Convergent Outsourcing

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] dispute and request that we no longer contact herComcast placed two separate accounts in our office for Ms [redacted] to collect on their behalfThe account number Ms [redacted] provided in her dispute to your office of [redacted] was placed with Convergent Outsourcing on 05/27/2015, with a balance of $for the Comcast account [redacted] On 05/13/2016, Ms [redacted] contacted our office in regards to a validation notice she received, which included a settlement amount offered at $Ms [redacted] scheduled two payments to settle the account [redacted] for a total of $The first payment was made on 5/13/for $with her VisaThe second payment Ms [redacted] scheduled for 5/20/for $with her VisaOn 05/16/2016, Ms [redacted] contacted our office and requested the final payment be made on that day for $with her VisaOn 08/15/2016, we sent Ms [redacted] a letter confirming that the account was settled in fullThe second account for Comcast of [redacted] was placed with our office on 01/10/2017, to collect a balance of $ On 1/18/2017, Ms [redacted] notified our office that she disputed the account [redacted] as paidThe account was placed in a disputed status and collection activity was suspendedIn response to receiving the Ms [redacted] request through the Revdex.com that Convergent no longer contact her; we have ceased communication and closed account [redacted] in our officeThis account has been returned to our client, ComcastI have attached the validation notices mailed to Ms [redacted] for both of the Comcast accounts and the settled in full receipt for you're the Comcast account [redacted] for your referenceIf Ms [redacted] has any further inquiries, please have her contact Comcast directlyWe appreciate the opportunity to respondRespectfully, ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find this most disturbingI will most definitely await the requested documents and determine the proper course of action.? I have sought legal advice and as soon as I receive the documents I will look them over and most definitely go from thereLike I stated if I have in fact missed a debt I will happily make right upon it with the documents requested.? Sincerely, [redacted] ***

Convergent Outsourcing, Inchas received Ms [redacted] 's additional informationIn regards to Ms[redacted] 's concerns, we would like to state that Convergent Outsourcing does not send notices to everyaddress matching the name [redacted] .Ms [redacted] received information to her address because we received updated information throughthe credit bureaus identifying that this was a match for the person we were attempting to reach.Ms [redacted] has asked; what processes do we have in place to identify if we have sent the notice tothe correct partyThere are several factors that are used to Identify and match the correct person tothe accounts in our office, from name match, social security number match, date of birth match, etc.Also included within the notice received by Ms [redacted] , are federal law requirements that speakdirectly to the consumer's right to dispute the account information should she not agree with or needfurther account validation regarding the information provided within the letter.Convergent Outsourcing has apologized for the error and we appreciate Ms [redacted] contacting ouroffice to advise that we mailed information to the wrong party.These types of concerns are taken very seriously and we work fervently to ensure our data isaccurate as possibleWe cannot guarantee perfection; however, improvement is a consistentstandard in ensuring efficient customer service.We hope that our answers have satisfied Ms [redacted] 's concerns

Complaint: [redacted] I am rejecting this response because: I do not believe that the account has been closed and I believe that they can guarantee that matter does not happen again seeing how I am just one of the many hundreds who have been outraged by this or should I say scam attempt to collect a sum on poor unknowing people is ridiculous and I believe with all the complaints that have been made their should be some type of punishment towards scam companies like thisI believe the Revdex.com should make note of all of these complaints and either punish them to the point that they will no longer run these scams or shut them downBut we as consumers of a product that was never purchased to be harassed and belittled into paying a scam company is ridiculous and honestly I do not feel safe knowing that the Revdex.com has not tried to shut them down yet! I want a written letter that the account is closed and not sent back to the original culprits in which during my research have noticed that this original collection agency [redacted] has been thought to be the true owners of this supposed Convergent Outsourcing so if this is true then this vicious cycle will not stop but only lay dormant for a few and then pop back offRevdex.com please take action against scam companies like these.?

