Thank you for the opportunity to review this consumer’s situation. GE has agreed to exchange their defective gas range with a new unit a no charge. The order was processed on 10/25/16. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Once the concern is acted upon, I will accept the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]GE gave a horrible response. Someone is lying and I don't think it was the repairman. After he talked on the phone with GE tech support he said the switch wasn't defective since it still buzzed. It's a variable buzzer and should buzz at any setting. It wasn't and the repairman witnessed it. The repairman's paperwork he gave to us and nowhere on it does he say no problem found. The only thing I can think of why GE isn't replacing the switch is that there must be major failures in the field and they don't want to spend anymore money. If the send out another repairman he better have a replacement switch in his hand.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. I attempted to reach K[redacted] by phone number [redacted] more than once this morning and the recording states that the subscriber I have dialed is not in service. I was attempting to call Mr. [redacted] to once again offer to have our Factory Service Technician to come back out to service his in warranty unit. I will also be happy to reimburse the consumer $100 for food loss. He received $100 for the first food loss incident. Please contact me if there are any other questions or if I may be of further assistance.
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE dryer.
I've confirmed that the unit has been repaired and offered her a one-year extension on her warranty beyond the one-year manufacturer's...
warranty.
She has accepted this as a fair resolution to her complaint.
Please contact me if you have any further questions or concerns. I can be reached directly at[redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation.
Please be advised that a new GE refrigerator was delivered to Mr. [redacted] on June 3, 2015 per a prorated agreement with him and GE. A partial reimbursement of the prorate price to him was processed today in the amount of...
$68.97. As a gesture of goodwill GE has also issued him a one-year letter of commitment for functional repairs a year beyond the manufacturer’s warranty.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] regarding the issue/concern with his GE wall-oven. GE has advised him that the unit is over one-year old and out of warranty. However, as a gesture of goodwill GE has agreed to repair the unit at no charge....
Mr. [redacted] is scheduled with GE Factory Service for Tuesday, March 10, 2015 between 1-5:00pm.
Please contact me if there are any other questions or if I may be of further assistance.
We have reviewed the consumer's response and our position remains unchanged. Because of the consumer's threat to our technician he will remain on our "do not service" list. We have listened to recorded calls that reinforce our position. Since the dryer is under warranty we have offered to let...
the consumer find someone locally to repair and we would reimburse that expense. To further speed the process we also offered to expedite any needed parts once diagnosed. The consumer has rejected our offer.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] apologized for the trouble he had with his GE microwave as well as the delivery of the new unit. Although the appliance was out of warranty, GE honored a discount on the new unit as a good will...
gesture. Due to the difficulties he had with the delivery agency, I agreed to refund the delivery fee in the amount of $110. He didn't feel this was a fair and reasonable resolution to his complaint. If he changes his mind, the offer will stand through the end of the business day on 12/30/16. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I...
reviewed appear below.
Regards,
[redacted]
They agreed to exchange the fridge after I called non stop for days. It took 4 weeks to get the refrigerator and there were even problems with the delivery. First the delivery was late so we needed to switch days and then they showed up 6 hours early, luckily I was home!! I received a check for $100 to replace food however the name on the check is wrong and I have not heard back with regards to getting a new check and still have not heard back. I have also taken issue with the company that $100 does not cover the cost to replace food or the fact that I went 4 weeks with no fridge and had to eat out. I am still not satisfied with the outcome or the customer service I received.
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s washer was repaired on September 8,2015 by a GE Factory Service technician. Also as a gesture of goodwill GE hassent Ms. [redacted] $50 as an inconvenience allowance to assist with laundry...
