Convergent Outsourcing

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find this most disturbingI will most definitely await the requested documents and determine the proper course of action.? I have sought legal advice and as soon as I receive the documents I will look them over and most definitely go from thereLike I stated if I have in fact missed a debt I will happily make right upon it with the documents requested.? Sincerely, [redacted] ***

Complaint: [redacted] ? I am rejecting this response because:Due to the fact that? Convergent outsourcing has admitted that they have been asked for validation on numerous occasions and have yet failed to send an signed contract or agreement stating that I owe the "said debt." They are simply sending a bill that could have been generated by their officeIf I am responsible for this account that they claim they should be able to send me a detailed report of when I missed payments, when the account was first opened and when I defaultedConvergent outsourcing should be able to send me an actual contract between me and " [redacted] ." I am continuously asking that Convergent Sourcing to send what ever documents they have in their files used to verify this accountA fraudulent bill will not sufficeUnder FCRA I have the right to demand they disclose all of the documents they have recorded and retained in their files at the time of the request concerning account that at being reported on my credit reportAll unverified accounts must be deletedSo again who verified this account? What documents did they use to verify/validate? Where are the documents used to verify?The only correspondence that I received was a billing statement.? This item does not qualify? as verification per FCRAThis company is in violation for continuing to verify the account with the credit bureaus without providing the evidence as requestedit is my contention that Convergent Outsourcing know that they cannot tie me to this alleged account, otherwise, they would have done so when I made my initial requestConvergent Outsourcing is blatantly disregarding the law.?

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr [redacted] 's disputeConvergent Outsourcing does not buyor sell debts; we only collect on balances placed in our office by our clients [redacted] placed thisaccount in our office on 12/05/2016, to collect a balance on their behalf On 12/19/2016, Mr [redacted] spoke with an agent in our office and advised that he disputed the accountas fraudMr [redacted] also requested that he no longer receive phone callsThe account was placed in acease communication status In response to receiving this communication through the Revdex.com, we have closed theaccount in our office and returned it to [redacted] We do not own the account and therefore cannotguarantee resolutionWe will forward a copy of this information to [redacted] along with our response.To ensure this matter is resolved we suggest Mr [redacted] contact [redacted] directly We appreciate the opportunity to respond Respectfully, Sarah K***

Convergent Outsourcing, Inchas the reviewed Mr [redacted] 's complaint.Verizon Wireless placed this account in our office 12/16/to collect $on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.We are sorry to hear Mr [redacted] may be a victim of fraud.On 12/19/2015, Mr [redacted] spoke with an agent from our office and stated he believed the account to be fraudulent. On that call Mr [redacted] also requested no further contact from Convergent OutsourcingThe account was then placed in a cease communication status.We are sorry to hear you have had difficulty reaching usOn 12/21/2015, we did receive an email from Mr [redacted] requesting that we contact him or he would file a complaint.A supervisor from our office attempted to call Mr [redacted] , however there was no answer.In response to this complaint, Convergent Outsourcing has suspended this account from collection activity in our office.We do not own the account there fore we cannot guarantee resolutionMr [redacted] may file a fraud claim with Verizon Wireless by visiting www.verizon.com/fraud or calling [redacted] We will forward a copy of this complaint and our response to our clientIf Mr [redacted] has any further inquiries, please have him contact Verizon Wireless directly to ensure resolution is found.We appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Dear Revdex.com I accept the business response even though they still haven't been honest!The only reason they are giving me the receipt I have been asking them for OVER and OVER again, is because Revdex.com stepped in.Which shouldn't of been necessary had they taken care of the compliant directly through them.They have lied to Revdex.com alsoThey never sent it to my email, and they know they don't have proof of it ever delivered or sent to my email on 04/as they say they did.Thank you Revdex.com for stepping in and getting this handledI know it wouldn't of been handled through them without your help.Convergent Outsourcing is a VERY dishonest business!!!

