Cupshe

Refusing to issue a refund for returned itemCredit card company has been notifiedI have provided at least three different receipts and pictures of purchase tracking #, etcand the company refuses to issue my refund for returnHorrific customer service and now I'm out of money, too

I ordered swim suits on 6/15/Upon receiving them they did not fit even though I used the size guides on the Cupshe websiteThat is when I first figured out that Cupshe is in China not New Jersey as their website claimsBecause of that I could only communicate with one email per dayEventually I agreed to accept a coupon for new suits in place of getting a refund, as I desperately needed suits for my upcoming trip I was fine with thatOn 7/3/I used the coupon to order new suits in a larger sizeIn addition I ordered a 3rd suit which was on clearanceThe coupon specifically states it cannot be used on clearance items, so I used my own money to pay the $19.99,for that suitOn 7/6/I sent an email to check on the status of my order because I still had not received a tracking numberThat night while I was sleeping I received a response stating that the sale suit (Broken Ocean one piece) I paid for with my own money was no longer in stock and one of the options available

I ordered items from this companyI followed the sizing guide however, when the items arrived they were size too bigI went online to fill out return informationI was unable to select my items for returnA pop up said that my items were un-returnableThe website says that all items can be returned within days of delivery! I tried to call the customer service number for days and was sent straight to voicemail everytimeI placed more than calls in the day period and was sent straight to voicemail after being told that "all the representatives were busy with other customers"I left a detailed voicemail but my phone call was not returned

An order was placed in September, my credit card was promptly charged, and I have not received an order confirmation, nor a delivery confirmation The phone number provided is either busy, or beeps like a fax machine
After several hours or trying to reach someone, an email was returned saying "thanks for my patience"

placed an order march 3rd have not received the merchandise ordered and bill has been payed attempts to contact company led to one generic response dealing with return and refund and told them I cant return something I didnt receive.attempt to call listed number which is disconnected

I purchased from CupsheThe two items arrivedBoth do not fit
I have followed every avenue to obtain a RETURN address for a RefundTo no avail
Both the telephone number given (***), and the customer service email (***) do not work
I can no longer converse via Cupshe on *** either
My complaint is not the first, and won't be the last on this bogus company
This is a formal complaint that Cupshe.com has not, and will not contact me or reply to me with the designated address for their merchandise return for refund
This is a problem!
Thank You for your time
Sincerely, *** *** ***

I ordered suits from Cupshe, all in size smallHowever, one was sent to me in the incorrect size in a LARGEIt fell off me! When I emailed Cupshe's customer service and got in contact with Joy, she stringed me along through multiple emailsShe asked me to send multiple photos of the bathing suit and shipping labels and everything, "proving" that I received the wrong sizeAfter I did that, she had the audacity to explain their return policy (as if it was acceptable for them to ship an incorrect size and then put the responsibility on me to process the return):
"Thanks so much for your orderWe understand that sometimes things don’t work out, so we are here to helpBefore we process a return, we’d love to let you know of our two available return options:
Cupshe Coupon: Your credit will be for the full amount of the
returned items, without need to return the items back to usHassle-Free Return: Don’t worry about going to the post office and returning
it to usYou can keep the items - we’ll simply deduct $for each item you would be returningYour returned balance will be credited back to your original payment accountLet us know which option is best for you and we’ll take care of the rest."
Meaning they want me to PAY MONEY for them to correct the order they messed upor get a "coupon" to spend more money with themI no longer want to do business with them, but they refuse to refund the money back to my card or send me the correct sizeDO NOT ORDER FROM THIS COMPANY IF YOU EXPECT QUALITY CUSTOMER SERVICETHIS COMPANY IS IN CHINASO RETURNS ARE A HASSLE AND CUSTOMER SERVICE IS NOT TO THE STANDARD OF U.SBASED COMPANIESI WOULD RATHER SPEND MORE MONEY ON BATHING SUITS FROM A U.SBASED COMPANY THAT ACTUALLY CARES ABOUT IT'S PAYING CUSTOMERS

I would like a full refund for my order #*** in the full amount of $ I was told I could not be refunded the full amount and to keep the suits that do not fit me I also will not be paying for shipping to send them back as I have heard the company doesn’t not provide return labels I also had another order *** in the total amount of $I placed on June 3rd that I have yet to receive or get any response as to where my order is

I purchased a product (a dress) online from Cupshe on September 9th At the time the dress was on pre-order In my confirmation e-mail I was told the following, "Please allow us with 1-days to process items and then ship them soon.Please reach out to Cupshe soon without receipt of shipping confirmation in days after you receive an order confirmation." I followed up by e-mail on September 14th after receiving no shipping confirmation and was given the following response, "It is our wish to make fast delivery; however, we are adjusting our US warehouses due to a large volume of items than expectedIs it possible to accord us several days? We will ship your items soon
If you haven't received shipping confirmation in the email address you registered on our website in business days and don't want to wait any longer, please tell us and we will cancel it for you." On September 25th I requested an update on my order and was told that they were out of stock and again asked to wait "

I placed an order with CupShe on September I approved payment via *** was quick to email me that CupShe had charged me $for my order, however I have yet to receive anything but promotional emails from them, no confirmation of my order, no tracking number, etcI have attempted to contact them via email through *** to inquire about my purchase and when I should expect it to arrive, and the only response I've gotten is,:
"Dear Customer,
Sincerely sorry for the long waitWe are afraid that the product CLYQ(Cupshe So Gifted Vintage Printing Maxi Dress) you purchase last time will have to ship on Octbecause of the delay of manufacturingBut please don't worry, your order has been given highest priority and will be shipped immediately once it is readyWe deeply apologize for this delayHope for your understanding
Should you have any question, please feel free to contact our customer service at: ***."
Now, I'm no linguis

