Cupshe

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The items are en route via USPS for return with signature confirmation requestedOnce the items are received, I expect a refund in the original form of payment in the full amount I originally paid for these items.
Regards,
*** ***

MY ORDER WAS NEVER FULFILLED BUT THEY TOOK PAYMENTTHEIR CONTACT PHONE NUMBERS DO NOT WORK AND EMAIL IS GENERIC AND DOES NOT PROVIDE ANY REAL INFORMATION

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear customer, we're sorry for the inconvenienceOur customer agent has replied your e-mail and is waiting for your response to confirm the refundSince you ordered from ***, there would be extra charge from ***Our website received $for your order eachPlease check our e-mails and
we will assist you with this case

Dear customer, we're sorry for the inconvenienceYour order has been shipped out on October 15th by USPSWe're regretted there's a delay occurred through the deliveryThe package has reached the Chicago distribution center and will be delivered to your destination very soonSorry again for all
the troublesWe will e-mail you with the tracking information

I initially purchased swimsuits from them in early March, I paid a total of $The items did not fit as described, based on their sizing chartsI mailed back the items (swimsuits) to Cupshe on March 28th (I had sent the week before but it was returned - so I confirmed the address and sent it back)I submitted the tracking number via the email chain I had been on with a member of their customer service, EllenI had originally spoken to Joy who did not initially provide me the return address (since it is not listed anywhere on their website)The items were delivered Monday, April 2ndI have the tracking confirmation showing it was deliveredToday I received a refund in the amount of $16.99, far less than the total amount I paidI have emailed several times since mid-March inquiring about the status of my items and refund - I have spoken to Joy, Ellen and Candy, none of whom have been able to respond quickly or appropriatelyI emailed via their website again today (4/5) l

I ordered a product on Oct and have not received it as of October

Dear customer, we are so to bring you such worries and troubleWe are regretted that the current processing time for an order is longer than expected due to a large volume of ordersFor some most popular products as you ordered sometimes confronted a temporary inventory crisis which will
further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refund to your cardYou will receive a refund notification from your bank after they processed the moneyIt will depend on the bank's processing time to notifyIf there is any further questions regarding the refund, please feel free to let us know

Dear customer, you can track your package with the link we have sentThe package is carried by USPSWe have checked and found your package has been processed through our facility in ISC NEW YORK NY(USPS) at 6:pm on February 5, The package is supposed to be delivered in around 6-days
We'll much appreciate your patience for several more days

The Cupshe website says that this is it's return policyI emailed customer service and they sent me an email saying that I cant return the products I can only get 80% store credit or 50% refundedThe store should state this in their exchange policy and not send an email containing this information after the factI attached the exchange policy and the email below
Email to customer service : [email protected] including:
*order number, the question you want to solve together with picture of product if necessary
*a photo of barcode on the plastic bag
Get autorization from Customer Service
Get coupon or refund
*Tracking number is required to complete the returnIt will faciliate for us to track your return status and process your return
Take your refund/exchange when the package is received
Return & Exchange conditions
Orders are able to be canceled and refunded before shipping
Easy to initiate a refund or exchange in days after delivery
Items can b

I ordered from this website weeks ago and never received a confirmation from them yet the money was taken from my bank accountI've called and emailed the business and haven't been able to get in touch

I ordered a dress online prior to reading the reviews for the company, which were not goodminutes after I received my Order Confirmation via *** email, I replied that I would like to cancel my order and got no responseminutes later I received another Order Confirmation via Gmail that I also replied to requesting to cancel my orderI received a response starting my request had been received and was being reviewedMy credit card has been chargedI have not heard anything further and it has now been over hoursAll I wanted to do was cancel my order

I ordered a dress from this business on September 21, They collected the $from my account, but they didn't process my orderMy order status is "paid" and it has been a month since I ordered itNobody will email me back, nobody will answer the phone, and nobody will answer the live chatI just want my money back

