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Contacted customer and confirmed that they did receive delivery service this past weekend 07/07-07/Customer account status is in good standing and that finances would not impact deliveryConfirmed with customer that delivery escalation with distribution was sent for follow up on June and June If you have any further questions or request please contact us at ***

I am rejecting this response because:Atten: *** *** ***Thank you for your correspondence of March 4, 2016.The Bee response seems self serving and a little left of accurateI cancelled the subscriptions of some years and months, Sep + 1, + - The paper continued to be delivered, the saturdayand sunday edition that I recycled, and called the newspaper and after several attempts and leaving messages, noone of which wer returned, contact as madeI was told that the Bee automatic delivery systems keep the delivery active but it would stopI recovered three more "past due" marked bills, with the amount left blankIn February or late January I received a "past due" bell for $Calling the newspaper twice, leaving messages results in no return calls until the call from the "collector" a gruff, made rude man who threatened legal actionsThis was late FebruaryI told the fellow if he would tell me what the $billing representedI would consider it or I might just pay it to get them out of my lifeAt that point the fellow hung up the telephonePerhaps he had a bad day or I some how offended himI went ahead and sent the Bee a check for $on February 27th, not knowing what I have paid forWhile it is pointless now to consider my further activity, but you need to be aware of the accuracy of the Bee response.Thank you for you assistance,

Customer phone number *** has been added to the Do Not Call List and we have noted the accountIf you have any further questions or concerns please contact us at ***.

Customer account has been verified and left at a zero balance*** *** is a third party vendor and a non credit reporting agencyThis will not impact your credit score or credit report and you will be removed from their recordsIf you have any further questions or requests please feel
free to contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I also want to add that I Have complaint on several occasions to the Sacramento Bee about this matter of missing papersThe Sacramento Bee Office is not open on Sundays, as it was in recent years, so there is no one to complaint to about missing papers. This matter of the office being closed on Sunday is a disserve to the Sacramento Bee's subscription customers

Revdex.com:
I have reviewed the response made by the business in reference to my concern,
and find that this resolution is satisfactory to meThank you for your assistance in resolving my problem with the flyers being sent to my home addressI thought I had answered back from your first letter you sent to meSorry for the delay.

We do apologize for the delivery problems on this routeThis information has been given to the appropriate manager and regional manager for follow up Friday 1/8/The account is set up for papers and there should be papers every Friday, Saturday and SundayThe appropraite credits have been
appliedOur VIP will also do a follow up call on Friday 1/8/to ensure this is resolved. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

We apologize for the inconvenience however we have confirmed that your email address has been removed from our daily email listIf you have any further questions or request please feel free to contact us at ***.

Spoke with *** all dates match with auto payment and account contact number was updated at the time of the call

Customer's account was in a grace period when the payment was posted on 3/6/Ms*** previous account started on 7/4/and expired on 12/25/Since the account does not stop automatically, the paper continued after the expiration dateThe Bee allows a day grace period for subscribers
to renew their subscriptionThe Bee also send out renewal notices stating the paper does not stop unless The Bee is notified otherwiseThe renewal notices for Ms*** were sent on 1/4/14, 1/29/& 3/5/Then, one of our retention vendors called to collect paymentThis payment would have paid the account until 6/18/Our records show several transctions placing the account on vacation stops from 3/14/15-3/22/15, then again on 5/21/15-5/26/15, then again on 5/27/15-6/6/Once the account expired on 6/18/15, there continued to be activity on the accountAnother vacation request was placed from 7/29/15-8/5/and 9/14/15-9/23/before permanantly stopping on 9/23/15.There is no indication of any refund on this accountSince the account was expired on 6/18/and stopped on 9/23/15, the amount owing is $However, as Ms*** states, she was under the impression the account was going to be stoppedThe account will be cleared of the $to update the account status to a zero balancePlease note, if you decide to resubscrbe at any time, the subscription does not stop automatically. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Our subscription is not a signed contract and with all our sales and retention we make several attempts to communicate with the customer via phone, email and mailHowever in looking into the account we will refund outstanding balance payment of $If you have any further questions or concerns please contact us at ***.

I am rejecting this response because:NO SUPERVISOR ATTEMPTS HAVE EVER BEEN MADE TO CONTACT ME

Second attempt to contact customer by VIP supervisor to assist with confirmation of expiration dates and downgrading the serviceIf you have any further questions or concerns please contact us at ***.

Your address will be placed on a VIP list and our Director of Distribution who be verifying your delivery is being correctedIf you have any further request or questions please feel free to contact us at ***.

I am rejecting this response because: the Sacramento Bee Finance department
has not yet contacted me, and it was their decision in this matter that caused this complaint to be filed I will let you know if they have changed their mind to issue a full refund as they initially promised, but in the meantime I have filed a complaint with the State Attorney General’s Office, and also intend to file a complaint with the Sacramento County District Attorney’s Office as well as claim in Sacramento County Small Claims Court. Best regards*** ***

Mr***'s phone number has been added to our do not call list as of 12/1/This has also been given to all Sales vendors to remove from all current calling filesWe do apologize for the inconvenienceThe account has been stopped as of 11/7/Our standard business practice is to try to
contact customers after they have stopped to win them backIn this case, we understand Mr*** no longer wants to be contacted and we have taken the necessary steps to stops the calls
Please feel free to contact us at *** idf you have any further questions or concerns.
Thank you

As per customer request below is an attached copy of the payments with dates for the past monthsIf you have any further questions or concerns please contact us at 800-284-3233.

I am rejecting this response because:Atten: *** *** ***Thank you for your correspondence of March 4, 2016.The Bee response seems self serving and a little left of accurateI cancelled the subscriptions of some years and months, Sep + 1, + - The paper continued to be delivered, the saturdayand sunday edition that I recycled, and called the newspaper and after several attempts and leaving messages, noone of which wer returned, contact as madeI was told that the Bee automatic delivery systems keep the delivery active but it would stopI recovered three more "past due" marked bills, with the amount left blankIn February or late January I received a "past due" bell for $Calling the newspaper twice, leaving messages results in no return calls until the call from the "collector" a gruff, made rude man who threatened legal actionsThis was late FebruaryI told the fellow if he would tell me what the $billing representedI would consider it or I might just pay it to get them out of my lifeAt that point the fellow hung up the telephonePerhaps he had a bad day or I some how offended himI went ahead and sent the Bee a check for $on February 27th, not knowing what I have paid forWhile it is pointless now to consider my further activity, but you need to be aware of the accuracy of the Bee response.Thank you for you assistance,

Customer account has been reviewed and as per customer request we will honor adjusting the account to a zero balance*** *** will be notified to remove customer from any collection files*** *** is a non credit reporting agency and this will not impact your credit card score or credit
report. If you have any further questions or requests please feel free to contact us at ***.

Customer address has been confirmed that they are not longer to receive MVP mailer or any product from The Sacramento Bee unless requestedIf you have any further questions or concerns please contact us at ***.