Cupshe

Submitting a return with Cupshe has been a terrible experienceThey are obviously spending all of their money on online and social network marketing and very little on customer serviceI purchased one bathing suitIt was poorly made (threads were dangling off it and the bra cups were dented and could not be smoothed out) and didn't fitI emailed the company with all necessary informationThey provide the ridiculous - 50% refund but you get to keep the bathing suit you don't want or a 100% coupon to get another bathing suit that also seems to have high odds of being terrible that you cannot returnI asked how to get a 100% refundThey gave me a 100% couponI'm on day of trying to return this item and I can see that it won't be getting easierI wish I had read these reviews before orderingNowhere on their website does it state that all returns will be at the buyers expense and will take days of bartering with their customer service dept

I ordered three bathing suits from this company and checked to make sure that they had a return policy since I was not positive on the sizes I was orderingTheir website states that returns and exchanges can be made as long as you send all information to the email address they provideI received the bathing suits and unfortunately two of them did not fit properly but I later decided to make one work and just return the one due to how long it is taking to return I emailed them and provided them with all the information they asked for and they replied the next day asking for the same information and offering me a coupon instead of my money backI have emailed this company three more times and have not gotten any responses back

It seems that I am in a long line of frustrated costumersWe've purchased items that for reason or another did not work outTheir website DOES give a retune policyHowever, they DO NOT follow through or contactThe only source of contact is through an emailThey are only automated emailsNO ONE RESPONDS after the first auto responseI have not used the product that was purchased and simply wish to get my money back AND return it

Terrible customer service! I’ve been calling, emailing, and trying to chat them for a week and zero responseThey don’t mind taking your money but don’t try to make a return

I purchased bathing suit sets from CupsheI ordered all of them in a size smallThe sets came in and they were clearly way larger than a smallI tried on the suits and they suits were literally swimming on meI contacted the company and asked for a refundI received an email that state that the suits were on clearance and they have a no return policy on these itemsI went back and looked through my invoice as well and the site to see if this was the case and it was NOTNone of the suits I ordered were on clearance and it was not indicated any where that there was a no return policy on these suitsThis is what I received from the company:
Hi *** ***,
Thanks for ordering from ***
Kindly note:The clearance items are not on approval for exchange or return
We regret that the products did not meet your satisfaction
For any questions regarding , kindly list the product names you desire to return
products such as quality, size or color problems, remembe

I ordered merchandise online using my credit card, I have been sending emails and have left repeated messages to this company requesting a return address, confirmation and indicated I will be asking for a refund to original form of payment as the items ordered do not fitI have offered to cover the cost of shippingI am within the rules listed on the return policyI have yet to receive what I am requesting! If you could assist me in in any way I would greatly appreciate it

I ordered a swimsuit in the correct sizeIt arrived in a relatively decent amount of time, along with an additional suit I did not orderThe one I had ordered was significantly too short, making it indecentI contacted the company to return the suitsAfter several days, I was given options for store credit for a portion of the priceI was finally able to get to the "full refund" option, but was told I would need to pay to return the item I was returning, and they refused to refund return shipping for the incorrect item shipped to me because "they didn't ship it to me."

I ordered bikinis from Cupshe that were shipped on 6/8/Prior to ordering the bikinis, I checked their website for their return policy, which states that you can email them to process a return and you get a "refund or coupon"Nowhere does it state that you are not entitled to a cash refund for a returnThe products arrived on Saturday, and I am unhappy with the quality I promptly e-mailed them Sunday requesting a return, and I received a response stating that they can give me store crediti I rejected their offer for store credit because I do not trust their productsI then received another e-mail, which I have copied and pasted below:
We can offer up to 40% partial refund of your return items value with no need of returning the items
We can also offer you a store credit 120% of your return items value to make another purchase, samely, no need to return the items
I do not know what they mean by this, because I simply want to return the items for a 100%refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear customer, we don't intend to bring you so much troubles and we couldn't apologize enough for the worries causedOver the past two moths the processing time was really longer than usual which required nearly one month. Normally it will take around 15-days for the delivery
Sometimes the shipping carrier might be stuck with updating the tracking information until the package reaches the next distribution centerWe have refunded you for your order and you will receive a refund notification from your bank after they go through the money

