Cook's Glass & Mirror Company Inc.

We have agreed to buyback this consumer's refrigerator.  They will not allow in warranty repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called [redacted] twice and left a message updating the situation. Yesterday I left a message stating that the refrigerator is still broken, I still don't have a working refrigerator. At the appointment of jan 18th the service man changed a fan on it but it didn't resolve the problem. He left his number so I called him numerous time and left a message so he can come back but he never called me back to reschedule. Please let me know what to do next
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

We have reviewed the consumer's response and our position remains unchanged. Because of the consumer's threat to our technician he will remain on our "do not service" list. We have listened to recorded calls that reinforce our position.  Since the dryer is under warranty we have offered to let...

the consumer find someone locally to repair and we would reimburse that expense. To further speed the process we also offered to expedite any needed parts once diagnosed. The consumer has rejected our offer.

we have agreed to exchange this consumer's washer.

Thank-you for the opportunity to review this consumer’s situation. GE did not agree to replace the product in question.        Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] regarding the issue/concern with his GE wall-oven. GE has advised him that the unit is over one-year old and out of warranty. However, as a gesture of goodwill GE has agreed to repair the unit at no charge....

Mr. [redacted] is scheduled with GE Factory Service for Tuesday, March 10, 2015 between 1-5:00pm.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
 
Sincerely,
[redacted]%3

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service and inconvenience, I have agreed to exchange the unit under the one-year...

warranty. She has accepted this as a fair resolution to her complaint. She should receive the new unit in approximately 5-7 business days. The delivery agency will have to haul away the current unit at the same time they deliver the new appliance. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE dryer.
I've confirmed that the unit has been repaired and offered her a one-year extension on her warranty beyond the one-year manufacturer's...

warranty.
She has accepted this as a fair resolution to her complaint.
Please contact me if you have any further questions or concerns.  I can be reached directly at[redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] apologized for the trouble he had with his GE microwave as well as the delivery of the new unit. Although the appliance was out of warranty, GE honored a discount on the new unit as a good will...

gesture. Due to the difficulties he had with the delivery agency, I agreed to refund the delivery fee in the amount of $110.  He didn't feel this was a fair and reasonable resolution to his complaint. If he changes his mind, the offer will stand through the end of the business day on 12/30/16. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]GE gave a horrible response. Someone is lying and I don't think it was the repairman. After he talked on the phone with GE tech support he said the switch wasn't defective since it still buzzed. It's a variable buzzer and should buzz at any setting. It wasn't and the repairman witnessed it. The repairman's paperwork he gave to us and  nowhere on it does he say no problem found. The only thing I can think of why GE isn't replacing the switch is that there must be major failures in the field and  they don't want to spend anymore money. If the send out another repairman he better have a replacement switch in his hand.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. GE has agreed to exchange their defective gas range with a new unit a no charge.  The order was processed on 10/25/16.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the...

opportunity to re-review this consumer’s situation.
 
GE Factory Service has a 30 day repair warranty on all repairs. If Ms. [redacted] dishwasher is still not repaired she is welcome to have service back out before May 11, 2015 for a GE Factory Service technician to take another look at the issue. She is welcome to give me a call at[redacted], to schedule the service appointment or she can also call GE Factory Service directly at [redacted] to arrange an appointment.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE Factory Service, as well as an authorized independent servicecompany, has found the unit to be making normal operating sounds.   Please contact me if there are any other questions or if I may be of further...

assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Because I paid for a Magnatron Part from GE last 5/15 and that part has failed on three different times since that date. The part is under a 5 year warranty and since it keeps breaking it is not my fault that the parts are defective and I should not have to pay for Labor or service.If they had fixed it right the first time I would have been satisfied.  They should honor their parts and warranty without charging an absorbent fee of 190.00 for labor on a part that snaps in.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have had three visits since my complaint.  They have installed new igniters but the situation persists.  GE doles out parts without regard to the real problems, so each visit results in only a partial fix.  There is always another part to order, and time ticks by.  Thanksgiving is next week and I am still without a reliably functioning range.  It has been two months and more than six technician visits.  I need a solution to this situation, and GE is not providing it.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  GE has agreed to replace the defective unit, which is expected to arrive in ~10 days.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate the Revdex.com's and [redacted] (GE) support and professionalism on this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE continues with their abuse and insult to their customers' intelligence. Since they are incapable of sending me a descent part and refuse to send me a new range and Above all, shamefully refuse to stand behind their products, the least they should do is to compensate my wasted time, money, and patients is to give me a discount offer of no less than $ 1500.00.    Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]
 
 They agreed to exchange the fridge after I called non stop for days. It took 4 weeks to get the refrigerator and there were even problems with the delivery. First the delivery was late so we needed to switch days and then they showed up 6 hours early, luckily I was home!! I received a check for $100 to replace food however the name on the check is wrong and I have not heard back with regards to getting a new check and still have not heard back. I have also taken issue with the company that $100 does not cover the cost to replace food or the fact that I went 4 weeks with no fridge and had to eat out. I am still not satisfied with the outcome or the customer service I received.

Thank-you for the opportunity to review this consumer’s situation. I spoke with the consumer on 12/11/15 and discussed her service history.  The local servicer Modern TV has order a smart board for her range and once it's in will call the consumer to schedule a return service call once the parts are in.  If this service doesn't satisfy the consumer then we will look at a prorate exchange option.Please contact me if there are any other questions or if I may be of
further assistance.