Cook's Glass & Mirror Company Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]s washer is over a year old and out of warranty. However, as a one-time gesture of goodwill GE agreed to a no charge service repair. GE Factory Service technician was out today (2/19/16) and...

determined that the unit had not been leveled properly during the initial installation.Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.
 
The [redacted]s continued to work with GE Consumer Relations.  The washing machine in question is in the process of being replaced. 
 Please contact me if there are any other questions or if I may be of...

further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE appliances. I agreed to e-mail our product management team for more information and told her that I would get back to her as soon as possible. Please...

contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have closed the consumer's case.  If she chooses to call me and provide the information we need I will be glad to discuss her concerns.

4/21/15
Thank you for the opportunity to review this consumer's case.  Please be advised that Lowe's has provided a loaner to Ms. [redacted] and service is scheduled for tomorrow.
Ms. [redacted] will speak about the concern of food loss with our insurance provider to see if there is any assistance...

with that.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have reached out to Mr. [redacted] to discuss his concerns regarding his recent GE repair bill but I had to leave a voicemail. Please let me know if you have any other contact numbers to reach him at other than the one listed in the...

Revdex.com complaint. Sincerely, [redacted]Program Manager

I called GE Care 1st but GE Care told me that their technicians are not available to come until 7 days later and it will take another 3-5 days to order the parts, which means at least 10 - 15day no oven for us, and that is a big issue for my family. So, I had to hire a local appliance repairman...

who came right away to fix the oven.  I have no idea if he is authorised by GE but he told me that he repairs GE's products all the time in his profession.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s washer and dryer are nearly two years out and out of warranty. As a gesture of goodwill GE has offered to waive the home/trip diagnosis fee and send a technician out to take a look at what is...

going on and assist with a discount for parts and labor if a repair is needed. Mr. [redacted] has declined the offer. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.                                  Please be advised that GE has agreed to...

reverse the home diagnosis charge as well as half of the labor fee as a gesture of goodwill. [redacted] understands that she will receive a new invoice for the remaining charges and be responsible for payment.               Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that as a gesture of goodwill GE has assisted Mr. [redacted] with a prorate on a comparable matching washer. The order has been processed.
 
Please contact me if there are any other questions or if I may...

be of further assistance.
 
Sincerely,
[redacted]

[redacted]  1.      GE stated in their reply to the Revdex.com that they would have their Maintenance Department contact me and schedule repairs to my oven.  No one from GE called and therefore, no repair attempt has been made. 2.      GE needs to repair my oven or otherwise resolve the issue, such as providing a new oven at their expense. Thank you in advance for considering my request.  In addition to e-mail, I can be reached by phone at [redacted] Best regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE had previously agreed to issue a Letter of Commitment regarding the unit in question.It remains in effect through 2/11/16 and will be honored.  GE is not agreeable to extending that timeframe.  Please contact me if there...

are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have tried calling Mrs. [redacted] on two different phone numbers but there was no answer and no place to leave voicemails. I do see that she is scheduled for repair tomorrow from 1-5. I will follow up after the repair.  If she...

would like to discuss this further before service is ran, I can be reached at [redacted] anytime from 8am - 1pm EST. Sincerely, [redacted]Program Manager

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 9/12/16 and offered him a far deeper discount into a new unit and waived the delivery, installation, and haul away of the old unit fee.  The consumer accepted.   Please contact me if...

there are any other questions or if I may be of further assistance.   [redacted]

[redacted]
[redacted]
[redacted]
[redacted]
  GE assigned a customer advocate after I filed the complaint and...

they came up with a solution that was acceptable to us. I couldn't find how to let anyone know on the links shown above. [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has bought back the washing machine in question.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer¿s situation. I tried to reach Mr. [redacted] on December 15, 2015 but unfortunately I had to leave a voice message. Please be advised that the unit is over seven years old and out of warranty. A GE Factory Service technician was out on December...

10, 2015 and gave Mr. [redacted] an estimate to repair both the refrigerator and range but he chose not to proceed with the repair. Mr. [redacted] scheduled the service appointment online himself and was aware of the trip/diagnosis charge. The charge is a valid charge and therefore GE does not agree to reverse the charges and he is responsible for payment. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]