Cupshe

This has got to be one of the worst companies for online ordering and customer serviceI have originally ordered online on Sept25, and my credit card was immediately charged I have yet to received a confirmation or order number I have contacted the Company several times by calling the customer service number and each time there is no answer I also sent several emails in which I get an automatic response that does not tell me the status of my shipment or a refund I finally had to contact my credit card company to file a dispute on the charge to my credit card since I have yet to receive the goodsI should have read the other reviews of this company to see what kind of Company this really is I will never be dealing with this Company again nor will I recommended this website to anyone else!

I purchased some swimsuits from the Cupshe website for my daughter on 5/20/I ordered a total of swimsuits in different sizes, so she could try them on, see what fits her changing yrold bodyMy total bill was 459.43, I paid an additional $for "day shipping" so they would arrive before our tripI received the traditional email confirmation and then nothingI contacted their "service" depton 5/and received an email from a Jason telling me to be patientMy order did not ship in business days (rather on 5/26) and ultimately did not arrive until after our trip on 5/31/The battered box arrived from China without a shipping list or return instructionsI contacted the company about their return instructions via email on 6/Only of the suits fit my daughter properly, the rest needed to be returnedCupshe customer service (Vicky) sent me an email on 6/for a "85% store credit for anything on their website, the credit expires in days." This is totally un

I ordered two bathing suits from CUPSHE in June 1, They debuted my account the 2ndI selected 10-day shippingIt is June 22, and according to the tracking number they provided me, it still hasn’t shippedIn an attempt to resolve this, I looked on their website for a customer service phone numberThey don’t have one, so I emailed them and received no replyI attempted to contact them through an Instagram private message and never heard backThey also deleted comments on their Instagram pictures from me and other people complainingThis really bothered me because it means that they are aware there is an issue and are actively working to hide it
I decided to post on trustpilot.com because I saw that they were responding to people’s complaints, albeit with a generic messageI received an email in the middle of the night and they said that they were sorry they lost my package and that they would give me a 100% credit so that I can repurchase an order with “correct

I ordered from cupshe.com on 9/19/and was promptly charged I then never received a confirmation email or shipping email I contacted them again on 9/to cancel order because at ordering I was told 4-day shipping I finally received a response on 10/to be patient or if I wanted a refund to simply respond to the email so I did that day Now days later I look at my bank statement they refunded my and that is it I am at a loss this company should be sued and not be allowed to operate I cannot get in touch with a real person in this company all emails are just automated responses

I placed an order for two items from their website on 10/04/They charged me for the full amount which appeared on my credit card the next dayA week passed and they haven't shipped the itemsI emailed them asking them to cancel my order and not to ship the itemI completed the refund request from their websiteIt is now two weeks since the original order dateNothing has been shipped, no refund issued, and no response from the company to my emails

I submitted a request to return my itemI received a reply stating this
Wanna know how return works?
We can offer 50% partial refund of your return items value with no need of returning the items
We can also offer you a 80% store credit of your return items value to make another purchase with no need to return the items
(Friendly reminder: The items purchased by store credits are not on approval for return or exchange)
Try to exchange?
Even simpler, we can offer a 80% store credit of your product value that you want to return, with no need to return it
Please let us know what option you choose for what problem(exReturn, option 1)
I responded saying "I would like a 100% refund for my purchase that I am not pleased withThis email they sent in response to my wanting a return was titled return with no need to send the itemI never said I accepted this responseWhen I made the purchase this "Policy" is not posted anywhere in fine printIt

BEWARE! DO NOT ORDER FROM THEM!
Ordered a large order from themReceived package with suit missingNone of the suits fitEmailed customer service to return and get refund for missing suitThey said they can refund me or I can select one of the two options:
Btw, before we process a return, we'd love to let you know of our two available return options:
"With no need to return the items back
- Cupshe Coupon: Your coupon will be full amount of the returned items- Hassle-Free Return: Don't worry about going to the post office and returning it to usYou can keep the items - we'll simply deduct $for each item you would like to return to cover our first processing feeAnd the remianing amount will be credited back to your original payment account within hoursIf you would like to choose this option, please confirm your payment account is still activeLet us know which option is best for you and we'll take care of the rest."
I proceeded to tell them I just want a full refund and then they have not replied back to me sinceI started investigating and found many people had the same issue and even never received a package in the first place

my daughter bought swimsuits SHe needed to return one and sent n emailthey sent instructions on how to send backthey also wanted me to send them the tracking number so they can be aware of it, so I didtracked it and it was received by them on 6/7/have sent may emails asking on status, still waiting for a response and our creditthis company is not professional but a SCAM.Order#

I placed an order, which I received no problem But I want to return two items from that order Cupshe only is offering me a partial credit for my return I followed all instructions in their return policy, but they do not want to give me my money back do NOT order from this company!

