Convenient Auto Services (South)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe company has made good on the dishwasher and I am waiting a replacement However as a note I have never been treated so rudely by any customer service in my life and once this is resolved will never do business with this company again
Sincerely,
*** ***

Tell us why here...Customer must contact the District Manager for the store where their purchase was made at *** and he will be able to assist them

Tell us why here...If the refrigerator was delivered damaged the only choices are to accept a damage allowance or to have the store exchange the refrigerator in question for a new one because dents on a refrigerator are not able to be repairedWe suggest that the customer contact the store
manager at the store where his purchase was made and either have him offer a reqsonable damage allowance or exhange the refrigerator in question.r

Tell us why here...This is an Internet order and customer must contact the head of our Internet Department at *** in order to resolve any issues regarding this sale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My fridge is a year and a half old I have gone two weeks without a fridge I ws told by the sales manager that Whirlpool was a reliable trustworthy brand I had problems with this fridge from the beginning and continually called PC Richards Now I am paying another to get fixed not including all the spoiled food My fridge should've been replaced PC Richards sold me a faulty fridge
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...Please call Diamond W*** at ###-###-#### today as she has been trying to contact youShe has notes on your invoice from today that as soon as you call ###-###-#### the telephone representative will transfer your call to herYou can discuss all the issues with her at that time

Tell us why here...I have placed a return authorization on this customers invoice *** so that they can return the speakers and use that credit to upgrade to the Bose that they want to purchaseI will forward the apology part of the complaint to the district manager of that store and he
will be in touch with the customer

Tell us why here...This customer purchased the Bose headphones in question in June of and they are under the manufacturers warranty until June We do not service Bose products as they have to be serviced only by BoseWe do not exchange or refund Bose products that are defective
and under their warranty as they must be serviced by Bose. Not that it matters, but these headphones were purchased as floor samples at the discounted price of $where as they sell for $new in a boxThe customer actually picked these up at our *** store and if they are willing to exchange them for this customer he will have to return them to that store but that is strictly up to the store manager of that store or his District Manager

Tell us why here...A service call was placed on 1/**/and we have parts on order to complete the repairI do not see that anyone has authorized any replacement for this refrigerator and the store would not have any authorization to do soThe customer would have to get a return authorization from
one of our supervisors at ###-###-####In addition ther is no provision for any food loss unless the customer can get that from Samsung since they are under the manufacturers warranty until October of at this timeI suggest that this customer call us at ###-###-#### and have the telephone representative get a supervisor to speak to them to see if they will approve an exchange of this refrigerator

Our extended warranties do not have any provision for any compensation due to a product being down because of service issuesSuggest that this customer call us at *** and have the telephone representative get a supervisor to speak with them regarding time issues requested for future service calls as we believe that part of the delay in getting this washer/dryer repaired in the past had to do with time issues and cancellations on our parts as well as this customers. Our techs do not service any day after 5pm but they do have service on Saturdays when most customers are home from work. Most time frames for service calls are either 7am to 11am or 1pm to 5pm

Tell us why here...Do not know what if anything can be done about this at this late date but this customer should contact our bedding supervisor at *** or call her at ###-###-#### to see what if anything can be done

To obtain the refund of $150.00 for the service call this customer should contact our appliance service manager at *** and I am sure that Al will accomodate themAs far as any other compensation, that is not an option since the product is no longer under any warranty from
either Whirlpool or PC Richard

Tell us why here...This customer should contact the District Manager of the store where the purchase was made at *** and he will be able to resolve all the issues for themThey should make sure to give him the invoice number of that saleo

Tell us why here...In the interest of closing out this complaint I will refund the that the customer is complaining aboutIt would take too long to have the store manager try to explain how or why it was billed that way

Tell us why here...Customer should call us at ###-###-#### and have the telephone representative get a supervisor to speak with them to see what has to be done to resolve this issueApparantely, according to the tech that ran the service call, service is not the problem, the installation is the problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI will follow up with Revdex.com after next scheduled service calls - one for Friday 11/** and another for Monday 11/**
Sincerely,
*** ***

Tell us why here...Customer should contact Billy G*** at *** to resolve this issue directly with him It is not possible for anyone other than Billy to offer the apology that they are looking for on his behalf especially since we do not have any of the facts
regarding this entire affair

Tell us why here...As per the customers request, I have refunded the $in question back to the customers Mastercard that they used at the time the sale was madeI will mail a copy of the refund to the customers home address

Tell us why here...We have told this customer on several occassions that if she will contact Anthony L*** at ###-###-#### or *** that he will make all the arrangements to have all the merchandise picked up from her home and every penny that she paid us refunded back to the credit card that she used to make the purchaseHer bank has contacted Joanne and Joanne has told that to the bankSo, either the customer contacts Anthony to have all of this done or nothing will happenTo constantly state the same rejections makes no sense because all we want to do at this time is to pick everything up and refund her money

Tell us why here...No warranty covers accidentsIf this customer would read the manufacturers warranty that is in the owners manual that they received with the tv when they purchased it, they would see that the manufacturer does not cover cracked screens and for that matter neither does our extended warrantyAt this point this customer is still under the manufacturers warranty and since the screen is obviously cracked all we can do from our end is issue them a full refund of what they paid us for the extended warranty since it would be of no future value to this customer