I have left Mr. [redacted] a voicemail to discuss his case further.
I will wait for his call back and send an update after our discussion.
Sincerely,
[redacted]Program Manager
was able to negotiate a satisfactory resolution to my problem. I would like to thank you for all your assistance. It certainly cut through the red tape I was stuck in. ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To elaborate, yes a discount was offered and I turned it down.But no information was given on cost of part or what the percentage discount given would be. That would of been helpful in making my decision.They wanted to send out a service call for a fee. But they had my model number and could of had this information ready when they called me.Since they asked, the serial number is [redacted]I am not the first person with their washing machine breaking after a short time. All you have to do is a [redacted] search for - ge washing machine hub. There are plenty of pictures and videos of the hub disintegrated. I can get over a 20 year appliance only lasting 3 years with a 1 year warranty. What is unacceptable is the cost involved to fix. Between labor and the new tub (because for the stainless steel you can not buy just the hub), it would cost more then I first paid for the entire washing machine.Lastly, nothing was mentioned about their support phone number offering me the wrong part number. As such, I am out another 80 dollars and a part I can not use. Any one want a cheap GE hub?
Regards,[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE did not agree to cover currently needed repairs to this product. Please contact me if there are any other questions or if I may be of further assistance.
I received the most recent message from Mrs. [redacted].
My offer that I posted in my last response remains the same. The offer will remain open through the end of the business day on 5/22/15. If I don't hear from her by then, the offer will be null and void and the consumer relations case will be closed.
Thank you,
[redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the tech did come on April 30 the appointment was supposed to be for him to replace the water valve that the previous tech determined was part of the problem after doing a short wash with some clothes. The tech that areived on the 30th didnot replace the valve instead he asked me what the problem was and started a wash cycle with no clothes then after about 10 or 15 minutes he decided he needed to go out to his truck to call engineering and was still on the phone with them when he came back in still trying to explain to them waht the problems were. At this point they had him looking for a button on the machine that wasnt there to put it into a test cycle. He now stopped the empty wash cycle and finally got it into a test mode and the only thing he checked was for any trouble codes and to make sure that the spin cycle was spinngng at the proper RPM and thensaid nothing was wrong and giving it back to customer relations without doing anything that he was supposed to like replacing the water valve. We still have a machine that is not working properly still leaving detergent and fabric softner stains on clothes due to lack of water, sill running at least 30 -45 minutes longer then its cycle time due to the clothes getting all twisted and machine cant balance itself out and still rinsing with warm water. I find it ironic how one tech does a small cycle of clothes to determine part of the problem and the one who was supposed to fix it and doesnt says nothing is wrong with it. And while I spoke with [redacted] she offered a buy back of only 500 on a machine that cost me an additional 875. as an upgrade to the top load GE machine the builder was offering as a standard when I bought my brand new house just 2 years ago. This is also the second machine since the because almost the same problems happened on the original one and after they tried replacing the dispenser bin and mother board which made things worse they decided to send me a replacement which has been worse since the day I got it delivered.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation.
Please be advised that GE did speak with Ms. [redacted] on July 9, 2015 regarding the issue with her GE microwave. However, no resolution was given as Ms. [redacted] ended the call by hanging up. If she would like to give me a call at...
###-###-#### (8-5:00 EST) I would be more than happy to discuss further. She will need to have the model and serial number from the microwave available when she calls.
Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement for the product in question. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing the purchase price of the product and having it picked up from the home. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. Due to the numerous service calls on this (in-warranty) refrigerator, I have agreed to exchange it for a comparable GE model. He is...
going to look around at some of his options and call me back to process the exchange. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank-you for the opportunity to review this consumer’s situation.
The refrigerator in question has been repaired.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer¿s situation. I tried to reach Mr. [redacted] on December 15, 2015 but unfortunately I had to leave a voice message. Please be advised that the unit is over seven years old and out of warranty. A GE Factory Service technician was out on December...
10, 2015 and gave Mr. [redacted] an estimate to repair both the refrigerator and range but he chose not to proceed with the repair. Mr. [redacted] scheduled the service appointment online himself and was aware of the trip/diagnosis charge. The charge is a valid charge and therefore GE does not agree to reverse the charges and he is responsible for payment. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that a GE Factory Service technician was out to Ms. [redacted]’s home on 3/29/17 and found no fault with the refrigerator. Please contact me if there are any other questions or if I may be of further...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the refrigerator has hit a period of colder weather in Phoenix and is thus working OK for now, I fully expect it to fail once the weather warms again, based on past experience. GE has logged my complaint but the Revdex.com certainly helped get their attention to a lemon of a refrigerator.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. Spoke with consumer [redacted] on Monday 2/29/16. He explained that he thinks there's a software issue when using his defrost feature. I recommended we send our Factory Service Technician out to properly diagnose the...
potential issue. He didn't want to pay our out of warranty trip charge of $99.95. I offered to assist with parts/labor if the unit did have an issue. He refused and stated he would live with it. I explained that he could also select the defrost time and not by pounds. There's nothing further we can offer the consumer without a proper diagnosis. Please contact me if there are any other questions or if I may be of further assistance.
I have left Mr. [redacted] a voicemail to discuss his case further.
I will wait for his call back and send an update after our discussion.
