Convergent Outsourcing

Convergent Outsourcing, Inchas received [redacted] fraud dispute [redacted] placed this account in our office 05/06/2016, to collect a balance of $1600.18on their behalf.On 09/14/2016, [redacted] called and spoke with an agent in our office and advised that the account was believed to be fraudulent The agent provided [redacted] information to file fraud directly with [redacted] The agent placed the account in a disputed status and the collection activity was suspended sothis matter may be investigated.We are sorry to hear that [redacted] has been a victim of fraud.In response to this communication, Convergent Outsourcing has ceased communicationWe have requested our information be removed from the credit bureausI have attached a copy of the credit deletion request for [redacted] recordsIn an effort to help [redacted] find resolution, we will forward a copy of this communication and our response to our client [redacted] may file a fraud claim with [redacted] directly at [redacted] or [redacted] We appreciate the opportunity to respond

Good morning, I have read the letter sent to you from Convergent, and the letter doesn't state whether I am still liable or not for the amount they are trying to collectThe letter states they made an error and apologize for the error but not on whether I am still liableOn another note, when I contacted Convergent on Oct14, 2016, I had mentioned to their representative that I had called Convergent months ago regarding this same issue, and the representative stated that I never did and there was nothing on record of me callingNow they state they do have a record of me calling on July 1stI would like a more clear answer to what name and address they have removed from their data base and whether or not they are still pursuing a collection against me

Convergent Outsourcing Inchas investigated Mr [redacted] 's complaintGalaxy Asset Purchasing, LLC placed this account in our office11/20/13, to collect on their behalf.In response to this complaint, we have ceased collection activity.We will provide a copy of the complaint and our response to our client.We do not own the account therefore we cannot guarantee resolutionWe suggest contacting Galaxy Asset Purchasing, LLC to ensure this matter is resolved

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms [redacted] 's disputeT-Mobile placed this account in ouroffice on 07/01/2016, to collect a balance of $on their behalfA validation notice was mailed toMr [redacted] on 07/04/2016, this notice included Mr [redacted] 's right to dispute the balance.To date this is the first communication we have received from Mr [redacted] notifying us that hedisputes owing a balance.The Wixom, Michigan address on the outside of the notice Mr [redacted] received, is the return mailaddress for our letter vendor.In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe have not reported our information for the above referenced account to the creditbureausIf Mr [redacted] has any further inquiries regarding this matter, please have him contact TMobiledirectly, and reference the T-Mobile account number listed above.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Convergent Outsourcing, Inchas reviewed Ms[redacted] ;s responseThe information referenced in our response reflects the information we have for Ms [redacted] Convergent outsourcing did not provide Ms [redacted] with account information that did not belong to her In response to the information, our position remains the sameConvergent Outsourcing did not report the above mentioned account to the credit reporting agenciesWe will forward a copy of this complaint and our response to our clientIf Ms [redacted] has any further inquiries regarding this account please have her contact [redacted] Wireless, as we are no longer handling the account

Re: [redacted] , [redacted] Case #: [redacted] Convergent account#: T- [redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas received Ms [redacted] disputeT-Mobile placed this account in our office on 12/26/to collect a balance of $on their behalfOn 01/04/2016, a validation notice was mailed to Ms [redacted] at the address we had on fileIt appears from the information provided in this dispute, that the apartment number that we had on file at that time was not correctIn response to Ms [redacted] dispute, we have closed the account in our office and returned it to our client, T-MobileWe have requested our information be removed from the credit bureausWe do not own the account therefore we cannot guarantee resolutionIf Ms [redacted] has any further inquiries, please have her contact T-Mobile directly as we are no longer handling the accountWe appreciate the opportunity to respond

Convergent Outsourcing, Inc? is attemptingto investigate this complaintWith the information provided I was unable to locate an account in our system.The phone number provided in this complaint of [redacted] did not locate any information in our systemIs this the phone number Mr [redacted] is receiving calls to?Mr [redacted] states that we are attempting to reach another party at this phone numberDoes Mr [redacted] have the parties name our system and or agent is asking for?In this complaint, Mr [redacted] states that he keeps receiving calls from Convergent OutsourcingThere was reference to a phone number that is calling him in this complaint of 661-873-While attempting to investigate this matter we called 661-873-and received a personal voice mailThis number is not affiliated with Convergent Outsourcing.To further investigate this matter we need additional informationPlease have Mr [redacted] provide the telephone number the calls are being received atIn addition Mr [redacted] states that this is a business phone lineIs it possible the company has a different number we might be calling and it is being routed to Mr [redacted] ?The number in this complaint of [redacted] was already added to our "do not call list' to ensure we do not call this numberTo have phone numbers being called removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa .com.If Mr [redacted] has any additional information that may be helpful in investigating this matter such as the dates of the calls, the time the calls were received,the phone number that appeared on the caller identification, he may send them to me directly at ***@convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience Mr [redacted] may be experiencing in this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Convergent Outsourcing, Inchas received Ms [redacted] disputeT-Mobile placed this account inour office on 12/28/to collect a balance of $on their behalf On 3/15/2016, we were advised the phone number of [redacted] was not a number to reach Ms[redacted] The phone number was marked badOur records reflect we have not attempted to callthat number againAdditionally, I have added the phone number of [redacted] to our "do not calllist" On 04/13/2016, we received a dispute through the credit bureaus that did not include the details onwhy Ms [redacted] was disputing the balanceOn 04/14/2016, we mailed a letter requestingadditional information from Ms [redacted] , so we may assist her in addressing the dispute In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe have requested our information be removed from the credit bureausWe willforward a copy of this communication and our response to our clientIf Ms [redacted] has any furtherinquiries, please have her contact T-Mobile directly as we are no longer handling the account.We appreciate the opportunity to respond Respectfully,Sarah K***Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As stated previous, although communication may have been attempted, it was not received by myselfI sincerely appreciate the prompt action on this matter.Very Respectfully, [redacted] ***