Don't shop from them! BUYERS BEWARE!
They respond slowly to emails, but respond quickly at their reviewsOn February 7, 2018, I placed an order for a SMALL sized Cupshe Paint My Dream Halter One-Piece Swimsuit in grey and February 21, 2018, I received the package but the size is a MEDIUMI really need the small ASAP for an upcoming trip, so it's really disappointing that I waited the weeks to receive the wrong sizeOrder #Fix it, or PayPal and the Revdex.com will fix it for you; I don't careI will not sit and be ignored when this was your mess upI clearly ordered a SMALL and you sent a MEDIUM, it's an easy exchange and I shouldn't have to wait another weeks to receive a replacement or to get a responseI have screenshots of everything(^^^This is what I was telling the company.)
HERE'S WHAT HAPPENED!!!
They finally responded and they wanted me to keep the swimsuit and give me $back OR give me a $store creditTurned them down, said I want my actual money and I no longer want to shop with them seeing how they do business(If they mess up my order I use the credit for, there's no refund)
Then they said they can either give me a $store credit or I keep the swimsuit and they refund $or I can return it and pay for shippingI told them I'm not paying for something that I didn't mess upAnd I don't want to shop with themAnd I workout days a week so I'm not going to fit into a mediumThen they asked me to "repeal" my reviews on FB and SiteJabber and I can get a full refund!
I told him I won't delete my reviews, but I'll update to say they solved my issueThis wasn't enough, I had to go through PP to get my money back and because of their lies, they wanted me to pay shipping back to CHINA, luckily, PP helped me out because they saw the extremities I went through with these people and how long I've been with PP and NEVER had issuesPlease stay away from CupShe! It isn't worth the stress!
Oh and even though I sent them a picture of the actual swimsuit having an M for Medium, they still said it was a Small because the packing had an S on itYeah, they will do anything to keep the moneyThey can't admit when they are wrong and will try to bribe you to give you a full refund because they rather give partial refunds or store credits! And if you shop with their store credits and they mess up again? You can NOT get a refund or exchange or even complain about the itemI have emails of PROOF!
BUYERS BEWARE!!!

I ordered itemsitem shipped separately and I received it - I tried it on and it did not fitThe other others were all the same size and had not yet shippedI contacted their customer service via email and asked to cancel the remainder of the order and to return the itemAfter days, I finally got a response saying the remaining items had shipped and I could continue with a return once I had received the full orderOnce the remaining items were received, I contacted customer service again, with photos & descriptions of the items I wanted to return, along with my explanation that they did not fitI did not want to exchange or receive store credit; I wanted a full refund and to return the itemsThey offered me options: 1) a store credit $to make another purchase with no need of returning the items; or 2) a partial refund of $with no need to return the itemsI told them I didn't want either option but to return all items and receive a full refund and to

I need to return itemscupshe's policy states you must contact them for an authorization codeI emailed times starting 3/18/17, and have not heard back with a code or instructionsThere wasn't a packing slip with my orderThey do not have a phone number...horrible!

My account was drafted but I have never received the items purchased I have sent emails in regards to the order but keep getting the run around

The CUPSHE website is completely misleading/untruthful about returnsThe webpage, https://www.cupshe.com/pages/return-policy, clearly states that returns are not only possible, but "easy." While trying to return suits (I kept 2), the email I received in return offered either a $coupon code or $refund, with no need to return the suitsThe suits totaled over $and I certainly did not need to buy any more suitsThe email was riddled with english mistakes and provided me no other options for return

Ordered a suit more than days ago (average shipping was 10-12) numerous emails inquiring about the status of the order (confirmation emailAFTER payment received...only stated a shipping label has been createdReceive same generic responsesFinally called FedEx, confirmed they never received package to shipsent another emailand now saying another days with no tracking informationThis company has the worst customer service and is not trust worthyWHAT COMPANY DOESNT HAVE A CONTACT NUMBER??

I ordered a swimsuit from this company and never received the itemI have tried contacting them and only get a generic automated email

I placed an order (#***) with Cupshe on 12/and paid for 3-day shippingWithin a few hours I got an email asking for me to send my address and the SKU numbers of everything I orderedI thought that was fishy so I replied and asked to cancel my order (the website says you can cancel orders if you do so before the order ships)The next day I got an email saying I couldn't cancel my order because the items had shippedI asked for the tracking number and a few days later they sent one...which showed the order had been processed for shipping on 12/I asked again for the order to be cancelled since the order hadn't shipped when I asked for the cancellationI was told I had to refuse the package and then a refund would be processedIt's now the 26th and, according to the tracking number, the order still hasn't shippedI can't refuse a package that isn't sent and the company is refusing to refund my moneyThis evening I chatted with customer service and was told the package

Much like other reviews have mentioned, customer service is non existent I've been trying to return swim suits and have followed their "easy" return instructions online by sending an email Waited DAYS and never heard back I also sent them a direct message via Facebook and again, DAYS and never heard back Maybe they are too busy fulfilling orders and have nobody working on returns?! I wouldn't order from them again

Purchased a bathing suitWhen I received it, it was too largeContacted the company for refund/exchangePaid $and was told I could only get an $refund or a $creditI chose the $creditI'v tried to place an order using my credit, however it is impossibleI have sent at least emails asking how to use my credit and place another orderAll I get back is a computer generated response saying my order number is "open"Found a phone number that was listed on the Revdex.com site for them (no phone number is listed on their website) Called that number and it is not a valid phone number for the companyAll the phone number is is survey after survey and sweepsteaks entry'sAfter reading many, many reviews, people have experienced the same problem as I haveI believe this company is a fraud!!!