Cupshe

I ordered a swimsuit in the correct sizeIt arrived in a relatively decent amount of time, along with an additional suit I did not orderThe one I had ordered was significantly too short, making it indecentI contacted the company to return the suitsAfter several days, I was given options for store credit for a portion of the priceI was finally able to get to the "full refund" option, but was told I would need to pay to return the item I was returning, and they refused to refund return shipping for the incorrect item shipped to me because "they didn't ship it to me."

Ordered a suit more than days ago (average shipping was 10-12) numerous emails inquiring about the status of the order (confirmation emailAFTER payment received...only stated a shipping label has been createdReceive same generic responsesFinally called FedEx, confirmed they never received package to shipsent another emailand now saying another days with no tracking informationThis company has the worst customer service and is not trust worthyWHAT COMPANY DOESNT HAVE A CONTACT NUMBER??

Submitting a return with Cupshe has been a terrible experienceThey are obviously spending all of their money on online and social network marketing and very little on customer serviceI purchased one bathing suitIt was poorly made (threads were dangling off it and the bra cups were dented and could not be smoothed out) and didn't fitI emailed the company with all necessary informationThey provide the ridiculous - 50% refund but you get to keep the bathing suit you don't want or a 100% coupon to get another bathing suit that also seems to have high odds of being terrible that you cannot returnI asked how to get a 100% refundThey gave me a 100% couponI'm on day of trying to return this item and I can see that it won't be getting easierI wish I had read these reviews before orderingNowhere on their website does it state that all returns will be at the buyers expense and will take days of bartering with their customer service dept

I placed an order (#***) with Cupshe on 12/and paid for 3-day shippingWithin a few hours I got an email asking for me to send my address and the SKU numbers of everything I orderedI thought that was fishy so I replied and asked to cancel my order (the website says you can cancel orders if you do so before the order ships)The next day I got an email saying I couldn't cancel my order because the items had shippedI asked for the tracking number and a few days later they sent one...which showed the order had been processed for shipping on 12/I asked again for the order to be cancelled since the order hadn't shipped when I asked for the cancellationI was told I had to refuse the package and then a refund would be processedIt's now the 26th and, according to the tracking number, the order still hasn't shippedI can't refuse a package that isn't sent and the company is refusing to refund my moneyThis evening I chatted with customer service and was told the package

I ordered bikinis from Cupshe that were shipped on 6/8/Prior to ordering the bikinis, I checked their website for their return policy, which states that you can email them to process a return and you get a "refund or coupon"Nowhere does it state that you are not entitled to a cash refund for a returnThe products arrived on Saturday, and I am unhappy with the quality I promptly e-mailed them Sunday requesting a return, and I received a response stating that they can give me store crediti I rejected their offer for store credit because I do not trust their productsI then received another e-mail, which I have copied and pasted below:
We can offer up to 40% partial refund of your return items value with no need of returning the items
We can also offer you a store credit 120% of your return items value to make another purchase, samely, no need to return the items
I do not know what they mean by this, because I simply want to return the items for a 100%refund

The CUPSHE website is completely misleading/untruthful about returnsThe webpage, https://www.cupshe.com/pages/return-policy, clearly states that returns are not only possible, but "easy." While trying to return suits (I kept 2), the email I received in return offered either a $coupon code or $refund, with no need to return the suitsThe suits totaled over $and I certainly did not need to buy any more suitsThe email was riddled with english mistakes and provided me no other options for return

My account was drafted but I have never received the items purchased I have sent emails in regards to the order but keep getting the run around

I purchased bathing suit sets from CupsheI ordered all of them in a size smallThe sets came in and they were clearly way larger than a smallI tried on the suits and they suits were literally swimming on meI contacted the company and asked for a refundI received an email that state that the suits were on clearance and they have a no return policy on these itemsI went back and looked through my invoice as well and the site to see if this was the case and it was NOTNone of the suits I ordered were on clearance and it was not indicated any where that there was a no return policy on these suitsThis is what I received from the company:
Hi *** ***,
Thanks for ordering from ***
Kindly note:The clearance items are not on approval for exchange or return
We regret that the products did not meet your satisfaction
For any questions regarding , kindly list the product names you desire to return
products such as quality, size or color problems, remembe

I need to return itemscupshe's policy states you must contact them for an authorization codeI emailed times starting 3/18/17, and have not heard back with a code or instructionsThere wasn't a packing slip with my orderThey do not have a phone number...horrible!

Purchased a bathing suitWhen I received it, it was too largeContacted the company for refund/exchangePaid $and was told I could only get an $refund or a $creditI chose the $creditI'v tried to place an order using my credit, however it is impossibleI have sent at least emails asking how to use my credit and place another orderAll I get back is a computer generated response saying my order number is "open"Found a phone number that was listed on the Revdex.com site for them (no phone number is listed on their website) Called that number and it is not a valid phone number for the companyAll the phone number is is survey after survey and sweepsteaks entry'sAfter reading many, many reviews, people have experienced the same problem as I haveI believe this company is a fraud!!!

