Cupshe

I ordered $worth of product from this company I have never received a confirmation email (I did check my spam and trash) I have NOT received my products I checked a review website yesterday and found out that dozens of people have also ordered AND PAIDED for products from Cupshe and have NEVER received them This company is fake!!!

Their products are not what they are advertised at The are only available via email and never get backThe only success I have had was to post something on their *** page
In addition, they ship from all over the world and do not provide tracking information thats correctThey also offer a full refund for store credit and that allows you to replace an order for other sizes but then the item is not longer available Once the item is shipped, you cannot exchange that item if there is a discrepancy or size issue Therefore you are stuck with merchandise that you cannot use
I think this is a scamI am highly frustrated

I ordered a product from this company on September 5th and it is now the 21stThey have not properly responded all the emails I have submitted to their "help desk" and I am demanding them to provide me with direct shipment information or a refundstill have not heard from the company in regards to my inquiriesThis company is quick to take the money but not to provide the products

I ordered a product from their website on Sept 10/Still have yet to receive any product or tracking numberWhen I emailed the company they claimed the product was out of stock but did not follow up to my secondary email requesting an updateAt no point when I was ordering the product online did it mention that it was out of stockIt was not until I emailed requesting the initial update did they mention it was out of stockIt took them over three days to respond to my email and I have yet to hear anything regarding my second request

I purchased swimsuits from their online website, paying extra for shipping because I needed them for vacationOne came earlier, the other two came right before my trip (which would have not warranted the extra charge for shipping)I kept in close contact with their customer service, representative, namely GloriaAs soon as the first one arrived and did not fit correctly I immediately contacted her asking to cancel the rest of my order because I knew they wouldn't fit correctly eitherShe waited a couple days then told me it was too late to cancel-which I'm sure it wouldn't have been if she cancelled it the first day I told herWhen the other items arrived they did not fit correctly eitherI asked A MINIMUM of times to be given the proper direction on how to return the suits and receive a refundShe skated around my request each time until she finally realized that I did not want an exchange or a credit for their "store"She provided two addresses (one in California and the

Complaint: ***
I am rejecting this response because:
They only offered partial store credit in the form of a coupon code - it wasn't even for the entire amount of the items purchasedI do not want to exchange anything anymore, because if the new size doesn't fit, I will have to go through this whole process againI would simply like a refund for the itemsI will never buy anything from this company again
Regards,
*** ***

I ordered from this company and paid for expedited shipping The package arrived, but the product was not exactly what was ordered I ordered two XXL swim suits, and one was sent in an XS size To return for a replacement I was told I would have to pay for the return shipping for a product I didn't even order I was offered a partial refund to save the hassle of returning the items and agreed However, weeks later I received another bill, from fedex for the customs and taxes of these items At this time I had now paid $US and another $CAD for the shipment of a product I did not order Cupshes response to my numerous emails was that they would refund the $shipping fee if I paid another $shipping fee to return the items to them Were I to concede I would pay over $for the shipment of a product I never ordered

Ordered two products (bathing suits) from CUPSHE online and neither item fit appropriatelyOne is too large and one is too smallFollowed the instructions on the website to initiate a return within business days of receiving the itemsWebsite states refunds within daysThey offered a partial credit, then more of a credit once I declined the original offerI do not wish to order anything else as their sizes are not true to size and my beach vacation begins this Friday 6/23/There is no indication on their website or any reason a full refund and return of the items is not allowedThey are not honoring their website advertisement on their return policyAfter several email exchanges due to no phone number ever provided, they now are simply not returning any emails to come to a resolution of full refund and return of the items which are still tagged and in the condition I received them

Company will NOT provide details on how to make a returnI've tried different ways to contact them and get no responseThis site is fraud do not order from them! Their customer service is non existantTaking action with my Chase card

I followed the companies instructions regarding dissatisfaction with the product I receivedThe swimsuit did not fit and I requested to return it for a refundI first had to email customer serviceThey replied giving me two options: keep the suit and get a partial refund or return it for store creditI opted for the partial refundThey then sent me another email with the wrong card number and asked if it was still active before they would refundI replied that it was not there right card numberThis back and forth went on several timesThey were also asking for my paypal account number, even though I repeatedly said I don’t have paypalThis was obviously a scam to either avoid giving me my refund or to scam me out of more moneyI will never again do business with this company

