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Customer's delivery issues have been escalated to distribution management team to assist with correcting the delivery with the carrierDue to the delivery issues we will extend the customer's subscription for an additional weeks since the customer has filed missed deliveries from 05/24/to
05/23/The customer expiration date was 05/23/and it has been adjusted to 06/08/2018.If you have any further questions or requests please feel free to contact us at ***

Attempted to contact customer about the current status of the refund and provide customer additional information from finance

Customer account has been reviewed and as per customer request we will honor adjusting the account to a zero balance*** *** will be notified to remove customer from any collection files*** *** is a non credit reporting agency and this will not impact your credit card score or credit
report. If you have any further questions or requests please feel free to contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Further, after reviewing the previous year's bill, I see that they do give an "Expiration Date" and they do state that they will continue service until notified to stop service so I think I was in error in how I handled the account I did ultimately pay all charges that they say I owed including the last $(or $10.80) that they say I owed and that check was cashed and paid So, I should be completely settled with them I apologize because I should have read the fine print more clearly and this whole mcould have been prevented Thank you to the Revdex.com for checking things out

Customer has been contactedMr*** confirmed the papers have been getting delivered from 12/27/17- todayHe claims he received a letter from the distributor on 12/20/and a new contact number to call if there are any further delivery problemsMr*** has been given a credit for the missing papers from 11/1/17-12/27/This was agreed upon, which extends his current expire date to 2/26/18.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

The account shows service problems in November and DecemberThe last call we received was on 12/10/reporting the 12/6/paper was never receivedThe Customer Service representative processed a credit on the account and sent an escalation to the distributor on 12/10/and 12/13/There were
also credits applied in November for missed papersIn addition, this address has been given to the Regional Manager for delivery follow upIn the meantime, The Bee has processed an additional day credit on the account for all the trouble and inconvenience with the deliveryThis problem should be resolved as of 12/20/15. Please feel free to contact us at *** if you have any further questions or concerns.Thank you

A delivery escalation has been sent to distribution management and the Director of Distribution *** *** to work with the carrier to correct the deliveryThey will continue to monitor the delivery moving forwardAs per customer request we will extend the subscription an additional week with the new expiration date of 09/17/2018.If you have any further questions or requests please feel free to contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for being able to handle this in a very timely manner

Customer's account was already given the Sunday papers that were missed when customer spoke with customer serviceAlso we will refund the $for the purchased papers as a one time courtesy however we do recommend that the customer call in to report missing paper on Sunday's before
am and we can have a service runner deliver same dayAccount information will be sent to the distributor to correct Sunday delivery moving forward. If you have any further questions or concerns please contact us at ***

Customer account has been escalated to distribution management and the regional manager of distribution to alert the carrier to no longer deliver any products to this addressIf you have any further questions or requests please feel free to contact us at ***

I am rejecting this response because: I do not use internet for the Bee and have no choice since it is a automatic add to paper subscriptionSo I am already paying for something I don't useNo only am I forced to pay for online option I don't use and now also the paper I don't get for the days I am on vacation

We have a future message going to the carrier to ensure the daily delivery Monday through Saturday at 05:am and Sunday at 06:am inside the security gateWe also submitted customer information to the local distributor and our Regional Manager *** *** for assistance to correct the
delivery If you have any further questions please contact us at ***.

I am
rejecting this response because:I just wanted to know if Mr*** is with the Sacramento Bee or if he is with R & A Distribution. I have already spoken many times with the Bee but my issue is with the contractor working for the Bee in our area, R & A Distribution. R & A Distribution won't even answer their telephone, which I have called multiple times but no one answers. R & A Distribution is the company at fault in this matter

Revdex.com:
I will accept this ONLY if I get my paper delivered this Sunday They didn't deliver last week despite several calls and multiple emails This Sunday's paper has never been delivered, either, despite multiple emails and email responses from them promising the paper every day for the last days I'll believe there's some VIP list and that there's an actual Distribution Director when I see it I've ALSO been promised on separate occasions a call from a distribution manager which never happened. If my paper isn't received on Sunday morning (08/13), I won't want to be on some stupid list I'll want my refund And if any other paper is missed where I have to call or write again, I want a refund

Customer has been an active subscriber for several yearsThe same billing process of allowing a grace period for the renewal payment has not changedThe payments The Bee has been receiving have come after the account expiresThe payment of $on 7/28/paid the account from 6/9/15-7/14/
The Bee sent out a first renewal notice on 7/30/15, after the payment posted since the payment was received lateThe second renewal was sent on 8/13/& the third reenewal on 9/17/The payment was received on 10/6/but paid for past papers 7/14/15-8/18/All renewal notices state the paper will continue unless The Bee is notified otherwiseIn this case, the account was being paid after the expiration date each time, however we did not stop Mr***'s account since we allow a day grace period for the payments to be received and processedThe Bee also sent out other notices on 10/8/and 10/22/before the account was stopped on 11/16/and a final notice was mailed.We do apologize for the frustration and for the customer service experienceAs of today, we have cleared the balance on this account to a zero balanceIn the future, please note The Bee bills in advance and also allows a grace period for the renewal payments to process without an interruption in service.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

Consumer states
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Customer account is on a zero balance and account has been removed from all collection listsARM Solution is a non credit reporting agency and this will not impact credit score or credit reportIf you have any further questions or concerns please contact us at 800-284-3233.

Mr***'s complaint and information has been given to the appropriate distributor and regional managerThe regional manager reported back that there are some changes happening with the carrier in this areaThe distributor is working hard to get this area covered and have the paper delivered
everydayWe apologize for the recent problems with the deliveryPlease note, the delivery problems will be resolved.Please feel free to contact us at *** if you have any further questions or concerns.Thank you

I am rejecting this response because: The Sac Bee must provide me with a letter acknowledging their mistake and confirming that no money is owed to them

Customer was contacted this morning about the deliveryCustomer account will be reviewed by the distribution and management team to correct moving forwardIf have any further questions or requests please feel free to contact us at ***.