further questions or concerns please contact us at ***.

Mr***'s account has been cleared as of 11/5/There is a note on the account that Mr*** contacted our Customer Service Department by email on 11//9/to follow up on the statusA note was placed on the account stating, 'informed customer that the account shows a zero balance and
will not reflect on his credit rating.'
Please feel free to contact us at*** if you have any further questions or concerns.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I stayed up until 2:AM and met the delivery driver on Sunday morning, January 24thShe said she had not been notified that she was to stop delivering to my address and said I needed to call the office. I pleaded with her that I had tried calling and emailing no less than times and I needed her to stop delivering despite the fact that she had not been notified by the "office". She was very reluctant but agreed and I have not received a paper since. This issue is resolved but I have absolutely no confidence that it was because of anything that the Sacramento Bee staff did to assist me.If the paper begins to arrive on my driveway again in the future I will submit a new complaint and get my attorney involved

I am rejecting this response because:The attached document is the monthly invoice I receive from the Sacramento Bee. This invoice documents and verifies the validity of this complaint, namely,"The Sacramento Bee submits written billing notices to my family every few weeks and they do not note or itemizes the date and amount of each payment received by and deposited by the Sacramento BeeI have mailed letters of complaint to the Sacramento Bee requesting that they acknowledge each payment and the date and amount of each payment made by me toward the amount owedThe Sacramento Bee fails to list subscription amount owed and subscription payment madeThe Sacramento Bee has failed to respond to letters, emails, and phone calls."The Sacramento Bee invoice attached document verifies the validity of my continuing complaintThis monthly invoice fails to do the following: 1) Does not list the monthly payment. 2) Does not list the amount owed. 3) Does not list list each of the checks deposited as payments by the Sacramento Bee, the date of each deposit/payment, the balance owed after each deposit, and the balance remaining unpaid. '''

Attempted to contact customer and left message to contact one of our VIP supervisor to review the active subscription and if they want to process a cancellation we can submit the paper adjustment to honor promotional letterIf you have any further questions or concerns please contact us
***.

This address has been given the Operations Manager of Home DeliveryThere is no active account at this address and the resident should not be receiving any papers at any timeWe have contacted the resident to inform her of the resolutionAll deliveries will be stopped as of 1/8/16.Please feel
free to contact us at *** if you have any further questions or concerns.Thank you

Customer account has been verified that the purchase for weeks with *** is validWe will pull the payment from *** to honor what customer paidCustomer's account will be removed from any debt collections list and *** will be notified*** Solutions is a non credit reporting agency and
this will not impact your credit score or credit reportIf you have any further questions or requests please feel to contact us at ***

This customer account was cleared on 10/29/The customer was stopped 10/8/with an amount due of $The account expired on 7/10/The Bee sent out the first renewal notice on 6/22/Then, sent one on 8/10/& 9/14/Since The Bee does not stop subscriptions on the expiration
date, the account continued on the day grace periodAll renewal notices state, "The paper will continue automatically, unless The Bee is notified otherwise." If the paper was stopped in the expiration date, Mr.*** account would have stopped back on 7/18/The renewal payment during that time was not posted until 7/23/The reason for the grace period is to allow time for the payment to be processed without an interruption in serviceAs a long time subscriber, we appreciate the readership and we have cleared the account from all collection efforts. We do hope Me*** decides to renew in the near future.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you Revdex.com for help with the matter!

Attempted to contact customer to assist with confirmation of expiration dates and downgrading the serviceIf you have any further questions or concerns please contact us at ***.

Customer account was submitted to the to distribution management team and to the Regional Manager of home delivery for The Sacramento Bee *** ***They will assist with the carrier to ensure that your delivery time will be Monday-Saturday between 05:am-06:00am and Sunday's between 06:
am-06:amAlso they will follow up with their request for porch deliveryIf they have any further questions or requests please contact us at 8***.

Customer has been contactedMr*** confirmed the papers have been getting delivered from 12/27/17- todayHe claims he received a letter from the distributor on 12/20/and a new contact number to call if there are any further delivery problemsMr*** has been given a credit for the
missing papers from 11/1/17-12/27/This was agreed upon, which extends his current expire date to 2/26/18.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

This message and complaint have been directed to the Regional Manager and Operations Manager todayThe account is definitelty on everyday delivery and the distributor should be following up on all complaintsThere was a complaint registered today and a credit applied to the accountThere was a request to have today's paper delivered as wellA follow up call will be made first thing in the morning to ensure the distributor is resolving these service problems as stated in the reply.Please feel free to contact us directly if the problems continue. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.However, I wish to add that the Sacramento Bee is absolutely lying that they weren't notified of my cancellation There were in fact notified TWICE in writing as I mailed the invoice stubs back to them without payment.Thank you for your prompt resolution of this matter I look forward to evidence of continued public erosion of trust in the Sacramento Bee

Customer account has been verified for the weekend delivery and has filed complaints for the missed deliveriesThe credit has been applied to extend the subscription for the two missing weekend delivery serviceAlso a delivery escalation has been sent to distribution to work with the carrier and
correct the delivery for this weekend. If you have any further questions or requests please feel free to contact us at ***.