Over the past months, I have been trying to contact a retail/online clothing store "Cupshe." I attempted to purchase multiple articles of clothing through their online website, and I never received my orderSo, after multiple weeks without notification, I contacted their customer service in hopes of getting a refundThey have emailed back on multiple occasion, and it seems as if the business is somewhat of a scam, as well as having possible outsourced transactionsThey have said multiple times that my money would be refunded, and each time the money does not come throughThey have told me a few times now that they would refund my money yet it has never been refundedThe numbers they offer online to get in touch with them never go through and for two months now I have been asking for a refund and have not received it

I purchased four suitsNone of them fit, I recently had a baby and have been having a lot of difficulties and I don’t have help at home and I missed the return period by daysThe company sent a reply email saying too bad so sad for you and we can’t help youTalk about poor customer serviceVery disappointingBuy from another company that will work with you on exchanges at leastI didn’t even expect a full refund but thought they might work with me a little

I placed an order on 10/3/totaling $("Give It You Best Knitting Sweater, Highest Peek High Low Sweater Dress, Short of Nothing Cozy Sweater), the money was taken out of my account immediately and I have not received an email confirming that my order was placed nor tracking or shipping informationOn the website it states that it takes 7-business days for processing and it has been days I would like to receive the sweaters that I ordered, however I would also like an update with my order number and tracking information to stay updated

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Dear customer, we are so sorry for the inconvenience caused to youWe are so sorry that we failed to send order confirmation to our customers due to system bugWe will look into this case and fix the problem as soon as possibleWe checked and found that your package has been sent out and has been delivered to you according to the tracking informationFor any questions regarding the received item, please feel free to contactOur customer agents are always willing to help, however the answering time will be a little longer due to so many inquiring tickets

I ordered multiple items from them as Christmas presentsThree items were extremely large, when I went to return them after Christmas, two had been ordered over the days allowed for returns and I was unable to return themOne had been ordered within the days so I returned it per their instructions, and had it tracked to the locationI gave it a few days after they received the item and checked to see if they had refunded my money, which they hadn'tSo I sent them an email stating they had received the product back and gave them the tracking number and date it was returned and asked when I would see my credit card refundedThey replied by asking me to confirm the credit card number I used to order itI sent back that the last numbers on the card that I ordered it with was still a valid card and to refund my moneyIt has been almost two weeks since that email and still no credit has been posted to my credit cardI have attempted to "live chat" with them and there is no re

I placed an order Oct for $ I have yet to receive it and I cannot get any communication from the cmopany I just want my money back at this point I called and emailed with no response

Dear customer, we are so sorry for all inconvenience causedWe're actually a reliable company since our customers will surely get the items they paid forWe are also willing to fix any problem for our customers if there's any dissatisfactionWe have cancelled your order and fully refund to
your card on October 13thYou will receive the refund notification from you bank after they processed the moneyIt will depend on the bank's processing time to notifyIf there is any further questions regarding the refund, please feel free to let us know

The return experience has been horrible! I bought some swim suits to try on and wanted to return the ones I did not likeI emailed customer support and they gave me options: keep the items and receive store credit, or keep the items and get charged $per itemI told them I don't want to keep the swimsuits, I would like a full refundOnce they gave me a shipping address, I paid for the return shipping and provided them with a tracking number per their instructionsThe shipment has been sitting at a New Jersey post office since March 30; so far, the post office has left attempted delivery notices at their addressI have yet to receive my refund of $nor has anyone at Cupshe responded to my emails in a weekThis is the worst return experience I have ever had

Worst customer service ever! Don't even bother trying to order with Cupshe, Shipping is so slow even if you pay for expedited shipping and if you have any issues with your order you're out of luckIt's more work to get your money back than it's worth

I wish I would've read these reviews before making my purchase! Like many others I followed the sizing on the website but found the coverage in the bust to be woefully lackingThe return process is very bizarreI followed the instructions as stated on the website, sent the email with the barcodes, and have yet to receive a response