expenseswhile waiting for the repair. GE has also issued her a 6 month letter ofcommitment extending the warranty for repairs. Please contact me if there are any other questions or if I may be offurther assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. GE has agreed to replace the defective unit, which is expected to arrive in ~10 days. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate the Revdex.com's and [redacted] (GE) support and professionalism on this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
I take issue with[redacted] (not exactly sure if this is the correct spelling of his last name) response because at times he was rude and condescending. One of the parts for the refrigerator I had to research the part number myself and he he reluctantly agreed to provide it. Initially, he had offered a $100 reimbursement and the dairy compartment shelving. I informed him that there had been a conversation between the appliance store dealer and GE's ASM and I was informed by the dealer that the replacement unit would have the same features but would be slightly bigger. This turned out not to be the case. Furthermore, I was never given the option of a refund. [redacted] was adamant about same versus comparable replacement terminology. He also stated that I needed to understand he was not going to "rebuild my refrigerator" and I responded that I as a consumer deserved to get what I paid for. He even told me that I could go to the store ad look out other models to see what I thought was a comparable replacement but this was not to say he was willing to provide another unit. I went to my local [redacted] and looked at the same model as the replacement unit that I currently have and discovered that two of the shelves was in the model. The sale representative from [redacted] told me they were standards features and was willing to give me a written statement to that effect. [redacted] refused to accept that this was the case. The replacement model retails for $150 cheaper than the model I originally purchased which has subsequently been discontinued. His response to that was he was not going to provide shelving and pay out a $100 and that it was one or the other. He failed to accept that the unit I originally purchased had these shelves in addition to a full-width fresh food compartment with an adjustable temperature control. GE replaced my model with a cheaper unit that have less features. He acted like he was doing me a favor by providing these shelving even though they were part of the original unit. It appears he is using the $100 as a baseline for the purchase of the shelves that should have been part of the replacement unit. He was so rude in relating that he was not going to provide the shelving and a monetary reimbursement and initially any type of resolution was taken off the table. My husband contacted him and had a more amicable conversation with him and he agreed to provide just the shelving. My experience with GE from the repair to the replacement has been horrible and I am appalled at how they treat their customers. %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
No voicemail received. I can be reached after 5 pm during the week or on weekends.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE Factory Service, as well as an authorized independent servicecompany, has found the unit to be making normal operating sounds. Please contact me if there are any other questions or if I may be of further...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
I lost his e-mail. Finally found it and I did forward the scans of the receipt and all the phone #'s I spoke to. I have yet to receive his response. I will accept it once I find out what GE will do for me.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. I spoke with the consumer on 12/11/15 and discussed her service history. The local servicer Modern TV has order a smart board for her range and once it's in will call the consumer to schedule a return service call once the parts are in. If this service doesn't satisfy the consumer then we will look at a prorate exchange option.Please contact me if there are any other questions or if I may be of
further assistance.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have had three visits since my complaint. They have installed new igniters but the situation persists. GE doles out parts without regard to the real problems, so each visit results in only a partial fix. There is always another part to order, and time ticks by. Thanksgiving is next week and I am still without a reliably functioning range. It has been two months and more than six technician visits. I need a solution to this situation, and GE is not providing it.Regards,[redacted]
Thank you for the opportunity to review this consumer’s situation. GE has agreed to exchange their defective gas range with a new unit a no charge. The order was processed on 10/25/16. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Once the concern is acted upon, I will accept the resolution.
We have agreed to buyback this consumer's refrigerator. They will not allow in warranty repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]GE gave a horrible response. Someone is lying and I don't think it was the repairman. After he talked on the phone with GE tech support he said the switch wasn't defective since it still buzzed. It's a variable buzzer and should buzz at any setting. It wasn't and the repairman witnessed it. The repairman's paperwork he gave to us and nowhere on it does he say no problem found. The only thing I can think of why GE isn't replacing the switch is that there must be major failures in the field and they don't want to spend anymore money. If the send out another repairman he better have a replacement switch in his hand.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. I attempted to reach K[redacted] by phone number [redacted] more than once this morning and the recording states that the subscriber I have dialed is not in service. I was attempting to call Mr. [redacted] to once again offer to have our Factory Service Technician to come back out to service his in warranty unit. I will also be happy to reimburse the consumer $100 for food loss. He received $100 for the first food loss incident. Please contact me if there are any other questions or if I may be of further assistance.
[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE dryer.
I've confirmed that the unit has been repaired and offered her a one-year extension on her warranty beyond the one-year manufacturer's...
warranty.
She has accepted this as a fair resolution to her complaint.
Please contact me if you have any further questions or concerns. I can be reached directly at[redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation.
Please be advised that a new GE refrigerator was delivered to Mr. [redacted] on June 3, 2015 per a prorated agreement with him and GE. A partial reimbursement of the prorate price to him was processed today in the amount of...
$68.97. As a gesture of goodwill GE has also issued him a one-year letter of commitment for functional repairs a year beyond the manufacturer’s warranty.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] regarding the issue/concern with his GE wall-oven. GE has advised him that the unit is over one-year old and out of warranty. However, as a gesture of goodwill GE has agreed to repair the unit at no charge....
