Cupshe

Dear customer, we're sorry if we haven't assisted useful assistance for your return requestWe're regretted the items didn't meet your satisfactionWe will send you an e-mail to further process your return requestPlease kindly pay attention to check it

We're sorry for the trouble causedOur warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for processWe understand your concerns and we sincerely apologize for the lack of
communication through your shopping experienceWe will try our best to improve our service and create a more reliable shopping environment for our customersYour package has been shipped out already by USPS and the tracking number is ***Considering all the inconvenience caused, we have partially refunded $for your order as compensationSorry again for the trouble

Horrible companyI ordered a suit and we have passed the date it was supposed to have arrivedIt hasn't even been shipped yetShipping label has been created but the actual package has still been undelivered to a processing facilityI've decided to cancel the order altogether but I still have gotten no email responseRidiculous! I would maybe consider leaving a more positive review if Cupshe would at least cancel my order and refund for me

Order #***Ordered 9/6/
10/6/order not delivered with no notices from companyEmailed customer service and complained and cancelled order on cupshe website
No response to two emails other than automated
10/7/order was shipped by cupshe
10/9/customer service emailed again stating "I cancelled my order at the beginning of the weekUnless I am getting a full refund the products should not have been shippedPlease ensure a full refund as requested."
No response other than automated
Called multiple times multiple days and no answerit is 10/20/and I have not had a response to my inquiries
One month since I placed the order and thus I can no longer go through returns service on cupshe websiteThis is their policyDespite shipping items days ago
All I want is a refundI purchased products from *** instead to arrive in time for birthdays

This place is a SCAM do not order from hereI ordered four bathing suits, two of which I'm keeping, and two of which I requested to returnNo where in the return policy does it mention the option of a 45% refund if you keep the suits (that don't fit) or 75% store creditI have screenshots of the policyI have multiple emails unreplied to by customer service agent "Cherry" who tells me to "follow my heart" in choosing between two inadequate optionsI have offered to pay for shipping back if I get a 100% refundNo responseHave requested to have issue escalated to supervisor, no responseHave messaged the facebook page, no responseSCAMTheir phone number is also not working

I ordered a bathing suit from CupsheBefore I ordered, I carefully read the return policyI also used the size chart on the website to order the correct sizeBathing suit arrived, and did not fit (the measurements provided on the Cupshe website are not accurate)I followed instructions to request a return and received an email that someone would get back to me in hoursIt has been days and no response, despite trying again via email, and once through "live chat", which is not actually a live chat at allI want to return my swim suit per the return policy on Cupshe's websiteThank you

I purchased items online from cupshe.com about a week agoI have received no confirmation of my order and when I go online to track my order it only shows that it was ordered (not confirmed or shipped)I have attempted to contact the company via email, instant message (online feature on website) and call them Their instant message feature always states no one is available and the phone number rings and then has a loud ring after a few momentsMy credit has been charged but there are no signs that anyone is going to send me the items I ordered I believe this is an extremely fraudulent company

I ordered items from this website and as the website states you can have easy returns in days from purchase, I initiated a return after one day of receiving the itemsI was told I could have a partial return without returning the items or be provided a “coupon” to order new itemsI accepted the coupon but after numerous requests I was given no inforMation on how to use or find the coupon or credit when I asked about a full return I was told I had days to return the item, I was responsible for the payment for shipping and tracking of tree items or not return the items and lose $per itemAfter reading reviews on Revdex.com I saw many customers retuned items and did not have a refund so I don’t want to take the riskCustomer service is now ignoring me and I can’t get any helpThe phone number provided for the website is a voicemail that is full and you cannot leave a message

I ordered a products online from this company on October 3, I have not received the order, nor have I received any confirmation of my order, just the numberI have tried to contact customer service by email and they ask me to wait for them to fulfill the orderI travel in weeks and have no time to waitIt seems like the company may not intend to ever fill my order at all*** advertises for this company, and is therefore also responsible for this scamAction should certainly be taken to prevent this company from taking advantage of any more consumers

We're sorry for all the inconvenience causedWe apologize for the slow reply since recently the answering time is disappointingly longer due to a large volume of inquiriesWe have friendly return policy for our customersWe're sorry that the items did not meet your satisfaction and we have
refunded you for them on October 6th and you will receive a refund notification from *** in 4-daysIf you have any further questions regarding the refund, please feel free to let us knowWe will try our best to fix the problem

