Convenient Auto Services (South)

Thank you for that information. After further review, the Ipad which was purchased in 2015 is indeed out of the manufacturer warranty. Also, An extended warranty was not purchased. We can diagnose the problem and inform you of what can be done to resolve the current issue you are experiencing, however, there will be a service charge due to this product being out of warranty.

Tell us why here...Customers extended warranty with us is good until April of 2017. Customer is scheduled for service on the washer in question, tomorrow 3/*/16 and their are notes on this customers invoice from one of our supervisors (Cara) that if the washer is not repaired tomorrow that we will...

issue the customer a credit of what they paid us for that washer in 2012 to reselect a new washer. If that repair fails tomorrow, the customer should call us at ###-###-#### and ask to speak with Cara and she will issue the credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[YWell PC Richards finally beat me down.   I cannot deal with such a company and their representatives any longer.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

I have sent an email to your divisional guy with no email or call back 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We are not  the ones calling this customer. The calls they are getting is probably from the telemarketing company in [redacted] that follows up for us on customers who's extended warranties are about to expire. Funny, but the usual complaints that we get is when a customer needs...

repair service and their contract has expired and they want to know why we did not contact them so that they could renew. I will forward the information to our computer headquarters and have all this customers information deleted from their records so that this customer will never again receive any calls or literature regarding sales, promotions etc etc etc.

Tell us why here...A refund was never an option. This customer is getting a brand new [redacted] washer delivered on 6/*/15 with no money out of pocket so no refund is due.

Tell us why here...Will forward this complaint to Diamond W[redacted] and make sue that she follows up and contacts this customer as she is the supervisor in charge of all bedding issues.

In P.C. Richard & Son service contract agreement states "This agreement does not cover; damage caused by external substances 9Water, sand, etc.), impact damage, lightning, power surges, floods or natural disasters; product defacement; products with altered serial numbers, burned in images in...

television screens, insect infestation, rust, or physical damage." Provide us with the invoice number associated with the purchase. We will revisit this case.

Tell us why here...That is exactly why this customer must contact Mr. Rick G[redacted], our Director of Customer Service at [redacted] because he is the only one that can approve what the customer is asking for.

Tell us why here...This customer should call us at ###-###-#### and have a supervisor look into this for them and they can resolve this matter for them.

The unit in question is being exchanged for a new one on 8/*/16.

Tell us why here...We will give this customers information again to Mike Ward and have him respond to the customer. Vince C[redacted] is a supervisor at Viking and since the customer is under the manufacturers warranty at this time it is up to him to authorize a return authorization so that we can pass that along to the customer and once the old unit is picked up from the customer we can then send it back to Viking for a dealer credit. Without that authorization we would have to scrap that product. If Viking is not able to replace the parts needed or resolve this customers issue then it is up to them to issue an authorization to retrn that product to them since the customer is under their manufacturers warranty at this time. Perhaps this customer should contact Viking directly at ###-###-#### and see what progress they have made with Vince C[redacted] regarding getting getting this issued resolved.

Tell us why here...Once the new glass and new seal is replaced that issue should be resolved. If it in fact does not resolve that issue, then we will gibve the customer credit to exchange or reselect.

Tell us why here...It does not look like any parts were ever changed before on this range in order to correct that problem. Parts needed are now in and customer should call us at ###-###-#### to set up an appointment to have them installed. If thise parts do not resolve the issue then we can issue...

the customer a credit of what they paid us to reselect a different make and model. If the customer ten chooses a make and model that is more expensive than the credit issued then they will be responsible to pay the difference in cost. In addition, the remainder of their extended warranty would be satisfied at that time once the exchange is made.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory AND UPON MY RECEIVING THE LETTER FROM THEM I WILL CONSIDER the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The receipt says it comes with one year parts and labor, is that a lie?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Customer should call us at ###-###-#### and ask to speak with a supervisor who will no doubt issue a credi to reselect a new washer since we have already spent more in repairs than the customer paid for it. Under the terms of our contract, the remaining time on the extended...

warranty would be satisfied by this exchange.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I will reach out to Jason who I had spoken with. I did not accept the offers because I had placed two orders and they were only trying to make right on one.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  Thank you for your help. I am hopeful that this can be fixed on  Aug **. Pc Richards must talk and train their employees  especially in customer interactions .  No one from PC Richards ever apologized except Ana. Case should not be closed until repair complete. Many thanks. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was called by the corporate office this morning, My kick plate that they claim dose not exist was delivered to another store and they used it.  It may be called a grill not kick plate how ever most refrigerators do not have a 2 inch gaping hole in the front.  So it would seem someone didn't look up any information on the appliance before they responded with the answer. Model dosen't have a kick plate.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]