The return policy is a jokeDon't plan on getting your money back on these skimpy crappy swimsuits because you won't The order was received after days via usps There is no return address on the website so you know right there this this is a front for an international scam that only wants your money

In January I ordered from the company the middle of February the items to being tracked show they were being sent back to the companyI asked numerous times if I would receive the package and they canceled my order without a refundAnytime I email them I get a return policy backI want my items or my money and can't get a hold of anyone at the company

I placed an order exactly a month ago, was charged immediatelyNever received my orderThe first time I wrote to them I asked about my order, they told me my order was no longer available and would I like to wait for it; I proceeded to write multiple times asking for a refund with no response

I ordered one-pieces and was sent bikinis that looked nothing like the ones I orderedI have written to CupShe several times about getting the correct ones mailed to me and have not received a responseThis company is a SCAM! I wish I had done my research before ordering!

I ordered two swimsuits from Cupshe on 7/15/ The suits were delivered on 7/25/ Upon receiving my order and after trying on articles the pieces were too small No big deal since the offer returns (or so the website says) After contacting customer service they only offered 50% refund or 80% store credit This should not apply to me because I fit all return criteria (tags attached, within days, etc) After reviewing their return policy yet again from their site I feel like this is advertising I only wish to return the articles for a full refund like their site advertises Thank you

I ordered a sweatshirt on September 9, On September 19, I emailed their customer service because I had not received a shipping confirmation emailI received an email response stating that I had not received a shipping confirmation email because of a "system bug" but was reassured that the item was "on it's way"The English in their correspondence is broken and not grammatically correct so, I assume I am dealing with a company that is not native to USA, even though they list a NJ address
I emailed again on October 2, 2016, stating that I still had not received the item or any additional correspondenceI also requested a refund as I am no longer intetested in the itemAs of today, October 9, 2016, I have not yet received a response
Since placing my order, I have researched this business and understand that I am not alone in being scammed by Cupshe.comIn the future, I will never order from an unknown business without first reading customer reviews...lesson learned!

I placed an order with Cupshe online on August My bank account was charged $and I used *** Payments to place my orderI received an order number, but never any other kind of confirmationI have sent three emails to the customer service contact, but they simply told me to wait business daysIt's been over business days and almost a month since I placed my orderI have received no confirmation or updates on the status of my order

I ordered a swimsuit through this company on June 18th and still have not received itI emailed them a few times and the first time they said they were updating my tracking ticketIt was updated but still showed that it was pre shipmentFlash forward a few days, I email them again and say that I noticed that it still had not shipped and that I would rather cancel my order and get my money backThey email me back saying that it already shipped and they couldn't give my money back but offered me an $credit to use on their siteI told them that I did not want a credit because I would not be ordering from them againIt still has not shipped and they will not email me back

Absolutely outraged by this companyI order sweater and a dress from Cupshe on September 22, I entered my email so I would be updated on the processing of my orderI then paid for my order through My credit card was charged on the 22nd of September, but I never received a confirmation emailBecause I have not received a confirmation email, I cannot keep track of my packageSince then, I have received emails from Cupshe, all promotion emailsClearly I entered the correct emailIt is now October 13th, I have waited days and still nothingToday, I emailed the company asking what the hold up wasThis was their response: "Your request (***) has been receivedWe suggest our customer don't keep on updating your mails as our system will escalate your mails into newest onesHowever, our agents reply mails from the oldest to the latest, which will cause an unnecessary delayed reply."

I followed the return instructions to a "t"I sent everything they needed and after several back and forth emails, they still will not give me their return mailing address infoI have swimsuits to return and get a refund forI would like to do this asap and it is not going wellI'm not sure why they keep avoiding giving me their addressWhy is it not posted on their site

I placed an order with Cupshe and received an invalid tracking numberI have tried numerous times to contact them through phone and email but no responseI have not yet received my items and believe this is a scam