To Whom It May Concern.Convergent OutsourcingInchas received Mr [redacted] 's additional informationConvergentOutsourcing only collects on balances placed in our office by our clients; we do not buy debts.In an effort to help Mr [redacted] find resolution, we will request our information for this account beremoved from the credit bureausThe account remains in a disputed status, and we have ceasedcommunicationWe do not own this account so we cannot guarantee resolutionIfMr [redacted] has anyfurther inquiries regarding this matter, please have him contact Sprint directly.We appreciate the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Re: [redacted] Case#: [redacted] To whom this may concern, We have investigated Ms [redacted] complaint [redacted] placed this account in our office on 09/15/to collect $427.01on their behalfUpon investigating this complaint, I have found that on 08/27/2015, Ms [redacted] informed Convergent Outsourcing that she did not believe to owe the balance and that she believed this to be fraudAs of 08/27/2015, the collection activity had been suspended and the account was placed into a dispute statusIn response to the complaint, we have closed the account in our office and returned it to our clientIf Ms [redacted] has any inquiries please have her contact [redacted] as Convergent Outsourcing is no longer handling the accountWe appreciate the opportunity to respond

Dear [redacted] Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, [redacted] Convergent Outsourcing has received [redacted] complaint This account was placed in our office by [redacted] on 01/27/2016,to collect a balance on their behalf.Our company policy and our client's policy require specific verification for the protection of each consumer prior to disclosure of account informationIf a consumer declines to verify, our agents must treat them as a third party to avoid disclosing private consumer information.In response to receiving this information, Convergent Outsourcing has closed this account in our office and returned it to our client, [redacted] .We can confirm that we have not reported our information for this account to the credit bureausWe will forward a copy of the information received from your office to our clientIf Mr [redacted] has any further inquiries, please have him contact [redacted] directly; as we are no longer handling the accountWe appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Mrs [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Mr [redacted] , Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H [redacted] Compliance Representative

Re: Case # [redacted] , [redacted] To whom this may concern, Convergent Outsourcing, Inchas investigated Mr [redacted] 's complaint [redacted] placed this account in our office on 12123/2014, to collect on their behalfUpon investigating your complaint, I concluded that the agent you spoke with on 02/17/did not take the necessary steps to place your account in a dispute statusThis was necessary to investigate your dispute with [redacted] We apologize for any inconvenience this may have caused and the agent will be counselledIn response to this complaint, we have closed the account from our office and returned it to our clientWe have requested our information regarding the above mentioned account be removed from the credit reporting agenciesWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to [redacted] If you have any further inquiries please contact [redacted] , as we are no longer handling the accountWe appreciate the opportunity to respond

Convergent Outsourcing has received Mr [redacted] 's dispute with DirecTVDirecTV placed thisaccount in our office on 12/02/2016, to collect a balance of $on their behalfConvergentOutsourcing believes the information reported to the credit bureaus was reported with both fairand accurate information.The personal information on file for Mr [redacted] , including the social security number, wasprovided by DirecTV at the time of placement in our office.This communication through your office, is the first time we have been notified that Mr[redacted] disputes owing a balance with DirecTV.In response to receiving this communication from your office, we have closed this account inour office, as a dispute, and returned it to DirecTVConvergent Outsourcing will request ourinformation for this account be removed from the credit bureaus.We do not own this account and therefore cannot guarantee resolutionWe will forward a copyof the communication received from your office to our clientShould Mr [redacted] have anyinquiries regarding this matter, please have him contact DirecTV, directly.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office07/09/2012, to collect a balance of $on their behalfTo date,this is the first communication that we have received from [redacted] ***, notifying us that this account is believed to be fraudulent.We are sorry to hear that [redacted] may be a victim of fraudI have requested a fraud packet be mailed to [redacted] ***, at the address that was provided in this complaint.Please ask [redacted] to complete the fraud packet and return it to Convergent Outsourcing once it is received.We have placed the account in a disputed status and suspended collection activity at this time, so the account may be reviewed for fraud.The credit bureaus will be updated accordingly