Cupshe

I ordered a bathing suit and it arrived almost weeks later, product quality was poor and sizing incorrectAttempted to return bathing suit and company stated that it was not available to be returnedIt was not clearance or even on saleIt was a new product lineI would like a twyturn of my money

Sorry for the inconvenienceRecently the answering time for inquiring e-mails is unfortunately a little bit longerWe will accept the return within days since the receipt date not the purchased dateWe have found your e-mail and update our return details for youWe will initiate the refund
for you, please verify with us if your payment method has changed or notSorry again for all the trouble

AWFUL experience is an understatementI ordered swimsuits with them on March 4, When I realized that it would take days to ship to me, I emailed them immediately after placing my order to request a cancellation of my orderI received an automated reply that wasn't even pertinent to the presenting complaintI replied and again received an automated replyThis happened for multiple emails to no availI then received shipping confirmation for my orderI replied to this email and continued to get automated repliesI FINALLY received an email on the 10th of March, that addressed my request to cancel, but she said my package had been processed by the carrier and cannot be cancelledWell it's March 21st, and I still do not have my suits or my money backTracking still says it's awaiting arrival to the shipping carrierEmailed them multiple more times and always received automated responsesReceived an email from them today on the 21st asking me to review my purchase, but I still have yet to receive my order or even have it delivered to the shipperSO basically they just took my money and ran with itWORST EXPERIENCE EVERDO NOT BUY

I ordered bathing suits, each in different sizesOnly of them fit me, so I initiated an online return on June 16, which was within the day requirement set forth by the return policy on the Cupshe websiteHowever, customer service did not respond to my email with the supposed return slip until June Upon reading the email, I discovered that I was only being offered a 50% refund or 80% store creditThis is NOT the policy listed on the website; this is advertising, a FRAUD and a huge scamI proceeded to read hundreds of reviews and complaints by angry customers onlinePlease shut this business down and get me a refund
This is the email I was sent:
Hi *** ***,
Thanks for making this purchase at Cupshe, we are so sorry that this product failed to satisfy you
We offer two solutions that could be of help here:
We can offer up to 50% partial refund of your return items value with no need of returning the items
We can also offer you a sto

We understand your concerns and we feel deeply sorry for the trouble causedRecently we have confronted a great challenge with a large volume of orders, thus the processing time is longer than usualHowever, our customers will surly get what they paidWe sincerely apologize for the troubleWe
have cancelled your order on October 2nd and you will receive a refund notification from PayPal in 4-daysWe will take your feedback seriously to improve our serviceSorry again for all the trouble

I place an order on Cupshe.com around September 23, The money, in the amount of $45.03, was withdrawn from my account on September 26, I never received an order confirmation, shipping confirmation, nothing from the company
I reached out to them October 8, asking for the email confirmation of my order along with a status update on my order I received what looks like a standard response from them saying check your junk mail I already that but there's nothing from them It also gives a link to ask for a refund but it requires and order number that I don't have because I never received it from them
I have since reached out to them two more times and have not received any response from them

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're
regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentYour order except the orange bikini set have been shipped out by expedite shipping alreadyThe package is on the way and we will e-mail you with the tracking information. If you prefer a refund instead of the item, please kindly refuse to sign for it and notify us to initiate a refundThe $refund was initiated by our system for the orange bikini set which is out of shelf. Sorry again for the inconvenience

I ordered a swim suit from this company that guaranteed returns if the item was unused This is directly from their website
"Easy to initiate a refund or exchange in days after delivery
Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service
Items must be returned unwashed and undamaged
As to bikinis, we only accept returning whole set of bikinis,both top and bottom, not one part."
Unfortunately they will not respond to my emails or refund my money as the swim suit does not fit properly

On Sept 13th I ordered two shirts from cupshe.com I received my order confirmation the same day & my credit card was charged on Sept 14th The order confirmation email said if I didnt receive confirmation of shipment with days to contact them 7-days after I placed my order, I sent them an email inquiring about the status On September 23rd, I was told the item was "likely" on back order and to allow them another 7-days I contacted them again on October 11th inquiring about my order & requesting an immediate response or refund On October 12th I received a generic automated response saying I may not have received confirmation for various reasons and provided a link if I wanted a refund I clicked the link and was told my order is over days old and no refunds or returns were allowed I emailed them again on October 15th and still have received no response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Placed order with cupshe weeks agoThey took money out of my account I have emailed cupshe and I have recieve emailed back with responses that makes no sense, useing misspelled words horrible English languageI have referred to the phone number that refers to prompt attention and the phone number just beeps when no one answering I have asked cupshe through emails to return my phone call giving them my phone number and they would not respond I asked that I just either get my money returned back to my account or for them to send me the product immediatelyThank you

I attempted to return multiple bathing suits from cupshe on 3/4/Initially they replied and requested that I provide them with lot of information about the items, including product names, reasons for returns, pictures of products, pictures of the barcodes on products, etcI provided the requested information on 3/They replied on 3/and asked for the same informationI resent this information on 3/and let them know that I had already sent thisSince then I have followed up multiple times and they did not reply to any of my requests to return and to find out what their return procedure is
Thank you,

Buyer Beware - This company is completely unresponsive to inquires, regardless of the topic It took forever to get my order Only one item was delivered and their website showed both items were delivered When I contacted them about second item I got no response I continued to email and received only canned answers Eventually the item was delivered, weeks laterI was dissatisfied with both items The fabric on the sleeveless dress is more like a material you would find in a nightgown The vintage dress has a strange cut causing the neckline to plunge halfway down my stomach Again, I sent communication regarding the return, expecting a return shipping label Instead I received another canned answer that said they would refund 1/my money and I could keep the dresses What a scam! The dresses are not 1/bad, they are all bad I don't want 1/my money, I want all of my money There is no address on their website for returns and they will no respond My next move is to turn them into the Attorney General's office because this is definitely not a reputable and above board company

Never received my product from them and ordered it on sept13thTried emailing and calling and no replies everThis is a scam site, already filed a dispute through my card companyWhen you call them, they don't even have a voicemailRings once then beepsWent on Facebook to there page and even messaged them on there and still heard nothing backNot the only one having these problems according to all the reviews from other people

Bought a swimsuit and it took almost weeks to receive from ChinaThe suit was poor quality and not the size it statedI attempted to return a few days later and they said no, and that this suit was not returnable??? You kidding me?? Poor customer service and product buyer beware

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I purchased clothing from Cupshe online on March 10, The items arrived month later and did not fitI attempted to contact the company on several attempts via email and phone numbers listed to return itemsno answer to calls and no response to email there was no receipt sent with items, but I noticed my account had been charged on March 10th phone numbers listed for this company are 1-*** from 8am to 1pm and 6pm- 11pm, 1-***email is [email protected]

Dear customer,sincerely apologize for your inconvenience As you can not offer us the tracking number, so we can not refund to youTracking number is required to complete the return

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're
regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentYour order has been shipped out and we hope you like the productIf there's anything unsatisfying with the product, please feel free to let us know

Dear customer, we're sorry that the item did not meet your satisfactionWe have processed your return request and refunded youYou will receive a refund notification from your bank after they processed the moneySorry again for any trouble caused