He was there within 4 hours after I called. He worked his butt off checking everything til he found the problem. He gave me different options and answer all my questions. Iam very happy with Morris Jenkins and [redacted]
[redacted] was excellent. He worked like someone beyond his years of experience. He genuinely enjoys what he does and obviously cares about the quality of his work. [redacted] is a tremendous asset to Morris Jenkins.
I have always been very happy about all of my experiences with Morris-Jenkins, but my most recent visit from their technician Ryan C. was exceptional. He was nothing but professional and extremely knowledgeable and clearly had my best interest at heart. When he was finished with the winter check on our systems, I asked him if he was allowed to take a look at my pool heater/heat pump that had stopped working and he didn't hesitate. He had it fixed in 15 minutes! I have been a customer of Morris-Jenkins for 2 years and will be sticking with them for a long time. They always back up their work and clearly have good judgment when hiring their technicians. Ryan C. was great!
xxxxx was extremely courteous and efficient when performing my heating check today. He is a great representative of Morris Jenkins, and he embodies the values of his company!
Recently, I had my upstairs and downstairs AC units repaired. Both units had malfunctioned after a lightening strike during last summer. xxxxx was my technician. He was prompt, courteous and professional. xxxxx thoroughly diagnosed both units and accurately assessed the problems. xxxxx quickly repaired my units. The price was unbelievable! Morris Jenkins has a stellar reputation for quality work; however, I did not expect the repair costs to be reasonable and affordable. I was pleasantly surprised and pleased!
We had our routine service on our air conditioner units today. xxxxx was our technician and was courteous, professional, polite and knowledgeable. I would definitely recommend him to anyone looking for a great reputable technician.
We appreciate the level of customer service we receive from Morris Jenkins!
We've been customers for a couple years. service is always top notch. Very professional, clean, prompt and thorough. I like the fact that we can call at 10:00 Saturday night or Tuesday morning and it's the same service fee. All that being said.. here's my last experience and why I'm canceling the service agreement. My igniter is testing bad and looks horrible. I was quoted $333 to replace. I did a little google search. I'm not sure exactly what brand or specific part number I need, but doesn't matter. You'd be hard pressed to find ANY HVAC igniter costing more than $30. that was where it started. Yes, I probably do need a float switch for the water pan.. $249, and the part I found was $27. Flood prevention trap, quoted $298.. again.. $25 part. That's pretty excessive markup for parts and labor. and for that reason.. I'm out. Also talking to my brother in law, he was quoted $14k for a system replacement. they took that quote to other places and got the same system for $7300. He's out too.
Very pleased with our recent Heating inspection/service as part of our priority advantage membership with Morris Jenkins HVAC. In particular, Service technician xxxxx was fantastic. xxxxx was very professional and courteous upon entering our home. xxxxx performed his safety and heating checks on the two units in our attic was available for any questions or concerns we may have. In the end we asked him some questions about getting new thermostats & he stayed to answer any questions we had without us feeling rushed. We did purchase two new thermostats and he was able to install while on the job. We have been very happy with Morris Jenkins HVAC & pleased that they have wonderful service technicians like xxxxx.
Very pleased with services and products provided. They did extra steps to keep us cool until system could be replaced. Technicians, sales all pleasant and professional.
They did a fantastic job. Very thorough and well strained. Mr.xxxxx answered all our questions and was extremely polite. Great quality of work and will recommend to all of our friends.
Very accommodating appointment times. Thomas was a perfect gentlemen, he listened to my concerns, investigated our system then showed me pictures of what he found and explained our options. A written report soon followed by email. It's refreshing to actually get this type of customer service.
You should avoid Morris-Jenkins. I was until today, an Advantage member. Getting my HVAC systems inspected twice a year. Until recently I've not needed any repairs. But I've had them service my HVAC twice in the last 8 months.
