Cupshe

I received swimsuits that are way too long (the torso is made for a very tall person) and when requested information on returning it, they said I have two optionscredit for 120% of the cost to buy another product OR 50% refund and I wouldnt have to send the suit back even though their policy states you have days to returnThen it states anything you buy with the coupon cannot be returned!

Dear customer, we're sorry for all the trouble causedWe couldn’t apologize enough that we haven’t offered immediate assistanceWe have refunded you for this item and you will receive a refund notification from your bank after they go through the moneySorry again for any worries

I ordered a dress from this business on September 21, They collected the $from my account, but they didn't process my orderMy order status is "paid" and it has been a month since I ordered itNobody will email me back, nobody will answer the phone, and nobody will answer the live chatI just want my money back

I ordered from this website weeks ago and never received a confirmation from them yet the money was taken from my bank accountI've called and emailed the business and haven't been able to get in touch

Hello, I placed an order just about weeks ago for a dressI don't typically shop sponsored ads on social media, but I really liked the look of the productAfter, completing my order, I decided to look further into the companyUnfortunately, everything I read from other buyers was extremely negativeAfter weeks without shipping notfication, I emailed the company about the shipping info and did not receive a reply backAny communication from the company has been in broken English and I am definitely questioning the legitimacy of the businessAt this point, I would just like a refund to my *** accountIt's not about the money, I just have serious doubts about the companies ability to fill orders and would like to prevent other buyers from having a similar experience in the futureThank you for your time
*** ***

After ordering the product online, no confirmation email was sent with any information about the transactionNor was there any information sent about the shipping informationThe only evidence that a transaction occurred was the removal of funds from the account used with the initial purchaseThe account was billed the same day as the orderThe product received was not as expected from description and picturesWithout the order number information, despite a refund/return section listed on website, this transaction is unable to be completedUpon contacting the business via email, automated responses are sent that do not answer the question of what is the order number to proceed with a refund/return

STAY AWAY!! I ordered bathing suits after throughly reading the return policy to ensure they could we returnedThe policy states a refund is available on merchandise within days of deliveryI tried on and emailed Cupshe for a refund the same day it was deliveryThe suit were horrendous quality and fitAfter emailing the exact items I was returning along with photos of the barcode bags, I received a responseThey have the AUDACITY to say they will provide a “100% coupon” (whatever that actually is) or 50% of your money backNO WHERE do they say they will only give 50% of your money back on the returns policy siteI spent over $on theseI do not want just $backI would call this stealingIt is obvious they do not speak EnglishAnd there is no phone number to callHad I read these reviews beforehand I never would’ve ordered theseI obviously do not have money to throw around if I was shopping on this cheap site so I need my money back!! TBD on a response to my scathing email to them saying I will only accept full refundI don’t even care about shippingI just want my money backI will never purchase here again and I will take any chance I get to tell people not to shop here as well

Dear customer, we're deeply sorry for all the inconvenience and trouble causedWe couldn’t apologize enough that we haven’t offered immediate assistanceDeeply sorry for all the troubles and we have refunded you for your
order as compensation for all the inconvenience

My first two orders with this company have been outstanding experiencesMy first order arrived quickly and I loved everything I boughtThe second order also arrived quickly but I was not as fond of those suitsTheir customer service team was extremely responsive and probably THE kindest I’ve ever worked withI’m very happy with the refund policy

I ordered a size medium bathing suit from this company They sent a size small Their website contains no return instructions When you call the costumer service number you can only leave a voicemail and they have no called me back I tried to fill out the online form and it keeps saying error I sent them an email explaining my problem and they said they can not address my issue because the order has already been processed However, I ordered the correct size, they sent the wrong size, so I don't understand why they do not feel it is their responsibility to correct the issue

I submitted an express order on 01/and paid for express shipping
I then got an email advising their warehouse was under maintenance
I advised them right away if my order wasn't going to be shipped this week I wanted a refund immediately and my order cancelled
After reaching out to customer service MULTIPLE TIMES no one answered me!
I haven't received confirmation of shipping, my order or a refund
I tried calling no answer, I tried online chat no answer
SHUT THIS BUSINESS DOWN!!
Absolutely horrible customer service and my money is now stolen from them
I've read so many horrible reviews of people that have had the same issue and advising this company is a scam, I should have read those before I ordered

This company is slimy and dishonestI ordered a swimsuit that didn't fit, so I requested an exchange for one size smallerThey responded with sketchy coupon and partial refund offers but would not provide a full refundTheir website clearly says "it's easy to initiate a return or exchange within days of delivery," which is complete garbageI've never dealt with an online retailer as shady and manipulative as Cupshe

I ordered a dress online prior to reading the reviews for the company, which were not goodminutes after I received my Order Confirmation via *** email, I replied that I would like to cancel my order and got no responseminutes later I received another Order Confirmation via Gmail that I also replied to requesting to cancel my orderI received a response starting my request had been received and was being reviewedMy credit card has been chargedI have not heard anything further and it has now been over hoursAll I wanted to do was cancel my order

I ordered $dollars worth of products from their website and they were never delivered in the mail When I first asked them when I could expect them to be delivered (since the tracking updated times in weeks) they told me to "be patient, your suits are on the way" fast forward another week, still no suits This is almost times the allotted time they said I would have my suits in, so I am done being patient and waiting My trip is in days, and I have nothing to wear I asked for a refund, they told me they can only give me a 50% refund Why should I be penalized for this company being a total scam and taking my money and never sending product? This company needs to be shut down immediately After doing more research on them, it has been found that I am one of hundreds that this has happened to This business is a total scam!

I ordered three items from this companyTwo bathing suits and a sweaterThe sweater is okay quality, but it is a little snug and sits awkwardlyIt's as if some of the fabric is longer on one end than anotherThe bathing suits are a disasterThe top on one is shaped very awkwardly and has a cone appearance to the cupThe bottoms are extremely small and are made of thin fabricThe pattern does not match what is displayed eitherThe other bathing suit top is too large while the bottoms are extremely smallThere are also several loose strings on the bathing suit

RE: Order #: *** 
I made a purchase on May 27, of BathingsuitsI paid extra for expedited shipping, as I have a vacation coming up and need the bathingsuits soonThen I received an e-mail saying all of my items have shipped with a tracking # shipping from ***However, every time I click on the tracking # it says, “ a shipping label was created, but *** is still awaiting items”I feel like this is advertising, as I paid for expedited shipping and although it says my items have been shipped, they have notI am regretting ordering from this company

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I placed an order with Cupshe weeks ago and never received a confirmation nor did I receive my product after the amount of days I was supposed toThis is an extremely unreliable company and I just want my money back

Hi,I am sorry to hear thatWe send an email to your email address.We can give you a 10% off on the order exceeding $We hope you can place the order first, then please contact us with order number and we will make 10% refund.How about that?

I purchased items - after finding out they did not fit, I wanted to exchange one and return the otherThe return policy of this company requires the consumer to pay for shipping on all returns - that is not the problemIn order to get a shipping address, one must go back and forth through several emails where the person on the other end does everything they can to get the consumer to not return the itemsThey offer discount coupons, etc but you have to fight to get an address to ship any returnsOnce I finally received said address, I was told I would be refunded once the package arrived back to themThis has not happenedThe tracking number says the return was accepted at the address they providedI want my refund and I want shipping paid for - a total of $USD
Ticket #***
Order #***
Carrier
*** 
Destination *** *** *** ***
Status
Delivered