Re: Case #: [redacted] , [redacted] Convergent account#: [redacted] Sprint account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas received Mr[redacted] 's inquirySprint placed this account in our office 03/19/2016, to collect a balance on their behalfI reviewed the call that took place on 03/23/Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the incorrect partyOur agent identified himself and the name of our companyMr [redacted] was asked to confirm the city and state of his addressWhen Mr[redacted] did not feel comfortable verifying the city and the state to the address we had on file, the call had to be terminated as the agent could not discuss the details of the account any furtherOn 03/29/2016, Mr [redacted] verified the city and state to the address and was able to discuss this matter with an agent in our officeHe advised that this account was fraudulent and requested we no longer call himThe account was placed in a disputed status and the phone numbers associated with this account were placed on our "do not call list"In response to this inquiry, we have requested a fraud packet be mailed to Mr [redacted] at the address provided in this complaintThe account has been placed in a cease communicationIf Mr [redacted] would fill out and return the fraud packet, we will forward this information to Sprint in an attempt to help Mr [redacted] resolve this matterWe appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing has received Ms [redacted] request that we cease communicationWe are sorry to hear Ms [redacted] has had difficulty reaching someone in our officeIn response to this request we have added the contact phone numbers listed [redacted] to our "do not call list"Listed below are ways to add additional phone numbers to our "do not call list'' in the even Ms [redacted] has any additional phone numbers that she would like to includeTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenience we may have caused

I filed a report on Revdex.com on 9/01/regarding this company for violating the FDCPA, not notifying me of an alleged debt, and instead placing the alleged debt on my credit report with EquifaxThe debt was over an alleged [redacted] accountAs previously discussed, I've never had an account with [redacted] for anythingThis is fraudulent activity and the collection practices with this company are illegalThis company responded to my dispute on 9/06/stating that they have removed this account from their office and will remove their reporting from my credit reportThey advised that I no longer have an open account in their officeOn 9/10/16, I got an alert on my credit report that this company added this alleged debt to my TransUnion credit report, literally days after notification that they no longer losses my account and closed it due to fraudulent activity in my nameMy credit has now been hit twice by this scam of a companyIt's dropped more than points, because this company did not abide what they claimed they would do, and by not practicing the regulations held by the FDCPA I demand that this agency remove their reporting from ALL major credit reporting agencies, and close and remove my account from their office as agreed on 9/06/due to fraudulent activity and my never owning an account with [redacted] , immediately

Convergent Outsourcing, Inchas received Ms [redacted] 's additional informationIn regards to Ms[redacted] 's concerns, we would like to state that Convergent Outsourcing does not send notices to everyaddress matching the name [redacted] .Ms [redacted] received information to her address because we received updated information throughthe credit bureaus identifying that this was a match for the person we were attempting to reach.Ms [redacted] has asked; what processes do we have in place to identify if we have sent the notice tothe correct partyThere are several factors that are used to Identify and match the correct person tothe accounts in our office, from name match, social security number match, date of birth match, etc.Also included within the notice received by Ms [redacted] , are federal law requirements that speakdirectly to the consumer's right to dispute the account information should she not agree with or needfurther account validation regarding the information provided within the letter.Convergent Outsourcing has apologized for the error and we appreciate Ms [redacted] contacting ouroffice to advise that we mailed information to the wrong party.These types of concerns are taken very seriously and we work fervently to ensure our data isaccurate as possibleWe cannot guarantee perfection; however, improvement is a consistentstandard in ensuring efficient customer service.We hope that our answers have satisfied Ms [redacted] 's concerns