I have placed orders (sept 1,4, and 6)I was waiting for a confirmation on all but never received oneI emailed customer service and was told that there was some sort of issue at the warehouse but if I haven't received the items soon I could receive a refundI have been emailing for my refund with no luck on anyone respondingI would either like my items or a refund if they will not be sent out anytime soon

I order dollars worth of product from Cupshe on September 7th I contacted them several times about not receiving my package yet They said it was on back order and would ship as soon as they would get a new shipment in I finally received the package on October 13th I was very unhappy with the materials They were poorly made, didn't fit and didn't look like what I ordered I went online the say day to request a refund and return the items The company wouldn't allow me to because it said it was past they policy of days from my order, but I didn't get the package until days after my order I tired e-mailing the company and haven't received a response and I tried calling and left a message with no reply

The refund policy listed on the company website is very confusing and misleadingI read over before I made my purchase to make sure I could return it for a refund, not just store creditHowever, I was offered full store credit or 50% refundTheir return policy does not clearly state they do not provide full refundsThis is the only part of their return policy that is supposed to express this:
If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable

I placed an order on Oct11, 2016, for a clothing item I never received a confirmation or email receipt for my order but the monies were withdrawn from my checking account on 10/11/ I have tried to contact CUPSHE through phone @###-###-#### no answer, chat service is currently down, the email *** is not a valid address I found CUPSHE on Pentrest and thought it would be a trusted site but I was completely wrong! How can I get my monies refunded?

I had to return an order for this companyThat's fineObviously it's ordering online and can't be perfectBut not only will they not do returns, they won't give you a full refundOnly 50%You have to exchange to get 100% backWhen I did that I paid extra for fast shipping to get to me on time for a vacationIt's been a week and the shipment hasn't even arrived at the post officeI have reached out to them multiple times and not one person has responded to my emailsThe customer service number is actually 253-271-but it says they are always busyI am so upset by this companyDo not waste your time and money on themThey are crooks and robbing people practically

I am attempting to contact Cupshe to for an exchange/refundThe website states I must contact their customer service for refunds and exchangesI attempted to contact them through email twice as well as ***I have heard nothing back, therefore I am unable to do the return and exchange

I ordered my daughter several bathing suits last summer, and again this springBikini bottoms always have the protection sticker in the crotchWhen we removed the sticker, all of the “stick” remained in the suitI tried getting it out, but had no luckMy daughter tried to wear it, but it’s too uncomfortableWe didn’t realize this until late July, which was after their return policyI asked for an exchange, and was simply told “no” because it was after the daysI replied back about how this is a damaged product, and the response I received was
“.....We have no access to exchange the item for it is over daysWe appreciate you for being a loyal Cupshe Customer, and are always working to improve your shopping experience.”
They have “no access”, to exchange this, but I bet if I were to reorder the bottoms, they’d have access, wouldn’t they???

I found their website thru advertisement and checked out ther websiteEverything seems legitamentSo, I order some clothing from thereTheh instantly withdrew from my bank account but never received an email conformationI've tried calling and emailimg themNo response at allWhen you try to call them, the phone rings for sec then gives you a beep sound like an incoming faxI read reviews about the website after I never recieved my confirmationPeople said they had to diapute the payment and file claim

Made an online order Money was promptly taken out of my account, but tracking number they gave me indicated goods never left China Multiple emails went unanswered from the company, and there was no direct contact number for customer service The phone number listed on their instagram page is not a real phone number This company essentially stole my money as they supplied me with no goods, nor any viable means of communication

Ordered products and was charged but they never sent anything
On September 7, 2016, I ordered mermaid blankets from CupsheI did not receive an email confirmation but my credit card was chargedI have since emailed the company several
times with out a single responseAt this point they've fraudulently taken my money without providing the goods I purchased