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Second attempt to contact customer by VIP supervisor to assist with confirmation of expiration dates and downgrading the serviceIf you have any further questions or concerns please contact us at ***.

I am rejecting this response because:Atten: *** *** ***Thank you for your correspondence of March 4, 2016.The Bee response seems self serving and a little left of accurateI cancelled the subscriptions of some years and months, Sep + 1, + - The paper continued to be delivered, the saturdayand sunday edition that I recycled, and called the newspaper and after several attempts and leaving messages, noone of which wer returned, contact as madeI was told that the Bee automatic delivery systems keep the delivery active but it would stopI recovered three more "past due" marked bills, with the amount left blankIn February or late January I received a "past due" bell for $Calling the newspaper twice, leaving messages results in no return calls until the call from the "collector" a gruff, made rude man who threatened legal actionsThis was late FebruaryI told the fellow if he would tell me what the $billing representedI would consider it or I might just pay it to get them out of my lifeAt that point the fellow hung up the telephonePerhaps he had a bad day or I some how offended himI went ahead and sent the Bee a check for $on February 27th, not knowing what I have paid forWhile it is pointless now to consider my further activity, but you need to be aware of the accuracy of the Bee response.Thank you for you assistance,

Your address will be placed on a VIP list and our Director of Distribution who be verifying your delivery is being correctedIf you have any further request or questions please feel free to contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern,
and find that this resolution is satisfactory to meThank you for your assistance in resolving my problem with the flyers being sent to my home addressI thought I had answered back from your first letter you sent to meSorry for the delay.

I am rejecting this response because:NO SUPERVISOR ATTEMPTS HAVE EVER BEEN MADE TO CONTACT ME

When I phoned the paper, earlier this morning, those that answered the general line, seemed to be unable to understand what I was asking as well as unwilling to put me through to their supervisor. I am hoping that one of these two individuals will be able to help me out as well as have the
authority to make a decision. In the meantime, something of pressing importance (to me) is that the newspaper stop delivering to my home. It has been a couple of days since I spoke with *** *** that I spoke with two days ago. I had thought that he was an employee of the paper but found out, this morning, that he is just an independent contractor. At that time, I told him that I had never wanted to have any further delivering of the paper to my home. However, it is still be delivered and, quite frankly, I am concerned that The Sacramento Bee is going to expect me to continue paying for this delivery, which should have been ended when my subscription expired. It didn’t. Furthermore, I didn’t realize that the timeframe for this communication between the Revdex.com and The SacBee may take until after the holidays. I should not have to pay for something that I never asked for. I never wanted an extension of the delivery nor do I want it while this case is pending. Lastly, I am considering pursuing a complaint with the State Attorney’s office. This whole ordeal is starting to feel a lot like a “shake-down” by this newspaper. I’ve never had a problem with any of my magazine subscriptions with their common procedures in soliciting an extension of a subscription. The Sacramento Bee seems to have its own “customized” way of doing business, which is atypical of other subscription periodicals. And, there is a real reluctance to communicate in any other way other than a phone call, which cannot be easily documented by myself or others who are dealing with similar issues. Please keep me updated as to my complaint. And, thank you for your time this afternoon. Also, please let me know if my reply, here, is sufficient for recording any updates to my original complaint to the Revdex.com. -*** ***

Customer account has been verified and left at a zero balance*** *** is a third party vendor and a non credit reporting agencyThis will not impact your credit score or credit report and you will be removed from their recordsIf you have any further questions or requests please feel
free to contact us at ***.

We apologize for the inconvenience however we have confirmed that your email address has been removed from our daily email listIf you have any further questions or request please feel free to contact us at ***.

Mr***'s phone number has been added to our do not call list as of 12/1/This has also been given to all Sales vendors to remove from all current calling filesWe do apologize for the inconvenienceThe account has been stopped as of 11/7/Our standard business practice is to try to
contact customers after they have stopped to win them backIn this case, we understand Mr*** no longer wants to be contacted and we have taken the necessary steps to stops the calls
Please feel free to contact us at *** idf you have any further questions or concerns.
Thank you

Customer account has been verified that they are not active and phone number will be added to our Do Not Call listAlso the email address will be removed from receiving any incoming emailsIf you have any further questions or requests please feel free to contact us at ***.

Spoke with *** all dates match with auto payment and account contact number was updated at the time of the call

Contacted customer and confirmed that they did receive delivery service this past weekend 07/07-07/Customer account status is in good standing and that finances would not impact deliveryConfirmed with customer that delivery escalation with distribution was sent for follow up on June and June If you have any further questions or request please contact us at ***

Customer phone number *** has been added to the Do Not Call List and we have noted the accountIf you have any further questions or concerns please contact us at ***.

We do apologize for the delivery problems on this routeThis information has been given to the appropriate manager and regional manager for follow up Friday 1/8/The account is set up for papers and there should be papers every Friday, Saturday and SundayThe appropraite credits have been
appliedOur VIP will also do a follow up call on Friday 1/8/to ensure this is resolved. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer account has been reviewed and the outstanding balance has been waived and will be removed from any collection lists*** *** was be notified however *** *** is a non credit reporting agency and it will not impact their credit score or reportIf you have any further questions or
concerns please contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I also want to add that I Have complaint on several occasions to the Sacramento Bee about this matter of missing papersThe Sacramento Bee Office is not open on Sundays, as it was in recent years, so there is no one to complaint to about missing papers. This matter of the office being closed on Sunday is a disserve to the Sacramento Bee's subscription customers

As per customer request below is an attached copy of the payments with dates for the past monthsIf you have any further questions or concerns please contact us at 800-284-3233.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for being able to handle this in a very timely manner

A delivery escalation has been sent to distribution management and the Director of Distribution *** *** to work with the carrier to correct the deliveryThey will continue to monitor the delivery moving forwardAs per customer request we will extend the subscription an additional week with the new expiration date of 09/17/2018.If you have any further questions or requests please feel free to contact us at ***

Customer's account was already given the Sunday papers that were missed when customer spoke with customer serviceAlso we will refund the $for the purchased papers as a one time courtesy however we do recommend that the customer call in to report missing paper on Sunday's before
am and we can have a service runner deliver same dayAccount information will be sent to the distributor to correct Sunday delivery moving forward. If you have any further questions or concerns please contact us at ***