Cupshe

DO NOT ORDER FROM THIS COMPANYThey're a scamThey do NOT honor their return policyI sent a total of emails requesting a return and refundThis company is shady and dishonestTheir website clearly says "it's easy to initiate a return or exchange within days of delivery," which is complete garbageI've never dealt with an online retailer as shady and manipulative as Cupshe

I ordered two swimsuits from this site and paid for themI also paid extra so they would get to me in daysIt's now been days and after emailing the site consecutively, someone answered saying that they put in the order into the warehouse but they're out of stockI feel like this is something that should've been told to me before I waited days and before I emailed themi would like a full refund of my money and of the extra money I paid for

I ordered a swimsuit and then realized it was the wrong one and need to cancel my orderI contacted them by email which is the only way you can and have received no response for several days and still have not received suitMy account was charged for suit and I need a way to be refundedThere are tons of reviews and complaints online for the same reasonWhen you comment on *** about it they mark you as spamI am finding this company to be fraudulent and not genuine

I have contacted the company times about a rerun and they have either not responded or responded with a discount code with no acknowledgement of m return

I wanted to try Cupshe, but, knowing that swimsuits can be tricky, I reviewed their return policy before orderingIt says that returns are accepted within days, and there do not seem to be caveatsSo, I ordered suits, fully intending to return or Unfortunately, none of them fit, though the quality was greatI did not find a return slip or label in the package, so I reach out to their customer service to ask for instructions on making returns by submitting a ticketI did not hear back within hours, so I started searching online for tips when I landed on the Revdex.com websiteI saw that many customers had been asked for a lot of additional information and had to go back and forthTo save time, I sent another email that included pictures of all barcodes, reason for return, item names, and the order numberI also made it clear that I was not interested in the coupon and wanted a FULL refundAn employee named Serena responded about hours later, and it was evident she had not bothered to read my emailShe asked me for all of the info I had already provided and offered me either a coupon or a 50% refundI spent nearly $with them, so that is not going to workI have replied againIf they don’t respond in a helpful manner this time, I will definitely be filing a complaint and let them know as muchI would not recommend ordering from this business unless you know you’ll keep the items

I purchased a few products from the Cupshe website and decided to return a few that didn't fit upon deliveryI contacted customer service as Cupshe's website says to and was told I could only receive a partial refund despite my products being undamaged, unworn, and not on clearance/saleOn the Cupshe website, it says that returns are easy to have within days (which my order was) and yet it seems they are denying many if not all customers a full refund

I placed an order for swim suits for my granddaughter on Friday, March 2nd,I wanted to make sure they would be at our address between 5-days as the company saysI emailed them but kept getting the same response back each time
After sending numerous emails with the same response, I got worried, since they had my money and I couldn't get in touch with anyoneThey do not have a phone number to speak with anyoneI did get a response from Joy saying not to worry my order had been shippedAfter reading many negative reviews I was getting concernedBut, much to my surprise all four suits arrived today 3-08-My granddaughter
was thrilled after opening the packageVery cute and they fit her perfectlyIf the company actually had a phone number to contact someone it would make things easier for the customer

Dear customer, normally the order confirmation will be sent automatically after the order was placedSometimes there would be a systematic problem so that the confirmation would be blockedWe will have our technical department look into this caseWe will attach much attention to your feedback to
improve our serviceWe have refunded you for your order at your request and you will receive a refund notification from your bank after they processed the moneyPlease don't worry as all of our customers' private information will be confidentially protectedSorry again for all the worries we brought you

Dear customer, we're sorry for any trouble causedIt's our regret that your order failed to fit you as expectedOur agent has processed your return request for youYou can return the item back to us for a full refundWe sincerely apologize for unpleasant worries we have brought youRecently
processing time for return might be longer since our system is updatingWe will try our best to finish the update as soon as possible and upgrade our service”

They took money from my account the same day I bought online but never got an order confirmation, a tracking number or the productsNot even an email and I ordered a month ago
Their customer service email is an automated response saying to check my junk mail but there is nothing there eitherTrying to lookup my order in their websiteIt says they can't find it

Hi, sorry for your inconvenience.l have checked that our agent has replied your email and issued the refund to you, please check it.Have a nice day~

Ordered approx 40$ worth of clothing online from Cupshe and never received productsMoney was taken out of my account at time of purchaseTried numerous emails with no replyPhone number listed does not workNo products and no one to help me with my refund

I ordered the Cupshe Sunshine Lover Floral Casual Dress over a month ago (late September-early October) from a link on ***I waited a few days, but never received an order confirmation, though they completed the credit card transactionI tried logging into my account to track the order, but it stated my linformation was not foundI tried calling the "Customer Service" line, but it rung for several minutes, before finally disconnectingI tried another phone number listed on the website and it was a fax lineI sent an email on Octand got a reply stating:
"Hi customer, We are very sorry to have kept you waiting, your package hasn't been delivered yet as the very product is so popular and we run out of stockCan you please bear with us for another 7-days? Your order will be prioritized for delivery when new stock arrivesIf you kindly bear with us and wait for the package, you will receive a notification email the moment it's shippedYou can also reply “cance