Mr. [redacted] is scheduled with GE Factory Service for Tuesday, March 10, 2015 between 1-5:00pm.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]%3
We have reviewed the consumer's response and our position remains unchanged. Because of the consumer's threat to our technician he will remain on our "do not service" list. We have listened to recorded calls that reinforce our position. Since the dryer is under warranty we have offered to let...
the consumer find someone locally to repair and we would reimburse that expense. To further speed the process we also offered to expedite any needed parts once diagnosed. The consumer has rejected our offer.
we have agreed to exchange this consumer's washer.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] apologized for the trouble he had with his GE microwave as well as the delivery of the new unit. Although the appliance was out of warranty, GE honored a discount on the new unit as a good will...
gesture. Due to the difficulties he had with the delivery agency, I agreed to refund the delivery fee in the amount of $110. He didn't feel this was a fair and reasonable resolution to his complaint. If he changes his mind, the offer will stand through the end of the business day on 12/30/16. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I...
reviewed appear below.
Regards,
[redacted]
They agreed to exchange the fridge after I called non stop for days. It took 4 weeks to get the refrigerator and there were even problems with the delivery. First the delivery was late so we needed to switch days and then they showed up 6 hours early, luckily I was home!! I received a check for $100 to replace food however the name on the check is wrong and I have not heard back with regards to getting a new check and still have not heard back. I have also taken issue with the company that $100 does not cover the cost to replace food or the fact that I went 4 weeks with no fridge and had to eat out. I am still not satisfied with the outcome or the customer service I received.
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s washer was repaired on September 8,2015 by a GE Factory Service technician. Also as a gesture of goodwill GE hassent Ms. [redacted] $50 as an inconvenience allowance to assist with laundry...
expenseswhile waiting for the repair. GE has also issued her a 6 month letter ofcommitment extending the warranty for repairs. Please contact me if there are any other questions or if I may be offurther assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. GE has agreed to replace the defective unit, which is expected to arrive in ~10 days. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate the Revdex.com's and [redacted] (GE) support and professionalism on this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
I take issue with[redacted] (not exactly sure if this is the correct spelling of his last name) response because at times he was rude and condescending. One of the parts for the refrigerator I had to research the part number myself and he he reluctantly agreed to provide it. Initially, he had offered a $100 reimbursement and the dairy compartment shelving. I informed him that there had been a conversation between the appliance store dealer and GE's ASM and I was informed by the dealer that the replacement unit would have the same features but would be slightly bigger. This turned out not to be the case. Furthermore, I was never given the option of a refund. [redacted] was adamant about same versus comparable replacement terminology. He also stated that I needed to understand he was not going to "rebuild my refrigerator" and I responded that I as a consumer deserved to get what I paid for. He even told me that I could go to the store ad look out other models to see what I thought was a comparable replacement but this was not to say he was willing to provide another unit. I went to my local [redacted] and looked at the same model as the replacement unit that I currently have and discovered that two of the shelves was in the model. The sale representative from [redacted] told me they were standards features and was willing to give me a written statement to that effect. [redacted] refused to accept that this was the case. The replacement model retails for $150 cheaper than the model I originally purchased which has subsequently been discontinued. His response to that was he was not going to provide shelving and pay out a $100 and that it was one or the other. He failed to accept that the unit I originally purchased had these shelves in addition to a full-width fresh food compartment with an adjustable temperature control. GE replaced my model with a cheaper unit that have less features. He acted like he was doing me a favor by providing these shelving even though they were part of the original unit. It appears he is using the $100 as a baseline for the purchase of the shelves that should have been part of the replacement unit. He was so rude in relating that he was not going to provide the shelving and a monetary reimbursement and initially any type of resolution was taken off the table. My husband contacted him and had a more amicable conversation with him and he agreed to provide just the shelving. My experience with GE from the repair to the replacement has been horrible and I am appalled at how they treat their customers. %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
No voicemail received. I can be reached after 5 pm during the week or on weekends.
Regards,
[redacted]
 %
Thank-you for the opportunity to review this consumer’s situation. GE Factory Service, as well as an authorized independent servicecompany, has found the unit to be making normal operating sounds. Please contact me if there are any other questions or if I may be of further...
assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
I lost his e-mail. Finally found it and I did forward the scans of the receipt and all the phone #'s I spoke to. I have yet to receive his response. I will accept it once I find out what GE will do for me.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. I spoke with the consumer on 12/11/15 and discussed her service history. The local servicer Modern TV has order a smart board for her range and once it's in will call the consumer to schedule a return service call once the parts are in. If this service doesn't satisfy the consumer then we will look at a prorate exchange option.Please contact me if there are any other questions or if I may be of
further assistance.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have had three visits since my complaint. They have installed new igniters but the situation persists. GE doles out parts without regard to the real problems, so each visit results in only a partial fix. There is always another part to order, and time ticks by. Thanksgiving is next week and I am still without a reliably functioning range. It has been two months and more than six technician visits. I need a solution to this situation, and GE is not providing it.Regards,[redacted]