Cupshe

Living in *** I am picky with where I order from due to length of shippingIt statess that shipping will take days so I took the chance big mistake! After emailing to find out where my order was they tell me it’s shipping from overseas So why would I pay all that money for day delivery when a week later it’s still overseas!!!! My swimsuits will arrive when summer is over!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I am still waiting to receive the package that was shipped from China I will continue to keep the Revdex.com posted on the outcome regarding this
Regards,
*** ***

Good EveningI purchased the "Fallin' for You Floral Bikini" from the company Cupshe online on February 27, The order went through and I received a notification stating that the money ($26.49) has been taken out of my accountA few minutes later, I received an email with the tracking number and the confirmation that my bikini will be shipped via USPS in 2-weeksI waited 2-weeks and the bikini did not arriveI waited a 4th week for my purchase to arrive, and it still did notI contacted Cupshe about the situation and received an email stating, "Due to the biggest shopping season, order will increase sharply, so before we ship your order, there will be shipping delay recently"I waited another month and the bikini still did not arriveI contacted Cupshe again and received an email from a person named "Vivian" from Customer Service of CUPSHE.comShe apologized about the situation and asked me to confirm my address; I replied with a confirmationAbout a week later, she e

I ordered a dress from Cupshe and paid via ***I never received a receipt from Cupshe, only from ***I still have not received my dress and have no way of tracking my orderI have emailed Cupshe to try and get answers and have not heard backAll I would like is my money refunded

Dear customer, we are so sorry for all inconvenienceRecently we have confronted a large volume of orders than before, so the processing time will be longer than expectedWe couldn't apologize more for any disappointmentYour order has been shipped out alreadyThe tracking number is
LT***CN and the shipping carrier is USPSWe are so sorry for the trouble again

Dear customer, we're sorry for the inconvenienceYour order has been shipped out on October 15th by USPSWe're regretted there's a delay occurred through the deliveryThe package has reached the Chicago distribution center and will be delivered to your destination very soonSorry again for all
the troublesWe will e-mail you with the tracking information

I placed an order with Cupshe in October I never received an email confirmation with an order #When I received the order, it did not have a packing slipI wanted to refund the items, but you need an order number to complete their refund process ***Multiple email attempts only resulted in a generic response telling how to do a refund (even though I was asking for my order number)Multiple phone call attempts were not answered because I believe they falsely claim to have phone support

I started ordering bathing suits from this company on 1/23/ I liked the first two so ordered more, quality was good and they were a good price All was good while I was spending my moneyWhen I contacted them through email that I was going to return suits and wished to be refunded to my card they started emailing me and bargaining with me about everything but giving me a refund; keep the suits take half the money , keep the suits , take a coupon for the amount When I emailed and said I want my money credited to my card they ignored me and sent email after email bargaining with me With total disregard to want I wanted to do I asked several times for an address to return the suits, they ignored me So I bundled them and sent them out to the address in the package I gave them a tracking number from the post office as they askedTwo days later they say NOT the address too bad you have to take coupons we do not have the suitsI do not want coupons This is a very bad

DO NOT buy from this company unless you absolutely know you want to keep the suit you orderI wanted to return a few suits from my order because the fit was a bit offIt has been impossible to get a refundThey keep claiming they are having technical problems and that my money will be refundedI have contacted my credit card company to get my money backThey will not give you a refund if you want to return the suitsThey are a scam

I initially purchased swimsuits from them in early March, I paid a total of $The items did not fit as described, based on their sizing chartsI mailed back the items (swimsuits) to Cupshe on March 28th (I had sent the week before but it was returned - so I confirmed the address and sent it back)I submitted the tracking number via the email chain I had been on with a member of their customer service, EllenI had originally spoken to Joy who did not initially provide me the return address (since it is not listed anywhere on their website)The items were delivered Monday, April 2ndI have the tracking confirmation showing it was deliveredToday I received a refund in the amount of $16.99, far less than the total amount I paidI have emailed several times since mid-March inquiring about the status of my items and refund - I have spoken to Joy, Ellen and Candy, none of whom have been able to respond quickly or appropriatelyI emailed via their website again today (4/5) l