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] dispute and request that we no longer contact herComcast placed two separate accounts in our office for Ms [redacted] to collect on their behalfThe account number Ms [redacted] provided in her dispute to your office of [redacted] was placed with Convergent Outsourcing on 05/27/2015, with a balance of $for the Comcast account [redacted] On 05/13/2016, Ms [redacted] contacted our office in regards to a validation notice she received, which included a settlement amount offered at $Ms [redacted] scheduled two payments to settle the account [redacted] for a total of $The first payment was made on 5/13/for $with her VisaThe second payment Ms [redacted] scheduled for 5/20/for $with her VisaOn 05/16/2016, Ms [redacted] contacted our office and requested the final payment be made on that day for $with her VisaOn 08/15/2016, we sent Ms [redacted] a letter confirming that the account was settled in fullThe second account for Comcast of [redacted] was placed with our office on 01/10/2017, to collect a balance of $ On 1/18/2017, Ms [redacted] notified our office that she disputed the account [redacted] as paidThe account was placed in a disputed status and collection activity was suspendedIn response to receiving the Ms [redacted] request through the Revdex.com that Convergent no longer contact her; we have ceased communication and closed account [redacted] in our officeThis account has been returned to our client, ComcastI have attached the validation notices mailed to Ms [redacted] for both of the Comcast accounts and the settled in full receipt for you're the Comcast account [redacted] for your referenceIf Ms [redacted] has any further inquiries, please have her contact Comcast directlyWe appreciate the opportunity to respondRespectfully, ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom ItMay Concern,Convergent Outsourcing,Inchas investigated this complaintRBS Citizens,N.Aplaced this account in our office to collect a balance on their behalf 08/07/2015.On 09/03/we received notification from Mr [redacted] requesting validationOn 09/11/2015, we requested this information from RBS Citizens, NAAs of 11/11/2015, we did not receive the validation requestedOn 11/11/the account was closed from our office and returned to our client.Mr [redacted] also states that we are attempting to collect on the same debtUpon investigation we show we have had no further collection attempts after the account was disputed on 09/03/2015.In response to this complaint, attached is a copy of the letter indicating the account had been closed and returned to RBS Otizens, N.Aper Mr [redacted] 's request.If Mr [redacted] has any further inquiries, please have him contact ? RBS Citizens, N.Adirectly, as we are no longer handling the account.We appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I must say that in lieu of the inappropriate and totally unsatisfactory treatment I received from several of the Convergent agents, this should be removed from my credit reports entirelyThat would mean to me that they are truly apologizing to me

To Whom It May Concern, Convergent Outsourcing, Inchas received [redacted] request that we do not callThis has been the first communication we have received requesting that we do not call [redacted] We have added the phone number provided of [redacted] to our "do not call" list To have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenience we may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to removal the inaccurate derogatory remarks off of all credit bureaus is satisfactory to me Sincerely, [redacted]

Seems like convergent is trying to buy time on this issueI am certain that there is not many [redacted] that have a claim with convergent that claim Reliant energy as the original debtorI have provided a copy of the image from my kredit karmaplease stop running around in circles and delete this account

To whom this may concern, Convergent Outsourcing Inchas investiga\ed Ms [redacted] 's complaintDirecTV placed thisaccount in our office 10/30/to collect $on their behalf On 01/05/2016, Convergent Outsourcing sent an email validation notice to Ms [redacted] Theemail asks for the last four digits of the social security number to verify the identity and open theemail, this is due to the personal and confidential nature of the emailConvergent Outsourcingdoes not send emails in an attempt to phish for informationOn 01/05/2016, Ms [redacted] unsubscribed to receiving email notices In response to this complaint, we have ceased communicationThe above referenced accounthas been closed from our office and returned to our clientIf there are any further inquiries,please have Ms [redacted] contact DirecTV to ensure this matter is resolvedConvergent is nolonger handling this account We appreciate the opportunity to respond Respectfully,Sarah K***Compliance Representative

Complaint: [redacted] I am rejecting this response because: While I am not rejecting the response in its entirety I am wanting to provide clarityConvergent Outsourcing received the letter on 04/18/per the attached certified mail numberThis means they would have needed to provide a notice of dispute to the credit reporting agencies on or after that dateConvergent Outsourcing still continued to provide updates to the credit reporting agencies with the last one dated 05/07/which is a violationI will continue to watch my reports to ensure this account is removed from the credit bureausThank you Sincerely, [redacted]

Revdex.com: Even though I disputed the whole amount I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Re: ***, [redacted] Case #: [redacted] Convergent account#:T- [redacted] RBS Citizens ,N.Aaccount#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintRBS Citizens, N.Aplaced this account in our office to collect a balance on their behalf 12/30/To date this is the first communication we have received from Ms[redacted] for this account, notifying us she is disputing the balanceWith the information provided in the complaint we are unsure what Ms [redacted] means when she states the account had been forgivenIn response to this complaint we have closed the account in our office and returned it to our client, RBS Citizens, N.AWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries please have her contact RBS Citizens, N.A., as we are no longer handling the accountWe appreciate the opportunity to respond

Convergent Outsourcing Inchas investigated Mr [redacted] 's complaintGalaxy Asset Purchasing, LLC placed this account in our office11/20/13, to collect on their behalf.In response to this complaint, we have ceased collection activity.We will provide a copy of the complaint and our response to our client.We do not own the account therefore we cannot guarantee resolutionWe suggest contacting Galaxy Asset Purchasing, LLC to ensure this matter is resolved