Complaint: [redacted] I am rejecting this response because:I have no account with you so I don't have an account number, I will not provide my SSN, the amount shown on my credit report is and I want it removed now or you need to follow the steps previously stated according to the fair credit reporting act!Sincerely, [redacted] ***

Re: Case #: [redacted] , [redacted] Convergent account#: [redacted] Sprint account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas received Mr[redacted] 's inquirySprint placed this account in our office 03/19/2016, to collect a balance on their behalfI reviewed the call that took place on 03/23/Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect partyOur agent identified himself and the name of our companyMr [redacted] was asked to confirm the city and state of his addressWhen Mr[redacted] did not feel comfortable verifying the city and the state to the address we had on file, the call had to be terminated as the agent could not discuss the details of the account any furtherOn 03/29/2016, Mr [redacted] verified the city and state to the address and was able to discuss this matter with an agent in our officeHe advised that this account was fraudulent and requested we no longer call himThe account was placed in a disputed status and the phone numbers associated with this account were placed on our "do not call list"In response to this inquiry, we have requested a fraud packet be mailed to Mr [redacted] at the address provided in this complaintThe account has been placed in a cease communicationIf Mr [redacted] would fill out and return the fraud packet, we will forward this information to Sprint in an attempt to help Mr [redacted] resolve this matterWe appreciate the opportunity to respond

I filed a report on Revdex.com on 9/01/regarding this company for violating the FDCPA, not notifying me of an alleged debt, and instead placing the alleged debt on my credit report with EquifaxThe debt was over an alleged [redacted] accountAs previously discussed, I've never had an account with [redacted] for anythingThis is fraudulent activity and the collection practices with this company are illegalThis company responded to my dispute on 9/06/stating that they have removed this account from their office and will remove their reporting from my credit reportThey advised that I no longer have an open account in their officeOn 9/10/16, I got an alert on my credit report that this company added this alleged debt to my TransUnion credit report, literally days after notification that they no longer losses my account and closed it due to fraudulent activity in my nameMy credit has now been hit twice by this scam of a companyIt's dropped more than points, because this company did not abide what they claimed they would do, and by not practicing the regulations held by the FDCPA I demand that this agency remove their reporting from ALL major credit reporting agencies, and close and remove my account from their office as agreed on 9/06/due to fraudulent activity and my never owning an account with [redacted] , immediately

Complaint: [redacted] I am rejecting this response because: this is not acceptable, I provided the steps we can follow than in accordance with the fair credit reporting actYour company is the one with the collections on my credit report, not sprintIf you do not want to remove the account and close it, I will go to the media and law officials if needed as I know my rights and how you collections companies workI do not authorize you to share any of my personal info with Sprint and if you do that will be more action takenYour company is the one who reported to my credit you will need to fix this as its your issue! If I receive anything in the mail from sprint I will know my personal information was shared after ordering you to notYou can choose the route we go from here.Sincerely, [redacted] ***

Convergent Outsourcing, Inchas the reviewed Mr [redacted] 's complaint.Verizon Wireless placed this account in our office 12/16/to collect $on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.We are sorry to hear Mr [redacted] may be a victim of fraud.On 12/19/2015, Mr [redacted] spoke with an agent from our office and stated he believed the account to be fraudulent. On that call Mr [redacted] also requested no further contact from Convergent OutsourcingThe account was then placed in a cease communication status.We are sorry to hear you have had difficulty reaching usOn 12/21/2015, we did receive an email from Mr [redacted] requesting that we contact him or he would file a complaint.A supervisor from our office attempted to call Mr [redacted] , however there was no answer.In response to this complaint, Convergent Outsourcing has suspended this account from collection activity in our office.We do not own the account there fore we cannot guarantee resolutionMr [redacted] may file a fraud claim with Verizon Wireless by visiting www.verizon.com/fraud or calling [redacted] We will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any further inquiries, please have him contact Verizon Wireless directly to ensure resolution is found.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing has received Ms [redacted] request that we cease communicationWe are sorry to hear Ms [redacted] has had difficulty reaching someone in our officeIn response to this request we have added the contact phone numbers listed [redacted] to our "do not call list"Listed below are ways to add additional phone numbers to our "do not call list'' in the even Ms [redacted] has any additional phone numbers that she would like to includeTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenience we may have caused

