Cupshe

I have ordered two items from Cupshe.comThey both claim to be shipped in 3-days and that I would receive a shipment confirmation when the items were shippedThe items did not ship for weeks after I placed my orderWhen I contacted customer service, I was told that their shipping program was down and that there was a glitch in the systemEvery email I sent was met with a different excuse as to why they could not hold up their end of the transactionWhen the products finally arrived, they were of poor quality and made of horrendous fabric that was not mentioned in the advertisement for the itemsAt one point, I was told I could receive a refund for my purchase if I replied to the emailI did exactly as they asked and was never refunded my moneyNow that I have the items, I want to return them for a refund and their website will not allow me to because they were ordered over days ago

I purchased bathing suits for $that I wanted to return$is the total amount of the items purchased there were no other fees and shipping was free The website says that they accept returns and refunds (***), so I followed the instructions on the website and asked for a refundI realized very quickly this was a scamFirst they offered me a $"coupon" which is clearly less than the amount of my purchase and said I didn't have to send back the items I said this was unacceptable and wanted a full refund and wanted to return the items because they didn't fitThen, they offered me a store credit of $and said they don't offer shipping labels and are not responsible for "shipping back fee" I said I didn't understand and asked if there was a number I could call to speak with someoneThey responded that they don't have a phone service and again offered me the $credit

Cupshe.com takes orders and charges your credit card immediatelyThey never send you any information regarding an order number, order confirmation, shipping confirmation, etcwhen you call to complain, you realize the phone line is cut offWhen you email, you are informed that they can only help you if you provide them with an order number - but they've never sent one outPlease go to their *** page and read the comments This is happening to many people, everyone has the same storySome people say they have received responses via *** messenger and received a refund that wayYet, if you keep reading the comments you learn that although they were told a refund is coming, one never comesThis situation is currently where I am at - and many other people around the country

I placed an order with Cupshe and received an invalid tracking numberI have tried numerous times to contact them through phone and email but no responseI have not yet received my items and believe this is a scam

This is a terrible website with poor quality merchandise and even worse customer supportI made a purchase a received a defective product and tried to return it and they wouldn't let me do itThey would only deal with you through a bot email responder they refuse to take ownership of the defective productI am a frequent online shopper and this is by far the worst online customer service experience I've ever hadIf you purchase anything there, you are stuck with it and will never get your money back even if they sent you a defective ripped productYou are better off shopping anywhere elseUpdate: The website continues to not take responsibility for their defective productI feel like I'm being punished for taking a risk on this website

The website claims that refunds are "easy to initiate" but this is complete false There are several issues with this claim
Not all items received contain a barcode which is required for refunds
I e-mailed support dozens (yes, dozens) of times only to receive replies back from a different womens name each time with various emojis which are not relevant and not professional
There is no phone number to call to speak with a human being
Packaging does not come with return order form
Difficult to obtain address to return items to (via e-mail communication)
Later found out that either you have to pay for shipping back OR they you could keep the items less $charge per item (which online page does not state)
Overall, have been in contact with the return e-mail address for over a week, have e-mailed repeatedly and still there is no indication I will receive any refunds back

I ordered three bathing suits from this companyTwo of the bathing suits do not fit properlyThe tops are too big while the bottoms fitI reached out to their customer service on how to return the items ( The website states returns are allowed up to days after receipt)They keep sending me the same response stating they will only give me either 90% of my money back or to 70% of my money backBoth options are to keep the bathing suits? First of all I don't want to bathing suits they don't fit, what am I going to do with them? The second issue I have is you want me to keep the suits give me a 90% credit to buy something else on your site but if that item doesn't fit I'm also stuck with that and you will not give me any further creditsI want to return the items and get a full refund

Product was paid for and not deliveredMany email attemptsCustomer service number does not work

My daughter ordered pieces of swimwear that did not fitIn trying to return the items, we felt the return address on the website looked incomplete, so my daughter emailed the company to ask for complete addresstheir response was they would be happy to exchange it, but did not give her the address as requestedAfter another email, we then tried phoning the company, and we either were hung up on or no one answered at allI then emailed another email address we found, with no response, and tried another phone number, and no one answeredAs we only have days, and have been trying to contact them for at least weeks, we feel now we will not only be out the money spent on these items, but not be able to exchange them either Not sure what else to try, and I'm sure nothing can be done, but I thought I would reach out to you and see if there is anything you are able to doThank you

