Cupshe

This business has a very dishonest return policyWell stating that it is easy to return merchandise this is not trueThe company offers only a 50% refund and a “100% coupon” which you can only use onceI chose to have a 100% coupon because I wanted to get my moneys worth as 50% back did not sound good to meBecause a lot of swimsuits are out of stock I want to head and ordered one swimsuit I like to using the couponA week later I went to use the remaining balance and was unable toCustomer service said that I already use the couponUnbeknownst to me I did not realize I had one shot”I chose to have a 100% coupon because I wanted to get my moneys worth as 50% back did not sound good to meBecause a lot of swimsuits are out of stock I want to head and ordered one swimsuit I like to using the couponA week later I went to use the remaining balance and was unable toCustomer service said that I already use the couponUnbeknownst to me I did not realize I chose to have a 100% coupon because I wanted to get my moneys worth as 50% back did not sound good to meBecause a lot of swimsuits are out of stock I want to head and ordered one swimsuit I like to using the couponA week later I went to use the remaining balance and was unable toCustomer service said that I already use the couponUnbeknownst to me I had only “one shot” to use the coupon, therefore the remaining balance was gone This is just bad business You might have cute merchandise but your overall business model is dishonest I am still waiting for customer service to make this right as none of these important details are made known on their website

I ordered product for the site on May 23rdThe site said the would notice me with order updates and I have not received anythingIt's June 13thI sent messages and calledThe messages I never got a response to and the phone call wouldn't even go throughI sent another email wanting to cancel the order because at this point I got new product because I never got what I ordered

It sounds like this is a common problem but I ordered two swimsuits, paid for six day shipping, and never received them The tracking information said that they could not verify my address and were "trying to contact" me, however I called and emailed multiple times to verify my address Nobody I talked to was helpful and it was very hard to get a reply This company is such a scam!

My daughter ordered a jacket from cupsheIt arrived and she did not like it and wanted to return itThere was no order slip in the packageI went to the website to attempt to return it and all avenues of return required a order numberWe have no order numberI called cupshe several times and never got a personI emailed cups times requesting the order number and got automated responsesI would like to return this itemWe have now exceeded weeks but it is not my faultI would like someone from cupshe to contact me and help me return this item as I am missing information for crucial stepsI do not have an email from cupshe about the order either so I have no information about the purchase
*** *** cell ###-###-####

I purchased a swimsuit from this website on February 25, It took weeks to come in, and when I emailed the company, I kept getting automated replies over and over again The suit finally came in, and it did not fitSo, I emailed them about how to go about returning the itemThis went on for weeks, with once again, only automated replies to my multiple emails Finally, I was able to get an address to send the item back It's now been about two weeks, and I have yet to receive the credit back on my card for the return I emailed yesterday to ask about the return status, which to no avail I found a phone number for the company, but it only goes straight to voicemail I would just like to be refunded for my returnThis company has the worst customer service, actually they have no customer service at allI would never purchase anything from this company again

After receiving specific directions as to how to send back product, the company reordered, and sent the same items to me againAfter multiple emails, they gave me an address to send the items back to for a full creditI've reached out to the company via email times, but it continues to send the same response "customer service no longer handles the emails from customers who return productMerchandise department handles." The problem is, I ask how to contact that department, but I get the same responseI want my money back, but know one can check the status on my returnI called the number shown on their web page, but it's a bum number

I received a poor fitting suit and when requested information on returning it, they said I have two options credit for 120% of the cost to buy another product OR 50% refund and don't bother sending the suit back even though their policy states you have days to returnBuyer beware especially after looking at all the reviewsReturn Policy | CUPSHE - Women's Fashion Store – Cupshe
https://www.cupshe.com/pages/return-policy
Orders are able to be canceled and refunded before shippingEasy to initiate a refund or exchange in days after deliveryAs to bikinis, we only accept returning whole set of bikinis,both top and bottom, not one part

This has been the worst experience at a online storeI have recently been dealing with a girl named Catherine about my order statusShe has not helped me one bitShe has been extremely unhelpful and honestly very rude and incompetent with dealing with my orderI am normally very forgiving with things like this but when you have spent $dollars at a store you expect to be given the right treatment in fixing the problem I am very frustrated as she told me to contact my carrier about this issueIn the past when I have ordered from other company's they have bent over backwards to satisfy their customers needsI have never heard of the customer contacting the carrier as this is the company's job to do I have had trouble with my order being deliveredI have asked several times for the carriers name that you useI have contacted UPS, USPS, FED EX and my item does not exist with them so who is the carrier that your company uses because I have still not received my items that I orderedThis company has done nothing to help with the problem

I ordered an article of clothingPaid for it have never received itChecked on order through website, stated item is in Transit from China! And ever since I ordered from this site, I have had attempts to hack into my email from China! I requested a Refund long before this item shipped and was denied I no longer trust this company, have no faith that I will actually receive the item I ordered a month ago will actually reach me and want the refund I originally asked for and was denied