Placed an order on 9/5/ Said I would receive it in 5-days It is now days and have not receivedCan't get any response from them by email
I should have read all of the negative reviews online before ordering It appears that only a few people ever receive their orders I purchased a jacket on 9/5/ They charged my account immediately for $After not receiving my order when they said I would (4-days by Fedex Express I tried to get tracking info from themIt is now way past that time and they are not even answering my emailIt appears that over people have ordered on multiple review sites and have had the same problem This is a company that should be investigated for fraud My order number is: ***

I ordered three items (before checking their reviews) from Cupshe It has been two weeks and no email or products I discovered a way to inquire about my items with my order number, and the product has not even shipped I have never received an email or anything detailing a backorder, out of stock....nothing When I went online to look up their reviews I found that many people have not received their merchandise either; even after a month for most Many have tried to call and email the company, as I have tried to do myself, and they don't get back to you and the phone just rings I will wait one more week, and then I will file a complaint with my credit card company to get my money back if the items have not shipped by then In the meantime I am hoping there are enough complaints to seriously affect this company's business

I'm currently trying to receive a full refund from this company I purchased swimsuits and all of them had defects (missing breast pad, broken latches, disproportionate material, etc.) Based on this experience, I have no desire to exchange for another product - I just want a refund! I have been trying to contact this company through multiple accounts, but I have found out I am blocked from reaching out to themThey have pretty much ghosted me so I know I will never receive a refundThe last correspondence I received from this company was this morning letting me know its going to take 15-days before I see a PARTIAL refundShortly after that, I find I am blocked from their accounts so I'm sure I will never my money again! This company is a scam and I would highly recommend not ordering from them!

I received my order on February The items did not fit and I need to return themI emailed them this request on Feb Their website states that they have an easy return processIt says that you need to email the company the order #, the description of product and pictures of the barcodes all of which I have doneI have received no response regarding the next stepThey only allow you to return for days and I am frankly nervous that I am never going to get a response or my money backI wish that I would have looked at their reviews prior to placing my order because it appears that several people are going through the same thingI hope that your organization can help with this!

I ordered three swimsuits from this business and received them about a week and a half laterTwo out of the three swimsuits did not fit, and their website instructed me to contact customer service in order to issue a returnI contacted them the very same day I received my order, providing my order number and asking how I would go about returning the itemsI received an automated response asking to provide additional information (the items I was seeking to return) which I did, and even included screen shots of the items from their website just to be clearI never heard back from them after thisI've reached out to them multiple times since with my complaint, and still have not heard anythingI've noticed a lot of people have had this exact same problemIt seems as though Cupshe does not want to issue returns

I ordered dollars worth of clothing on 10/10/from this clothing website "cupshe" and never received a confirmation e-mailThey took my money and it is currently 10/17/and the company does not respond to e-mails or phone calls at allThey have taken my money and I believe this business is fraudulent

Placed an order with Cupshe for a dress and prs of boot toppers for $on September 25thWas given an order #*** and told delivery would be within 7-daysHave not received orderContacted thrm via email regarding such orderWas told to sit tight, would be at my house within 7-daysStill not hereContacted them again....told to start a refundI did so around October Today I received an email from zendesk telling me that my request was denied

This place is 100% fakeCute clothes, found it on Pinterest, thought it looked legitment with with the website and viewable reviewsOnce I place my order, I did not receive a confirmation for my card, or a delivery dateA week later, I truied calling their customer service line- it was like a fax machineNo answerI then emailed the provided emailThe email responded a few days later in VERY bad English saying "We suggest our customers don't keep on updating your mails as our system will escalate your mails into newest ones."...Along with some other stuffI called my bank and disputed the chargeA month later, I have now received an email from the compay with a tracking number and apologizing for the wait, it is on the wayYet, when the item comes in, I need to allow the bank to send them money when I receive the itemI highly doubt I will receive the itemTotal pain in the buttDO not use CUPSHE.com!

I requested a refund because the product I ordered was never deliveredCupshe refunded $to my *** account, but my total cost was $I sent an email asking when the remaining balance of $would be refunded and this is what they replied
"Sorry that our products fail to satisfy you, you can leave some suggestions about quality, size, style helping Cupshe improveAll your notice will be passed to related department, so we make sure all of the voice is heard
- If you don't like what you received, easy return and refund, you can keep the product for free and submit a refund request here: https://www.cupshe.com/pages/start-a-return , our agent will process it asapAn email notification will be sent to you when the refund is done
- Please keep an eye on your email used for purchase, a notification of success refund will be sent to youAnd we suggest not keeping updating mails as our team will deal with mails from the oldest to the newest
- Please kindly noti

I ordered merchandise from this vendor on 11/6/for $ Account was charged on that day Merchandise was supposed to arrive in 4-days Have yet to receive Have repeatedly contacted their customer service to cancel/get refund and there has been no response