Cupshe

Hello, sorry to hear for the complaint.Our agent sent you options in the second email including standard return.Our agent sent the return shipping address to youPlease carefully check the email address.We hope you can cooperate with us to address this case

Just letting you know, I have recieved the merchandise Thank you for all your help

We couldn't apologize enough for all the inconvenience causedWe have confronted a big challenge with a large volume of orders, thus the processing time is longer than usualNormally the order confirmation e-mail will be sent automatically upon paymentThe confirmation might not be received due
to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleWe have refunded you for your order and you'll receive a refund notification from your bank after they processed the moneyShould you have any further questions regarding the refund, please feel free to let us know

This whole CUPSHE experience has been the worstI bought this suit per the measurement guidelines and it does not fit properly in the least and the materials are very cheapSo I email per the website to start the returnI’m given options that do not offer full refundsSo I sent another email stating that it’s not acceptableThey sent me more optionsSo I ship them back with tracking as instructed and let them know the tracking #Now I’m being told I have to let them know when the package arrives to get my refundThey apparently don’t have any system set up the notifies them when returns arriveThe customer service rep “Cindy” has to be the absolute worstNot once have they done anything to attempt to keep my business or have been empathetic

Complaint: ***
I am rejecting this response because:
The response given did not answer my original question of when I should expect my order to arrive.
Regards,
*** ***

Dear customer, we're sorry for all the inconvenienceWe're regretted for the delay of shipmentYour order has been shipped out on October 24th by USPS and the tracking number is ***The package has been delivered on November 9th according to the tracking informationWe will
appreciate your time and effort to check the deliveryFor any further questions, please feel free to contact usOnce again we apologize for the trouble

Dear customer, we are so sorry to bring such troubleNormally the confirmation email will be sent automatically upon paymentThe confirmation might not be received due to a technical problemWe will look into this case and solve it as soon as possibleWe sincerely apologize if we haven't
assisted in a timely mannerWe will try our best to upgrade our serviceWe checked and found that your package will be delivered to you by FedEx within 2-daysThe tracking number is ***If you still don't want it, you can refuse to sign itAnd then we will refund full amount to youSo again for the trouble

I had made an order with Cupshe on October 19th, but then I was unsure of some sizing so I canceled the order within a half hour of it being made(through both chat and email) I received no response and days later they told me sorry you can't cancel it's already been shipped, but I showed them copies of my message and threatened to write a review and they said they would refund me half the amount now and refund the rest after I refused the package unopened I refused the package on October 25th and I have received no response from them at all and no refund of the other half

I ordered bathing suits and wanted to return of them Website clearly stated they will except return if you contact within days That's a load of crap, I've been going back and forth for days with no info on how to return They will only allow me a % return or just replace for a new size and I don't have to even send merchandise back This is because everything comes from China and they don't want to deal with the shipping Never again will I purchase anything on the internet unless it's a mainstream U.S store They just figure you'll lose interest and drop the matter Plus they are in China so customers have no recourse You lose!!
Do not buy from this merchant!!!!

I received the item I purchased/ ordered however it does not fitI contacted the business to return the item and the business will not refund meThey are emailing me various deals such as I can keep the item and get 25% off my next orderThey have also offered me a 50% refundI am requesting a full refund which is in accordance to their return policy but they have not complied

   I have been disappointed with the quality based on an item arriving with a hole, and frustrated with how challenging this return has beenI shop online weekly and have never had this experience with a returnI am not interested in being a returning customer based on this experienceI have had to battle back and forth via email for my request of a refund to be approvedNothing in the return policy makes mention of how difficult this wasIn fact, it mentions easy returns

I placed an order with this company in September My items were delivered months later, after many emails from me to them requesting a status of my order
When my items I purchased (clothing) were delivered, they were not to my satisfaction and smelled of a very foul odor
I returned the items for a full refund in November
I have yet to be compensated for my return My emails and phone calls have continued and I have not yet received confirmation on my refund

Dear customer,sincerely apologize for your inconvenience.We offered you a full refund for your three items you wanted to returnIf you have any inquires, please email us

I have returned merchandise a month ago and although the company says a refund was issued my account has not been credited my refund

Dear customer, we are so sorry for all inconvenienceRecently we have confronted a large volume of orders than before, so our customer agents need to deal more inquiring emails and they have tried to resolve them as soon as possibleWe're deeply regretted that we didn't help you fix any problem in
timeYour order has cancelled and fully refundedYou will receive the refund notification from your bank after they processed the moneyIt will depend your bank's processing time to notifySo sorry for the trouble again

This business does not provide full details of their return policy on their website, most likely because it's a terrible policyThey will not provide a full refund for returned items, only 70% store credit or 35% partial refund on a full returnTheir policy online however, only states the following:
"Return & Exchange conditions
Orders are able to be canceled and refunded before shippingEasy to initiate a refund or exchange in days after deliveryItems can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer serviceItems must be returned unwashed and undamagedAs to bikinis, we only accept returning whole set of bikinis,both top and bottom, not one partSales and clearance items cannot be refunded or exchangedIf customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundableAs usual, refunds will be reimbursed back to your original account -- credit card or PayPalPayPal refunds will be transferred immediatelyCredit cards may take longer time to arrive."

I had ordered shirts from Cupshe on October 19th for the amount of And it is now Nov.1st and still have not heard anything from themThey had taken the money out of my account right away, but they never sent me a confirmation email, nothing I have called the customer service number, tried live chat and I have yet to hear any thing from them They stole from me I order things online all the time and never had this happen to me I am very upset, that I have emailed them, called them, and tried to live chat, and have not heard anything back from anyone!

Cupshe received payment, but I've received no product and no response to my attempts to communicatePurchase made October 7,

I ordered clothes from cupshe.com a couple days agoI've never received an email reguarding a confirmation numberI've asked to cancel my order several times alreadyThey never responded with the answerThey have took out my money thoughI've also tried reaching them though phoneIt rings a few times then makes a loud beep and nothing! I would like my money back

Ordered bathing suits from Cupshe and are yet to receive themI've emailed them and get a standard response that they will respond in hours No response yet and no bathing suitsPhone number doesn't work