Cupshe

I attempted to return multiple bathing suits from cupshe on 3/4/Initially they replied and requested that I provide them with lot of information about the items, including product names, reasons for returns, pictures of products, pictures of the barcodes on products, etcI provided the requested information on 3/They replied on 3/and asked for the same informationI resent this information on 3/and let them know that I had already sent thisSince then I have followed up multiple times and they did not reply to any of my requests to return and to find out what their return procedure is
Thank you,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I am still waiting to receive the package that was shipped from China I will continue to keep the Revdex.com posted on the outcome regarding this
Regards,
*** ***

We understand your concerns and we feel deeply sorry for the trouble causedRecently we have confronted a great challenge with a large volume of orders, thus the processing time is longer than usualHowever, our customers will surly get what they paidWe sincerely apologize for the troubleWe
have cancelled your order on October 2nd and you will receive a refund notification from PayPal in 4-daysWe will take your feedback seriously to improve our serviceSorry again for all the trouble

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This company is fraudulentI purchased some products from them and they charged me via amazon paymentsNo items were ever shipped, I have tried to contact them multiple times, as well as amazon payments has tried to contact themTheir phone number doesn't workThe emails you get back are computer generatedI have not been issued a refundThere are hundreds of people posting online about how this company is a total sham

I placed an order on cupshe.com on 9/12/The delivery method was 4-daysI received confirmation via email and the payment was deducted from my debit card and the email said that it would follow up with an email once it had been shippedI have not received email confirmation of the item being shipped or received the itemIn addition I have made numerous attempts at contact via email and telephone voicemails and have not received a response I no longer want the item or to do business with their company, but a refund

This company advertised bathing suitsThere is a general understanding that a bathing suit is something that can go in water and also is made of a material that stretches and is water resistant Not the caseWhen I initially contacted them, I realized there is no way to reach someone in the United States and it was impossible to get a clear answer on returnsThey made it impossible and took servers days to respond with incomplete informationIt doesn't ship from the US and the customer service is not in the USImpossible customer service and horrible product

Horrible customer service, dishonest advertisingEmailed them times regarding an error in my shipping addressComplaint was never addressed, just the same generic email response times"Customer reviews" are dishonest regarding sizingI'm beginning to believe the complaints I've read about cupshe giving discounts to people who leave them good reviewsThe swimsuits are a nice quality fabric but the description is deceivingAfter reading reviews about the return merchandise problems people are having, I'm saving myself the headache and just sucking it up that I got scammed

I ordered two tops on January 3rd and it is now January 29th and have not received them yetI've contacted the company via email with no responseI'm requesting a full refundBe very careful with this companyI've now read multiples negative reviews online

I bought a swimsuit from Cupshe March 21, When I hadn't received any shipping information from them weeks later, I contacted themThey replied back the next day and told me that the swimsuit was out of stockUpon purchasing this item, I wasn't informed that this item was out of stock or backorderedI, then requested a refund since they had already charged me cardI have not received a reply backI have sent two more messages since thenNo repliesUsually companies do not charge credit cards until the items have shippedI also believe this company stole my credit card information and tried to use my credit card to pay for taxi fareI had to cancel my card because of thisI am very disappointed in this company and their customer service

I started ordering bathing suits from this company on 1/23/ I liked the first two so ordered more, quality was good and they were a good price All was good while I was spending my moneyWhen I contacted them through email that I was going to return suits and wished to be refunded to my card they started emailing me and bargaining with me about everything but giving me a refund; keep the suits take half the money , keep the suits , take a coupon for the amount When I emailed and said I want my money credited to my card they ignored me and sent email after email bargaining with me With total disregard to want I wanted to do I asked several times for an address to return the suits, they ignored me So I bundled them and sent them out to the address in the package I gave them a tracking number from the post office as they askedTwo days later they say NOT the address too bad you have to take coupons we do not have the suitsI do not want coupons This is a very bad

Ordered three suits from Cupshe knowing I was likely not going to like them all, but it seemed like I'd be able to return the ones that didn't work for a refundI have attempted multiple times to get the information to return the suits so I can get a refund, but the service is terrible I submitted photos of the PO code in my initial email yet I was asked for them a second timeI've now provided the information multiple timesIt shouldn't be this hard to return merchandise that I did not wear and do not want Will never order from here again and will be telling all of my friends to avoid this poorly run company

DO NOT buy from this company unless you absolutely know you want to keep the suit you orderI wanted to return a few suits from my order because the fit was a bit offIt has been impossible to get a refundThey keep claiming they are having technical problems and that my money will be refundedI have contacted my credit card company to get my money backThey will not give you a refund if you want to return the suitsThey are a scam

Trying to return the items I purchased keep getting emails about store creditI do not want store creditOn there return policy which I verified before I purchased states you can get a refundI didn't like any other suits on there website and the ones I received did not fit so I do not want to keep them

I placed an order with Cupshe in October I never received an email confirmation with an order #When I received the order, it did not have a packing slipI wanted to refund the items, but you need an order number to complete their refund process ***Multiple email attempts only resulted in a generic response telling how to do a refund (even though I was asking for my order number)Multiple phone call attempts were not answered because I believe they falsely claim to have phone support

I purchased a halter dress from CupsShe on 9/5/for a price of $and I have not received this halter dress as of yet The funds were deducted from account on 9/5/under reference numberand then recurring change of $ I have tried contacting CUPSHE by phone ###-###-#### and this number does not get answered I have emailed CUPSHE and have not received a response I want the funds refunded to my account

This website clearly says easy return process I received an order, the items were too largeI placed a new order in a correct sizeSo I would like a full refund for my original orderI emailed them with all requested information they need for the returnThey then emailed me back requesting all the information I have already sent to them and informed me thy will only give a coupon or 50% refund with letting me keep the items I don't wantNo where on the website does it say this about returns Also my second order I paid extra for expedited day shippingonly after I paid I get an email that says they might not be able to ship everything in daysIf that's the case they need to put a disclaimer before letting people purchase expedited shippingThe also provided me a tracking number for my first order which was standard shippingThe order I paid extra for expedited shipping they did not provide a tracking number

This has got to be one of the worst companies for online ordering and customer serviceI have originally ordered online on Sept25, and my credit card was immediately charged I have yet to received a confirmation or order number I have contacted the Company several times by calling the customer service number and each time there is no answer I also sent several emails in which I get an automatic response that does not tell me the status of my shipment or a refund I finally had to contact my credit card company to file a dispute on the charge to my credit card since I have yet to receive the goodsI should have read the other reviews of this company to see what kind of Company this really is I will never be dealing with this Company again nor will I recommended this website to anyone else!

Dear customer, we're sorry for the inconvenience we brought you regarding your return requestWe asked for the return tracking number since this would help us check the process with our warehouse and initiate a correct amount of refundOur agent has refunded you the money to your original payment
Any further inquiries, please let us know