Cupshe

On 9/16/I placed an order with this merchant I never got a confirmation of an order # Emailed them 10/13/and got an auto message telling me to wait another 7-days Total of days my merchandise arrived Most of it didn't fit and I needed to return a few pieces They charged me $and every attempt I've made to contact this company has failedI want a refund for the merchandise that doesn't fit I still have the unworn items and it's impossible for me to return them because they didn't provide an order # or confirmation Called, emailed and keep getting the same auto-message Saw reviews on Revdex.com and wish I read them before my order I want a refund immediately and I'm calling my CC company as this is fraud I want to ship back the items ASAP! No response from company

Ordered $worth of merchandise from this business on August 30th, Still had not received the merchandise by September so I contacted the business to find out why the items had not been shipped and was told they had a warehouse problem and to contact them in another days if I hadn't received a confirmation tracking number for my shipped goodsI contacted them on the of September to tell them I never received my merchandise or a confirmation tracking number and was told again that they are looking into it but just in case to look at my spamI proceeded to ask for a refund but no replyI tried numerous times to call the constantly busy number they supplied for customer service only to get through and find out it was a fax number

Placed order online, received confirmation number, my card was charged $(not the full order amount)Never received my orderWhen track on their system it said that it is waiting to be fulfilledWas ordered over two months agoTried to contact costumer service number dose not go threw no respite from emailThis site is a scamI either want my order or my money back and I would like this site to be flagged or shut downWebsite is Cupshe.comThey have a lot of adds on Pinterest and should not be able to advertise there if not a real company

I purchased three bathing suits from the online website cupshe January 16th for $ The bathing suits were charged to my card but I received no confirmation email I used the email I used in the past when purchasing the bathing suits and when I contacted Cupshe, they said there was no order from the email I provided and then I tired to log in with the email I always use and it said that my email was invalid I am really not happy because I really like the bathing suits I ordered and I want themAt this point though, I just want my money back and to never order from Cupshe again

This company is extraordinarily unresponsive to my return requests and has not responded to my inquiries on social media platforms such as Twitter, Facebook, and InstagramI have sent multiples emails from my personal email and have only received a standard reply twice without any follow up information to the requestI have responded to those emails with all of the product information, photos, and specific requests as they have asked for I still have not received a reply to any of my messages regarding this return request
One of the bikinis I received was damaged and cannot be repaired Two bikinis have a fit issue that will not be corrected with an exchangeAnother bikini appears to have been worn, smells of cigarette smoke, and the plastic sanitation liner was missing from the swimsuit bottoms as well

I received an order on March 29,None of the swimsuits I order fitI contacted the company by email and FB messenger to initiate a returnBecause no invoice is sent with the order starting a return is impossibleI had no response from email and have had no communication on FB messenger since 3/30/

Cupshe advertises hassle free returnsThe explained two options: they can issue a return in the full amount via Cupshe coupon and I may keep the original product OR o can keep the original product and they will return my money via original payment minus $per itemI chose option and then the company went silenceAfter checking Facebook and other reviews I see this company has done this to several people

First I ordered from CupShe an online retailerI was hesitate that I would not received my products in time for an upcoming tripI looked up the shipping time on thier site and it says anywhere from 4-daysI waited a week and never got confirmation of anythingI then logged into the site to find that my order still had not been fulfilledI proceeded to email CupShe customer ServiceThey sent me an automated message saying if I would like a refund to request oneI filled out the form for a refund and they stated "someone will contact you shortly" Well a week and half later they sent me the same automated messageNo response, No refundAbsolutely terrible customer serviceI now am out $and also do not have the items I wished to purchase through this siteI then email back to the automated message for the THIRD time explaining that I have already requested a refund and have not be returned my moneyI now am writing here in hopes to grab thier attention and warn fellow

I'm currently working on receiving a full refund from this companyI tried on two very different swimsuits yesterday and neither fit due to the very very narrow cut of the bottomsThe seams were also poorly stitchedBased on this experience I have no desire to exchange for another productI just want a refund which is what the website states you are able to receiveInstead, you are offered a 50% return and you are on your own for the shipping cost or a very ridiculous 100% couponI have NO interest in a 100% coupon because I don't want anything else from this companyA 50% refund isn't mentioned on their website anywhere and I would never have ordered from them if knew this to be the caseI knew I was taking a risk on losing return shipping costs but that was allThis company is deceitful and I would highly recommend not ordering from them!

Dear customer, we are very sorry for our delayed replyAs our system was updating, your emails might be closed automaticallyYour three items were all deliveredIf you want to return, we can give you give a full refundHowever, as we do not pay for the shipping fee you return, so we think the
partial refund is a better choice to youIf you have any inquires, please let us know

They need to update their return policy as they don't state a refund is for only HALF of what you purchased it for! You can either get store credit or keep the suits and get 50% backAll I want is to return the suits that don't fit and get a full refund"Before we process a return, we’d love to let you know of our two available return options:
Cupshe Coupon: Your credit will be for the full amount of the returned itemsHassle-Free Return: Don’t worry about going to the post office and returning it to usYou can keep the item - we’ll simply refund the 50% amount of the items you would be returningYour returned balance will be credited back to you within hours."