Hello, I placed an order just about weeks ago for a dressI don't typically shop sponsored ads on social media, but I really liked the look of the productAfter, completing my order, I decided to look further into the companyUnfortunately, everything I read from other buyers was extremely negativeAfter weeks without shipping notfication, I emailed the company about the shipping info and did not receive a reply backAny communication from the company has been in broken English and I am definitely questioning the legitimacy of the businessAt this point, I would just like a refund to my *** accountIt's not about the money, I just have serious doubts about the companies ability to fill orders and would like to prevent other buyers from having a similar experience in the futureThank you for your time
*** ***

After ordering the product online, no confirmation email was sent with any information about the transactionNor was there any information sent about the shipping informationThe only evidence that a transaction occurred was the removal of funds from the account used with the initial purchaseThe account was billed the same day as the orderThe product received was not as expected from description and picturesWithout the order number information, despite a refund/return section listed on website, this transaction is unable to be completedUpon contacting the business via email, automated responses are sent that do not answer the question of what is the order number to proceed with a refund/return

I purchased bathing suits from Cupshe, and that was a huge mistake! When I purchased the suits, it stated shipping would take 5-daysI immediately received an email saying my items have been shippedWhen I checked the tracking number, it stated that the shipping label had been made and the items where waiting to arrive at a USPS FacilityAfter week I had not received my order and the tracking number had not been updatedI sent customer service an email, Makayla said customs or the carrier have been overloaded and they would contact the carrier to get the issued resolved quicklyAnother week passed, and my order still had not been shippedI sent another email and it was ignored, I got no responseSo after the 3rd week went by I sent Makayla another email requesting them to cancel my order and refund my moneyI received an email a few hours later saying they reset the packageI responded saying not to, I want to cancel my order and refund my moneyI got an email back days later saying they can’t since the package had been delivered that dayI told them to send me a shipping label and they responded that they couldn’tI would have to cover the expense of shipping in order to get a full refundI cannot believe how ridiculous this company isI wish I would have read reviews before buying from themI will warn everyone I can not to purchase from themI just want my money back and a shipping label to send back these suits

I ordered a product online and was charged for the itemThe item has not been shipped, and it was ordered weeks agoI have reached out via email times to get an automated response that they will get back to me within daysIt's been over a week and I have heard nothingYesterday I attempted to call them using the number online, all I get is a beep when I callI am unable to get a response from anyone at the company to get my money back for my orderAs far as I am concerned this company is nothing short of fraudulent and deserves to be investigated and shut down

I ordered $dollars worth of products from their website and they were never delivered in the mail When I first asked them when I could expect them to be delivered (since the tracking updated times in weeks) they told me to "be patient, your suits are on the way" fast forward another week, still no suits This is almost times the allotted time they said I would have my suits in, so I am done being patient and waiting My trip is in days, and I have nothing to wear I asked for a refund, they told me they can only give me a 50% refund Why should I be penalized for this company being a total scam and taking my money and never sending product? This company needs to be shut down immediately After doing more research on them, it has been found that I am one of hundreds that this has happened to This business is a total scam!

Placed an order with the company on 9/20/and the money was taken from my account right away Have not received an order confirmation/order number or any updates on my order I cannot track the order eitherI have tried emailing them twice and only get an automated response Tried calling them and it rings once and goes to a busy signalIt seems I'm not the only one with this problem as others have filed complaints via the Revdex.com and on their social media page

STAY AWAY!! I ordered bathing suits after throughly reading the return policy to ensure they could we returnedThe policy states a refund is available on merchandise within days of deliveryI tried on and emailed Cupshe for a refund the same day it was deliveryThe suit were horrendous quality and fitAfter emailing the exact items I was returning along with photos of the barcode bags, I received a responseThey have the AUDACITY to say they will provide a “100% coupon” (whatever that actually is) or 50% of your money backNO WHERE do they say they will only give 50% of your money back on the returns policy siteI spent over $on theseI do not want just $backI would call this stealingIt is obvious they do not speak EnglishAnd there is no phone number to callHad I read these reviews beforehand I never would’ve ordered theseI obviously do not have money to throw around if I was shopping on this cheap site so I need my money back!! TBD on a response to my scathing email to them saying I will only accept full refundI don’t even care about shippingI just want my money backI will never purchase here again and I will take any chance I get to tell people not to shop here as well