Cornerstone Investment Services

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order #*** Cami Secret Animal Print s/3
$9.99Cami Secret Neutral Colors s/3 $9.99Cami Secret Basic Colors $9.99Processing and handling $4.99Total $34.96 We are sorry to hear that the customer was not happy with their ordering experience.Unfortunately, we experienced a backorder on this item. This order shipped on 9/18/with DHLG Tracking #***. Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience.Sincerely yours,Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel ProductsOrder # *** Received on 09/18/BOGO Miracle Bamboo Pillow Queen = $Processing and handling $each Pillow x= $Total $We are sorry that the customer was not happy with their Miracle Bamboo Pillow and the case broke for themOur main office in New Jersey will be sending the customer another Pillow Case, please allow 10-business days for delivery. Order * *** via UPS tracking number ***Quality customer service is very important to us and we thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here

I just finished speaking to a customer service rep, Maryann and my complaint has been resolvedThe Bamboo pillow people are shipping out another pillowThey said they never received anything and didn't know what was going.I thank you so much for your assistance with this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI look forward to receiving the shipment

Thank you so much for the speedy service you have provided on my complaint below. I am ready accept the offer as stated in the attachment with these exceptionsWhat started this complaint in the first place was when I placed the order the person(on answer machine) kept adding things to my order I did not want like gift cards and magazines they were going to be billed separate I do not know if this will be billed to me later.Thanks again Mrs*** for all your help I will be out of town all next wk so will not be able to respond to any mail .If you can get their assurance I want be billed later for any of the things cited above I will consider the complaint#*** closedHowever I would like to complain that the way Foot Angel tried to bill me for things I did not want should not be legal and borders on the fraud side I sure do wish you would relay this to themKeep in mind I was dealing with a machine that already had my credit card info.It's not really the money involved in this issue it's the principle of the thing.Again thanks so much for all your help

Dear Revdex.com, We are sorry in the delay for the replacement cars for the Magic TrackThese shipped on 3/21/with Fedex Tracking *** which shows this was delivered on 3/30/The Police Car and Fire Truck are still on backorder, we will substitute this with an item that is available to use with the Magic Tracks Thank you for your patience Sincerely, Customer Care Specialist Tell us why here

Dear Revdex.com, Your recent correspondence has been directed to me for handling. Please accept my apology for any inconvenience this has causedI have indicated information below on behalf of Ontel Products Order # *** Received 10/21/2016Deluxe BOGO Handy Heather $x
=100.98Processing and handling $x 2= $35.96Order Processing Fee$ 1.00Total $136.94 We are sorry that the customer was not happy with their order for the Handy Heater. We have received these back and credit has been issued to their *** ending in *** for $100.98. This credit will reflect on their next billing statement Quality customer service is very important to us and we thank you for bringing this to our attention. Sinverly, Customer Service Specialist

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # *** Received on 04/01/2015Foot Angel + Miracle Foot Bonus Acupressure Foot Massage Ball (Black-Large/X-Large) $X = $38.97Processing and handling $each x =
41.94Total $80.90 We are sorry that the customer was not happy with their ordering experience for the Foot Angel. The offer is a Buy One, Get Onefor just the additional processing and handling charges. I have indicated the offer details below. OFFER DETAILS:By ordering today, we will send you the Foot Angel for $plus $6.99shipping and handlingThe best part is, when you order today, we will doubleyour offer for FREE, just pay the separate processing and handling of $forthe second Foot AngelAs an added Bonus, you’ll also receive our AcupressureFoot Massage Ball to stimulate, relax and energize your feet, absolutely free!This offer is covered by our 30-Day Money Back Guarantee less P&HSales taxwill be applied to orders from CA and NJNon-continental U.Sorders pleaseadd an additional $shipping surcharge.The order was for sets of for a total of Foot Angels. Since quality customer service is very important to us I have issued a credit to their account for the processing and handling fees of $41.94. This credit will post to their credit card. We thank you for bringing this to ourattention. Sincerely yours,Customer Service Specialist Tell us why here