The last time was to add Freon to my AC. It appears that my system has a leak and it required 4lbs of R22 Freon. As I was an advantage member they responded the same day and recharged my system. Total cost $463 which included a $49 service charge and a 10% discount for being an advantage member. Basically they charged $400 for 4lbs of Freon! $263 for the first pound and $63 for the other 3! This seemed like a lot, and when I told others of the cost they agreed. I went on line and found that a licensed contractor can buy a 30 lb canister of Freon - just like the one they used, for $263 or about $8.75/lb. Really, you're going to charge $100 a lb?? Yes they do, which basically means that the first pound pays for the entire cylinder of Freon.
Given that I clearly have a leak, the system needs to be either repaired or replaced. The tech said its not worth it to fix and that I should get it replaced. The sales guy came the next day to survey my system and give me a quote. He did a great job of examining everything, taking photos, and putting them on his i-pad to make a very nice presentation. During the presentation he showed me issues with the installation, duct work, etc. (Why was none of this ever brought to my attention during the biannual inspections??) When it came time to provide a price he opened his 3 ring binder (odd after the high tech photo review) to show me they offer 3 different systems, Good Better, Best (or more aptly expensive, very expensive, and outrageous) After explaining they were the sole distributor of Carrier systems and that it was the "best unit on the market" he showed me the pricing - Good $8600, Better $9600, Best $11,200. I might be a little off on the Best price because I was in shock after I saw the Good price,
I've since gotten other quotes from independent contractors referred by friends and have found that I can get a whole system for under $4,000 and that after a leak test that my coil is leaking and I can have that replaced for only $1700. Also found I could have had the Freon done for under $200 which includes the service call.
In summary Morris Jenkins is a high touch, service oriented firm. I don't fault them for what they do and provide, but consumers ought to be aware that you can get good service and quality without the high price. I would not recommend Morris Jenkins unless it was an emergency.
He was there within 4 hours after I called. He worked his butt off checking everything til he found the problem. He gave me different options and answer all my questions. Iam very happy with Morris Jenkins and [redacted]
Very respectful and considerate. Took his time to be accurate and make sure all systems were working to their maximum potential. Very efficient.
[redacted] was awesome yesterday and helped us in every way he could!
[redacted] was excellent. He worked like someone beyond his years of experience. He genuinely enjoys what he does and obviously cares about the quality of his work. [redacted] is a tremendous asset to Morris Jenkins.
Michael R. from Morris Jenkins was our technician today (10/11/16).
Michael did a very thorough job of inspecting and doing the Fall Maintenance on our HVAC Unit and our water heater.
He was very professional, friendly, and at all points made sure we understood what he was doing.
We would be very happy to have him inspect and maintain our HVAC Unit and water heater again.
.
I have always been very happy about all of my experiences with Morris-Jenkins, but my most recent visit from their technician Ryan C. was exceptional. He was nothing but professional and extremely knowledgeable and clearly had my best interest at heart. When he was finished with the winter check on our systems, I asked him if he was allowed to take a look at my pool heater/heat pump that had stopped working and he didn't hesitate. He had it fixed in 15 minutes! I have been a customer of Morris-Jenkins for 2 years and will be sticking with them for a long time. They always back up their work and clearly have good judgment when hiring their technicians. Ryan C. was great!
Outstanding technical skills. Work was clean and exacting. Clean up was spotless. Lots of information to help owner better care for the units
xxxxx was extremely courteous and efficient when performing my heating check today. He is a great representative of Morris Jenkins, and he embodies the values of his company!
Excellent service!
Recently, I had my upstairs and downstairs AC units repaired. Both units had malfunctioned after a lightening strike during last summer. xxxxx was my technician. He was prompt, courteous and professional. xxxxx thoroughly diagnosed both units and accurately assessed the problems. xxxxx quickly repaired my units. The price was unbelievable! Morris Jenkins has a stellar reputation for quality work; however, I did not expect the repair costs to be reasonable and affordable. I was pleasantly surprised and pleased!
[redacted] Of Morris Jenkins was on time very polite and spent approx. 3 hours doing required maintenance. Very professional would rate as an "A"
We had our routine service on our air conditioner units today. xxxxx was our technician and was courteous, professional, polite and knowledgeable. I would definitely recommend him to anyone looking for a great reputable technician.
We appreciate the level of customer service we receive from Morris Jenkins!
