Cupshe

II purchased swimsuits from cupshe online shopping The suits didn’t fitTried to return was told I could only get partial refund or coupon for the amount to purchase more swimsuitsWhen I placed a order for swimsuits to use the coupon I was charged again on my debit cardI tried to cancel they wouldn’t let me on the same day the order was madeI have been emailing cupshe trying to return these swimsuits and get a refund for both orders they only offer more coupons.This is not what there website statesYou can return for full refund

I believe this company is running a scamI have placed two orders with them, one never even shippedI received the other and wished to return itAbsolutely ZERO response to my emails and chats to initiate the return, BUT they had time to mark my complaints on their Facebook page as spam and ban me from the pageThis is not a reputable business in any way shape or form and I would like to see these people go to jail for scamming people out of their money

Dear customer, can you tell me this order number? Your order #*** has been delivered in FebruaryWe will further assist you to fix the problem

I am writing to complain about a refund I was promised after returning my order To give some background, I placed an order back on March 28th and did not receive the items until early May (I even paid extra for expedited shipping.) Not only was the time frame of delivery unacceptable, but the quality of the items were nothing to be desired The customer service representative was quite helpful processing the return and usually prompt with responses- no complaints As soon as I mentioned that I had not received the refund, the responses stoppedIt is almost mid-June and I have still not received the $I have spent on this order(I never asked for a refund on the return shipping, but I would like to receive that as well.) I have saved all email correspondence and with the customer service team as well as order number, if needed

Dear customer,sincerely apologize for your inconvenienceOur agent has emailed you the return address, but you chose the store creditIf you have any inquires, please email us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The funds have been re-instated into my *** account
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On 9/26/I ordered several items from this retailer's online account (specifically women's articles of clothing)I paid the transaction in full (approx $137) via *** PaymentsI received an immediate comfirmation of successful payment from *** Payments but no order number, invoice, or shipping information was provided at that timeWithin hours the money I paid was taken out of my credit card account but still no order/invoice/tracking informationIn further review of my payment receipt from *** Payments, all order/shipping/tracking/invoice information was to come directly from the seller - CupsheI emailed Cupshe on 9/28/requesting an invoice and an estimated shipping arrivalNo responseI waited a couple days and tracked down a customer service email from Cupshe's websiteI forwarded the payment receipt from *** Payments to Cupshe's customer service email on 9/30/and received no response to my request for an invoice and more information about my orderOn

We're sorry for all the inconvenience causedThe processing time recently is longer due to large volume of orders and we're regretted to keep you waitingWe cancelled your order on October 3rd and you will receive a refund notification from *** in 4-daysWe could't apologize enough for
the troubleWe will try our best to improve our service

Cupshe should have negative stars for their lack of clarity of their return policy as well as their customer serviceWhen placing an inquiry for a return, which is stated a full refund is offered on their site, you need to email customer service who only emails overnightThere are no customer service telephone numbers to get to speak to a live personI’ve repeatedly asked “Anne” to give me a call to discuss the situation and my requests were denied or ignored for that matterShe sent back an email with about return options involving going to USPS and getting a tracking number, to keeping the suits for a 50% refund to many other options that made no sense to me since the suits didn’t fit and were not true to sizeI’m not jumping through hoops to get my money back, which I’m entitled toI wanted a full refund just as stated on their siteIt’s been since August 9th with no resolution and now “Sunny” has taken over my complaint to which she states my only option is to receive a partial refundI’ve wasted my time on this process and frankly at this point this is theftThey have their suits and refuse to give my money backThey need to be shut down and investigated immediately

This company needs to be shut down immediately; it's a huge scam
I placed my order in early September, and $was taken out of my account immediatelyConveniently, when I now go to log in to my account to search my order history, I'm unable to get back into the website (I've seen where this has happened to other customers by looking at all of the negative customer feedback on the company's *** page)Luckily, I wrote down my order number and details
I received a confirmation email some time later, letting me know that my order would arrive via FedEx Express in 4-daysdays later (9/24), I sent another email asking the whereabouts of my two itemsI received a response a week later (10/1) telling me that the two sweaters were out of stock, and I could either wait another 15-days to receive them, or have my order cancelled and receive a refundI of course asked for the refund, immediately responding to that email on 10/1, and never received a responseI followed

I ordered from this company on 10/30/(sweatshirt and swimsuit) - neither of the products workedI followed their online instructions to sent the products back for a refundWent through the postal service for shipping and got a tracking numberThe product has been back to them for quite some time nowI am tried calling their phone number listed on the website and each time it goes to a voicemail, no one will call me backI then emailed them on 12/7/asking about my refund and got a vague email (looked pre-typed) about the bank and processing time taking 10-days to get a refundThis is really frustrating and I hope nobody ever has to go through this, but I just want my refund

On 9/I order 60$+ worth of merchandiseI have not received my orderI have tried to obtain a refund however they either ignore my emails or give me a runaround copy and paste message that does not tell me how I can obtain a refundI have made at least attempts to resolve thisIt appears they are a fraudulent company

I ordered two products from this business via onlineI never received a confirmation email of my purchase or the merchandise I ordered; however, my credit card was billed for the productsI have tried calling the number on the website numerous times and have never had my call answeredI've emailed the company several times with no resolution They simply sent me the return policy information, but I have no merchandise to returnI would simply like a refund that the business will not provide

I purchased an item on 6/7/and estimated delivery 6/29/I have yet to receive the merchandise I no longer want the product and have been asking for my money back for days now I believe the business is a scam

Very bad experienceBUYER BEWAREI ordered swimsuits; want to return just of themTheir return process involves sending an email to customer serviceSent an email a week ago; no responseSent an email days ago about that, still no responseOrder #I'm not very confident I'll get this return processedWill not recommend this company to anyone or make any future purchases since I know returning is not an option

I have been trying to get in touch with someone regarding a return for over a weekNo one has tried responding back to meI've also been reading reviews now that say this company doesn't respond to customers regarding returns

I purchased an itemI simply want to know where to return item for a full refund Tim is in exactly the same condition received They want to offer partial refund or exchange This is a shady business and I simply want an address for return and my account credited I ordered an item once before they took months to send me the wrong item

Excellent quality products and excellent customer service! I will continue to shop here

I ordered three bathing suits on January 25, from CupsheThe order total was $The order number was #***After days and no package, I contacted the company twice: once through their website and once through emailNeither was returned, despite being sent well within business hoursI attempted to call the company but could not find a phone number