To Whom It May Concern, Convergent Outsourcing, Inchas received [redacted] request that we do not callThis has been the first communication we have received requesting that we do not call [redacted] We have added the phone number provided of [redacted] to our "do not call" list To have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenience we may have caused

To whom this may concern, Convergent Outsourcing Inchas investiga\ed Ms [redacted] 's complaintDirecTV placed thisaccount in our office 10/30/to collect $on their behalf On 01/05/2016, Convergent Outsourcing sent an email validation notice to Ms [redacted] Theemail asks for the last four digits of the social security number to verify the identity and open theemail, this is due to the personal and confidential nature of the emailConvergent Outsourcingdoes not send emails in an attempt to phish for informationOn 01/05/2016, Ms [redacted] unsubscribed to receiving email notices In response to this complaint, we have ceased communicationThe above referenced accounthas been closed from our office and returned to our clientIf there are any further inquiries,please have Ms [redacted] contact DirecTV to ensure this matter is resolvedConvergent is nolonger handling this account We appreciate the opportunity to respond Respectfully,Sarah K***Compliance Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I must say that in lieu of the inappropriate and totally unsatisfactory treatment I received from several of the Convergent agents, this should be removed from my credit reports entirelyThat would mean to me that they are truly apologizing to me

Complaint: [redacted] I am rejecting this response because: While I am not rejecting the response in its entirety I am wanting to provide clarityConvergent Outsourcing received the letter on 04/18/per the attached certified mail numberThis means they would have needed to provide a notice of dispute to the credit reporting agencies on or after that dateConvergent Outsourcing still continued to provide updates to the credit reporting agencies with the last one dated 05/07/which is a violationI will continue to watch my reports to ensure this account is removed from the credit bureausThank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to removal the inaccurate derogatory remarks off of all credit bureaus is satisfactory to me Sincerely, [redacted]

Seems like convergent is trying to buy time on this issueI am certain that there is not many [redacted] that have a claim with convergent that claim Reliant energy as the original debtorI have provided a copy of the image from my kredit karmaplease stop running around in circles and delete this account

Revdex.com: Even though I disputed the whole amount I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

To Whom ItMay Concern,Convergent Outsourcing,Inchas investigated this complaintRBS Citizens,N.Aplaced this account in our office to collect a balance on their behalf 08/07/2015.On 09/03/we received notification from Mr [redacted] requesting validationOn 09/11/2015, we requested this information from RBS Citizens, NAAs of 11/11/2015, we did not receive the validation requestedOn 11/11/the account was closed from our office and returned to our client.Mr [redacted] also states that we are attempting to collect on the same debtUpon investigation we show we have had no further collection attempts after the account was disputed on 09/03/2015.In response to this complaint, attached is a copy of the letter indicating the account had been closed and returned to RBS Otizens, N.Aper Mr [redacted] 's request.If Mr [redacted] has any further inquiries, please have him contact ? RBS Citizens, N.Adirectly, as we are no longer handling the account.We appreciate the opportunity to respond

Re: ***, [redacted] Case #: [redacted] Convergent account#:T- [redacted] RBS Citizens ,N.Aaccount#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintRBS Citizens, N.Aplaced this account in our office to collect a balance on their behalf 12/30/To date this is the first communication we have received from Ms[redacted] for this account, notifying us she is disputing the balanceWith the information provided in the complaint we are unsure what Ms [redacted] means when she states the account had been forgivenIn response to this complaint we have closed the account in our office and returned it to our client, RBS Citizens, N.AWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact RBS Citizens, N.A., as we are no longer handling the accountWe appreciate the opportunity to respond

Complaint: [redacted] I am rejecting this response because: These types of business practices should not be legal and are not right to go after hardworking people after a debt is longer validThese are the bottom feeders of the world and the world should know they are just legal scammers!!!