Convenient Auto Services (South)

What is the invoice number this purchase is associated with? Note: When a product is out of the manufacturer warranty with no extend contract, the customer will be responsible for any service repairsThat is a policy for any product and merchandise out of the manufacturer's warranty no
matter the issueThe issue can certainly be resolved, however, it will be at the cost of the customer if the customer is out of warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
To Whom It May Concern: I feel safer taking the store credit and choosing a new stoveI do not have a problem paying the diffrence for the new stoveI will contact customer service today to make the arrangement.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they came to "fix" the machine, but left without even touching the machineThey said the person that installed the machine has to come fix itThis is ridiculous, I want my money back in complete form and they can take their machine backThey keep running around in circles and paid extra for warranty not to play a game
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...I HAVE PLACED A RETURN AUTHORIZATION ON THIS CUSTOMERS INVOICE [redacted] SO THAT THEY NOW CAN CONTACT THE STORE MANAGER AT THE STORE WHERE THEIR PURCHASE WAS MADE AND HE WILL BE ABLE TO PROCESS AN EXCHANGE FOR A NEW WASHER FOR THIS CUSTOMER.

Tell us why here...Customer should call us at ###-###-#### and have a telephone representative set up a service call with Viking to get a second opinion as to what the real issue is. If it is a rust issue our extended warranty does not cover rust and that is stated in the policy however if it is...

something that can be repaired that is covered under our extended warranty then we will have it repaired under the terms of the extended warranty with this customer.

Our techs are not required to work in unsanitary conditions. This customer should call us at ###-###-#### and have the telephone representative get a supervisor to look into this situation for them and make arrangements for a tech to go out and diagnose the repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] As I have previously stated, I am not interested in replacing the unit. This is the second one I have purchased in 5 years. The extended service contract is useless since no one will service the unit. I am only requesting reimbursement of the repair cost as well as the remaining 3 years on the existing extended 5 year warranty I purchased.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]yes scheduled for delivery 9/*, I was scheduled for a delivery on 8/** after I selected a new fridge on 8/**. your store showed me you have 80 units available, but yet I was put on a back order you failed to give us a call to let us know. your own guys said your shipping and warehouse department are giving you a bad name AT YOUR OWN STORE!!!! even the manager said he was going to call because we had PROOF of delivery between 1245-345 on 8/** and yet you fail to make an exception in your policy. I am out raged, if you refuse to do so I am cancelling my line of credit with you and I am no longer going to shop at your store ever again. I have to purchase a new convection oven in the 1000.00 range([redacted])... guess you wont see a dime([redacted]). im sick of your tactics and your [redacted] I paid for a product, and a service called delivery in a windowed time frame, you failed to meet that  time frame, you failed to provide me with the product I purchased as well as rendering any usefulness of being the corporation for the store. you show that you dont give a [redacted] about your customers. in fact I will be making a [redacted] video and making the world aware of your service. your disappointing and you should be ashamed of yourself. you sleep well at night feeding me a load of [redacted]? my tenant has no refrigerator for 8 days. 8 WHOLE DAYS without a place to store perishable goods. all because I trusted in buying a appliance and a warranty from you.make this right. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer must contact our Internet Sales Department  @ ###-###-#### and give them their invoice number [redacted]. A return authorization has been placed on that invoice and they will be able to process the exchange for this customer.

Tell us why here...The warranty was cancelled and refunded in cash on 2/*/16. In order for us to receive credit from Bose for those headphones as per the the return policy of that warranty we must return them with the original box and packing. It is soley up the the store manager whether or not...

he is willing to take them back without the box and packing for a second time in this case as it will be his store that will be charged back with that merchandise which will now have to be scrapped instead of being returned to Bose for dealer credit.

Tell us why here...This complaint was resolved between Andrea (one of our supervisors) and [redacted]. I suggest that [redacted] check with his wife to see what she and Andrea agreed upon. Customer was issued full credit of what he paid for the old washer and could have reselected any washer that wanted up to the amount of that credit and if he picked a washer that was more expensive he would have to pay the difference. I also believe that Andrea was going to carry over some of their old extended warranty on to the new washer. Customer can contact Andrea at ###-###-####.

Tell us why here...We have placed a return authorization on this customers invoice [redacted] so that they can exchange the refrigerator for a new one or if they prefer they can take a damage allowance and keep the one they have as is. We do not order new doors because they take 10 to 12 weeks to get...

and more often than not are received in worse condition than the ones that we are looking to replace. Customer can contact the store and all the information they need will be noted on their invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as there is no stipulation on buying items on sale.
Sincerely,
[redacted]

Tell us why here...The refrigerator in question was purchased in 2013 from our wholesale division under New Yorkers Contactors Inc. on invoice [redacted]. All complaints regarding this refrigerator must be addressed to that division at ###-###-#### as they have a completely different set of rules...

and regulations regarding their sales and none of our stores have access to their invoice numbers and no one can make any changes to their invoices except them. That being said, parts have been ordered for the repair of this refrigerator and 2 or the 3 parts needed are already in and the 3rd part is expected this week.

Tell us why here...This customer must contact the store manager (Mike P[redacted]) at the store where their purchase was made or that stores' Districht Manager at [redacted] and give them their invoice number [redacted] in order to resolve this issue.

The Gift Card number has been  was provided to this customer on their [redacted] account this morning.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The above response is a lie. So I don't repeat the same thing , I want the money for repairs for damage they caused to house . I don't trust this merchant PC Richards as I said before I was promised money/credit back to cars used due to all the inconvenience caused NEVER got it , also promised money in mail due to rebates NEVER got it! And again anthony stated in a text and phone call PC RICHARDS will not pick up merchandise . So with that being said credit my card money promised . Make a check payable for ALL damages caused by delivery and installers credit my card FIRST for merchandise then if you still stand by this lie of picking it up your more then welcome . PC Richards owes me so much money as promised again due to inconvenience several times and damage to home several times . Never received a penny . I want my refund due to damaged merchandise . I've been tossed around by to many people in this company to trust your word . I want ALL MONEY OWED  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the invoice [redacted]I was told by your farmingdale location that they did not repair Apple products. I made the agent at the Riverhead location very aware that I had already taken it to the Apple Store where I was told they could not do anything for it and that it was a "software issue". Between pc Richards and Apple, I have been given the run around.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]