This company advertised bathing suitsThere is a general understanding that a bathing suit is something that can go in water and also is made of a material that stretches and is water resistant Not the caseWhen I initially contacted them, I realized there is no way to reach someone in the United States and it was impossible to get a clear answer on returnsThey made it impossible and took servers days to respond with incomplete informationIt doesn't ship from the US and the customer service is not in the USImpossible customer service and horrible product

MY ORDER WAS NEVER FULFILLED BUT THEY TOOK PAYMENTTHEIR CONTACT PHONE NUMBERS DO NOT WORK AND EMAIL IS GENERIC AND DOES NOT PROVIDE ANY REAL INFORMATION

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The items are en route via USPS for return with signature confirmation requestedOnce the items are received, I expect a refund in the original form of payment in the full amount I originally paid for these items.
Regards,
*** ***

This has got to be one of the worst companies for online ordering and customer serviceI have originally ordered online on Sept25, and my credit card was immediately charged I have yet to received a confirmation or order number I have contacted the Company several times by calling the customer service number and each time there is no answer I also sent several emails in which I get an automatic response that does not tell me the status of my shipment or a refund I finally had to contact my credit card company to file a dispute on the charge to my credit card since I have yet to receive the goodsI should have read the other reviews of this company to see what kind of Company this really is I will never be dealing with this Company again nor will I recommended this website to anyone else!

I purchased a halter dress from CupsShe on 9/5/for a price of $and I have not received this halter dress as of yet The funds were deducted from account on 9/5/under reference numberand then recurring change of $ I have tried contacting CUPSHE by phone ###-###-#### and this number does not get answered I have emailed CUPSHE and have not received a response I want the funds refunded to my account

Horrible customer service, dishonest advertisingEmailed them times regarding an error in my shipping addressComplaint was never addressed, just the same generic email response times"Customer reviews" are dishonest regarding sizingI'm beginning to believe the complaints I've read about cupshe giving discounts to people who leave them good reviewsThe swimsuits are a nice quality fabric but the description is deceivingAfter reading reviews about the return merchandise problems people are having, I'm saving myself the headache and just sucking it up that I got scammed

I bought a swimsuit from Cupshe March 21, When I hadn't received any shipping information from them weeks later, I contacted themThey replied back the next day and told me that the swimsuit was out of stockUpon purchasing this item, I wasn't informed that this item was out of stock or backorderedI, then requested a refund since they had already charged me cardI have not received a reply backI have sent two more messages since thenNo repliesUsually companies do not charge credit cards until the items have shippedI also believe this company stole my credit card information and tried to use my credit card to pay for taxi fareI had to cancel my card because of thisI am very disappointed in this company and their customer service

Dear customer, we are so to bring you such worries and troubleWe are regretted that the current processing time for an order is longer than expected due to a large volume of ordersFor some most popular products as you ordered sometimes confronted a temporary inventory crisis which will
further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refund to your cardYou will receive a refund notification from your bank after they processed the moneyIt will depend on the bank's processing time to notifyIf there is any further questions regarding the refund, please feel free to let us know

I ordered two tops on January 3rd and it is now January 29th and have not received them yetI've contacted the company via email with no responseI'm requesting a full refundBe very careful with this companyI've now read multiples negative reviews online

This website clearly says easy return process I received an order, the items were too largeI placed a new order in a correct sizeSo I would like a full refund for my original orderI emailed them with all requested information they need for the returnThey then emailed me back requesting all the information I have already sent to them and informed me thy will only give a coupon or 50% refund with letting me keep the items I don't wantNo where on the website does it say this about returns Also my second order I paid extra for expedited day shippingonly after I paid I get an email that says they might not be able to ship everything in daysIf that's the case they need to put a disclaimer before letting people purchase expedited shippingThe also provided me a tracking number for my first order which was standard shippingThe order I paid extra for expedited shipping they did not provide a tracking number