Cupshe

Dear customer, normally the order confirmation will be sent automatically after the order was placedSometimes there would be a systematic problem so that the confirmation would be blockedWe will have our technical department look into this caseWe will attach much attention to your feedback to
improve our serviceWe have refunded you for your order at your request and you will receive a refund notification from your bank after they processed the moneyPlease don't worry as all of our customers' private information will be confidentially protectedSorry again for all the worries we brought you

We couldn't apologize enough for all the inconvenience causedWe have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual. We have cancelled your order and you'll receive a refund notification in 4-days after the money has been
processedShould you have any further questions regarding the refund, please feel free to let us know

I ordered a large order from Cupshe for my two daughters I ordered a couple swimsuits in multiple sizes for them to make sure to get the best fit, with the intention of returning the one that doesn’t work Before ordering I emailed to get return policy It was noted in that email the info on their site about returns No where does it say under returns you get a partial refund,50% back I have sent the company emails copying and pasting my question and response prior to ordering, and am having no luck for a full refund Instead they are offering me 120% coupon for their site, or 50% back On top of all this, my package came with several holes in it and no invoice to document this order I would have never purchased from this company if when asked originally they were honest and said you only get half your money back Whatever you do Do NOT order from Culshe It is a scam

Dear customer, we're sorry for any trouble causedIt's our regret that your order failed to fit you as expectedOur agent has processed your return request for youYou can return the item back to us for a full refundWe sincerely apologize for unpleasant worries we have brought youRecently
processing time for return might be longer since our system is updatingWe will try our best to finish the update as soon as possible and upgrade our service”

Dear customer, sorry for the inconvenience and disappointmentWe're regretted that some most popular products confronted an inventory crisis which delayed the process and shipmentWe sincerely apologize for your long waitingWe have cancelled your order and refunded youYou will receive a refund
notification from your bank after they processed your moneyFor any further questions, please feel free to contact us

Dear customer, can you tell me this order number? Your order #*** has been delivered in FebruaryWe will further assist you to fix the problem

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On 9/26/I ordered several items from this retailer's online account (specifically women's articles of clothing)I paid the transaction in full (approx $137) via *** PaymentsI received an immediate comfirmation of successful payment from *** Payments but no order number, invoice, or shipping information was provided at that timeWithin hours the money I paid was taken out of my credit card account but still no order/invoice/tracking informationIn further review of my payment receipt from *** Payments, all order/shipping/tracking/invoice information was to come directly from the seller - CupsheI emailed Cupshe on 9/28/requesting an invoice and an estimated shipping arrivalNo responseI waited a couple days and tracked down a customer service email from Cupshe's websiteI forwarded the payment receipt from *** Payments to Cupshe's customer service email on 9/30/and received no response to my request for an invoice and more information about my orderOn

I ordered two products from this business via onlineI never received a confirmation email of my purchase or the merchandise I ordered; however, my credit card was billed for the productsI have tried calling the number on the website numerous times and have never had my call answeredI've emailed the company several times with no resolution They simply sent me the return policy information, but I have no merchandise to returnI would simply like a refund that the business will not provide

Excellent quality products and excellent customer service! I will continue to shop here

Very bad experienceBUYER BEWAREI ordered swimsuits; want to return just of themTheir return process involves sending an email to customer serviceSent an email a week ago; no responseSent an email days ago about that, still no responseOrder #I'm not very confident I'll get this return processedWill not recommend this company to anyone or make any future purchases since I know returning is not an option

Cupshe should have negative stars for their lack of clarity of their return policy as well as their customer serviceWhen placing an inquiry for a return, which is stated a full refund is offered on their site, you need to email customer service who only emails overnightThere are no customer service telephone numbers to get to speak to a live personI’ve repeatedly asked “Anne” to give me a call to discuss the situation and my requests were denied or ignored for that matterShe sent back an email with about return options involving going to USPS and getting a tracking number, to keeping the suits for a 50% refund to many other options that made no sense to me since the suits didn’t fit and were not true to sizeI’m not jumping through hoops to get my money back, which I’m entitled toI wanted a full refund just as stated on their siteIt’s been since August 9th with no resolution and now “Sunny” has taken over my complaint to which she states my only option is to receive a partial refundI’ve wasted my time on this process and frankly at this point this is theftThey have their suits and refuse to give my money backThey need to be shut down and investigated immediately

I purchased an itemI simply want to know where to return item for a full refund Tim is in exactly the same condition received They want to offer partial refund or exchange This is a shady business and I simply want an address for return and my account credited I ordered an item once before they took months to send me the wrong item

I ordered three bathing suits on January 25, from CupsheThe order total was $The order number was #***After days and no package, I contacted the company twice: once through their website and once through emailNeither was returned, despite being sent well within business hoursI attempted to call the company but could not find a phone number

This company needs to be shut down immediately; it's a huge scam
I placed my order in early September, and $was taken out of my account immediatelyConveniently, when I now go to log in to my account to search my order history, I'm unable to get back into the website (I've seen where this has happened to other customers by looking at all of the negative customer feedback on the company's *** page)Luckily, I wrote down my order number and details
I received a confirmation email some time later, letting me know that my order would arrive via FedEx Express in 4-daysdays later (9/24), I sent another email asking the whereabouts of my two itemsI received a response a week later (10/1) telling me that the two sweaters were out of stock, and I could either wait another 15-days to receive them, or have my order cancelled and receive a refundI of course asked for the refund, immediately responding to that email on 10/1, and never received a responseI followed

On 9/I order 60$+ worth of merchandiseI have not received my orderI have tried to obtain a refund however they either ignore my emails or give me a runaround copy and paste message that does not tell me how I can obtain a refundI have made at least attempts to resolve thisIt appears they are a fraudulent company

I ordered $worth of product from this company I have never received a confirmation email (I did check my spam and trash) I have NOT received my products I checked a review website yesterday and found out that dozens of people have also ordered AND PAIDED for products from Cupshe and have NEVER received them This company is fake!!!

Their products are not what they are advertised at The are only available via email and never get backThe only success I have had was to post something on their *** page
In addition, they ship from all over the world and do not provide tracking information thats correctThey also offer a full refund for store credit and that allows you to replace an order for other sizes but then the item is not longer available Once the item is shipped, you cannot exchange that item if there is a discrepancy or size issue Therefore you are stuck with merchandise that you cannot use
I think this is a scamI am highly frustrated

We're sorry for all the inconvenience causedThe processing time recently is longer due to large volume of orders and we're regretted to keep you waitingWe cancelled your order on October 3rd and you will receive a refund notification from *** in 4-daysWe could't apologize enough for
the troubleWe will try our best to improve our service

I ordered from this company on 10/30/(sweatshirt and swimsuit) - neither of the products workedI followed their online instructions to sent the products back for a refundWent through the postal service for shipping and got a tracking numberThe product has been back to them for quite some time nowI am tried calling their phone number listed on the website and each time it goes to a voicemail, no one will call me backI then emailed them on 12/7/asking about my refund and got a vague email (looked pre-typed) about the bank and processing time taking 10-days to get a refundThis is really frustrating and I hope nobody ever has to go through this, but I just want my refund