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Customer's delivery issues have been escalated to distribution management team to assist with correcting the delivery with the carrierDue to the delivery issues we will extend the customer's subscription for an additional weeks since the customer has filed missed deliveries from 05/24/to
05/23/The customer expiration date was 05/23/and it has been adjusted to 06/08/2018.If you have any further questions or requests please feel free to contact us at ***

Customer account has been reviewed and as per customer request we will honor adjusting the account to a zero balance*** *** will be notified to remove customer from any collection files*** *** is a non credit reporting agency and this will not impact your credit card score or credit
report. If you have any further questions or requests please feel free to contact us at ***

Attempted to contact customer about the current status of the refund and provide customer additional information from finance

Customer account has been escalated to distribution management and the regional manager of distribution to alert the carrier to no longer deliver any products to this addressIf you have any further questions or requests please feel free to contact us at ***

I am rejecting this response because:Atten: *** *** ***Thank you for your correspondence of March 4, 2016.The Bee response seems self serving and a little left of accurateI cancelled the subscriptions of some years and months, Sep + 1, + - The paper continued to be delivered, the saturdayand sunday edition that I recycled, and called the newspaper and after several attempts and leaving messages, noone of which wer returned, contact as madeI was told that the Bee automatic delivery systems keep the delivery active but it would stopI recovered three more "past due" marked bills, with the amount left blankIn February or late January I received a "past due" bell for $Calling the newspaper twice, leaving messages results in no return calls until the call from the "collector" a gruff, made rude man who threatened legal actionsThis was late FebruaryI told the fellow if he would tell me what the $billing representedI would consider it or I might just pay it to get them out of my lifeAt that point the fellow hung up the telephonePerhaps he had a bad day or I some how offended himI went ahead and sent the Bee a check for $on February 27th, not knowing what I have paid forWhile it is pointless now to consider my further activity, but you need to be aware of the accuracy of the Bee response.Thank you for you assistance,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Further, after reviewing the previous year's bill, I see that they do give an "Expiration Date" and they do state that they will continue service until notified to stop service so I think I was in error in how I handled the account I did ultimately pay all charges that they say I owed including the last $(or $10.80) that they say I owed and that check was cashed and paid So, I should be completely settled with them I apologize because I should have read the fine print more clearly and this whole mcould have been prevented Thank you to the Revdex.com for checking things out

Customer has been contactedMr*** confirmed the papers have been getting delivered from 12/27/17- todayHe claims he received a letter from the distributor on 12/20/and a new contact number to call if there are any further delivery problemsMr*** has been given a credit for the missing papers from 11/1/17-12/27/This was agreed upon, which extends his current expire date to 2/26/18.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer address has been confirmed that they are not longer to receive MVP mailer or any product from The Sacramento Bee unless requestedIf you have any further questions or concerns please contact us at ***.

The account shows service problems in November and DecemberThe last call we received was on 12/10/reporting the 12/6/paper was never receivedThe Customer Service representative processed a credit on the account and sent an escalation to the distributor on 12/10/and 12/13/There were
also credits applied in November for missed papersIn addition, this address has been given to the Regional Manager for delivery follow upIn the meantime, The Bee has processed an additional day credit on the account for all the trouble and inconvenience with the deliveryThis problem should be resolved as of 12/20/15. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Customer account has been reviewed and as per customer request we will honor adjusting the account to a zero balance*** *** will be notified to remove customer from any collection files*** *** is a non credit reporting agency and this will not impact your credit card score or credit
report. If you have any further questions or requests please feel free to contact us at ***.

Customer was contacted this morning about the deliveryCustomer account will be reviewed by the distribution and management team to correct moving forwardIf have any further questions or requests please feel free to contact us at ***.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I finally received the papers for the dates of 1-2-and 1-3-today, 1-30-18. Its sad that I had to make numerous calls to the Bees customer service line and finally, as a last resort, file a complaint with the Revdex.com to get results. I've been a Bee subscriber for about thirty years at this address and have never seen customer service this bad

I am rejecting this response because: The Sac Bee must provide me with a letter acknowledging their mistake and confirming that no money is owed to them

I am
rejecting this response because:I just wanted to know if Mr*** is with the Sacramento Bee or if he is with R & A Distribution. I have already spoken many times with the Bee but my issue is with the contractor working for the Bee in our area, R & A Distribution. R & A Distribution won't even answer their telephone, which I have called multiple times but no one answers. R & A Distribution is the company at fault in this matter

Mr***'s complaint and information has been given to the appropriate distributor and regional managerThe regional manager reported back that there are some changes happening with the carrier in this areaThe distributor is working hard to get this area covered and have the paper delivered
everydayWe apologize for the recent problems with the deliveryPlease note, the delivery problems will be resolved.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

The customer phone number was removed for their old account and was added to our Do Not Call list so they will no longer receive any calls from The BeeIf you have any further questions or concerns please contact us at ***.

Customer account is on a zero balance and account has been removed from all collection listsARM Solution is a non credit reporting agency and this will not impact credit score or credit reportIf you have any further questions or concerns please contact us at 800-284-3233.

Consumer states
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Customer has been an active subscriber for several yearsThe same billing process of allowing a grace period for the renewal payment has not changedThe payments The Bee has been receiving have come after the account expiresThe payment of $on 7/28/paid the account from 6/9/15-7/14/
The Bee sent out a first renewal notice on 7/30/15, after the payment posted since the payment was received lateThe second renewal was sent on 8/13/& the third reenewal on 9/17/The payment was received on 10/6/but paid for past papers 7/14/15-8/18/All renewal notices state the paper will continue unless The Bee is notified otherwiseIn this case, the account was being paid after the expiration date each time, however we did not stop Mr***'s account since we allow a day grace period for the payments to be received and processedThe Bee also sent out other notices on 10/8/and 10/22/before the account was stopped on 11/16/and a final notice was mailed.We do apologize for the frustration and for the customer service experienceAs of today, we have cleared the balance on this account to a zero balanceIn the future, please note The Bee bills in advance and also allows a grace period for the renewal payments to process without an interruption in service.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

I am rejecting this response because: I do not use internet for the Bee and have no choice since it is a automatic add to paper subscriptionSo I am already paying for something I don't useNo only am I forced to pay for online option I don't use and now also the paper I don't get for the days I am on vacation