Cupshe

Sincerely sorry to hear that.We gave you the return shipping address in the emailPlease carefully check it.Have a nice day

I placed an order with Cupshe and received an invalid tracking numberI have tried numerous times to contact them through phone and email but no responseI have not yet received my items and believe this is a scam

Dear customer,sincerely apologize for your inconvenienceYou have chose the partial refund with no need of returningOur agent has refunded to youIf you want to get a full refund and return the item to us, its OKPlease contact with us

Dear customer, we are so sorry to bring you such troubleRecently we have confronted a great challenge of a large volume of orders, so the processing time will be a bit longer than expectedWe couldn't apologize more for your disappointmentWe found that your three items have been shipped out already and delivered to you according the tracking informationWe are so sorry that there's one item wasn't included in the package and we have refunded it as compensationYou will receive the notification from your bank after they processed the moneySo sorry for the inconvenience again

We're regretted for the disappointment that the dress missed your planned eventUsually the order confirmation would be sent automatically by our system upon paymentWe think there's a technical problem with our system and we will look into thisWe have cancelled your order and fully refunded you to the card usedYou will receive a refund notification from your bank after they processed the moneyOnce again we apologize for the trouble caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear customer, we're sorry for all the trouble caused youWe shipped out three items of your order on October 12thAs for the other three which are not available now, our customer service will refund youMeanwhile, since a complaint case is pending under your order, there would be a due time to further process the refundSorry again for all the inconvenience

We're sorry for the inconvenience causedNormally the order confirmation e-mail will be sent automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleWe have cancelled your order on October 4th and fully refundedYou will receive a refund notification from your bank after they processed the moneyIt will depend on your bank's processing time to notifyFor any questions regarding the refund, please feel free to contact us

I ordered a product online from this company one month agoI have not received the order, nor have I received any confirmation of my orderI have tried to contact customer service by email and telephone and have received no response There are a number of other warnings on different websites about this company and I wish I had read them before It seems like the company may not intend to ever fill my order at all They make many claims on their website, including 7-day shippingPinterest advertises for this company, and is therefore also responsible for this scam Action should certainly be taken to prevent this company from taking advantage of any more consumers

Sincerely sorry to hear that.Our agent gave you return shipping address and other optionsAt last, you chose the full amount couponThe coupon was sent to you via email, code is “ [redacted] **Our agent replied you an emailPlease carefully check itIf you want to return the item for the full refund, please return items to designated address and give me the return shipping numberWe shall make refund asap.We hope you can help us to address the complaint

I received an email saying my order has shopped but now when I go to track it, it says to contact customer service which I have several times and still no responseI am starting to get worried because of these reviews and the fact that there is no way to actually reach anyone from the company besides an email address which doesn't seem to be very reliable at allMy order number is 2234787, please let me know what the status is or I am going to file a complaint with my bank to get my money refunded

Complaint: [redacted] Thank you Revdex.com I have finally received a response from this company and was asked to return the item to them and provide a tracking number, which is UPS tracking # [redacted] I wish to keep an open report on them until I receive my refund because they are trying to get me to accept a "store credit" instead of a refund Regards, [redacted] ***

Horrible customer serviceI bought bathing suits knowing there was a possibility I would need to return them due to fiti looked up the return policy before buying and there was nothing that told me it would be a negative processIT HAS BEEN HORRIBLE! after asking for a refund, they said they can't give me a full refund, even though the website says they can as long as the criteria fit, which it did for me, so then they said they would provide me with a "hassle free return" where I would get most of my money back and that I didn't have to return the suitsNot great, but finei was willing to accept that after going days not hearing back from themNow after accepting their offer to somewhat return my money, I have not seen a credit on my card and I cannot get a response from themSuch a scamhow can they just take our money? I wish I never ordered anything from themAll I want is my refund and a response as to when I can expect it and a confirmation that a refund has been processedWHY is that too much to ask from a company?

Dear customer, we're sorry for all the trouble causedWe're regretted if we haven't offered immediate assistanceIt's a great disappointment that the two items failed to satisfy youWe have refunded you for this two products and you will receive a refund notification from your bank after they processed the moneyOnce again we apologize for your unpleasant shopping experienceWe will try our best to improve our service

Ordered $108 worth of merchandise from this business on August 30th, 2016. Still had not received the merchandise by September 11 so I contacted the business to find out why the items had not been shipped and was told they had a warehouse problem and to contact them in another 12 days if I hadn't received a confirmation tracking number for my shipped goods. I contacted them on the 22 of September to tell them I never received my merchandise or a confirmation tracking number and was told again that they are looking into it but just in case to look at my spam. I proceeded to ask for a refund but no reply. I tried numerous times to call the constantly busy number they supplied for customer service only to get through and find out it was a fax number.

My daughter ordered a jacket from cupsheIt arrived and she did not like it and wanted to return itThere was no order slip in the packageI went to the website to attempt to return it and all avenues of return required a order numberWe have no order numberI called cupshe several times and never got a personI emailed cups times requesting the order number and got automated responsesI would like to return this itemWe have now exceeded weeks but it is not my faultI would like someone from cupshe to contact me and help me return this item as I am missing information for crucial stepsI do not have an email from cupshe about the order either so I have no information about the purchase [redacted] cell ###-###-####

The complaint is resolved

We're sorry for the inconvenience causedNormally the order confirmation e-mail will be sent automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleYour order has been shipped out and is in transit to your destinationWe're regretted to keep you waiting for so longThe blankets you ordered from us has experienced a temporary inventory crisis due to large volume of orders than expectedMeanwhile our manufacture has updated the producing process for the blankets, therefore the shipping is unfortunately longWe much appreciate your patience and we sincerely apologize for the troubleWe hope you will like the items after receiptFor any further questions, please feel free to contact

We're sorry for any inconvenience causedYour package has been shipped out on October 12th by FedEx and the tracking number is href="http://www.fedex.com/Tracking?tracknumbers= [redacted] [redacted] 6&action=track" [redacted] The package will be delivered within the next 1-daysWe're regretted to cause any worries or troubleHope this will not influence your mood and we strongly hope the package will reach you very soon

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointment.We have cancelled your order and fully refunded to your card on October 6thYou will receive a refund notification from your bank after they processed the moneyIt will depend on the bank's processing time to notifyIf there's any further questions regarding the refund, please feel free to let us knowWe will try our best to improve our service