This company is not very professional in handling their shipmentsI’ve asked when my order will arrive and no answer whatsoeverI need these items right away but they take my money and don’t care about my concern whatsoeverI don’t believe they understand the nature of this concern as so many customers have complained aboutNo wonder this place received an F on Revdex.comI am so fed upWhy is my order not shipped yet??? You guys are in NJ, it should be shipped alreadyI am going to tell everyone on Instagram about this fraud companyThey don’t care about their customersOnly their money!!!! ***

Dear customer, sorry for the inconvenience and disappointmentWe're regretted that some most popular products confronted an inventory crisis which delayed the process and shipmentWe sincerely apologize for your long waitingWe have cancelled your order and refunded youYou will receive a refund
notification from your bank after they processed your moneyFor any further questions, please feel free to contact us

DO NOT ORDER FROM THIS WEBSITE! This is the absolute worst online shopping, return and customer service experience I have EVER encounteredThey sell bathing suits, which obviously are going to have a high rate of return on when people are ordering online without trying on firstHowever, CUPSHE has managed to create the absolute most ridiculous and inconvenient return process possibleProblems with return process:
1) You have to provide your own return packaging as it is impossible to ship back in the platic bags that they arrive in2) You have to pay for your own return shipping and also provide them with a tracking number which incurs an extra fee3) You have to take a picture of EVERY SINGLE BARCODE FROM EVERY PIECE YOU RETURN and email it to themI ordered two piece suits which equalled barcodesWHY DON'T THEY ALREADY HAVE A RECORD OF MY ORDER AND THE ASSOCIATED BARCODES IN THEIR SYSTEM?
4) You can only communicate regarding the return process via email, and their response times are terribleThey reply with half answers and confusing information, and seem to have no motivation to make things quicker or easierIt took almost weeks and probably about emails after my return was delivered for me to actually receive my credit5) A $"Paypal Processing Fee" was deducted from my creditIt was never messaged anywhere in the process that there would be a fee applied to returns6) I forgot to mention, the quality and fit of the suits was absolutely horribleI returned every single one of themAnyway, go spend the $at Nordstrom or Athleta next time you need a bathing suitThis company is absolutely not worth the pain

I ordered a large order from Cupshe for my two daughters I ordered a couple swimsuits in multiple sizes for them to make sure to get the best fit, with the intention of returning the one that doesn’t work Before ordering I emailed to get return policy It was noted in that email the info on their site about returns No where does it say under returns you get a partial refund,50% back I have sent the company emails copying and pasting my question and response prior to ordering, and am having no luck for a full refund Instead they are offering me 120% coupon for their site, or 50% back On top of all this, my package came with several holes in it and no invoice to document this order I would have never purchased from this company if when asked originally they were honest and said you only get half your money back Whatever you do Do NOT order from Culshe It is a scam

I am filing a formal complaint due to being charged for a purchase without receiving notification of confirmation or shipment of product
I am filing a formal complaint due to an order I placed with the company on Sept 22nd, I ordered two separate items on the website that I was directed to via *** I placed my order only to never receive any confirmation that the order has been accepted or that my purchase has been shipped It states on the website that all orders ship within 5-days I have yet to receive any confirmation from the company stating my order was ever even receivedI have attempted on multiple occasions to contact the company however the number listed does not work Once the number is called it simply rings busy or continues to ring until it ends the call When I attempted to reach them via email I was prompted by a technical ticket support company and told I would be contacted within days I have yet to receive any confirmation whatsoever from

I placed an order with Cupshe on June 18th for swim suitsI paid a significant amount extra for day shippingAfter placing my order I tracked it via the link providedAfter a day there were no updates, which to me indicated that this would in fact not be shipped to me in daysWhen I tried to contact the company, I received NO response via email, or any messages sent via social media (which they direct you to)I began to worry as I found multiple complaints similar to mine (customers making a purchase, then waiting weeks with no word from the company and NO way to contact them)I found information on their website noting that you may CANCEL your order any time before it leaves the warehouseSince my order had clearly not left the warehouse (as indicated by the "tracker") I attempted to cancel my order DOZENS of times via every mode of communication they have listed on their siteThey then blocked me, and sent me approximately automated messages saying that my order has

We couldn't apologize enough for all the inconvenience causedWe have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual. We have cancelled your order and you'll receive a refund notification in 4-days after the money has been
processedShould you have any further questions regarding the refund, please feel free to let us know