We've been customers for a couple years. service is always top notch. Very professional, clean, prompt and thorough. I like the fact that we can call at 10:00 Saturday night or Tuesday morning and it's the same service fee. All that being said.. here's my last experience and why I'm canceling the service agreement. My igniter is testing bad and looks horrible. I was quoted $333 to replace. I did a little google search. I'm not sure exactly what brand or specific part number I need, but doesn't matter. You'd be hard pressed to find ANY HVAC igniter costing more than $30. that was where it started. Yes, I probably do need a float switch for the water pan.. $249, and the part I found was $27. Flood prevention trap, quoted $298.. again.. $25 part. That's pretty excessive markup for parts and labor. and for that reason.. I'm out. Also talking to my brother in law, he was quoted $14k for a system replacement. they took that quote to other places and got the same system for $7300. He's out too.
Very pleased with our recent Heating inspection/service as part of our priority advantage membership with Morris Jenkins HVAC. In particular, Service technician xxxxx was fantastic. xxxxx was very professional and courteous upon entering our home. xxxxx performed his safety and heating checks on the two units in our attic was available for any questions or concerns we may have. In the end we asked him some questions about getting new thermostats & he stayed to answer any questions we had without us feeling rushed. We did purchase two new thermostats and he was able to install while on the job. We have been very happy with Morris Jenkins HVAC & pleased that they have wonderful service technicians like xxxxx.
Very pleased with services and products provided. They did extra steps to keep us cool until system could be replaced. Technicians, sales all pleasant and professional.
They did a fantastic job. Very thorough and well strained. Mr.xxxxx answered all our questions and was extremely polite. Great quality of work and will recommend to all of our friends.
Very accommodating appointment times. Thomas was a perfect gentlemen, he listened to my concerns, investigated our system then showed me pictures of what he found and explained our options. A written report soon followed by email. It's refreshing to actually get this type of customer service.
I've used Morris Jenkins since 1992. Always found them to be honest and dependable. Wouldn't use anyone else.
You should avoid Morris-Jenkins. I was until today, an Advantage member. Getting my HVAC systems inspected twice a year. Until recently I've not needed any repairs. But I've had them service my HVAC twice in the last 8 months.
The last time was to add Freon to my AC. It appears that my system has a leak and it required 4lbs of R22 Freon. As I was an advantage member they responded the same day and recharged my system. Total cost $463 which included a $49 service charge and a 10% discount for being an advantage member. Basically they charged $400 for 4lbs of Freon! $263 for the first pound and $63 for the other 3! This seemed like a lot, and when I told others of the cost they agreed. I went on line and found that a licensed contractor can buy a 30 lb canister of Freon - just like the one they used, for $263 or about $8.75/lb. Really, you're going to charge $100 a lb?? Yes they do, which basically means that the first pound pays for the entire cylinder of Freon.
Given that I clearly have a leak, the system needs to be either repaired or replaced. The tech said its not worth it to fix and that I should get it replaced. The sales guy came the next day to survey my system and give me a quote. He did a great job of examining everything, taking photos, and putting them on his i-pad to make a very nice presentation. During the presentation he showed me issues with the installation, duct work, etc. (Why was none of this ever brought to my attention during the biannual inspections??) When it came time to provide a price he opened his 3 ring binder (odd after the high tech photo review) to show me they offer 3 different systems, Good Better, Best (or more aptly expensive, very expensive, and outrageous) After explaining they were the sole distributor of Carrier systems and that it was the "best unit on the market" he showed me the pricing - Good $8600, Better $9600, Best $11,200. I might be a little off on the Best price because I was in shock after I saw the Good price,
I've since gotten other quotes from independent contractors referred by friends and have found that I can get a whole system for under $4,000 and that after a leak test that my coil is leaking and I can have that replaced for only $1700. Also found I could have had the Freon done for under $200 which includes the service call.
In summary Morris Jenkins is a high touch, service oriented firm. I don't fault them for what they do and provide, but consumers ought to be aware that you can get good service and quality without the high price. I would not recommend Morris Jenkins unless it was an emergency.
[redacted] was excellent - on-time, thorough and easy to work with. Thank you for our service!