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Customer account has been verified and left at a zero balance*** *** is a third party vendor and a non credit reporting agencyThis will not impact your credit score or credit report and you will be removed from their recordsIf you have any further questions or requests please feel
free to contact us at ***

Customer account has been reviewed by management and has been left at a zero balance and the account will be removed from any collection listingsARM Solutions is a non credit reporting agency and this will no impact your credit score or credit reportIf you have any further
questions or concerns please contact us at 800-284-3233.

The SacBee resolved this issue when they said on 3/they were issuing a full refund of $ As of today, we have not been issued a refund, either electronically or a hard check How long does it usually take? I find it interesting that I have received phone calls and paper offers ro renew our subscription to the SacBee, but no refund.Thanks for your help, *** ***

I am rejecting this response because: Their lack of delivery forced us to stop the newspaper subscriptionIt doesn't do us any good we don't have a paper

The distributor was contacted 12/1/The distributor responded and spoke with the carrier to stop Yes deliveryAs of Sunday 12/3/17, this should not have been delivered. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I would like to restate or confirming thatNeither I received paper delivery after weeks nor I have received any bill or auto renewal noticeI just took the initial subscription as to support or encourage student scolorship purpose! But this good cause made me disturbed atleast sacramento bee waived the payment on my nameso, I would prefer to send a confirmation letter to my address ..Also thanks to Revdex.com for supporting the same?Regards*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, assuming the check arrives in a timely fashion and is for the correct amount of refund, net of partial payments previously issued.Sincere thanks***

Spoke with customer about our customer service hours Monday through Friday 08:am - 03:om PST and Sunday 08:am - 11:pm PSTCustomer account has been updated and customer will send payment to renewal subscriptionIf you have any further questions or request please contact us at
***

I am rejecting this response because: still NO IMPROVEMENT, the paper is delivered LATE EVERY DAY, i.eSun3/5@ 9.00; Mon3/@ 7:30; Tue, 3/@8:00; Wed3/@ 7;55; & Thr3/(today) @8;Suggesting calling the 800-284-phone number is a joke, I've called that number numerous times and got NO RESULTS, that why I contacted the Revdex.comI'd like Regional Manager *** *** to advise what's a reasonable time to expect the paper to be deliveredI was told several times by Bee representatives, when I called the # referred to in the Bee's response that the paper should be delivered prior to 6:on weekdays & 7:on weekends, this NEVER HAPPENED not even one timeBy the way about plus months ago the paper was always delivered by 6:Obviously they have a different carrier who apparently delivers the paper at their convenienceReceiving the paper this late every day, does me know good as I don't have time to read it until I get home in the evening after work.

I am rejecting this response because: Hello Revdex.com Thank You for your help with the sacramento bee sorry I have taken so long to get back to youI have now received a second check from sac bee it is for $and the 1st check I received from them was for $totaling $which was the original amount I paid them back in feb/march it was not needed that I received the full amount since I received papers at $a paper + $But if sac bee wishes to refund the full amount then I will go ahead and keep the $or if they wish I'll send it back to them. The currant status with the sacbee is they have me on a day free trial sunday + TV Guide only at $a week I think I mentioned that in the last letter to youWell they still havent got paper to me I call the automated service every week a take another credit on the free trialThey also sent me a renewal bill but I wont subscribe until they can prove that they can get the paper to me on a continuos basisI will probably stop calling the automated machine and give up on the idea of getting a paper at which point I hope they dont take that as I;M receiving the paper and try to charge me.It is too bad that this company is having so much trouble Thank You again for all your patience and help sorry I took so long in getting back if you have any ?'s or anything let me know*** ***

I am rejecting this response because:I do not feel that the billing practices of The Sacramento Bee are consistent or good business practices and my subscription is too high to justifyI will be calling to cancel the subscriptionI would like to note that my family and I are going to miss getting the paper deliveredI have read the newspaper everyday since I was a childMy children have grown up reading the paper together as wellGetting the news online lacks the insight from many of the journalists

Customer confirmed that the delivery was delivered this morning and distribution management team will continue monitor delivery to ensure that the delivery has been correctedIf you have any further questions or requests please feel free to contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to
my concern, and find that this resolution is satisfactory to me I don't understand why they didn't do this the first time I called them!!! They have been extremely remiss in my opinion I hope they abide by their promise to put my father's number on their do not call list If they don't, the Revdex.com and the Sac Bee will be hearing from me again

Customer account with supervisor and the account will be refundedIf you have any further requests or questions please contact us at ***.

Attempted to contact customer to confirm the account has been completely stopped and customer contact info will be added to our Do Not Call listCustomer account will be left at a zero balanceIf you have any further questions or requests please feel free to contact us at ***

Customer's address has been confirmed that they will no longer receive the MVP mailingIf you have any further requests or questions please feel free to contact us at ***.

Thank you for your email, Customer did start on a weekend only subscription on 05/29/however as per our records we have a note on the account that the customer spoke with call center representative on 11/11/about the holiday papers not being included with her subscription priceCustomer
account was shortened due to the holiday papers that she did receive which changed her expiration date to 04/24/If you have any further questions please contact us at ***

I am rejecting this response because: the Sacramento Bee Finance department
has not yet contacted me, and it was their decision in this matter that caused this complaint to be filed I will let you know if they have changed their mind to issue a full refund as they initially promised, but in the meantime I have filed a complaint with the State Attorney General’s Office, and also intend to file a complaint with the Sacramento County District Attorney’s Office as well as claim in Sacramento County Small Claims Court. Best regards*** ***

Customer's account was in a grace period when the payment was posted on 3/6/Ms*** previous account started on 7/4/and expired on 12/25/Since the account does not stop automatically, the paper continued after the expiration dateThe Bee allows a day grace period for subscribers
to renew their subscriptionThe Bee also send out renewal notices stating the paper does not stop unless The Bee is notified otherwiseThe renewal notices for Ms*** were sent on 1/4/14, 1/29/& 3/5/Then, one of our retention vendors called to collect paymentThis payment would have paid the account until 6/18/Our records show several transctions placing the account on vacation stops from 3/14/15-3/22/15, then again on 5/21/15-5/26/15, then again on 5/27/15-6/6/Once the account expired on 6/18/15, there continued to be activity on the accountAnother vacation request was placed from 7/29/15-8/5/and 9/14/15-9/23/before permanantly stopping on 9/23/15.There is no indication of any refund on this accountSince the account was expired on 6/18/and stopped on 9/23/15, the amount owing is $However, as Ms*** states, she was under the impression the account was going to be stoppedThe account will be cleared of the $to update the account status to a zero balancePlease note, if you decide to resubscrbe at any time, the subscription does not stop automatically. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Our subscription is not a signed contract and with all our sales and retention we make several attempts to communicate with the customer via phone, email and mailHowever in looking into the account we will refund outstanding balance payment of $If you have any further questions or concerns please contact us at ***.