I purchased two swim suits from this companyWhen I did so, I was sure to check the website for their return policies so that I could return them if they didn't fitNowhere on the website does it say that the customer is responsible for paying return shippingIn fact, the return page of the website intentionally makes it seem as though all you need to do is email customer service and they will give you what you need to send it backUpon requesting a return, I was offered a coupon instead, which I deniedThe customer service agent told me to send it back within 3-business days and that I would have to pay for shipping (they also respond to my emails in the middle of the night so I cannot see them until the next day)When I explained the above to her she said they just "don't offer shipping service for the type of return"When I asked for a phone number to talk to someone she told me that they "don't offer telephone counseling"Every phone number I've found for this company is

I ordered items from Cupshe.com on January 16, I received one of the items about a week later The rest of the items have not been delivered I have emailed them on numerous occasions and have tried notifying them by phone On their site they refer you to a company called *** You can either email them or call them, they are located in the *** *** area Nothing states on their site that they are located in New Jersey To date, they have yet to contact me either by phone or email I have been tracking the order for several weeks now, and it says the same thing everyday A matter of fact, one of the items, it reports, is at my Post Office I called my Post Office and they have nothing from Cupshe They did take my money as soon as I ordered the items I have tried asking for the money back but to no avail, they won't return my phone calls or email me back Through Facebook, I found that there were many, many women who have written horrible things about this

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than
expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentYour order has been delivered according to the tracking informationHowever, we have refunded you for this item at your requestYou will receive the refund notification from your bank after they processed the moneyFor any questions regarding the refund, please feel free to contact

I bought two items from Cupshe over two months agoI received the items and they were of horrible qualitySo I immediately sent them back for a refundI monitored the package tracking number to make sure that it arrived and it didI didn't hear from Cupshe after a week and so I sent an email asking them to confirm if they had received the package or notThey told me that they would send me a "refund notification" via email when they processed the refund but that it may take 10-days to show up on my credit cardI still have not received a "refund notification" from Cupshe which leads me to believe that they have not begun to process it and now it's been over a month since I sent the items backI have emailed them several times without receiving any help or clarification as to what is going on with my refundThey owe me $

I ordered suits and none fit (I got different sizes to try) ?? Now having a really difficult time trying to return them (they're from China!!!) Waiting to hear back from their customer service, but beware! Their return policy seems easy, but it's notApparently they'll jerk you aroundhttps://www.complaintsboard.com/cupshe-b

Cupshe have advertised their products online for a while now, and I decided to order a top with themI wish I had read fellow customers' reviews before doing soThey did not send any confirmation email when I placed the order, and are impossible to get a hold of via telephone or emailMany other customers have said they are billed immediately but receive either no product/ the product months later, and if they have issues with it, it becomes impossible to return because, as I mentioned, no one replies to confirm the procedure for returning and refunding itemsMoreover, because of the lack of confirmation email there is no proof of purchase [although I will get a print out from my bank detailing the payment taken and I have the screen shot of my order page.]
I have included the link to both their facebook page with many user complaints and an official reviews page, which suggests that although this company is listed as being in NJ, that it may infact be running via ChinaI lived

TERRIBLE Customer Service!! I paid for expedited shipping and my product is no where to be foundI reached out to the customer service team and they told me to "check my local post offices because it says it was delivered." As a customer I should not have to research where my my order is, they should be able to tell me exactly where it isNot to mention that when I did try to search for it, the tracking number is not a valid number to any logistics company and their tracking system is downI have emailed them two more times and still have not received a responseI ordered a WEEK ago and paid for day delivery and still do not have the packageI would strongly advise that you do not order from this company

I purchased multilple bathing suites and non of them fit They said they would refund my money and now I have not been able to get in touch with them I have sent over emails to their refund department, none have been answered This is ridiculous.,..poor quality and no contact regarding refunds They were quick to take my money though This is criminal and I am not going to let this go unanswered NEVER BUY FROM THIS STORE/WEBSITE
I WANT MY MONEY BACK NOW!!!

August - I purchased bikinis (Small & Medium) and neither fit me properlyI asked for a return and this is the email I received from them:
"Thanks for making this purchase at Cupshe, we are so sorry that this product failed to satisfy youWe offer two solutions that could be of help here:
We can offer up to 40% partial refund of your return items value with no need of returning the itemsWe can offer you a store credit 70% of your return items value to make another purchase, samely, no need to return the items."
Nowhere in their return policy did they mention only partial return feesNow they are not replying to my emails

Emailed company to return multiple items and was told they would only refund 50% or give an 80% creditI chose the 50% refund and the company has not refunded the money despite follow up inquiries

This company is an unethical business and should not be selling products onlineA simple google search shows 1000's of bad reviews in regard to their return policy and lack of customer serviceI hope that the Revdex.com is investigatingI have notified my credit card company and they have reimbursed my account for the purchaseI encourage others to go through their credit card companies and they will be able to force Cupshe out of business