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order #***Foot Angel Deluxe Comfort BOGO Black L-XL + Acupressure Foot Massage Ball = $17.99Processing and
handling: $each x = $13.98Total $31.97We are orry to hear that the customer was not happy with their orderingexperience. Our ompany takes all inquiries from our customers very seriously. The customer disputed the charge with their PayPalaccount on 9/28/and full credit of $was issued to this account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely yours, Customer Service Specialist Tell us why here

*** * *** *** *** *** ** *** * ** *** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, This customer order #*** was not ordered through Ontel ProductsOntel does offer the
Magic Tracks, but this order was not processed through us and we do not have a record of an order for the customer Please contact the correct company to resolve this and remove this complaint from our file Please correct our Revdex.com rating for Ontel Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # *** Received on 8/17/BOGO Miracle Bamboo Pillow Queen = $Processing and
handling $each Pillow x= $Total We are sorry the customer was not happy with their ordering experience for the Miracle Bamboo pillow. Refund check #*** for $was been mailed to the customer on 11/1/2016. Please allow 10-business days for this to be receivedQuality customer service is very important to us and we thank you for your patienceSincerely, Customer Care Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because: This is the order number *** which I think was included with the original complaintThis is the same kind of run around I got when I called them
Regards,
*** ***

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf of Ontel Products Order # *** Received 02/14/Dlx BOGO Small and Large Furniture Feet + Bonus Furniture Fix Pen =
$Dlx Small and Large Furniture Feet + Bonus Furniture Fix Pen = $Xlarge Furniture Feet $Processing and handling = $Territory Surcharge $Total $ We are sorry that the customer was not happy with their ordering experience for Furniture Feet. We have removed the chargeback status from this account and have issued a full credit for $USD. This credit will reflect on their next billing statement Quality customer service is very important to us and we thank you for bringing this to our attention Customer Service Specialist

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   Order #...

[redacted]  Received 08/29/2016 2 Magic Tracks Deluxe Double Offer =        $29.99 Processing and handling $5.99 each            = $11.98 Total                                                    $42.97   We are sorry that the customer was not happy with their order for Magic Tracks, the order was upgraded to the Deluxe Model for an additional $10 each set.    OFFER DETAILS: By ordering today, you'll receive 1 set of Magic Tracks™ for just $19.99 plus $5.99 shipping and handling (complete with 220 Track Pieces, the Translucent LED Racecar, Decals for Total Customization, the Storage and Travel Pouch and Fun Track Guide). Plus, we'll DOUBLE the offer and include a second set FREE - just pay a separate $5.99 P&H.   The Deluxe offer includes: a Tunnel & Bridge, Road Signs, and Landscape Pieces   We were not aware that they did not receive the extra set.    Since quality customer service is very important to us, we are having another set sent to them. Please allow 10-15 business days for delivery.   We thank you for bringing this to our attention.   Customer Care Specialist Tell us why here...

Dear Revdex.com,   I have indicated information below to resolve and close this complaint on behalf of Ontel Products.   We do not share credit/debit card information.  There are additional offers available to the customer.  These are completely optional and no one is required to accept them.  Each offer would require an agreement and to give credit/debit card information to process the request.    We do apologize for any inconvenience this may have caused, and thank you for bringing it to our attention.   Sincerely yours, Customer Service Specialist Tell us why here...

Dear Revdex.com, Your request has been directed to me for handling. I have indicated information below on behalf of Ontel Products. Order # [redacted] Reference # [redacted] Received 12/20/20162 Magic Tracks Deluxe Double Offer =         $29.991 DLX...

