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Customer account has been verified for the weekend delivery and has filed complaints for the missed deliveriesThe credit has been applied to extend the subscription for the two missing weekend delivery serviceAlso a delivery escalation has been sent to distribution to work with the carrier and
correct the delivery for this weekend. If you have any further questions or requests please feel free to contact us at ***.

Customer has confirmed with distribution management that he is receiving his daily paper in the Bee tubeDistribution will continue to monitor the delivery to ensure that it has been corrected. If you have any further questions or requests please feel free to contact us at ***

We apologize for the inconvenience however we have confirmed that your email address has been removed from our daily email listIf you have any further questions or request please feel free to contact us at ***

Attempted to contact customer about delivery service however information has been sent to distribution manager and team to assist with correcting the daily deliveryIf you have any further questions or concerns please feel free to contact us at ***

Customer has been contactedMr*** confirmed the papers have been getting delivered from 12/27/17- todayHe claims he received a letter from the distributor on 12/20/and a new contact number to call if there are any further delivery problemsMr*** has been given a credit for the
missing papers from 11/1/17-12/27/This was agreed upon, which extends his current expire date to 2/26/18.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
THANK YOU,*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you very much for your timely assistance in this matter.***

This message and complaint have been directed to the Regional Manager and Operations Manager todayThe account is definitelty on everyday delivery and the distributor should be following up on all complaintsThere was a complaint registered today and a credit applied to the accountThere was a request to have today's paper delivered as wellA follow up call will be made first thing in the morning to ensure the distributor is resolving these service problems as stated in the reply.Please feel free to contact us directly if the problems continue. Thank you

Revdex.com:
While I am
glad it seems Sac Bee has taken action, I've been assured they would do this countless times beforeThey left a number for me to call that is the same number that has led me to *** for over a dozen completely worthless conversationsI hope this takes care of it but I am not confident this is the end of itI will open another complaint if I get this publication again.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
It doesn't make up for the other dates we did not get the paper and after calling they said we would get it but did notnot happy , but for now will accept and will decide on future.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I have received newspapers this morning (two from days past) and at least they are responding to my complaint. If they continue to deliver, I will withdraw my complaint

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.However, I wish to add that the Sacramento Bee is absolutely lying that they weren't notified of my cancellation There were in fact notified TWICE in writing as I mailed the invoice stubs back to them without payment.Thank you for your prompt resolution of this matter I look forward to evidence of continued public erosion of trust in the Sacramento Bee

I am rejecting this response because: Sacramento Bee subscription bills all customers WITHOUT
SPECIFYING THE AMOUNT OF MONEY EACH CUSTOMER OWES AND WITHOUT ACKNOWLEDGING THE DATE AND AMOUNT EACH CUSTOMER HAS PAID.All communication with me should be by email, ***, or by USPS, *** *** ***, *** ** ***.https://www.ftc.gov/node/116933https://www.fdic.gov/regulations/laws/rules/6...⇄

Revdex.com:
It's frustrating that it
takes a Revdex.com complaint to get this aggressive sales organization to put me on their do not callThat being said, I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Contacted customer about their refund which is currently pending and will be processed for this week's refund processThey should see their refund back onto the credit card AmEx ending *** as a positive balanceIf you have any further requests or questions please contact us at 800-284-

Customer account was verified with *** and the voucher will be uploaded by 08/07/If you have any further questions or concerns please contact us at ***

Customer in the past has submitted vacation holds for donation or to have them delivery however in this case will make a one time exemption to credit the customer the most recent vacation holdThe customer expiration date was 05/to 05/If you have any further questions please contact us at ***

We are sorry to hear *** *** is cancelling her subscriptionThe Bee has redesigned the paper as of May With the redesign, we have been collecting customer feedback and we have made a few changes along the way*** ***'s feedback will be documented and given to upper management along with
customer feedback we receive dailyThe recent change with the puzzles has allowed The Bee to add a few new puzzles and offer our page Fun & Games book to our readersAt this time, we are offering the Fun & Games book for weeks at no costAt the end of the weeks, if *** *** wants to keep the book, it will be $0.50/weekWe hope *** *** reconsiders her subscription. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer's account was credited $on 9/24/The rate of $was charged on 9/21/and was set to expire on 10/20/With the credit of $10.50, the account was extended to 11/4/The next payment cycle is set to charge on 11/9/for $for weeksSince the account is on an
AutoPay plan, if there is a change with the rate, The Bee sends out an email days in advance to notify our customers of any rate changeIn this case, the rate was going to increase, but the Customer Service representative honored the original rate.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

We have a future message going to the carrier to ensure the daily delivery Monday through Saturday at 05:am and Sunday at 06:am inside the security gateWe also submitted customer information to the local distributor and our Regional Manager *** *** for assistance to correct the
delivery If you have any further questions please contact us at ***