I ordered over two weeks ago have not received my order or my money backCannot get a phone call through or an email back and by looking at their *** page I am not the only oneI have one order that is $and one that is $and I would like my money back

Refuses to refund- swimsuits WAY too bigNo phone number to callI recently bought swimsuits and followed the online sizing chartIt must be way off because the suits are HUGE on me (got a M and a L- and I'm months pregnant!)I emailed their *** email address asking how do I send them back and get a refundI gave them my order numberThey replied asking me for the SKU numbers of the products I need to returnI replied saying they should have all this information under my order numberNever heard back from them again

If you go to their *** acctYou will see all the comments of this company processing .take our money but no shipment has ever been madeTried callingSeems this individual is working out of a residenceThey advertise on *** as wellPlease help getting these crooks off the internet before they make a fortune from us! Thank You

I placed an order with this business for a piece of clothing on 2/23/Since then, after receiving a tracking number and a notice that my product was shipped on 2/26, I received confirmation from the *** *** *** *** that there is no package to be foundThey can not locate my productI have reached out to this company by email because there is no phone number, asking them to respond or send a new package and they WILL NOT respondI read a lot of reviews from people that have had this same issue with no resolutionI would like to try and get a refund to my credit card but I have no other recoursePlease helpThank you for your assistance

I placed an order on 10/25/My money was withdrawn immediately but I was not provided with a tracking number or order numberWhen I contacted the company (multiple times) I was only given automated responses and still not provided with any information about my orderI have since requested my order be canceled and money refunded to which I have not had a response

I ordered two dresses from Cupshe.com on September 1, My card was immediately charged To date, I have not received a confirmation number and my order has remained unfulfilled I have tried calling the number on their website, many many times and either the line goes dead or there is a very rapid busy noise I have emailed the customer service email address and I get a form response with words that make no sense and none of it responds to my questions about my order I feel like I have been scammed and the company isn't real I want my money back or the dresses to be shipped and I want someone to acknowledge my emails Their system works well enough to charge my credit card, but not well enough to respond to me?

I received an order on March 29,None of the swimsuits I order fitI contacted the company by email and FB messenger to initiate a returnBecause no invoice is sent with the order starting a return is impossibleI had no response from email and have had no communication on FB messenger since 3/30/

I purchased a shirt online from this companyI never received an email with my order number, but I did begin getting emails with advertisementsMy credit card was charged with the purchase for I contacted the company through their help email address and received an automated reply with instructions for returns and how to locate your confirmation emailI did not get oneI tried calling the phone number listed and got the beep of an answering machine multiple timesI have requested a return email with my order number so I can request a returnBecause it was been almost days since the order with no response, and no answer on the "customer service" number I fear this company is not legitimate and they have my credit card information

I'm currently working on receiving a full refund from this companyI tried on two very different swimsuits yesterday and neither fit due to the very very narrow cut of the bottomsThe seams were also poorly stitchedBased on this experience I have no desire to exchange for another productI just want a refund which is what the website states you are able to receiveInstead, you are offered a 50% return and you are on your own for the shipping cost or a very ridiculous 100% couponI have NO interest in a 100% coupon because I don't want anything else from this companyA 50% refund isn't mentioned on their website anywhere and I would never have ordered from them if knew this to be the caseI knew I was taking a risk on losing return shipping costs but that was allThis company is deceitful and I would highly recommend not ordering from them!

I ordered swimsuits over weeks ago and my total was bucks and I have yet to receive them and I have been inquiring about my shipment via email and it will take them over a week to respond then when they do respond their reply is your shipment is on its wayIts still in ChinaApparently they wont credit my money back to me and now they just simply arent responding

This company is extraordinarily unresponsive to my return requests and has not responded to my inquiries on social media platforms such as Twitter, Facebook, and InstagramI have sent multiples emails from my personal email and have only received a standard reply twice without any follow up information to the requestI have responded to those emails with all of the product information, photos, and specific requests as they have asked for I still have not received a reply to any of my messages regarding this return request
One of the bikinis I received was damaged and cannot be repaired Two bikinis have a fit issue that will not be corrected with an exchangeAnother bikini appears to have been worn, smells of cigarette smoke, and the plastic sanitation liner was missing from the swimsuit bottoms as well