Cupshe

Ordered items form this companyI wanted to keep one item but the other item did not work out so I have been trying to contact the company regarding a refundI was able to reach them by email the first times but they did not follow through to send me the location to return the item or the addressThey stated "no return necessary." However no refund from the company had been credited to my account

We're sorry that you haven't received your order confirmationNormally the order confirmation e-mail will be sent automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as
possibleYour order has been shipped out one week later after your placed the order since we needed a processing time before shipmentWe're sorry for the trouble causedWe hope the item received could meet your satisfactionFor any further questions, please feel free to contact us

Complaint: ***
I am rejecting this response because:Apologies for my message not sending. I jumped through all hoops with Cupshe, they indicated they have
received the items for return, but they still have not issued me a full refund of I just emailed them this morning asking when I can expect my refund. The issue is still not resolved
Regards,
*** ***

We're sorry for all the inconvenience causedThe processing time recently is longer due to large volume of orders and we're regretted to keep you waitingWe cancelled your order on October 3rd and you will receive a refund notification from *** in 4-daysWe could't apologize enough for the
troubleWe will try our best to improve our service

Ordered products on 10/2/The money was withdrawn from my account on 10/3/As of today (11/3/16) I have still not received the merchandiseI have attempted to email and repeatedly called with no response

I have received the items please cancel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The company’s return policy does not state anything about the policy they used on my returnI wanted to return my items to the vendor for a full refund - my items were in returnable conditionAfter emailing the company asking for a reference number for my return - they told me to keep the products that I ordered but that they would charge a fee of $per itemAll I wanted to do was return the products and now I’m stuck with them AND being charged a fee for each of themIta ridiculous that I’m out $Nothing in their policy says anything about this fee (see below):
Orders are able to be canceled and refunded before shipping
Easy to initiate a refund or exchange in days after delivery
Items must be returned unwashed and undamaged
As to bikinis, we only accept returning whole set of bikinis,both top and bottom, not one part
If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchange

Ordered and never received productLeft multiple messages emails

They charged me $and when I didn't receive a confirmation email right away I emailed them to check on my order to only receive an automated email backAfter emailing them several times in a span of a week and getting no reply I have asked for a refund but of course no reply

I order a item on 10/1/My *** *** Credit Card was charged on 10/2/ I still have not received the item I've contacted the company several times I still do not have a confirmation that my order has been shipped They have told me that the item was shipped last week and proved me with a tracking number that is not valid I have asked for a refund several times and they keep giving me indirect answers and telling me to wait and be more patient

I ordered a bathing suit from the company and unfortunately didn't fit I attempted to process a return or exchange and was told I could only get 80% of my money back Since I paid I believe a consumer should get 100% of their money back or applied to store credit at 100% Ripping people off like this is completely unfair Also, not to mention that their return/exchange policy is not listed in detail on their website so as a consumer be careful! Also, not to mention their customer service is horrible I am on day and still waiting for a resolution to my order Can only contact company via email and their email response is so slow! If I don't get my order resolved I will be failing an official complaint

Buyer, DO NOT order from here!!! The bathing suits are cute but the customer service is awfulI ordered multiple bathing suits because I saw that there was an "easy" return policyI ended up not liking any of the suits, contacted them by e-mail and I was run around in circles with back and forth e-mailsThey offered me store credit without returning the suits, a 40% refund without returning, and finally, after multiple e-mails clearly stating all I wanted was to return the clothing and receive a full refund, they sent me a coupon! With a "thanks for understanding" message I am convinced these are all automated responsesAbsolutely RIDICULOUSNever order from hereI wish I could give it zero starsFiling a dispute with my credit card company right now

Dear customer, we're deeply sorry for the delay of shipmentYour package has been shipped out already on October 20th by USPS and the tracking number is *** Normally it will take around 15-days for the delivery Sometimes the shipping carrier might be stuck with updating the
tracking information until the package reaches the next distribution centerHowever, please feel reassured that the package is actually on the way

I ordered bathing suits from cupshe.comOf the I decided to return of them because they don't fit meI initiated an exchange and instead of letting me return the product they offered my 90% credit and wouldn't have to return the bathing suitsI declined the offerr saying I want to return for 100% of my money backThey then said I could have a 50% creditMy order was not a sale or clearance item and I received it less than days agoTheir return policy is as follows:
Return & Exchange conditions
Orders are able to be canceled and refunded before shipping
Easy to initiate a refund or exchange in days after delivery
Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service
Items must be returned unwashed and undamaged
As to bikinis, we only accept returning whole set of bikinis,both top and bottom, not one part
Sales and clearance items cannot be refunded or exchanged
If cu

I have not recieved a sweatshirt that I ordered on 10-10-

I ordered a sweater online from CupsheIt arrived looking nothing like the photo and was really poor quality
I have been trying to get an answer as to returnYou need to email themI keep getting emails that do not answer my questionSince there was no invoice in the bag, I need to know how to return the sweater for a refundThey do not answer my questions, each email I get says they have updated my request and not to forget that it takes longer when it is on a weekend because they don't work weekendsHowever I started this process at the beginning of the work week
Instead of telling me how to return, they are now offering me 70% of my purchase price toward another purchase and then I won't have to send it backThere is no way I would buy anything from them
I noticed that the charge on my credit card has no phone number as most reputable companies listTHey only have the websiteThis company is not legit
I have sent them via email attachment a photo of the bar code o

This business is a complete scam!! They take your money in minutes but don't give you an order # You can't contact them by phone and when you send an email you get a generic reply asking you to wait longer I've read dozens of reviews all horrible except for a few fake good ones! These people must be making millions, I'm just wondering why they are being allowed to operate? Do they pay taxes? This is no different than selling fake stocks or anything else...This is illegal to scam people and a task force should be set up to do something about it!!

After over weeks of waiting my order was not delivered to meIt became evident to me through their *** page that many customers experience the same issue of not receiving their productsTrying to contact the company through phone you call an out of service help lineThrough email you only receive automated responses which do not address your queriesAfter reading other's experiences with this company I am very suspicious that it is in fact a scam

I returned items I was unsatisfied with on June 28thThey were shipped of on as returned by the companyI even paid the return shipping as they requestedIt has been days and they have yet to return my $

I ordered $worth of merchandise on the cup she websiteI ordered this merchandise on September 25, The website indicates a to day expectancy for deliveryI then received an email in early October The email said my items would not be shipping until October I attempted to refund myself through their website by canceling my order Someone emailed me and then said that part of my items had shipped and that there was nothing I could do about it They gave me a FedEx tracking number which I clicked on and there is no tracking available for these items I emailed the company back demanding my $back