I found their website thru advertisement and checked out ther websiteEverything seems legitamentSo, I order some clothing from thereTheh instantly withdrew from my bank account but never received an email conformationI've tried calling and emailimg themNo response at allWhen you try to call them, the phone rings for sec then gives you a beep sound like an incoming faxI read reviews about the website after I never recieved my confirmationPeople said they had to diapute the payment and file claim

I have placed orders (sept 1,4, and 6)I was waiting for a confirmation on all but never received oneI emailed customer service and was told that there was some sort of issue at the warehouse but if I haven't received the items soon I could receive a refundI have been emailing for my refund with no luck on anyone respondingI would either like my items or a refund if they will not be sent out anytime soon

I ordered product for the site on May 23rdThe site said the would notice me with order updates and I have not received anythingIt's June 13thI sent messages and calledThe messages I never got a response to and the phone call wouldn't even go throughI sent another email wanting to cancel the order because at this point I got new product because I never got what I ordered

This business has a very dishonest return policyWell stating that it is easy to return merchandise this is not trueThe company offers only a 50% refund and a “100% coupon” which you can only use onceI chose to have a 100% coupon because I wanted to get my moneys worth as 50% back did not sound good to meBecause a lot of swimsuits are out of stock I want to head and ordered one swimsuit I like to using the couponA week later I went to use the remaining balance and was unable toCustomer service said that I already use the couponUnbeknownst to me I did not realize I had one shot”I chose to have a 100% coupon because I wanted to get my moneys worth as 50% back did not sound good to meBecause a lot of swimsuits are out of stock I want to head and ordered one swimsuit I like to using the couponA week later I went to use the remaining balance and was unable toCustomer service said that I already use the couponUnbeknownst to me I did not realize I chose to have a 100% coupon because I wanted to get my moneys worth as 50% back did not sound good to meBecause a lot of swimsuits are out of stock I want to head and ordered one swimsuit I like to using the couponA week later I went to use the remaining balance and was unable toCustomer service said that I already use the couponUnbeknownst to me I had only “one shot” to use the coupon, therefore the remaining balance was gone This is just bad business You might have cute merchandise but your overall business model is dishonest I am still waiting for customer service to make this right as none of these important details are made known on their website

I had to return an order for this companyThat's fineObviously it's ordering online and can't be perfectBut not only will they not do returns, they won't give you a full refundOnly 50%You have to exchange to get 100% backWhen I did that I paid extra for fast shipping to get to me on time for a vacationIt's been a week and the shipment hasn't even arrived at the post officeI have reached out to them multiple times and not one person has responded to my emailsThe customer service number is actually 253-271-but it says they are always busyI am so upset by this companyDo not waste your time and money on themThey are crooks and robbing people practically

My daughter ordered a jacket from cupsheIt arrived and she did not like it and wanted to return itThere was no order slip in the packageI went to the website to attempt to return it and all avenues of return required a order numberWe have no order numberI called cupshe several times and never got a personI emailed cups times requesting the order number and got automated responsesI would like to return this itemWe have now exceeded weeks but it is not my faultI would like someone from cupshe to contact me and help me return this item as I am missing information for crucial stepsI do not have an email from cupshe about the order either so I have no information about the purchase
*** *** cell ###-###-####

I ordered my daughter several bathing suits last summer, and again this springBikini bottoms always have the protection sticker in the crotchWhen we removed the sticker, all of the “stick” remained in the suitI tried getting it out, but had no luckMy daughter tried to wear it, but it’s too uncomfortableWe didn’t realize this until late July, which was after their return policyI asked for an exchange, and was simply told “no” because it was after the daysI replied back about how this is a damaged product, and the response I received was
“.....We have no access to exchange the item for it is over daysWe appreciate you for being a loyal Cupshe Customer, and are always working to improve your shopping experience.”
They have “no access”, to exchange this, but I bet if I were to reorder the bottoms, they’d have access, wouldn’t they???

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than
expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentYour order has been delivered according to the tracking informationHowever, we have refunded you for this item at your requestYou will receive the refund notification from your bank after they processed the moneyFor any questions regarding the refund, please feel free to contact

I ordered suits and none fit (I got different sizes to try) ?? Now having a really difficult time trying to return them (they're from China!!!) Waiting to hear back from their customer service, but beware! Their return policy seems easy, but it's notApparently they'll jerk you aroundhttps://www.complaintsboard.com/cupshe-b

I purchased a swimsuit from this website on February 25, It took weeks to come in, and when I emailed the company, I kept getting automated replies over and over again The suit finally came in, and it did not fitSo, I emailed them about how to go about returning the itemThis went on for weeks, with once again, only automated replies to my multiple emails Finally, I was able to get an address to send the item back It's now been about two weeks, and I have yet to receive the credit back on my card for the return I emailed yesterday to ask about the return status, which to no avail I found a phone number for the company, but it only goes straight to voicemail I would just like to be refunded for my returnThis company has the worst customer service, actually they have no customer service at allI would never purchase anything from this company again