I ordered two dresses from Cupshe.com on September 1, My card was immediately charged To date, I have not received a confirmation number and my order has remained unfulfilled I have tried calling the number on their website, many many times and either the line goes dead or there is a very rapid busy noise I have emailed the customer service email address and I get a form response with words that make no sense and none of it responds to my questions about my order I feel like I have been scammed and the company isn't real I want my money back or the dresses to be shipped and I want someone to acknowledge my emails Their system works well enough to charge my credit card, but not well enough to respond to me?

I purchased items from Cupshe on 6/26/The items included a dress and sweatersThe items got delivered to my house around days laterI opened the package and was extremely upsetOne of the sweaters I bought was white and was covered in stains and pieces of what I consider mouse poopThe threading was pulling all over and smelled so bad that I did not even want the item in the houseI then proceeded to open the other bags (they all shipped separately but were delivered the same day) to find all of the items were in terrible condition / not as describedThe items either were the wrong color/ size or it did not resemble the item I purchased at allSeveral more of the clothing items had stains / pulls on them and also had the horrible smell I contacted cupshe the next day in order to start a return / refund processThis is what their website states their return policy is:
Easy to initiate a refund or exchange in days after delivery
Items can be returned or excha

I purchased a shirt online from this companyI never received an email with my order number, but I did begin getting emails with advertisementsMy credit card was charged with the purchase for I contacted the company through their help email address and received an automated reply with instructions for returns and how to locate your confirmation emailI did not get oneI tried calling the phone number listed and got the beep of an answering machine multiple timesI have requested a return email with my order number so I can request a returnBecause it was been almost days since the order with no response, and no answer on the "customer service" number I fear this company is not legitimate and they have my credit card information

I order several shirts from this online company on 9/29/I was told then that to should receive my items within 4-daysOn 10/12/the items still did not shipI inquired about when and was told via email that it would be another daysI then filled out a return via their required process on 10/12/On 10/I received an email stating of the items had shippedI email them again asking why the would ship an item that I complexed a return forNo response I received an email yesterday stating my return was processed I would get a full returnI also filed a dispute with my credit card company because they had not refunded me my moneyBad business! I also emailed them stating they needed to call me or I would file a complaint

Refusing to issue a refund for returned itemCredit card company has been notifiedI have provided at least three different receipts and pictures of purchase tracking #, etcand the company refuses to issue my refund for returnHorrific customer service and now I'm out of money, too

I ordered suits from Cupshe, all in size smallHowever, one was sent to me in the incorrect size in a LARGEIt fell off me! When I emailed Cupshe's customer service and got in contact with Joy, she stringed me along through multiple emailsShe asked me to send multiple photos of the bathing suit and shipping labels and everything, "proving" that I received the wrong sizeAfter I did that, she had the audacity to explain their return policy (as if it was acceptable for them to ship an incorrect size and then put the responsibility on me to process the return):
"Thanks so much for your orderWe understand that sometimes things don’t work out, so we are here to helpBefore we process a return, we’d love to let you know of our two available return options:
Cupshe Coupon: Your credit will be for the full amount of the
returned items, without need to return the items back to usHassle-Free Return: Don’t worry about going to the post office and returning
it to usYou can keep the items - we’ll simply deduct $for each item you would be returningYour returned balance will be credited back to your original payment accountLet us know which option is best for you and we’ll take care of the rest."
Meaning they want me to PAY MONEY for them to correct the order they messed upor get a "coupon" to spend more money with themI no longer want to do business with them, but they refuse to refund the money back to my card or send me the correct sizeDO NOT ORDER FROM THIS COMPANY IF YOU EXPECT QUALITY CUSTOMER SERVICETHIS COMPANY IS IN CHINASO RETURNS ARE A HASSLE AND CUSTOMER SERVICE IS NOT TO THE STANDARD OF U.SBASED COMPANIESI WOULD RATHER SPEND MORE MONEY ON BATHING SUITS FROM A U.SBASED COMPANY THAT ACTUALLY CARES ABOUT IT'S PAYING CUSTOMERS

I purchased from CupsheThe two items arrivedBoth do not fit
I have followed every avenue to obtain a RETURN address for a RefundTo no avail
Both the telephone number given (***), and the customer service email (***) do not work
I can no longer converse via Cupshe on *** either
My complaint is not the first, and won't be the last on this bogus company
This is a formal complaint that Cupshe.com has not, and will not contact me or reply to me with the designated address for their merchandise return for refund
This is a problem!
Thank You for your time
Sincerely, *** *** ***

Beware! No way to contact anyone for returns/exchanges

I ordered items from this companyI followed the sizing guide however, when the items arrived they were size too bigI went online to fill out return informationI was unable to select my items for returnA pop up said that my items were un-returnableThe website says that all items can be returned within days of delivery! I tried to call the customer service number for days and was sent straight to voicemail everytimeI placed more than calls in the day period and was sent straight to voicemail after being told that "all the representatives were busy with other customers"I left a detailed voicemail but my phone call was not returned