Magic Tracks Deluxe W/Red Car =     $24.991 DLX Magic Tracks Deluxe W/Blue Car =     $24.99Processing and handling $5.99 each x 2 =  $11.98Web Service Fee   $1.00Total                                                     $92.95 We are sorry that the customer was not happy with their Magic Tracks order and did not receive everything.  Unfortunately, due to the high demand we were experiencing a backorder on the Magic Tracks. The customer contacted us on 01/10/2017 to advise they were refusing delivery on the shipment.  Full credit was issued on 2/9/2017 for $92.95 to the [redacted] account on file. Quality customer service is very important to us and we believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,Please accept my apology for any delay this may have caused.  I have indicated information below to resolveand close this complaint on behalf of Ontel Products.Order #  [redacted]Received on 03/07/2015BOGO Miracle Bamboo Pillow Queen $29.95Processing and handling $9.98 each x 2 =...

$19.90Total $ 49.85 We received the order on 3/7/2015, it was on backorder and we sent an email confirmation toMr. [redacted] as indicated below. Dear Fred [redacted],Your order [redacted] is on backorder. Your order will beprocessed as soon as inventory is available. Your credit card will not becharged until your order ships. Once your order has shipped, you will receive ashipping confirmation email with tracking information.You can click here to check your order status at any time. Thank you,Miracle Bamboo Pillow customer serviceontel.worldpackusaorderstatus.comWe did not receive a request to cancel the order so this shipped on 3/27/2015. Since quality customer service is very important to us I have issued the postage credit of $19.90to American Express card ending in 1001.  This credit will post to their account according to their credit cardcompany policies. We thank you for bringing this to our attention.  Sincerely yours,Customer Service Specialist  Tell us why here...

Complaint: [redacted]
I am rejecting this response because: OK... These clowns don't know whether they are coming or going. They emailed me yesterday and said that they were going to refund me in full for their mistake and I was to keep the pillow complements of them.... From the email..."Hello [redacted],Thank you for contacting Miracle Bamboo Pillow Customer Care....⇄ [redacted] ending in xxxx for $44.89.  > I changed the last four numbers to xxxx as this will be visible to all as I will fully get into laterKeep the pillows with our compliments. Please allow 3-5 business days for it appear on your acc...⇄ They were deceptive about when the order was shipped and how I was contacted. As in my original message... It was over the phone as their sales people wouldn't take no for an answer while trying to wrangle me into other SPECIAL DEALS AND PROMOTIONS. THATS WHEN I CANCELLED THE ORDER.  Here is the link again to the billing invoice. You can see the original date ordered, 2-13. The date I was phoned, 4-18, then it was shipped the next day 4-19 PLUS NOW YOU CAN SEE THE REFUND TO CREDIT CARD!!! Which shows how out of the game thee clowns are!!! [redacted] ...02/03/16Order Placed04/18/16$44.89 paid with credit card.04/19/16Order Shipped -- Tracking number:[redacted]04/26/16$44.89 refunded to credit cardAs soon as this becomes official and this company holds up to the promise that they made  me to refund my card and keep the pillow complimentary 4-26, this case can be closed.Unfortunately for them, this is now on public record for all to see and I have fully shown their deceptive practices for all to see their inconsistent statements. None the less, any reviews that can be drawn here or anywhere else that I may leave them are of a factual basis to deter their deceitful practice.The new deal is now a refund and the complimentary pillow as  they promised. If any email correspondence is needed. I have them all as you can imagine.Something else that IS JUST NOT RIGHT is that anyone can search  keyword " [redacted] " and find out orders and addresses of millions of people. THEY PROMISE NOT TO SELL INFORMATION....   I GUESS THEY JUST GIVE IT AWAY FOR FREE!!!!!!!    BEWARE ANY POTENTIAL BUYERS OF THEIR PRODUCTS!!!!!!! ... this is why xxxx out my last for digits above. Someone from Revdex.com should look into this practice. It is not exactly secure. Your name rank and SN are being given out freely on the web! Does this make anyone at the Revdex.com cringe? Would you guys at the Revdex.com like to know that your info is free for all to see?Touche' Ontel!!!!!! I wouldn't doubt if there is a class action law suit against you after this being pointed out to the Revdex.com for exposing people's info freely..So any ambulance chasers reading who want to make a buck...