Cupshe

Ordered clothing from their online site Cupshe.com and paid for order at the time the order was placed which was over a month agoThere is no tracking information available for my order yet my credit card was charged the day the order was placedI have attempted to contact them several times via email (they do not have any phone number listed) and received no response on the processing of my orderSince I have already paid my credit card bill for the amount of this purchase I was told by my credit card company to request a refund from the company which I did via email but again that email has only generated an automated response for how to "exchange" an order

Complaint: ***
I am rejecting this response because:thats nice that you nailed it however I never received the packageI attempted countless times to contact your company by telephone, e-mail and even chatIt wasn't till recently that I contacted Revdex.com that's when you decided to reply to me and state the package was shipped and receivedAgain I never received the packageI never got an email confirmation after purchasing the itemYou sent me an email yesterday asking for the name in the order and stated you did not have my email or name on filehow can you claim you mailed it to my when you have no clue who I am? This company is so unorganized I regret doing business with cupshe as you guys are unethical/ unprofessional on how you businessI would like my item or a full refund ASAP! The order was placed Oct 8thWe are going on a month nowHow will you resolve this?*** ***
Regards,
*** ***

This business is a complete scam!! They take your money in minutes but don't give you an order # You can't contact them by phone and when you send an email you get a generic reply asking you to wait longer I've read dozens of reviews all horrible except for a few fake good ones! These people must be making millions, I'm just wondering why they are being allowed to operate? Do they pay taxes? This is no different than selling fake stocks or anything else...This is illegal to scam people and a task force should be set up to do something about it!!

I received an e-mail on March 20th, from cupshe stating that my package had shipped and would arrive in 7-business days I waited a couple days past that to contact the companyI contacted them via the contact options listed on their website; one being an e-mail and the other a phone numberI have sent approximately e-mails regarding this and have received no responsesI called the number listed and the number is not validThey also have a tracking option on the website where you can enter in your order numberI did this as well and of course, the order could not be foundI have been attempting to contact them over a time of weeks now and just want to be refunded the money that I spentMy order number is order ***

Dear customer, the refund will go through to your account once it was processedNormally it will take around 15-days for the bank to notifyThe package has been delivered according to the tracking informationWe will much appreciate your attention to check the deliverySorry again for all the troubles

I ordered three items from Cupshe.com on 9/16/and received only one item a full month later Still have not seen the other two itemsI have called, emailed, tried to live chat and there are no representatives to help meI receive the same generic response to my email request for helpI would like my items, but will take my money back and think all these complaints would cause them to stop doing business I receive their marketing emails frequently so I know they are still trying to get new customers but not honoring their confirmation of ordersCan you help?

We're regretted that the products did not meet your satisfactionOur customer service agent has refunded fully for your order on October 8th and you will receive a refund notification from your bank after they processed the moneyThere's no need to return items back and we will forward your
comment to our product department for improvementWe will try our best to improve our product quality and upgrade our serviceSorry again for any trouble and we hope all of this will not influence your mood

Dear customer, we're sorry that the items did not meet your satisfactionWe have refunded you for your order and you will receive the refund notification from your bank after this amount of money is processedSorry again for any trouble

After ordering a product from this websiteI was never given an email confirmation or an order numberMuliple weeks passed by and still no email confirmationI contacted the site but there has been no replyI also contacted them on their *** pageThere were also multiple complaints by other people on their *** page about the same issues I am havingThis site has terrible costumer service

I received an email saying my order has shopped but now when I go to track it, it says to contact customer service which I have several times and still no responseI am starting to get worried because of these reviews and the fact that there is no way to actually reach anyone from the company besides an email address which doesn't seem to be very reliable at allMy order number is 2234787, please let me know what the status is or I am going to file a complaint with my bank to get my money refunded

I ordered a clothing item from CupsheI paid through ***The compnay received and accepted my paymentI never receivex an email confirmation or receipt for the product even though the site said an email would be sentI contacted the company several times regarding the issueI receivex an email stating that they would be contacting me within days to resolve the problem and the item would be shipped within daysIts been over a month and I still haven't received an email with a tracking number or the itemI requested a cancellation of order and full refund but I still cannot get a response from the company

Clothing was never delivered, payment was takenCustomer service number is non-functioning

Dear customer, we're deeply sorry for the trouble causedWe have refunded you for the sweater and the scarfMeanwhile, the Play Your Game Asymmetric Sweater has been shipped out already on October 28th and will be delivered to your destination soonWe will send you the tracking informationSorry
again for all the troubles

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The company took my payment however never sent my merchandise

Unable to get a response
They took my money and vanishedNo merchandise was received

I am an Instagram userWhile scrolling cupshe was a sponsored ad about clothes they sellI went to their page www.cupshe.come and ordered $worth of clothesThe money was deducted right away from my bank account and I never received a confirmation email like their site says they doI ordered my items Sept 24, Luckily I took a snapshot of the order confirmationI attempted to see the shipping information last night and the order was not foundI reviewed their Instagram page again this morning and there are many comments from other consumersources complaining about the same shipping issue

This company shows its out of NJ I ordered bathing suits and they did not fit Tried to get in touch (they have no phone number) and had to email the company on SEVERAL occasions I finally get a response back They stated I could keep the suits and get 60% of my money back I stated NO, that I wanted a full refund They then stated I will have to mail them back on my own to a CHINA address So Let me pay to mail it back....This company is NOT located in NJ Beware Terrible customer service

I ordered Cup of Cozy Casual sweaters in gray ( Product Code: ***) from this company the very beginning of September They were approxper sweater including shipping so the total came to approxdollarsI never received an email confirmation/no information about when it would be shipped/NOTHING Other customers have stated that they received it very quicklyThe money has already been deducted from my account and here I am with zero sweatersTried to call the customer service number given and there is NO ANSWER just weird beepsVery disappointed about this and will never deal with this company EVER AGAIN

Buyer bewareThese reviews speak for themselvesLike so many other customers, I too cannot seem to get a response from this company on how to return my purchase that does not fitThe company policy indicates a day refund from shipping dateI first reached out to them last week to begin the return process (the only way to fulfill a return is by retrieving a return shipping slip from a company rep)I have been asked to send SKU numbers, photos of the actual merchandise with PO numbers, order number, and item descriptionsI have sent ALL of this info to their team, only for the rep to go radio silentI feel as though they ask you for all of this info in hopes that the customer simply gives up on fulfilling a return request or they wait for the day period to expireI strongly recommend not purchasing from this companyI wish I had done my research prior to placing an order, as I STILL await a response on how to proceed with a return