Sincerely,
[redacted]Program Manager
[ The rep for the company contacted me and I...
was able to negotiate a satisfactory resolution to my problem. I would like to thank you for all your assistance. It certainly cut through the red tape I was stuck in. ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To elaborate, yes a discount was offered and I turned it down.But no information was given on cost of part or what the percentage discount given would be. That would of been helpful in making my decision.They wanted to send out a service call for a fee. But they had my model number and could of had this information ready when they called me.Since they asked, the serial number is [redacted]I am not the first person with their washing machine breaking after a short time. All you have to do is a [redacted] search for - ge washing machine hub. There are plenty of pictures and videos of the hub disintegrated. I can get over a 20 year appliance only lasting 3 years with a 1 year warranty. What is unacceptable is the cost involved to fix. Between labor and the new tub (because for the stainless steel you can not buy just the hub), it would cost more then I first paid for the entire washing machine.Lastly, nothing was mentioned about their support phone number offering me the wrong part number. As such, I am out another 80 dollars and a part I can not use. Any one want a cheap GE hub?
Regards,[redacted]
We have agreed to exchange this consumer's range.
Thank-you for the opportunity to review this consumer’s situation. GE did not agree to cover currently needed repairs to this product. Please contact me if there are any other questions or if I may be of further assistance.
I received the most recent message from Mrs. [redacted].
My offer that I posted in my last response remains the same. The offer will remain open through the end of the business day on 5/22/15. If I don't hear from her by then, the offer will be null and void and the consumer relations case will be closed.
Thank you,
[redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the tech did come on April 30 the appointment was supposed to be for him to replace the water valve that the previous tech determined was part of the problem after doing a short wash with some clothes. The tech that areived on the 30th didnot replace the valve instead he asked me what the problem was and started a wash cycle with no clothes then after about 10 or 15 minutes he decided he needed to go out to his truck to call engineering and was still on the phone with them when he came back in still trying to explain to them waht the problems were. At this point they had him looking for a button on the machine that wasnt there to put it into a test cycle. He now stopped the empty wash cycle and finally got it into a test mode and the only thing he checked was for any trouble codes and to make sure that the spin cycle was spinngng at the proper RPM and thensaid nothing was wrong and giving it back to customer relations without doing anything that he was supposed to like replacing the water valve. We still have a machine that is not working properly still leaving detergent and fabric softner stains on clothes due to lack of water, sill running at least 30 -45 minutes longer then its cycle time due to the clothes getting all twisted and machine cant balance itself out and still rinsing with warm water. I find it ironic how one tech does a small cycle of clothes to determine part of the problem and the one who was supposed to fix it and doesnt says nothing is wrong with it. And while I spoke with [redacted] she offered a buy back of only 500 on a machine that cost me an additional 875. as an upgrade to the top load GE machine the builder was offering as a standard when I bought my brand new house just 2 years ago. This is also the second machine since the because almost the same problems happened on the original one and after they tried replacing the dispenser bin and mother board which made things worse they decided to send me a replacement which has been worse since the day I got it delivered.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation.
Please be advised that GE did speak with Ms. [redacted] on July 9, 2015 regarding the issue with her GE microwave. However, no resolution was given as Ms. [redacted] ended the call by hanging up. If she would like to give me a call at...
###-###-#### (8-5:00 EST) I would be more than happy to discuss further. She will need to have the model and serial number from the microwave available when she calls.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement for the product in question. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing the purchase price of the product and having it picked up from the home. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. Due to the numerous service calls on this (in-warranty) refrigerator, I have agreed to exchange it for a comparable GE model. He is...
going to look around at some of his options and call me back to process the exchange. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager
Thank-you for the opportunity to review this consumer’s situation.
The refrigerator in question has been repaired.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer¿s situation. I tried to reach Mr. [redacted] on December 15, 2015 but unfortunately I had to leave a voice message. Please be advised that the unit is over seven years old and out of warranty. A GE Factory Service technician was out on December...
10, 2015 and gave Mr. [redacted] an estimate to repair both the refrigerator and range but he chose not to proceed with the repair. Mr. [redacted] scheduled the service appointment online himself and was aware of the trip/diagnosis charge. The charge is a valid charge and therefore GE does not agree to reverse the charges and he is responsible for payment. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE technician arrived this morning 7/1 and will overnight the part needed for repair. Ms. [redacted] stated she would install the part.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation. Please be advised that a GE Factory Service technician was out to Ms. [redacted]’s home on 3/29/17 and found no fault with the refrigerator. Please contact me if there are any other questions or if I may be of further...
assistance. Sincerely,[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the refrigerator has hit a period of colder weather in Phoenix and is thus working OK for now, I fully expect it to fail once the weather warms again, based on past experience. GE has logged my complaint but the Revdex.com certainly helped get their attention to a lemon of a refrigerator.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
GE assigned a customer advocate after I filed the complaint and...
they came up with a solution that was acceptable to us. I couldn't find how to let anyone know on the links shown above. [redacted]
Thank-you for the opportunity to review this consumer’s situation. Spoke with consumer [redacted] on Monday 2/29/16. He explained that he thinks there's a software issue when using his defrost feature. I recommended we send our Factory Service Technician out to properly diagnose the...
potential issue. He didn't want to pay our out of warranty trip charge of $99.95. I offered to assist with parts/labor if the unit did have an issue. He refused and stated he would live with it. I explained that he could also select the defrost time and not by pounds. There's nothing further we can offer the consumer without a proper diagnosis. Please contact me if there are any other questions or if I may be of further assistance.
I have reviewed the response by this consumer. Our discounted offer remains the same and is good through 5/27/16. Thank you, [redacted]Program Manager