Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While the tech did come on April 30 the appointment was supposed to be for him to replace the water valve that the previous tech determined was part of the problem after doing a short wash with some clothes. The tech that areived on the 30th didnot replace the valve instead he asked me what the problem was and started a wash cycle with no clothes then after about 10 or 15 minutes he decided he needed to go out to his truck to call engineering and was still on the phone with them when he came back in still trying to explain to them waht the problems were. At this point they had him looking for a button on the machine that wasnt there to put it into a test cycle. He now stopped the empty wash cycle and finally got it into a test mode and the only thing he checked was for any trouble codes and to make sure that the spin cycle was spinngng at the proper RPM and thensaid nothing was wrong and giving it back to customer relations without doing anything that he was supposed to like replacing the water valve. We still have a machine that is not working properly still leaving detergent and fabric softner stains on clothes due to lack of water, sill running at least 30 -45 minutes longer then its cycle time due to the clothes getting all twisted and machine cant balance itself out and still rinsing with warm water. I find it ironic how one tech does a small cycle of clothes to determine part of the problem and the one who was supposed to fix it and doesnt says nothing is wrong with it. And while I spoke with [redacted] she offered a buy back of only 500 on a machine that cost me an additional 875. as an upgrade to the top load GE machine the builder was offering as a standard when I bought my brand new house just 2 years ago. This is also the second machine since the because almost the same problems happened on the original one and after they tried replacing the dispenser bin and mother board which made things worse they decided to send me a replacement which has been worse since the day I got it delivered. 
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
 
GE technician arrived this morning 7/1 and will overnight the part needed for repair.  Ms. [redacted] stated she would install the part.   
 
Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  GE did not agree to cover currently needed repairs to this product.    Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Today 10/31/16 I scheduled a no charge service call for [redacted] at the earliest opportunity on 11/17/16 between 8am and Noon.  Jamie accepted the service call.   Please contact me if there are any other questions...

or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.
Please be advised that GE did speak with Ms. [redacted] on July 9, 2015 regarding the issue with her GE microwave. However, no resolution was given as Ms. [redacted] ended the call by hanging up. If she would like to give me a call at...

###-###-#### (8-5:00 EST) I would be more than happy to discuss further. She will need to have the model and serial number from the microwave available when she calls.
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has declined to make a reimbursement towards the unit that has been purchased.        Please contact me if there are any other questions or if I may be of further assistance.

Now [redacted] has completed a service call for this consumer in addition to the calls by GE service.

Thank-you for the opportunity to review this consumer’s situation. Spoke with consumer [redacted] on Monday 2/29/16.  He explained that he thinks there's a software issue when using his defrost feature.  I recommended we send our Factory Service Technician out to properly diagnose the...

potential issue.  He didn't want to pay our out of warranty trip charge of $99.95.  I offered to assist with parts/labor if the unit did have an issue.  He refused and stated he would live with it.  I explained that he could also select the defrost time and not by pounds.  There's nothing further we can offer the consumer without a proper diagnosis.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. Due to the numerous service calls on this (in-warranty) refrigerator, I have agreed to exchange it for a comparable GE model. He is...

going to look around at some of his options and call me back to process the exchange.  Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

we have agreed to exchange this consumer's dryer

We have agreed to exchange this consumer's range.

I have left Mr. [redacted] a voicemail to discuss his case further.
I will wait for his call back and send an update after our discussion.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I received the most recent message from Mrs. [redacted]. 
My offer that I posted in my last response remains the same.  The offer will remain open through the end of the business day on 5/22/15.  If I don't hear from her by then, the offer will be null and void and the consumer relations case will be closed.
Thank you,
[redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of reimbursing the purchase price of the product and having it picked up from the home.  Please contact me if there are any other questions or if I may be of further assistance.

We have agreed to buyback this consumer's laundry unit.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the problems she's had with her GE washer.  Because the cost of the repair may have exceeded the cost of a replacement, we offered a replacement unit at a discounted price. Mrs....

[redacted] has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Although the refrigerator has hit a period of colder weather in Phoenix and is thus working OK for now, I fully expect it to fail once the weather warms again, based on past experience.  GE has logged my complaint but the Revdex.com certainly helped get their attention to a lemon of a refrigerator.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement for the product in question.        Please contact me if there are any other questions or if I may be of further assistance.